4. Singapore ranked 1st in quality of educational system - Global Competitiveness Report 2010-2011 Singapore identified as one of the world’s best-performing school systems Singapore ranked 4th among 45 education systems - McKinsey Report, published November 2010 - Progress in International Reading Literacy Study (PIRLS) 2006 - -Programme for International Student Assessment (PISA) 2009 - Trends in International Mathematics and Science Study (TIMSS) 2007 Singapore students ranked among the top in Reading, Mathematics and Science Singapore students ranked among the top in Mathematics and Science Touching a millions citizens Creating experiences for a millions citizens
5. Citizen Experiences by MoE & HCL : broad objectives Citizen Interfacing Citizen Confidence and transparency Transparency and Intelligent management of issues to create a system whichCitizens are confident in Avenues for parents, teachers, staff to interface with the MoE in an easy,fast and effective manner 1. 3. MoE’s vision of ‘One MoE’ – an integrated system covering all schools, staff and parents under MoE Avenues for parents, teachers, staff to Effectively interface with the MoE 2. 4. Improve Citizen confidence in resolution of cases in a judicious and timely manner Transparent and Intelligent management of citizen consumer issues
6. Child Lee has been getting sick often EARLIER Don’t want their child to be ‘pointed and cornered’
7. Complaints from parents on “Anonymous” – but tracked mode Today Complaints taken seriously and tracked <system based>
8.
9.
10.
11. More importantly…. ‘Healthy children…Happy parents’ …….. A self correcting system ……..
