Information Services Group (ISG) (NASDAQ: III), a leading technology insights, market intelligence and advisory services company, and the International Association of Outsourcing Professionals (IAOP), the global, standard-setting organization and advocate for the outsourcing profession, today announced that the inaugural IAOP/ISG Global Outsourcing Social Responsibility Impact Award has been awarded to CBRE Group, Inc (NYSE:CBG). The award, established by IAOP and ISG, recognizes service provider excellence in Corporate Social Responsibility (CSR). The winner demonstrates exemplary leadership in, and ongoing commitment to, activities that foster community involvement, fair operating and labor practices, respect for human rights, attention to environmental impacts, consumer issues and good governance.

1. Global Outsourcing Social Responsibility
Impact Award
Bill Hefley, Ph.D., CDP, COP
University of Pittsburgh & ITSqc, LLC
24 May 2012
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2. Social Responsibility issues
(addressed by ISO 26000:2010)
Environment
Labor . Fair Operating
Practices Practices
SR
Human Consumer
Rights Issues
Community
Organizational Involvement and
Governance Development
SIC 2012
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3. ISO 26000 View On CSR and Sourcing
►“An organization should consider the potential impacts or
unintended consequences of its procurement and purchasing
decisions on other organizations, and take due care to avoid or
minimize any negative impacts. It can also stimulate demand for
socially responsible products and services.”
►“Each organization in the value chain is responsible for complying
with applicable laws and regulations and for its impacts on society
and the environment.”
►“Each organization should promote fair and practical treatment of
the costs and benefits of implementing socially responsible
practices throughout the value chain, including, where possible,
enhancing the capacity of organizations in the value chain to meet
socially responsible objectives.”
SIC 2012
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4. IAOP CSR Survey 2011 Results
►Two years ago ~71% told us that CSR was important, this year's
results show this remains true. Today, it remains at 70%.
Although fewer respondents' view CSR as much more important, this reflects
a maturation of the outsourcing industry’s acceptance of CSR.
A significant growth from 8% (2009) to 23% (2011) of buyers who always
consider provider CSR capability when making an outsourcing decision
►Slightly greater concerns about resistance to globalization/
protectionism, global political instability, and climate change
►Strong growth in Socially Responsible Outsourcing (SRO), including
Impact Sourcing, from 58% (2009) to 74% (2011)
►Organizations feel that their stakeholders expect CSR, so providers
will see reflected in outsourcing deal
SIC 2012
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5. IAOP CSR Sub-Committee
►Identifying and promoting discussion among IAOP members on
how to advance critical social, economic and environmental issues
►Examining CSR policies and practices for outsourcing embraced by
IAOP members and the industry as a whole
►Helping IAOP address CSR through training programs and
standards development such as:
The Certified Outsourcing Professional® (COP) program
IAOP chapter informational meetings and seminars
The annual Outsourcing World Summit®
Outsourcing Hall of Fame induction for industry leaders who
contribute to business and society
The Code of Ethics and Business Practices Standards for outsourcing
professionals
Outsourcing Professionals Guide to CSR (forthcoming 2012)
Global Outsourcing Social Responsibility Impact Award (GOSRIA)
SIC 2012
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6. The Award
►Global Outsourcing Social Responsibility Impact Award (GOSRIA)
►Established by IAOP and ISG to recognize service provider
excellence in Corporate Social Responsibility (CSR) activities.
►Acknowledges achievements, exemplary leadership and ongoing
commitment of an outsourcing service provider to activities that
foster community, workplace training, communication,
environment and giving.
SIC 2012
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7. Entry Process
►In this inaugural year, independent judging
panel selected IAOP 2012 Global Outsourcing
100® applicant that has demonstrated
exemplary leadership and ongoing commitment
in its CSR activities
►To qualify for the award:
A service provider must have completed the Global Outsourcing 100
application
Both the Global Social and Environmental Standards section and the
CSR in Outsourcing optional section of the application must have been
completed
Service providers who wish to be eligible for the 2013 award may
apply at www.iaop.org beginning September 1, 2012
SIC 2012
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8. Judging
►Panel made up of IAOP CSR Subcommittee non-provider members
Bill Hefley, Ph.D., COP, CDP, University of Pittsburgh & ITSqc, LLC
Chair, 2012 Evaluation Panel
Sarah Troup, The Rockefeller Foundation
Ron Babin, DBA, CMC, COP, Ryerson University
Rita Soni, NASSCOM Foundation.
►Adhering to ISO 26000 guidance, judges marked each entry against
the following categories:
Community involvement and Fair operating practices
development
Environmental impacts
Labor practices
Consumer issues
Human rights
Organizational governance
SIC 2012
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9. Our Inaugural Winner
►CBRE Group, Inc.
World’s largest commercial real estate services firm
►Doing well and doing good
Ranked No. 6 in 2011 Global Outsourcing 100,
emphasizing CBRE’s management capabilities
First winner of the annual Global Outsourcing
Social Responsibility Impact Award (GOSRIA)
►Selected CBRE Achievements in CSR in 2011
First carbon-neutral global real estate outsourcing firm
Significantly expanded and improved its ethics and
compliance program
Markedly increased corporate and employee giving to
charitable and community organizations
SIC 2012
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10. Accepting for our Inaugural Winner
►William (Bill) Concannon, COP, is President,
Global Corporate Services (GCS), for CBRE with
responsibility for all GCS operations globally.
►He oversees the delivery of all services to
GCS clients, including facilities management,
transaction management, project management,
and client strategies and consulting.
►He also serves as a member of the Global
Executive Board and the Americas Operations
Management Board.
►He was inducted into IAOP's Outsourcing Hall of
Fame in 2011.
SIC 2012
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11. SIC 2012
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