1. INFORMATION NETWORK OF ARKANSAS BOARD
A r k a n s a s ’s O f f i c i a l e G o v e r n m e n t P r o v i d e r
2010 A NNUAL R EPORT

2. Table of Contents
Information Network of Arkansas Profile……………....…....…...…...…...…..............…..…..… 3
Board of Directors...……………………........……………...…...…...…...……..........…..…..…....4
2011 Service Highlights
- INA County and Local Services...........………………...…...…...…...….......................…..…...5
- Arkansas.gov Mobile Payment Processing Portal.................…...…...…...….............…..…....8
- Centralized Electronic Network for Sex Offender Registries System (CENSOR) ....…..….. 10
- Arkansas Department of Higher Education YOUniversal ….…...…...…..................…..…....12
- Arkansas.gov Portal…...........…................…...... ….…...…...…...........…................…..…... 14
INA by the Numbers………………………………………...…...…...…..........................…..….. 16
Security………………………………………………….......…...…...…...…...….............…..….. 18
Awards and Recognition……………………………...…...…...….………......................…..….. 19
2011 New Services/Websites…………………......…...…...…...…...…........................…..…... 20
Top Government Services………………………........….....…...…...…...…..................…..….. 23

3. Governor’s Letter
As Governor since 2007, I have worked continually to make
state government more accessible to Arkansans and more
efficient in its delivery of services. Over the past year, the
state’s official website introduced 93 new eGovernment
online services and websites. These allow citizens to search
for information and resources more easily, whether online
or via mobile smartphones.
Government agencies, which have a digital presence through
Web and mobile offerings, provide government transparency,
information sharing, and convenience via online services for citizens. The
Information Network of Arkansas (INA) continues to deliver state and local
government in formats that keep citizens connected. State agencies have also
included social-media tools, including Facebook and Twitter, to maximize
offerings and effectively engage the public. The state portal, Arkansas.gov,
combines all relevant social-media streams into one view for the public, and
creates an easy point-of-access for developments in state government.
Arkansas has become a national leader in using technology to make government
more responsive, and it will be exciting to see where we are headed in the future.
In 2011, the state’s website was named the best state government site in the
nation, receiving a first-place ranking by the Center for Digital Government.
This research institute has ranked Arkansas.gov in the top-ten state websites
for each of the past five years.
We are grateful to receive this recognition, and my administration will continue
working to improve the information and services the state provides online.
As technology continues its rapid development, Arkansas will strive to remain
a national leader in serving our citizens with these new technologies. I believe we
have created the most efficient and innovative Web portal to meet the needs of
Arkansans, and we look forward to providing an ever-more accessible and
user-friendly state government.
Sincerely,
Mike Beebe

4. INA Board Chair Letter
Information Network of Arkansas had quite a few
success stories in 2011. Arkansas.gov introduced a major
redesigned fully mobile-ready website which included a
smart search, Text4help, and geolocation services. ACIC
launched the new online Centralized Electronic Network
of Sex Offender Registries (CENSOR) which will save the
state approximately $55,000 by eliminating the notices sent
to offenders via certified mail every six months.
“YOUniversal” Financial Aid System saw an application increase of 441% over the
previous year with the addition of the mobile version and increased Financial Aid
availability just to name a few. In addition, INA designed/developed and launched
93 new online services and websites for the State of Arkansas.
2011 was a year of accolades for Arkansas.gov and the state. The Center for
Digital Government ranked the portal site, Arkansas.gov, Best of Web for 2011.
Mobile Arkansas.gov and Online Services Suite also won a Center for Digital
Government Achievement award in the Government-to-Citizen category as well
as earned a National Association of State Chief Information Officers (NASCIO)
finalist award. And last, but not least, “YOUniversal” Mobile Application won the
Center for Digital Education Achievement Award.
INA has proven to be a leader in the industry and I am sure it will be interesting
to see what INA produces in 2012.
