Information Services Group (ISG) (NASDAQ: III) is a leading technology insights, market intelligence and advisory services company, serving more than 500 clients around the world to help them achieve operational excellence. ISG supports private and public sector organizations to transform and optimize their operational environments through research, benchmarking, consulting and managed services, with a focus on information technology, business process transformation, program management services and enterprise resource planning. Clients look to ISG for unique insights and innovative solutions for leveraging technology, the deepest data source in the industry, and more than five decades of experience of global leadership in information and advisory services. Based in Stamford, Conn., the company has more than 700 employees and operates in 21 countries.

1. The Power of One: ISG-One ISG Services Tools
ISG is a leading technology insights, market intelligence and advisory services
company, offering clients one source for support in driving operational effectiveness.
The world’s leading
sourcing data and
advisory firm.
the power
A premier of One
independent
technology The premier independent
advisory serving the TM
provider of business and IT
U.S. public sector benchmarking,
performance improvement,
data and analytics services.
Copyright © 2012 Information Services Group, Inc. All Rights Reserved 1

2. ISG Solutions Provided World-wide ISG Services Tools
With consultants across the globe we are in the locations that matter to you. Local
market knowledge and language support can be critical to success in major change
programs.
Operating from 700 Professionals 1,000+ Clients
21 Countries Worldwide 10,000+ Engagements
Copyright © 2012 Information Services Group, Inc. All Rights Reserved 2

3. Unrivaled Depth of Experience ISG Services Tools
ISG focuses exclusively on helping clients achieve operational excellence.
Our depth of experience is unrivalled.
scale
We advise on over 25% of the Sourcing Markets Annual TCV Awarded.
Having advised on over $330 billion in contract value, no other advisory
firm comes close to our level of market engagement and experience.
value
75% of our clients are either repeat or direct referrals. Our clients come back
to us time and time again for critical market insight and advice around their
strategic operational imperatives.
clients
75% of the Forbes Global 100 are ISG clients. We advise the world’s largest
blue chip firms through some of their most critical business operations
transformation projects.
market voice
The TPI Index® is the premier source of quarterly insight and is considered
the authority on trends and developments in the global sourcing industry.
Copyright © 2012 Information Services Group, Inc. All Rights Reserved 3

4. Operational Excellence is Our Business ISG Services Tools
ISG clients achieve substantial, sustainable and quantifiable results in their
operations environments - improvements that impact positively on their bottom line.
1 ISG Sourcing Advisory Services
Provide Quantifiable Value
Return on Your
2 ISG Compass Benchmarks™ Provide
Continuous Operational Cost Savings
Investment ISG Client
Costs ↓40%
$1 in ISG
Fees Typical
Cost Reductions
Y1
Average
Operational
$70 of Client Savings
Savings Y2
Gross 33%
Y3
Net 17% Y4
Copyright © 2012 Information Services Group, Inc. All Rights Reserved 4

5. Client Satisfaction is Our One True Asset ISG Services Tools
Beyond our clients’ financial results, we measure engagements by client
satisfaction, the ultimate test of our value.
“
“
ISG performed an assessment of our IT spend by tower/function against their financial
data repository. The resulting findings and go-forward decision were justified in the
subsequent RFP phase when the service provider pricing submissions aligned well with
“
the areas previously identified as having the largest cost savings opportunity.
Scott Bonneau, Dr. Pepper Snapple Group “
“ “
“We really valued the rigor with which the assessment We realized that we could leverage ISG's
was done. I had become jaded from past benchmarks knowledge and IP. By using ISG, we
which seemed everyone was shown as top quartile....” expedited our decision making process.
Dow Chemical
“
Don Chapman, McDonald's
“
…with ISG's support, through their experience, expertise and
independence, [we have] confidence that we achieved improved
outcomes in our evaluation, selection and negotiation steps.
CIO, Financial Services Company, Japan.
“
“
ISG provided us valuable advice through a very important and sensitive process for Prudential UK.
By running a streamlined and detailed process to identify the right service provider, developing
and negotiating a contract and counseling us through transition, ISG has enabled Prudential UK
to enter into a cost effective, efficient and truly strategic outsourcing partnership.
Gary Shaughnessy, Prudential UK
Copyright © 2012 Information Services Group, Inc. All Rights Reserved 5

6. Award-Winning Consultants ISG Services Tools
The Best of the Global Sourcing Advisory Firms
The Outsourcing Hall of Fame
The International Association of Outsourcing Professionals (IAOP)
Sourcing Advisor of the Year
Thought Leader of the Year
Human Resources Outsourcing Association (HROA)
Top Full Service Outsourcing and Off-Shoring Advisor
The Black Book of Outsourcing
Best Outsourcing Thought Leadership Award
The Outsourcing Institute and The Delve Group
Copyright © 2012 Information Services Group, Inc. All Rights Reserved 6

7. The ISG Difference ISG Services Tools
knowledge powering results®
data
We provide our clients the deepest, most detailed data
source in the industry, and access to the largest global
database of operational metrics.
Real data from real clients.
experience
With more than five decades of global leadership in information and advisory
service, as founders of the sourcing advisor industry and as leaders in IT
benchmarking and analytics for performance improvement, we are the most
trusted, most objective, most reliable partner for clients.
insights
We offer our clients unique insights and innovative solutions for leveraging
technology to achieve sustained operational excellence across their enterprises.
Our methodology is the gold standard.
Copyright © 2012 Information Services Group, Inc. All Rights Reserved 7

8. ISG Service Lines ISG Services Tools
ISG experts serve 500+ clients annually in transforming and optimizing their
operational environments.
Research & Market Intelligence
We provide annual subscription and custom research services for buyers and
service providers. Our products provide insights into buying behaviors,
industry trends and clients’ objectives.
Strategic & Operational Consulting
We help clients design and implement change in their operational environments
by leveraging our rich data stores to identify improvement opportunities in
service delivery, operational optimization and cost.
Managed Services
We offer services from managing our client’s buy-side relationships with
their service providers to full service, multi-year agreements providing best
in class operational governance.
Copyright © 2012 Information Services Group, Inc. All Rights Reserved 8

9. Services Architected Around You ISG Services Tools
Our service portfolio is designed
to answer the questions
and meet the challenges
of our clients.
®
Copyright © 2012 Information Services Group, Inc. All Rights Reserved 9

10. The ISG Products & Services Portfolio ISG Services Tools
Recognizing the reality of
constant change in your
enterprise, our Products
and Services Portfolio aims
to meets your needs,
throughout.
Copyright © 2012 Information Services Group, Inc. All Rights Reserved 10

11. Optimization Solutions for Every Service Area ISG Services Tools
With comprehensive expertise across service areas, our consultants bring an
extensive set of tools and methodologies for clients’ optimization efforts.
IT
Service areas Infrastructure Cloud Solutions
Applications ERP Solutions
Desktop Services Global Delivery
Network Services IT Security
Business support
Service areas
Finance & Accounting Facilities Management
Human Resources Document Management
Procurement Mergers & Acquisitions
Contact Centers Insurance Operations
Shared Services Banking Operations
Copyright © 2012 Information Services Group, Inc. All Rights Reserved 11

12. Learn More
ISG is based in Stamford, Conn., the company has more than 700 employees and
operates in 21 countries. Contact us to learn more.
► Corporate Headquarters
Two Stamford Plaza
281 Tresser Boulevard
Stamford, CT 06901
+1 203 517 3100
contact@isg-one.com
www.considerthesourceblog.com
Copyright © 2012 Information Services Group, Inc. All Rights Reserved 12