The Information Network of Arkansas (INA) implemented a new Enterprise Web Site Content Management System in 2009 using Microsoft SharePoint. This system provides a common look and feel across agency websites and allows agencies to easily manage and update their content. In 2009, INA also developed 98 new online services and websites for Arkansas citizens and businesses.

1. INFORMATION NETWORK OF ARKANSAS BOARD
A r k a n s a s ’s O ff i c i a l e G o v e r n m e n t P r o v i d e r
2009 A NNUAL R EPORT

2. Table of Contents
Information Network of Arkansas Profile……………....…...............… 3
Board of Directors...……………………........………………..........…....4
2009 Service Highlights
- INA County Services.……................…………………....................... 5
- Business and Commercial Services Management System.............. 7
- Universal Financial Aid Management System.................................. 9
- Arkansas Recovery Portal and Mobile Services.............................. 11
- Enterprise Web Site Content Management System…...........…...... 13
- Hunting Game Check Service and Mobile Applications..…......…....15
INA by the Numbers……………………………………......................... 17
Security………………………………………………….......…............... 19
Awards and Recognition…………………………………...................... 20
2009 New Services/Web Sites…………………........….......................21
Top eGovernment Services………………………........….................... 23
eGovernment Glossary…………………….................…..................... 25

3. Governor ’s Letter
As more and more of us turn to the Internet for news,
information, and business activity, I believe it is state
government’s obligation to provide an efficient, secure,
and effective presence online. Earlier this year, the state’s
official Web site introduced a newly branded portal
bearing the Natural State’s logo. The Portal also contains
new features that allow citizens to search for government
information online, via mobile Smartphones or on the
new Arkansas.gov iPhone app. Arkansas also released
the nation’s first mobile and iPhone services that provide
transparency for projects receiving funding through the American Recovery and
Reinvestment Act. My administration recognizes government services must be
accessible through the various channels citizens utilize daily.
Using technology to its fullest in providing services and information centered
on our citizens, our official Web site, www.Arkansas.gov, has once again been
named among the top three state Web sites by the Center for Digital
Government’s 2009 Best of the Web awards. Additionally, our recovery Web
site, www.recovery.arkanas.gov, and program search application has been
recognized with a Digital Government Achievement Award, also by the Center
for Digital Government.
The new Universal Financial Aid Search and Application System with the
Arkansas Department of Higher Education allows students greater access to
more than 21 different funding programs supporting the opportunity to earn a
college degree. A record number of students applied for financial aid utilizing
this streamlined system.
We are grateful for the success of our State Portal. My administration will
continue working to improve the information and services provided by our
agencies. I hope that you will join us on the portal and through our social media
sites to gain information about state government programs and services. To
learn more about the work of my administration and the issues of concern, and
to connect with your government through mainstream Internet tools, please visit
www.Arkansas.gov. I think you will like what you find!
Sincerely,
Mike Beebe

4. INA Board Chair Letter
Citizens and businesses are accessing government web
sites and services in record numbers and in Arkansas we
are working diligently to offer an effective presence
whether online, via Telephone Interactive Voice Response,
and now through mobile Smartphones.
The Internet is an important communication tool between
government agencies and the citizens of Arkansas. The
State Portal provides an effective means for the public and
the government to exchange information, and for all levels of Arkansas
government to offer its services whenever and wherever the public may choose
to transact their business.
Governor Beebe’s support of a common look and feel for State Agency web
sites provides a consistent navigation experience for users accessing information
and services across agencies. INA has been working to create new agency web
sites with a consistent and predictable presentation of government services and
content that facilitates effective online interaction.
In 2009, INA developed an additional 98 online services and web sites, bringing
our total services developed to over 648. In 2009, the Center for Digital
Government ranked the Arkansas.gov portal third in the nation among state
web portals. The state also won a Digital Government Achievement Award for
our Recovery.Arkansas.gov web site and program search iPhone Application.
The INA Board members hope you find this Annual Report enlightening, as well
as a reference for the variety of services provided to the citizens through the
state portal.
Sincerely,
Peggy Gram
INA Board Chair