It is my privilege to serve as the INA Board Chair and on behalf of the
INA Board members we sincerely hope you find the annual report a useful
reference for Arkansas state government services and that it provides some
potential solutions for your organization as well.
Sincerely,
Ann Purvis
INA Board Chair

5. 2 0 1 1 A n n u a l R e p o r t
Information Network of Arkansas Profile
The Information Network of Arkansas (INA) Board was created in 1995 and operates
under the authority of Arkansas code 25-27-101 et. seq. with the statutory responsibility
of assisting the state in exploring and improving citizen and business access to public
information and services. INA is a State Governing Board that consists of individuals from
both the public and private sector that represent different communities of interest.
The objective of INA is to improve the accessibility of Government in the form of public
information or electronic transactions. These transactions may be between Citizens and
Government, Businesses and Government or between Governmental Agencies and
offices. INA manages the State’s web portal www.Arkansas.gov and provides secure
online payment processing through Arkansas GovPay, the State’s payment portal.
Operating under a self-funded model, the INA network, its infrastructure, employees,
office space and equipment are fully funded through portal convenience/transaction fees
associated with information requiring limited access by statute and electronic filings that
require a fee. The State does not appropriate any funds for this network. State services
that do not have a fee remain free to businesses and citizens. State and local agencies
do not pay for the development or hosting of the online services. If agencies need
expedited development services, INA may charge rates consistent with state published
rates for each biennium.
In 2011, INA developed 93 new services and websites for the citizens and businesses
of Arkansas and processed more than $2.25 billion in transactions for state and local
agencies.
The Information Network of Arkansas provides non-partisan support for more than 270
government agencies, boards, and commissions and has created over 890 online
services at no cost to the agencies or using state appropriated funds. The Arkansas.gov
website was named “Best of Web” in state web portals in the nation in 2011. INA continues
to bring innovative solutions and creative design to eGovernment in the State of Arkansas.
www.ina.arkansas.gov
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6. 2 0 1 1 A n n u a l R e p o r t
Board of Directors
INA Board Members
Ann Purvis (Chair) Claire Bailey
ann.purvis@arkansas.gov claire.bailey@mail.state.ar.us
Representing Arkansas Department Representing Department of
of Health Information Systems
501-280-4545 501-374-9977
Matt Cashion (Vice-Chair) Harold Evans
matt.c@cashionco.com hevens@williamsanderson.com
Representing Independent Insurance Agents Representing Arkansas Bar Association
501-975-9975 870-372-8000
Mark Martin Stan King
mgaines@arkansasedc.com stan.king@dfa.arkansas.gov
Representing Arkansas Secretary of State Representing Department of Finance
and Administration
501-682-3510
501-683-0988
James Downs Ron Pitts
James.Downs@arkansas.gov rpitts@arcpa.org
Representing Arkansas Science and Representing Public Accountancy
Technology Authority 501-664-8739
501-683-2253
Amy Mattison Michael Gaines
chamber@jacksonville-arkansas.com mgaines@arkansasedc.com
Representing Chamber of Commerce Representing Arkansas Economic
Development Commission
501-682-5148
870-682-1124
Nancy Arn Glen Colvert
narn@bartonlibrary.org gcolvert@metbank.com
Representing Arkansas Public Library
Representing Bankers Association
Association
501-312-5556
501-863-5447
Phil Billingsley Network Manager
phil@ark.org
Representing Arkansas Information Consortium
501-324-8913
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7. 2 0 1 1 A n n u a l R e p o r t
2011 Service Highlights
INA County and Local Services
The Information Network of Arkansas continues to work with County officials in order to
expand their online services throughout the state of Arkansas. In 2011, INA launched 22 new
county services.
Website Development: Working in collaboration with Connect Arkansas’s e-Community
Strategies program, INA developed fully funded new websites for approved counties across
the state. The new websites help create a central location where users can find information
on county government, general news and other county specific information. Having a county
web presence provides new avenues for civic engagement in shaping smart growth within a
county’s footprint for the future. Using Content Management System (CMS) technologies, the
Arkansas.gov CMS solution provides the standards, compliance, and tools, for counties to
have a first class web presence that is easy to maintain and keep current.
