2. 2#IBMINTERCONNECT
The Institute of Systems Science
National University of Singapore
Developing Leaders, Driving Innovation
• Management & Professional Programmes
• Senior Executive Programmes & eGov Leadership
• Graduate Programmes
• Research & Consulting
• Executive Seminars
/ISS.NUS @ISSNUS www.iss.nus.edu.sg
10. 10#IBMINTERCONNECT
A Little about Bell Labs
Bell Laboratories (also known as Bell Labs and formerly known as AT&T
Bell Laboratories and Bell Telephone Laboratories)
It is now the research and development subsidiary of the French-owned
Alcatel-Lucent in Berkeley Heights, New Jersey, United States.
Slide 10
11. 11#IBMINTERCONNECT
The Productivity is 8:1 difference
between a star & an average
knowledge worker (computer
scientist or engineer)
Only 10 - 15% are stars
Bell Labs Star Performers
Slide 11
13. 13#IBMINTERCONNECT
Is it due to ‘better IQ’?
But they were all topnotch graduates!
Is it due to the ‘enormous will to win’?
But they all worked 50 to 60 hours a week!
The answer found by Prof Kelley:
It is due to the ‘strategic ways’ the stars do their jobs.
Slide 13
14. 14#IBMINTERCONNECT
The 9 Work Strategies (in order of important)
1. Taking Initiative (Going Beyond the Job)
2. Networking (access to co-workers & share knowledge)
Slide 14
15. 15#IBMINTERCONNECT
The 9 Work Strategies (in order of important)
1. Taking Initiative (Going Beyond the Job)
2. Networking (access to co-workers & share knowledge)
3. Self-management
4. Teamwork Effectiveness
5. Leadership
6. Followership (helping the leader accomplish goals)
7. Perspective (taking on other view points)
8. Show & Tell (presenting ideas persuasively)
9. Organizational Savvy (promote cooperation, address
conflicts)
Slide 15
16. 16#IBMINTERCONNECT
1. Taking Initiative
2. Networking (thrive in social business environment)
3. Self-management (aided by social business environment)
4. Teamwork Effectiveness (thrive in social business environment)
5. Leadership (aided by social business environment)
6. Followership (thrive in social business environment)
7. Perspective (thrive in social business environment)
8. Show & Tell (thrive in social business environment)
9. Organizational Savvy
Slide 16
The 9 Work Strategies (the 2013 Perspective)
18. AIIM 2011 survey on Social Business Systems
451 members replied on usage
•18% actively used across enterprise
•19% partially implemented but not enterprise wide usage
•17% Beginning to form a strategy
•24% ad hoc usage
•15% no use
•6% discourage to use
http://www.aiim.org/pdfdocuments/IW-SocialBusiness-2011.pdf
22. 22#IBMINTERCONNECT
“The average Intel employee dumps one day
a week trying to find people with the experience
and expertise plus their relevant information to do
their job. We have calculated some of the $$
impact due to lost productivity and
opportunity. Let me say that it is motivating
us to take action."
Laurie Buczek, Enterprise Social Media Manager, Intel.
23. 23#IBMINTERCONNECT
“By 2015, the 20% of enterprises
employing social media beyond
marketing will lead their industries
in revenue growth.”
Social Is Here - Where's the ROI?
24. 24#IBMINTERCONNECT
from McKinsey Quarterly Survey Dec 2010
The rise of the networked enterprise: Web 2.0 finds its payday.
75%
of companies claimed they were
seeing quantifiable benefits
(non-revenue).
50%
more likely to experience
simultaneous gains in market
share and operating margins.
For highly networked enterprises, they are
25. 25#IBMINTERCONNECT
What are the biggest perceived benefits from
integrating business with social?
•Collaboration
•Knowledge Sharing
•Customer Satisfaction
•Marketing/Sales
•Staff Engagement
AIIM 2011 survey on Social Business Systems