5. Information Network of Arkansas Profile
The Information Network of Arkansas (INA) Board was created in 1995 and operates
under the authority of Arkansas code 25-27-101 et. seq. with the statutory responsibility
of assisting the state in exploring and improving citizen and business access to public
information and services. INA is a State Governing Board that consists of individuals
from both the public and private sector that represent different communities of interest.
The objective of INA is to improve the accessibility of Government in the form of public
information or electronic transactions. These transactions may be between Citizens
and Government, Businesses and Government or between Governmental Agencies and
offices. INA manages the State’s web portal www.Arkansas.gov and provides secure
online payment processing through Arkansas GovPay, the State’s payment portal.
Operating under a self-funded model, the INA network, its infrastructure, employees,
office space and equipment are fully funded through portal convenience/transaction fees
associated with information requiring limited access by statute and electronic filings that
require a fee. The State does not appropriate any funds for this network. State services
that do not have a fee remain free to businesses and citizens. State and local agencies
do not pay for the development or hosting of the online services. If agencies need
expedited development services, INA may charge rates consistent with state published
rates for each biennium.
In 2009, INA developed 98 new services and web sites for the citizens and businesses
of Arkansas and processed more than $1.2 billion in transactions for state and local
agencies. INA also made significant investments in the portal by implementing a
Microsoft SharePoint environment for web site content management along with a new
common look and feel for agency web sites. The solution allows agencies to keep
content fresh and relevant for the citizens of Arkansas.
The Information Network of Arkansas provides non-partisan support for more than 252
government agencies, boards, and commissions and has created more than 648 online
services at no cost to the agencies or using state appropriated funds. The Arkansas.gov
web site was named one of the top three state web portals in the nation for 2009. At INA
we are proud of the work that has been accomplished on behalf of the State of Arkansas.
www.ina.arkansas.gov
1
State Agencies do not pay for development of online services under the INA self-funded
transaction model.
3

6. Board of Directors
INA Board Members
Peggy Gram (Chair) Ron Pitts
peggy.gram@sos.arkansas.gov ron.pitts.cpa@gmail.com
Representing Arkansas Secretary of State Representing Public Accountancy
501-682-3453 501-374-9977
Ann Purvis Aaron Stewart
Ann.Purvis@dfa.arkansas.gov aaron@crosscountychamber.com
Representing Department of Finance Representing Chamber of Commerce
and Administration 870-238-9300
501-682-5242
Michael Gaines Glen Colvert
mgaines@arkansasedc.com gcolvert@metbank.com
Representing Arkansas Economic Representing Bankers Association
Development Commission 501-312-5556
501-682-1124
Dick Wyatt Matt Cashion
Richard.Wyatt@arkansas.gov mattc@cashionco.com
Representing Arkansas Department of Representing Independent Insurance Agents
Health and Human Services 501-975-9975
501-320-3993
Claire Bailey Nancy Arn
claire.bailey@arkansas.gov narn@bartonlibrary.org
Representing Department of Representing Arkansas Public Library
Information Systems Association
501-682-5148 870-863-5447
Chuck Myers Harold Evans
chuck.myers@arkansas.gov hevans@williamsanderson.com
Representing Science and Technology Authority Representing Arkansas Bar Association
501-683-4403 501-372-8000
Janet Grard, Network Manager
janet@ark.org
Representing Arkansas Information Consortium
501-324-8907
4

7. 2009 Service Highlights
INA County Services
Personal Property and Real Estate Tax Payments: The Information Network of
Arkansas continues to work with County officials in order to expand their online services
throughout the state. In 2009, INA developed an additional 21 Property and Real Estate
tax payment services for six new counties. The tax services include Online, Telephone
Interactive Voice Response (IVR) and Over-the-Counter (OTC) payment options for
citizens. These new services will allow county residents to pay for their property and real
estate taxes with a credit card or electronic check. Currently 36 counties offer the ability
to pay personal property and real estate taxes using the Arkansas.gov GovPay payment
engine. These 36 counties represent almost 75% of the State’s population.
www.ar-tax.org
Hot Check Restitution Payments: This service enables online restitution payments via
credit card for hot checks written and prosecuted for restitution. The service gives
defendants the ability to pay their restitution and fees online. Offenders can go online to
make restitution and possibly prevent a warrant from being issued for their arrest. INA
is currently providing this service to 40 counties in Arkansas.
www.arkansas.gov/hotcheck
Court Records: The online court records application allows businesses and citizens to
search the county court records index for free. Court images may also be purchased
and downloaded from the service.
www.arkansas.gov/salinecourtrecords
Traffic and Court Fine Payments: This service allows courts, sheriff and police
agencies to accept court, traffic and parking fines online. Payments may be made
either by credit/debit card or by an electronic check. INA also provides payment
processing services for the Arkansas Administrative Office of the Courts eTraffic portal.
www.pay.courts.arkansas.gov; www.LRtickets.org
All of these services were created using the INA self funded business model. The
counties do not pay for any development, maintenance, customer support, hosting or
payment processing of these applications or services.
5