This year INA launched the geolocation widget to Arkansas.gov which is designed for
inclusion on local and community websites that want to embed code for city, county or state
online services “near me” within their own website. Because its geolocated, the widget returns
search results based on the user’s location.
Emergency Medical Service (EMS) Payments: A new service launched in 2011, the
Emergency Medical Service payment application allows citizens who use this county service
to make payment online or over-the-counter using a credit or debit card. Online, citizens can
enter their account number along with required information and submit payment to be applied
to their existing account. Over-the-counter citizens can now use a debit or credit card where
formally the only accepted method of payment was cash or paper check.
Personal Property and Real Estate Tax Payments: The tax services include Online,
Telephone Interactive Voice Response (IVR), Over-the-Counter (OTC) and Mobile payment
options for citizens. These services allow county residents to pay for their property and real
estate taxes with a credit card or e-check. Currently 41 counties offer the ability to pay
personal property and real estate taxes using the Arkansas.gov GovPay payment engine.
These counties represent almost 75% of the State’s population. www.ar-tax.org
Hot Check Restitution Payments: This service allows defendants the ability to pay their
restitution and fee payments online via credit card for hot checks written and prosecuted.
Offenders can go online to make restitution and possibly prevent a warrant from being issued
for their arrest. INA is currently providing this service to 41 counties in Arkansas.
www.arkansas.gov/hotcheck
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8. 2 0 1 1 A n n u a l R e p o r t
INA County and Local Services
Court Record Payments: The online court records application allows businesses and
citizens to search the county court records index for free. Court images may also be
purchased and downloaded from the service.
www.arkansas.gov/salinecourtrecords
Traffic and Court Payments: This service allows courts to accept court, traffic and
parking tickets, bonds and fine payments online or over-the-counter (OTC). This service can
be standalone or integrate with any case management system. Payments may be made by
credit/debit card.
www.ark.org/county_onlinepayment/ticket; www.LRtickets.org
INA also provides payment processing services for the Arkansas Administrative Office of the
Courts eTraffic portal.
www.pay.courts.arkansas.gov
City Utility and Permitting Payments: This service allows cities to offer online and
over-the-counter (OTC) payments for water, waste disposal, and city permitting. This
service can be standalone or integrate with any backend database solution. Payments
may be made by credit/debit card or by electronic check.
All of these services were created using the INA self funded business model. The counties
do not pay for any development, maintenance, customer support, hosting or payment
processing of these applications or services.
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9. 2 0 1 1 A n n u a l R e p o r t
Serving 61 Counties in Arkansas and 90% of the population
$45 Million Property and Real Estate Tax Payments
Hot Check Restitution Payments Totaling More
Than $764,134
$10,217 Emergency Medical Payments
$17,498 Court Records Online
Over $1 Million Traffic and Court Fine Payments
$52,049 Utility Payments
22 New Services Added 7

10. 2 0 1 1 A n n u a l R e p o r t
Arkansas.gov Mobile Payment Processing Portal
Statistically becoming the technology of choice by Americans, mobile smartphones are
embedded in our daily life connecting us with the world in which we live. INA continues to
develop our mobile suite of services delivering state and local government in a format that
keeps citizens engaged. In 2011 two new services were added to our mobile offerings suite,
Auditor of the State Unclaimed Property search and Arkansas Department of Higher Education
YOUniversal Mobile. The Center for Digital Government Achievement awarded Arkansas as
winner in the Government-to-Citizen category for Arkansas.gov Mobile and Online Services
Suite.
Not only was Arkansas 1st in the nation to offer mobile payments with a smartphone but
Arkansas was 1st in the nation to offer Text4help which is a customer service support function
using text messaging technology.
Serving Arkansans on the go, the mobile payment applications take advantage of the same
GovPay payment processing engine as the online solution providing a convenient, simple and
secure option for users to access government services which are available on all smartphone
operating platforms, including Apple iOS, Rim Blackberry, Android, and Windows Phone.
