Data from the 2Q14 Global ISG Outsourcing Index shows the global outsourcing industry is on track for a strong 2014. Full data available at http://www.slideshare.net/ISG_Inc/3q14-global-isg-outsourcing-index

1. Global
Outsourcing
on Track for
Strong 2014
(Despite 3Q Softness*)
*As ISG forecasted
YTD, annual contract value (ACV)
up 13% to $17.1B
Double-digit ACV growth YTD across
regions, and in ITO and New Scope awards
Americas lone bright spot in 3Q14, with
ACV up 11%; ACV down by double digits
in virtually every other geography, segment
Asia-Pac
Mfg,
CPG,
Travel/Transport/Leisure
EMEA
Americas
Fin Serv,
Energy & Mfg
Mfg,
Energy,
Travel/Transport/Leisure
global industry growth
ACV expected to grow by
Double
Digits
for FY14
YTD Broader Market
Contract Award Trend
22%
ACV of ITO and
New Scope contracts
both up
3Q14 Region Leader
$1.9B
ITO contracts
ITO ACV
657
up17%
Americas ACV up 11%
YTD Domain Leader
$13B
YTD, ACV for BPO
The ISG Outsourcing Index provides a
quarterly review of the latest sourcing
industry data and trends for clients,
service providers, analysts and the media.
For more than a decade, it has been the
authoritative source for marketplace
intelligence related to outsourcing
transaction structures and terms, industry
adoption, geographic prevalence and
service provider performance.
Both at
record
levels
3Q only a pause
from record-setting
first half; activity
expected to pick up
again in 4Q and into 2015
To view the full ISG Outsourcing Index
results, click here.
RESEARCH | CONSULTING | MANAGED SERVICES