8. Serving 51 Counties in Arkansas and 91%
of the population
$19 Million Property and Real Estate Tax Payments
Hot Check Restitution Payments Totaling More
Than $400,000
Court Records Online
Traffic and Court Fine Payments
6

9. Business and Commercial Services Management System
Secretary of State
The Arkansas Secretary of State (SOS) engaged INA in a multi-year project to develop a
new back office enterprise system that inter-connects the business divisions. The
Secretary of State Business and Commercial Services Management System (SOSBCS)
replaces disparate legacy desktop systems with a flexible and easy to manage web
based system.
The system provides comprehensive workflow processing, document imaging and
manipulation features, financial processing, and reporting functions. By consolidating
the business functions of the office into one system, enhanced online services are
available to the public such as real time Uniform Commercial Code (UCC) filings, filing
and document searches, and secured party searches. Business name availability
searches, entity filings, notary and trademark processing complete the system.
The UCC module was the first to be completed in August, 2009. The intuitive user
interface guides office clerks through the steps of entering required information for file
processing. Workflow functionality enables clerks to perform data entry using a scanned
image rather than processing paper documents. Clerk productivity has increased by
eliminating the need to move paper documents physically from desk to desk.
The Business Entity module operates in the same manner as the UCC application and
utilizes the same workflow and imaging components of the system. The system
automates processing of Incorporations, Dissolutions, Mergers, Records, Certificates
of Good Standing, and other SOS services. The Business Entity suite supports the
Franchise Tax filing process for more than 80,000 companies doing business
in Arkansas.
7

10. Total Filings within first 10 months: 72,777
New filings: 41,378
Amendment Filings: 31,394
Online Searches Performed: 26,665
8

11. Universal Financial Aid Management System
Department of Higher Education
The Arkansas Department of Higher Education (ADHE) worked with Governor Mike
Beebe and the General Assembly to improve the financial aid process for students
looking to attend college for the first time or continue with their education.
Millions of dollars in financial aid and scholarship funds went unused in Arkansas due to
a cumbersome paper process and more than 21 different programs requiring individual
process and documentation. Students, parents, and counselors were not always aware
of various programs or how best to gain access and apply.
In a matter of minutes, students answer a few basic questions and the “YOUniversal”
Financial Aid System determines aid for which they may be eligible across all 21
programs. Students may then submit one application, simplifying the process into one
easy step!
The financial aid, scholarship and loan awarding process is managed through the
system and electronically notifies the student. Students manage their financial aid
profile throughout their higher education experience within a secure student module.
Finally, the Department of Higher Education personnel manage the eligibility and award
process for all aid programs within the administrative components of the system which
replaced outdated disparate databases and systems previously used. Integration with
third-party sources is a key success factor and includes federal level FAFSA (family
income) data, state level TRIAND High School Transcript data, higher education
institution enrollment verification data, and state financial integration for automated
disbursement of funds. Data integration eliminates manual processing and errors and
expedites the review and award process.
This year, 125,000 applications were received through the system, an increase of more
than 441% over the previous year! $150 million in aid was awarded to over 50,000
college freshman, traditional and non-traditional college students due in part to recent
passage of the Arkansas lottery, and legislative changes that expanded many of the
financial aid programs. In the first year of operation, every eligible high school graduate
applying for aid received an award through the system.
www.adhe.edu
9