Below is a listing and description of the mobile services available and can be found on your
mobile device at www.arkansas.gov/m.
Unclaimed Property Search | Auditor of the State
Each year millions of dollars in unclaimed property are turned over to the Auditor’s office by
companies who cannot locate the owners. If your name is on this list, money could be waiting for you!
YOUniversal Mobile | Arkansas Department of Higher Education
Mobile version of the YOUniversal Financial Aid System which allows Arkansas students the
ability to determine scholarship eligibility and streamline the application process for applying
and receiving available scholarships.
Inmate Deposit Service | Department of Correction
Deposit money into an inmate’s trust or pre-pay phone account
Probation and Parole Payments | Department of Community Correction
Pay monthly supervision, drug court, or restitution fees
Personal Property and Real Estate Taxes | 32 Arkansas Counties
Search for parcel information and pay installments or the total amount due on personal
property and real estate taxes
Mobile Certificate of Good Standing | Arkansas Secretary of State
Search businesses registered to do business in the state of Arkansas, purchase a
certificate that contains a validation code which may be verified by any party requiring
proof of good standing
Game Check | Arkansas Game and Fish Commission
Allows hunters throughout Arkansas to check their deer and turkey kills
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11. 2 0 1 1 A n n u a l R e p o r t
Game and Fish Commission: Game Check 40,153
1st State in the Nation to Offer Mobile Payments with
smartphone and Text4help
Processed over $1,745,530 in Mobile Transactions
61,104 Number of Mobile Payments in 2011
Inmate Deposit Service 13,904
Personal Property and Real Estate Taxes 3,128
Probation and Parole Payments 3,882
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12. 2 0 1 1 A n n u a l R e p o r t
Centralized Electronic Network for
Sex Offender Registries System (CENSOR)
The registration of sex offenders and the ongoing management of their information have been
significantly improved in comparison to formerly used paper-based processing methods with
the launch of the online Centralized Electronic Network for Sex Offender Registries System
(CENSOR) in March 2011. CENSOR, which contains data records on over 11,720 sex
offenders in Arkansas, not only provides more efficiency for the Arkansas Crime Information
Center (ACIC), local law enforcement and the Arkansas Department of Correction (ADC)
but it also allows more timely information about these sex offenders to be communicated to citizens.
Through a collaborative effort between officials at the ACIC, the ADC and local law
enforcement to streamline the registration and verification processes, local law enforcement
officials now utilize this unique application to reduce the time it takes to update the statewide
sex offender registry system at ACIC and ensure the ADC has current sex offender data
available for assessments. Officers can also conduct the sex offenders’ scheduled
verifications and update their information through the online system.
“This new system gives us a sex-offender registration process that is faster and safer, and
saves our taxpayers money,” Governor Mike Beebe said. “Along with notifying the public
sooner, the system also increases accountability for offenders, giving law-enforcement
agencies more confidence in tracking those who are living in their communities.”
This one of a kind system seamlessly integrates with a web camera to capture current
photos of sex offenders and electronically transfer the images to the statewide sex offender
registry at ACIC. Official registration and acknowledgement documents are automatically
generated and are able to be signed by the offender and the registration official on an
electronic signature pad. All information, including photos, is saved securely into the ACIC
imaging system. That ADC officials regularly receive updated data files through the
CENSOR system allows these users to start the sex offender assessment process immediately.
The development of the CENSOR system was enabled by new legislation that allowed ACIC
to mandate electronic sex offender registration, which alleviated the state’s responsibility to
continue sending certified letters. As a result of this change, the state has realized savings
of $55,000 annually that includes a reduction in the manual processing of the Verification of
Residency forms. Since the launch of the CENSOR system in March 2011, 515 users from
ACIC, ADC and law enforcement have registered for the system across the state. These
users submitted a combination of over 9,800 registrations, verifications and other allowed
administrative changes.
