Learn how AA Telecom, a New York based company, used IPsmarx Solutions to tap into NYC's soaring tourist industry to expand business and boost brand loyalty.

1. THE CHALLENGE
AA Telecom is a New York based company that offers many different VOIP services to their customers. New York’s
booming tourist industry offers many unique challenges for local businesses. AA Telecom saw this as an opportunity
and required a unique solution to adapt their VoIP services to customers who were often seeking temporary
solutions while on vacation. They wanted customers to be able to go to a retail store and purchase pinless calling
services without the hassle of registering for an account, since they would only need the service for a short time.
THE SOLUTION
Agents also have the unique ability to recharge customers’accounts over the phone through IVR (Interactive Voice
Response,) allowing service providers to sign up agents that may not have access to a computer or internet at their
retail locations.
Since only a phone is needed to complete the transaction, this new
system enables service providers to open up a non-traditional
network of PINless agents such as ethnic grocers, restaurants,
and small convenience stores.
This solution is also beneficial for customers who do not have
access to the internet or credit cards as an alternative to buying
prepaid calling cards or online pinless services.
http://www.ipsmarx.com/podcast/pinless.html
WATCH a video on how this feature works: http://www.ipsmarx.com/pinlessrecharge
Listen to a podcast to find out how this feature encourages calling card agents to sell more:
IPsmarx developed a Retail Store Recharge system to satisfy this unique demand. With this feature, Payment Based
Resellers (Resellers paid through a commission calculated on customer payments) can sign a customer up with little
more than their phone number. Customers can go to any shop offering this service and provide the clerk with the
phone number for the phone they will be making calls from. The clerk then checks the system for this number. If the
number has not been added before, it will be automatically registered and the customer can make a payment and
begin to make VoIP calls from their cell or landline phone without having to enter a PIN. If the number has already
been entered into the system, the customer simply makes a payment to recharge their account. This allows a much
faster solution for registering customers in a fast-paced retail environment. And because customers are only using
the service temporarily, it is the perfect solution for tourist destinations. Administrators will also have access to
reporting features for details about payments, profit, and other information; all by simply entering the customer’s
phone number.
Retail Store Recharge: A Unique Solution for the Booming Calling Card Industry
Contact Us: Phone: 1-703-779-3594 or 1-416-665-6999 Email Us: info@ipsmarx.com Visit Our Website: www.IPsmarx.com