12. ONE Simple Process
21 Financial Aid Programs
61,000 Users Accounts Created
125,000 Applications Received
441% Application Increase Over Previous Year
$150,000,000 in Financial Aid to Arkansas Students
10

13. Arkansas Recovery Portal and Mobile Services
Governor’s Recovery Office and Department of Finance and Administration
The State of Arkansas Recovery Portal, mobile and iPhone services provide
transparency into the allocation and expenditure of funds received under the American
Recovery and Reinvestment Act. The Arkansas Recovery search applications are
the most comprehensive in the nation. The mission was to provide citizen’s with full
transparency of their federal stimulus monies and how the state and local governments
are managing them. Recovery.Arkansas.gov is a fully dynamic site with a project and
program keyword search and location mapping that is updated quarterly as funds are
expended.
Arkansans are able to search projects and programs that received funds, find contact
information, search how funds are being spent through dynamic graphs and maps, get
questions answered through an online tracking system and receive notification as
information in their area of interest is updated.
Track Recovery Money by Location
Interactive map search by location, program category or congressional district shows
details of the city, zip code, amount awarded, amount expended and the number of jobs
created/retained.
Track Recovery Money by Category
Interactive graphs and pie charts by funding category showing where the stimulus money
is being utilized, with the ability to drill down to view specific programs and projects.
Search Programs and Projects
Keyword search by project category, county, or city.
Recent News and Featured Projects
Review current news about programs and projects as soon as they happen.
Jobs Created and Funded by ARRA
View jobs available and track the number of jobs created and retained down to the
project level.
The site also offers a Twitter account feed that will keep citizens updated with timely
news related to the state’s recovery efforts.
www.recovery.arkansas.gov
*Search Arkansas.gov in iTunes app store to download the app.
11

14. $2 billion awarded to State
$1.3 billion spent
Track Recovery Money by Location and Category
Search Programs and Projects
Recent News and Featured Projects
Jobs Created and Funded by ARRA
12

15. Enterprise Web Site Content Management System
In 2009, the Information Network of Arkansas (INA) made a significant investment in a
Web Content Management System (CMS) to host and manage agency web sites and the
State’s Portal, Arkansas.gov.
Microsoft’s Office SharePoint Server CMS allows non-technical agency users the ability
to login and maintain their own content with the flexibility to assign varying levels of
access and approval before publishing site changes. As part of this implementation,
guidelines for a Common Look and Feel (CLF) standard for agency department, board,
or commission web sites was created and is supported by Governor Mike Beebe’s
administration. Templates will allow State of Arkansas government agency web sites to
comply with guidelines and/or standards promulgated by the Department of Information
Systems (DIS). The guidelines are created to produce a more cohesive look and easy,
consistent navigation for all of Arkansas’s government entities. Templates with
common look and feel options, layouts and colors are available to agencies when
moving their site to the new system. This will offer citizens a consistent and
recognizable presentation of Arkansas government services and content, which will
assist in effective online interaction.
The new CLF initiative was developed to reflect modern practices on the Web, changes
in technology, and improve navigation and usability for the citizens of Arkansas.
The system also has the flexibility to make available non-standard web sites when
needed. At times, there are government web sites that are used to promote services
such as tourism, along with other activities and services. INA has the option to offer
custom design where appropriate.
The INA investment in Microsoft Office SharePoint Server was funded through the
self-funded business model and at no cost to the taxpayers of Arkansas.
13

16. 19 Web Sites in Production
28 Web Sites Currently in Development
Users Maintain Their Own Content
Templates with Common Look and Feel
Flexibility for Non-Standard Web Sites
Allows Agencies to Update Content Without
Any Additional 3rd Party Tools
14