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13. 2 0 1 1 A n n u a l R e p o r t
This one of a kind system seamlessly integrates with a web camera to
capture current photos of sex offenders and electronically transfer the
images to the statewide sex offender registry at ACIC.
CENSOR contains data records on over 11,720 sex
offenders in Arkansas.
The state has realized savings of $55,000 annually.
515 users from ACIC, ADC and law enforcement
were registered for the system across the state.
A combination of over 9,800 registrations,
verifications and changes were submitted.
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14. 2 0 1 1 A n n u a l R e p o r t
Arkansas Department of Higher Education
The “YOUniversal” Financial Aid System was developed to help students determine which
scholarships they may be eligible for and to streamline the application process. The system
consolidates 21 programs from different governmental agencies into one unified database
and then applies a rules engine that takes basic information from the student or parents and
returns a list of scholarships for which they may qualify.
The result is an easy to use tool that walks Arkansas students, parents and counselors
through a series of questions to find and apply for available scholarship funds within one
application. The agency sees significant savings in staff administrative work as the system
has automated many of the manual functions that were previously being performed to join
information from disparate systems.
The system automatically integrates processes and information from the Federal Government
FASFA application process, Arkansas Department of Education TRIAND data for student
transcripts, and Higher Education Institutions for student enrollment verification and financial
aid awards. Students manage their profile and can review the award process in the system
throughout their higher education experience.
Because many of Arkansas’s students use smartphones or other mobile devices, creating
access from a mobile device was key to this programs success. A mobile version of the site
was created along with apps in the Apple, Android and Windows 7 stores. The YOUniversal
mobile system includes several innovative features. Integration with Facebook, Twitter and the
nation’s first state government SMS Text4help service allows students to text their
questions and receive answers via text message, keeping them on the mobile application.
https://www.ark.org/adhe_financialaid/login.aspx
.
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15. 2 0 1 1 A n n u a l R e p o r t
The agency sees significant savings in staff administrative work as the
system has automated many of the manual functions that were
previously being performed...
To date, more than $335 million distributed since
inception of program
64,845 scholarships applied for in 2011
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16. 2 0 1 1 A n n u a l R e p o r t
Arkansas.gov Portal
The Arkansas.gov new design is a vehicle for bringing Arkansas E-Government to the
forefront by becoming the first state government to use groundbreaking technology,
delivering state agency information quickly, and effectively through the latest electronic
devices for citizens of every generation that utilize state services.
The nation’s first state government mobile payment services were created by the Arkansas.
gov portal. Mobile payment services were designed to cater to Arkansans on the move.
Citizens from 32 counties have the ability to complete mobile property tax payments. Tax
payments, traffic and court fines, utility payments, and business licensing cover almost
92% of the state’s 2.9 million residents. Approximately $2.5 billon eGov transactions are
processed yearly. This year mobile transactions for the portal increased approximately
16 percent. This increase solidifies INA’s initiative to be the leader for implementing new
technologies in the government sector. Text4help and the YOUniversal Financial Aid
Scholarship System are two examples of unique mobile systems that are supported via
text messaging technology. Users can quickly and effectively communicate with technical
support representatives by sending and receiving information using only text messages.
Monthly there are approximately 178,745 portal visitors that benefit from our user centric
smart searches that quickly locate information for county, state agency, and the local
community. The portal displays the State’s public meeting calendar that lists state agency
public meetings, provides links to relevant meeting documents, and offers location mapping.
The eGovernment services section offers a geolocation widget that embeds code for
eGovernment services and pushes them to community websites; showing where the services
are in proximity to the user. This widget assists local entities in better serving the needs of
their citizens.
The portal combines convenience and improved accessibility by seamlessly readjusting
the size of the mobile website to match the screen of many electronic mobile devices from
the iPad to the Android device. Podcast, eNewsroom, the latest road conditions, and portal
Alerts can all be accessed via smart devices. From Amber Alert notifications to property tax
payments the Arkansas.gov portal redesign encompasses just about everything the average
Arkansan would want to access from their government.
www.arkansas.gov/
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17. 2 0 1 1 A n n u a l R e p o r t
The nation’s first state government mobile payment services were created
by the Arkansas.gov portal.
