Weitere ähnliche Inhalte Ähnlich wie Global TPI Index - 4Q12 and FY12 (20) Mehr von Information Services Group (ISG) (20) Kürzlich hochgeladen (20) Global TPI Index - 4Q12 and FY121. The TPI Index
Global Sourcing Market Data and Insights
Fourth Quarter and Full Year 2012
Hosted by:
Moshe Katri,
Cowen and Company
16 January 2013
2. 2
Welcome to the 41st Quarterly Outsourcing Index Review
Covering the state of the outsourcing industry for global, commercial contracts.*
John Keppel Dr. David Howie
President & Chief Partner EMEA
Marketing Officer
Esteban Herrera
Partner Americas
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*Contracts with ACV ≥ $5M
3. 3
At A Glance
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*Contracts with ACV ≥ $5M
4. 4
Broader Market Contract Award Trends
ACV was down 27% Y/Y and 11% Q/Q on a strong 3Q and as the industry paused
due to the US Election. For the full year, ACV of $21B was down 3% from 2011.
Broader Market ACV ($B)*
Broader Market Counts
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*Contracts with ACV ≥ $5M
5. 5
Broader Market Contract Trends for the Largest Deals
34 Mega-relationships were awarded in 2012, up 36%. Restructuring activity is
prevalent in large deals for the third straight year.
Mega-relationship Contracts - ACV > $100M
Mega-relationship Counts Mega-relationship New/Restructured ACV
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*Contracts with ACV ≥ $5M
6. 6
ITO Contract Award Trends
ITO ACV was down 37% Y/Y and 18% Q/Q. For the full year, ACV was down 11% on
diminishing New Scope awards.
ITO Annual ACV ($B)*
ITO Counts Top 15 ITO Providers
by 2012 ACV Awarded
Accenture HCL
Atos HP
BT IBM
Capgemini Infosys
CGI1 Mahindra Satyam1
CSC TCS
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Dell T-Systems
Services Group, Inc. Fujitsu 1New in 2012
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Note: Service providers in alphabetical order; no rankings implied. Placements sourced from ISG Contracts Knowledgebase®.
*Contracts with ACV ≥ $5M
7. 7
BPO Contract Award Trends
BPO ACV was flat Y/Y and up 5% Q/Q. For the full year, ACV was up 14% because of
several large contract awards.
BPO Annual ACV ($B)*
BPO Counts Top 15 BPO Providers
by 2012 ACV Awarded
Accenture2 ISS Global
Aditya Birla Minacs Jones Lang LaSalle
Capgemini2 Mahindra Satyam
Genpact2 MITIE Group
HCL2 Sodexho Alliance
© 2013
HP Xchanging
Information IBM2 Xerox2
Services Group, Inc.
All Rights Reserved Infosys2 2Repeat from 2011
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Note: Service providers in alphabetical order; no rankings implied. Placements sourced from ISG Contracts Knowledgebase®.
*Contracts with ACV ≥ $5M
8. 8
Americas Contract Award Trends
Americas ACV was down 28% Y/Y and 9% Q/Q and full year ACV was down 3%. New
Scope ACV remarkably consistent on a quarterly basis throughout the year.
Americas ACV ($B)*
Americas ITO and BPO ACV ($B)* Americas New and Restructured ACV ($B)*
New Scope Restructured
$5.9 $6.1 $5.6
$5.1 $5.3 $5.0 $4.9 $5.4
$4.2 $4.4
$2.8 $2.4 $3.5
$2.3 $2.5 $2.6 $2.4
$1.8 $1.9
$1.4
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*Contracts with ACV ≥ $5M
9. 9
Americas Contract Award Trends Detail
LATAM markets were up significantly in 2012, while the U.S. market finished slightly
below it’s five year average.
Americas Sub-region ACV ($B)* Americas Industry ACV ($B)*
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*Contracts with ACV ≥ $5M
10. 10
EMEA Contract Award Trends
EMEA ACV was down 29% Y/Y and 6% Q/Q. For the full Year, ACV was down 12% on
lighter contracting activity.
EMEA ACV ($B)*
EMEA ITO and BPO ACV ($B)* EMEA New and Restructured ACV ($B)*
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*Contracts with ACV ≥ $5M
11. 11
EMEA Contract Award Trends Detail
For the year, UK ACV was up 20% over 2011 and the Nordics and Benelux saw
improvement. Financial Services ACV grew by 9% over 2011.
EMEA Sub-region ACV ($B)* EMEA Industry ACV ($B)*
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*Contracts with ACV ≥ $5M
12. 12
Asia Pacific Contract Award Trends
Asia Pacific ACV was flat Y/Y and down 34% Q/Q; For the year, ACV is up 55% off
strong performance from the second quarter.