17. Hunting Game Check Service and Mobile Applications
Arkansas Game and Fish Commission
Hunters in Arkansas now have the ability to check their harvested game (deer and
turkey) electronically. With the new Arkansas Game and Fish Commission’s (AGFC)
Game Check suite of services, hunters have the ability to check their harvested game
online, over the phone (IVR) or on the AGFC iPhone application as well as any
Smartphone mobile device. The game check suite is easy and convenient for hunters,
but also provides AGFC with real time harvest numbers for the wildlife management
officers.
Throughout the past 71 years, the AGFC has collected deer and turkey harvest
information using physical check stations located throughout the state. These check
stations required the hunter to find a check station near their hunting area and drive to
that location in order for them to check their game. For AGFC to collect this data, wildlife
management officers had to drive around the state to collect the game check cards on a
regular basis. Even though hunting season begins in October, it was typically January
or February of the following year before meaningful statistical data was available to the
wildlife management team.
AGFC implemented 100% electronic game checks for deer and turkey harvest for the
2009-2010 hunting seasons. The agency knew a percentage of hunters would not have
easy access to the Internet, so part of the solution had to include the ability to check
game over the telephone. Telecheck, the Interactive Voice Response (IVR) system was
developed and a toll free number was provided to hunters. With Telecheck, a hunter with
a mobile or land line telephone can call the toll free number and check their game. A
Call Center operator is always available to assist the user if they have problems with the
automated system.
In addition to the online and phone systems, AGFC wanted to make general information
available to hunters and fishing enthusiasts, and also provide an iPhone game check
application for hunters. To do this, INA developed and released the first iPhone
application with these capabilities. The AGFC Game Check component was the first
iPhone application in the nation that lets a citizen complete a transaction with a
government agency.
www.agfc.com
*Search AGFC in iTunes app store to download the app.
15

18. Over 180,000 Electronic Game Checks Completed
Over 15,500 Downloads of the AGFC iPhone
Application
4720 Man Hours Saved - Collecting Paper Game
Check Cards Around the State
Real Time Harvest Data for Wildlife Enforcement
Online – Telephone – Mobile/iPhone – Call Center
16

19. INA by the Numbers
42.2 million page visits
3.9 million transactions
$1.2 billion processed through portal
$744 million in sales and use tax and withholding tax
648 online services developed and supported
252 state and local partners
18 new web sites in 2009
266,316 state agency users supported
5,005 arstatejobs.com jobs posted
290,796 arstatejobs.com applications processed
17

20. INA by the Numbers
80 new Services in 2009
56 agency services
24 county services
23 value-added services; limited access by statute, requiring
authentication subscriptions with monthly billing
7,806 subscriber accounts with monthly billing
30,000 help desk phone calls
3,550 live help chats in 2009
2,790 facebook and twitter followers
3 tier support team
18

21. Security
Information and Payment Processing Security
The Information Network of Arkansas takes its responsibility as the state board providing
e-government services in Arkansas very seriously. INA recognizes that not only should
there be a focus on the government more efficiently conducting its business, but also on
the citizens being assured that all possible efforts are being made to ensure that their
information is used solely for the purposes they intended.
Portal Information Security
Employees, project requirements, development practices and infrastructure hosting
services must meet rigorous security standards to protect our state and local government
partners. A security review is required and conducted on all new and modified software
code before being released to the public and adheres to strict privacy guidelines.
Payment Security
As the payment processor for the State of Arkansas, INA complies with the Payment
Card Industry/Data Security Standard (PCI/DSS). PCI/DSS contains more than 60
specific requirements for ensuring the integrity and confidentiality of payment information
submitted. INA conducts a full re-assessment of its compliance with PCI/DSS annually
and receives quarterly scans from an approved scanning vendor. In 2009, INA securely
processed over 3.9 million payments for the State of Arkansas. These
transactions accounted for over $1.2 billion through the portal’s payment processor.
In addition to compliance with PCI/DSS, INA holds additional security certifications. The
INA partnership with Arkansas State Police and the Arkansas Crime Information Center
mandates that INA comply with the FBI’s Criminal Justice Information
Services (CJIS) security policy. INA also undergoes an enterprise-wide security
assessment as part of the Verizon/CyberTrust Security Management Program (SMP).
In recognition of all of its ongoing achievements and innovation in security, INA received
an Excellence Award for “Innovation in protecting the privacy and integrity of citizen
information” from the National Electronic Commerce Coordinating Council.
National Electronic Commerce Coordinating Council
Excellence Award Winner – “Innovation in protecting the privacy and
integrity of citizen information”
The Arkansas.gov State Portal and Payment Processor Security Initiative
19