$2.5 billion eGov transactions
$1.7 million mobile payments processed
2.1 million portal visitors
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18. 2 0 1 1 A n n u a l R e p o r t
INA by the Numbers
67.7 page visits
million
4.2 transactions
million
$2.5 processed through portal
billion
$2.20 in sales and use tax and withholding tax
billion
891 online services developed and supported
270 state and local partners
17 new websites in 2011
391 state agency users supported
5,760 arstatejobs.com jobs posted
322,910 arstatejobs.com applications processed
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19. 2 0 1 1 A n n u a l R e p o r t
INA by the Numbers
93 new Services in 2011
71 agency services
22 county and local services
23 value-added services; limited access by statute, requiring
authentication subscriptions with monthly billing
8,118 subscriber accounts with monthly billing
21,175 help desk phone calls
4,185 live help chats in 2011
1,190 application change requests
7,083 facebook and twitter followers
3 tier support team
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20. 2 0 1 1 A n n u a l R e p o r t
Security
Information and Payment Processing Security
The Information Network of Arkansas takes its responsibility as the state board providing
e-government services in Arkansas very seriously. INA recognizes that not only should there
be a focus on the government more efficiently conducting its business, but also on the citizens
being assured that all possible efforts are being made to ensure that their information is used
solely for the purposes they intended.
Portal Information Security
Employees, project requirements, development practices and infrastructure hosting services
must meet rigorous security standards to protect our state and local government partners. A
security review is required and conducted on all new and modified software code before being
released to the public and adheres to strict privacy guidelines. The portal also has regular
communications with a dedicated security team that provides information on new and
upcoming security risks.
Payment Security
As the payment processor for the State of Arkansas, INA complies with the Payment Card
Industry/Data Security Standard (PCI/DSS). PCI/DSS contains more than 60 specific
requirements for ensuring the integrity and confidentiality of payment information submitted.
INA conducts a full re-assessment of its compliance with PCI/DSS annually and receives
quarterly scans from an approved scanning vendor. In 2011, INA securely processed over
4.2 million transactions for the State of Arkansas. These transactions accounted for over
$2.5 billion through the portal’s payment processor.
In addition to compliance with PCI/DSS, INA holds additional security certifications. The INA
partnership with Arkansas State Police and the Arkansas Crime Information Center mandates
that INA comply with the FBI’s Criminal Justice Information Services (CJIS) security policy.
INA also undergoes an enterprise-wide security assessment as part of the Verizon
Business/CyberTrust Security Management Program (SMP).
Financial Data Assurance
To ensure the integrity of all financial systems and transactions INA participated in an annual
SSAE16 Assessment. The assessment, conducted by a third party accounting firm, ensures
that all of INA’s financials systems are configured to ensure that financial transactions and
disbursements are accurate, follow industry best practices in terms of reconciliation, and
financial data security.
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21. 2 0 1 1 A n n u a l R e p o r t
Awards and Recognition
2011
Center for Digital Government Best of Web Digital Government Achievement Award
Winner - Arkansas.gov State Portal - website Winner - Recovery.Arkansas.gov, iPhone
was completely redesigned and fully mobile Application
ready. The new design included a smart
search, geolocation services and the first in Digital Government Achievement Award
the nation to include Text4help. Honorable Mention - Arkansas Department
of Finance and Administration Commercial
Center for Digital Government Driver Alcohol and Drug Reporting System
Achievement Award
Winner - Government-to-Citizen: Arkansas.gov
Mobile and Online Services Suite 2008
Center for Digital Government Best of Web
Center for Digital Education Finalist - Arkansas.gov State Portal
Achievement Award
Winner - Department of Education Digital National Electronic Commerce
Application/Project: Arkansas “YOUniversal” Coordinating Council
Mobile Application. First Place - The Arkansas.gov State Portal
and Payment Processor Security Initiative
NASCIO
First Place - Innovation in the use of social
Finalist - Digital Government: Arkansas.gov
networking to enhance citizen involvement in
Mobile and Online Services Suite
government - Governor Mike Beebe - News
Room and website.