Asia Pacific ACV ($B)*
AP ITO and BPO ACV ($B)* AP New and Restructured ACV ($B)*
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*Contracts with ACV ≥ $5M
13. 13
Asia Pacific Contract Award Trends Detail
The emerging markets of India, China and ASEAN lead Asia Pacific to record ACV
result in 2012. ANZ, the traditional market leader, experienced a downturn.
Asia Pacific Sub-region ACV ($B)* AP Industry ACV ($B)*
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*Contracts with ACV ≥ $5M
14. 14
Top Service Providers Across the Globe
The top service providers in each region based on total 2012 ACV awarded
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Note: Service providers in alphabetical order; no rankings implied.
*Contracts with ACV ≥ACV commercial contract awards sourced from ISG Contracts Knowledgebase ®.
Placements based on 2012 $5M
15. Special Topic for Fourth Quarter 2012
John Keppel
President & Chief
Marketing Officer
16. 16
Key Short-term Trends in Sourcing for 2013 and Beyond
U.S. G201-500 Companies Recent Emerging Markets to
Sourcing Adoption Rate Expands Continue their Increasing
Large Deal Potential for Providers Impact on Sourcing ACV
Adoption ACV Change from 2007
$$ Rate $ $$$ +150%
$ $ +100%
2010 32% 2012
LatinAm China
and Mexico and India
BPO Expansion Continues
with Industry Specific Solutions
Leading the Way
BPO ACV Change from 2010
+60%
$
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*Contracts with ACV ≥ $5M
17. 17
Disruptive Technologies Shape Long-term Industry Trends
Four disruptive technology trends impact enterprises today and shape long-term
industry trends: Social Media, Mobility, Cloud Computing and Big Data.
Social Media
Collaboration
Mobility
Cloud
Computing & Storage
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Big Data/Analytics
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*Contracts with ACV ≥ $5M
18. 18
Case Study: Tech Trends Spur Transformative Solutions
BT “Global Trace“ provides TNT with a cloud-based solution that leverages Big Data
and Analytics to improve customer satisfaction and operational efficiency.
Social Media
Collaboration
Social Media Data +
Supply Chain Data +
External Data Sources
Mobility
Cloud Global Trace
Computing & Storage utilizes real-time data
stored in the Cloud and
analyzed with software
edge adaptors to improve
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Big Data/Analytics
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*Contracts with ACV ≥ $5M
19. 19
4Q12 TPI Index Summary and Outlook
4Q ACV underperformed 3Q, yet 2012 performance
market nearly met 2011 levels
summary Fewer contracts were awarded for 2012, but
Mega-relationships supported the market value
BPO ACV and Asia Pacific ACV helped lift Broader Market
for 2012
Contract push-out and lingering fiscal uncertainties in both
the U.S. and Europe could make for a softer first half in 2013
market Outlook for 2013 ACV awards is one of cautious optimism
outlook Market growth, in terms of Annualized Revenue, is projected
to be 3 - 4% in 2013
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*Contracts with ACV ≥ $5M
20. 20
Learn More
Please contact us with your questions and comments.
► John Keppel
President & Chief Marketing Officer
+44 (0)7879 432 212
john.keppel@isg-one.com
--- Media Contacts ---
► Andrew Park ► Gwennie Poor
Director, ISG Cohn & Wolfe for ISG
+1 919 259 9252 +1 212 798 9842
andrew.park@isg-one.com gwennie.poor@cohnwolfe.com
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*Contracts with ACV ≥ $5M
22. 22
4Q12 TCV Scorecard
The TPI Index has moved to ACV as the primary measure of the Broader Market. In
transition, we will continue to provide a high-level TCV view of the market via a
Scorecard analysis.
4Q12 4Q Y/Y 4Q Q/Q 2012 2012 Y/Y
Scorecard TCV ($B)* Change Change TCV ($B)* Change
Global Market $ 23.4 -33% -10% $ 99.1 -9%
New Scope $ 15.8 -31% -6% $ 66.2 -9%
Restructurings $ 7.6 -35% -16% $ 32.9 -10%
Mega-deals $ 2.4 -78% -59% $ 16.0 -34%
ITO $ 14.1 -40% -16% $ 62.6 -15%
BPO $ 9.3 -17% 3% $ 36.5 1%
Americas $ 7.8 -24% -16% $ 37.5 0%
EMEA $ 12.8 -40% -4% $ 48.6 -22%
Asia Pacific $ 2.8 -7% -13% $ 13.0 31%
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*Contracts with ACV ≥ $5M$25M
*Contracts with TCV ≥