22. Awards and Recognition
2009
Center for Digital Government Best of Web Digital Government Achievement Award
3rd Place Arkansas.gov State Portal Honorable Mention IT Budget Planning System
Digital Government Achievement Award Center for Digital Government
Winner - Recovery.Arkansas.gov, iPhone
Digital States Survey
Application
6th Place State of Arkansas
Digital Government Achievement Award
Honorable Mention - Arkansas Department 2005
of Finance and Administration Commercial Digital Government Achievement Award
Driver Alcohol and Drug Reporting System 3rd Place Inmate Banking Deposit Service
Brown University State eGov Rankings
2008
Center for Digital Government Best of Web 11th Place
Finalist Arkansas.gov State Portal
2004
National Electronic Commerce Center for Digital Government
Coordinating Council Digital State Survey
First Place - Innovation in protecting the privacy 9th Place State of Arkansas
and integrity of citizen information - The
Arkansas.gov State Portal and Payment
International Association of
Processor Security Initiative - This project is
Corporate Administrators
designed to protect the privacy and integrity of
citizen information. Merit Award – Secretary of State’s
Leadership in the New Millennium
First Place – Innovation in the use of social
networking to enhance citizen involvement in
government - Governor Mike Beebe – News 2003
Room and Web site. Center for Digital Government Best of Web
5th Place Arkansas.gov State Portal
Center for Digital Government
Digital State Survey
12th Place State of Arkansas
2007
Center for Digital Government Best of Web
Finalist Arkansas.gov State Portal
Digital Government Achievement Award
Winner: Franchise Tax Suite
2006
Center for Digital Government Best of Web
5th Place Arkansas.gov State Portal
20

23. 2009 New Services/Web Sites
Agency Service
Aeronautics, Arkansas Department of Site Hosting
Appraisers Board AMC Roster Search
Attorney General Blog
Attorney General Web site
Attorney General News Room
Benton County Online Property Tax Payments Suite
(Online, IVR)
Calhoun County Online Property Tax Payments Suite
(Online, IVR, Counter)
Clark County Property Tax Payments - Counter
Cleburne County Property Tax Payments - Counter
Contractors Licensing Board Over The Counter Payment Service
Conway County Online Property Tax Payments Suite
(Online, Counter)
Crawford County Online Property Tax Payments Suite
(Online, IVR, Counter)
Cross County Online Property Tax Payments Suite
(Online, Counter)
Finance and Administration, Department of Animal Rescue and Shelter License Plate
Finance and Administration, Department of Agency IT Budget and Expenditure System
Finance and Administration, Department of Arkansas Recovery Reinvestment Act
Procurement Contracts
Finance and Administration, Department of Recovery.Arkansas.gov Program Application
Finance and Administration, Department of Recovery.Arkansas.gov Search App iPhone
Finance and Administration, Department of Web site
Finance and Administration, Department of INA/ATAP Tax Payment Portal
Finance and Administration, Department of Online Sales & Use Tax file upload system
Finance and Administration, Department of Sales & Excise Tax Prepayments
Finance and Administration, Department of Sales Tax Return Payments
Game and Fish Commission Arkansas Has It All Online Registration
Game and Fish Commission Strategic Planning Site & Public Blog
Game and Fish Commission 2009 Waterfowl Permits
Game and Fish Commission Online and TeleCheck Game Check Application
Game and Fish Commission Arkansas History Conference Online Registration
Garland County Web site
Geological Commission, Arkansas Earthquake Data Search
Governor’s Office Arkansas Works Job & Education Portal
Governor’s Office Recovery.Arkansas.gov News Room
Governor’s Office Recovery.Arkansas.gov Web site
Governor’s Office Green Portal - Green.Arkansas.Gov
Health, Arkansas Department of Health Facility Services License Verifications
Health, Arkansas Department of Medical License Verification
21

24. Agency Service
Hempstead County Online Hot Check Payments
Higher Education, Department of Universal Financial Aid Management System
Human Services, Arkansas Department of Division of Aging and Adult Services Web site
Information Network of Arkansas Arkansas.gov Mobile site
Information Network of Arkansas Arkansas.gov iPhone Application
Information Network of Arkansas Public Meeting Calendar
Information Network of Arkansas Twitter/Facebook Social Networking Sites
Information Network of Arkansas Arkansas.gov Portal Redesign 2009
Information Systems, Department of (DIS) Agency Blog
Information Systems, Department of (DIS) Flickr Photo Gallery
Information Systems, Department of (DIS) Web site
Information Systems, Department of (DIS) You Tube Channel
Information Systems, Department of (DIS) News Room
Lieutenant Governor Web site
Lieutenant Governor News Room
Miller County Online Property Tax Payments Suite
(Online, IVR, Counter)
Nursing, State Board of Status Watch Notification Service
Physical Therapy Board, Arkansas Physical Therapy Roster list and labels
Physical Therapy Board, Arkansas Directory Download
Plant Board, Arkansas State Arkansas Grown Search Application
Plant Board, Arkansas State Arkansas Grown (Naturally Arkansas) Web site
Poinsett County Online Property Tax Payments Suite
(Online, IVR, Counter)
Public Defender Commission Online Statistical Reporting Form
Pulaski County Online Property Tax Payments (Counter)
Pulaski County Online Hot Check Payment
Science and Technology Authority, Arkansas EPSCORE Research Report. Tool
Science and Technology Authority, Arkansas ASTA Plant Powered Production Web site
Secretary of State Political Action Committee (PAC) Reporting System
Secretary of State Lobbyist Advanced Financial Disclosure Search
Secretary of State Political Action Committee (PAC) Advanced
Financial Disclosure
Secretary of State Scribd/Online Elected Officials Directory
and Search
Secretary of State Historical Report Online
Secretary of State Rules and Regulations Bulk Data Download
Secretary of State Business and Commercial Services - UCC System
Senate - President Pro Tempore Web site
State Police, Arkansas Criminal Background Check - Status Check /
FBI Fingerprint Harvester Locations
State Police, Arkansas Concealed Handgun Carry License Renewal
Application
Workforce Services, Department State Jobs - Veteran Data Extract
22

25. Top eGovernment Services
As one of the leading eGovernment States, Arkansas has implemented over 500
online eGovernment services for Government-to-Business, Government-to-Citizen,
and Government-to-Government functions since 1997. Below are a few of the top
services. Visit www.Arkansas.gov for a complete listing.
eBusiness Services eDemocracy
Criminal Background Checks Service Candidate Information Search
Business Entity Searches and Filings – Campaign Finance Disclosure
1st state Reports Search
Uniform Commercial Code UCC Statement of Financial Interest
Searches & Filings Reporting
Business Tax Filings Lobbyist Disclosure Reporting
Franchise Tax Filing Single Sign-On Portal for Disclosure
Reporting
Insurance Premium Tax Filing
Motor Fuel Tax Filing Election Night Returns Reporting
and Results
Sales/Excise Tax Filing
School Mock Elections
Streamline Sales Tax Filing
Voter Registration
Trucking Portal IFTA and IRP
Tax Filings Voter View / Voter View Mobile -
Voter Registration, Polling Place Search
Unemployment Insurance
Tax Filing Legislator Search
Attorney General Opinions Search
eAgency Services
Child Support Employer Payments
IT Budget Planning System
Commercial Vehicle Driver Watch
State Vehicle Reporting and
Employer New Hire Reporting Safety Systems
ERP Accounting and Income Set-off Reporting
Procurement Forms
Agency Surplus Disposal System
Food Permit Renewals
Motor Vehicle Driver Records eCitizen Services
Motor Vehicle Title, Registration, and Universal Financial Aid Search and
Lien Search Application System
Professional License Renewals Arkansas State Jobs System – 1st state
State Vendor Registration and Bid AS-IS School Information Site –
proposal List School Report Cards – 1st state
Workers Compensation Claim Search Car Tag/Registration Renewals
23

26. Car Personalized License Plate System Public Library Search
Charities Search Sex Offender Registry Search
Child Care Providers Search – 1st state State Library Card Catalog Search
Child Support Payments State Parks Directory
Citizen Alert System State Police Accident Records
City Business Licensing State Surplus Auction
City Traffic and Court Ticket Payments Unclaimed Property Search,
Treasure Hunt
County Court Records
Vital Records
County Property Tax Payments
Volunteer Registration Portal
Education Department Director’s
Memos – 1st state
eSources – DHHS Community
Providers Search
Forestry Commission Seedling Sales
Game and Fish Licenses Permits
Game Check Online TMobile System
Governors Electronic Message Site
(GEMS) - Chat, Threaded Discussion,
eNewsletter, Blog
Governors Online Chat –– 1st state
Governors Podcast
Grant Search - MAP and TAP Portal
Healthy Arkansas Search - Trails,
Restaurants, Community Resources
Healthy Baby
Higher Education Scholarship Applications
Income Tax Filing
Inmate Search & Banking Service
Legislative Bill Tracking and
Code Search
ArkansasGrown.org – Agricultural
Products Farm Stands Search
Professional License Searches
24

27. eGovernment Glossary
Application - A service that allows users to interact electronically with government.
Blog - A Web site that provides commentary or news on a particular subject and often
combines text, images and links to other blogs and Web sites. Many blogs also feature
an interactive format that allows readers to leave comments.
Content Management System (CMS) - A system that allows users to build and manage
Web sites without requiring technical knowledge or complex software programs.
Constituent – Citizens, businesses, and government employees who use INA’s online
services.
Database - A database is a structured collection of records or data that is stored in a
computer system. Security can be enforced through access control, auditing, and
encryption.
eGovernment – A platform for delivering government services via the Internet, telephone,
mobile and over-the-counter methods.
Encryption - Encryption is the process of transforming information using an algorithm
to make it unreadable to anyone except those possessing special knowledge, usually
referred to as a key. Encryption can be used to protect data in transit, for example
data being transferred via networks, or to protect data “at rest”, such as files on
computers and storage devices.
Interactive Voice Response - IVR allows customers to access a service via a telephone
touchtone keypad or by speech recognition. IVR systems can respond with pre-recorded
or dynamically generated options to further direct users on how to proceed. Services
and secure payments and be completed using an IVR solution.
Mobile Application/Site – A mobile application or Web site is designed to run on a
handheld device such as a personal digital assistant (PDAs) Smartphone. It is typically a
scaled down version of an existing application or Web site.
Over-the-Counter – When government offices use card-swipe technology to accept
Credit card payments that are processed through INA’s secure payment-processing
solution.
Partner – A state, county, or city government that works in cooperation with INA to deliver
information and services electronically.
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28. Payment Card Industry/Data Security Standard – Often referred to as PCI/DSS, the
Payment Card Industry Data Security Standard is a worldwide information security
standard assembled by the Payment Card Industry Security Standards Council. The
standard was created to help organizations that process card payments prevent credit
card fraud through increased controls around data and its exposure to compromise.
Portal – A central Web site through which a wide range of government services can be
accessed.
Self-Funded Model – This business model allows government to offer eGovernment
services without using upfront taxpayer funds. Arkansas uses a proven self-funded
business model that applies a modest fee to a handful of online services. This has
funded the development of more than 600 free services for the state.
Smartphone - Mobile phone which includes functions similar to those found on personal
computers. Operating platforms include the iPhone, Blackberry, Google Android,
Windows Mobile and Palm.
Social Networking – Web sites in which Internet users can create profiles and build
personal networks to connect to other users.
Subscription – A feature that allows high-volume users of eGovernment services to
receive access value-added portal applications with a secure login and password and
monthly billing services.
Transaction – An end-to-end process in which information is transferred electronically
between government and a constituent.
Usability – The combination of content, technology, functionality, navigation, and
information architecture that allows users to quickly and easily accomplish what they
are trying to do on a Web site.
Web 2.0 – An emerging trend in Web development that encourages creativity, collaboration,
and two-way communication between Internet users by effectively implementing wikis,
blogs, Web, video, podcast, RSS feeds, and other social networking technologies.
Web Video – Digital video clips that can be posted, downloaded and linked to on the
Internet. Government agencies are now making use of Web video clips as a new
opportunity to get their messages out to a larger audience.
Wiki – Collaborative Web sites that allows users to create, edit, and link content together
to offer robust online information sources.
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30. Information Network of Arkansas
425 West Capitol, Metropolitan Tower, Suite 1620
Little Rock, AR 72201
Phone: (501) 324-8900
Email: info@ark.org