2010
NASCIO Center for Digital Government
Winner - Cross-Boundary Collaboration Digital State Survey
and Partnerships - Arkansas YOUniversal 12th Place - State of Arkansas
Financial Aid Management System
2007
Center for Digital Government Best of Web Center for Digital Government Best of Web
2nd Place - Arkansas.gov State Portal Finalist - Arkansas.gov State Portal
Digital Government Achievement Award Digital Government Achievement Award
Honorable Mention - Mobile.Arkansas.gov Winner - Franchise Tax Suite
Honorable Mention - Office of State
Procurement – Professional Consulting 2006
Services Contract System Center for Digital Government Best of Web
5th Place - Arkansas.gov State Portal
Juggle.com
Top Government Website Digital Government Achievement Award
Honorable Mention - IT Budget Planning
System
2009
Center for Digital Government Best of Web Center for Digital Government
3rd Place - Arkansas.gov State Portal Digital States Survey
6th Place - State of Arkansas
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22. 2 0 1 1 A n n u a l R e p o r t
2011 New Services/Websites
Agency Service
Adult Probation Parole Association Website
Arkansas State Board of Architects, Website
Landscape Architects, Interior Designers
Arkansas Arts Council - DAH Emma - eNewsletter & Marketing Service
Arkansas Users of Telecommunications and OTC GovPay Payment
Information Systems (AUTIS) Processing
Arkansas Users of Telecommunications and Membership Registration
Information Systems (AUTIS)
Attorney General Facebook Page
Auditor of State Emma - eNewsletter & Marketing Service
Auditor of State Mobile Unclaimed Property Search
Auditor of State Website
Board of Apportionment bbPress Message Board
Board of Apportionment Website
Board of Apportionment WordPress Blog
Board of Apportionment Emma - eNewsletter & Marketing Service
Board of Podiatric Medicine Website
Capitol Zoning District Commission Website
Capitol Zoning District Commission Flickr Photo Gallery
Career Education, Arkansas Department of (ACE) Website
Career Education, Arkansas Department of (ACE) YouTube Channel
Career Education, Arkansas Department of (ACE) Flickr Photo Gallery
City of Eureka Springs OTC City of Eureka Springs
Columbia County Sheriff Court & Traffic Fine Payment System
Commissioner of State Lands OTC Sales Office
Community Correction, Department of Website
Contractors Licensing Board Website
Correction, Arkansas Department of (ADC) Website
Correction, Arkansas Department of (ADC) Flickr Photo Gallery
Correction, Arkansas Department of (ADC) Paws in Prison Donation Form
Cosmetology Board Third Party GovPay Integration
Crime Information Center, Arkansas Centralized Electronic Network of Sex
Offender Registries
Dental Examiners, Arkansas State Board of License Renewals - Dental Hygienist
Dental Examiners, Arkansas State Board of License Renewals - Dentist
Education, Department of Emma - eNewsletter & Marketing Service
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23. 2 0 1 1 A n n u a l R e p o r t
Agency Service
Emergency Management, Ready.Arkansas.gov Website
Arkansas Department of
Emergency Management, HazMat Tier II and Toxics Release Inventory
Arkansas Department of (TRI) Payment Processing
Examiners in Counseling, Board of Website
Examiners in Counseling, Board of Online Forms - fillable PDFs and form genies
Finance and Administration, Department of OSP Emergency commodities/services registry
Finance and Administration, Department of Personal TVR (Instant Access)
Finance and Administration, Department of ARBenefits Website
Finance and Administration, Department of Office of Child Support Enforcement
- My Workers
Forestry Commission, Arkansas Website
Game and Fish Commission YouTube Channel
Governor’s Office (GOV) Website
Governor’s Office (GOV) No Kid Hungry Campaign Form
Governor’s Office (GOV) Scholastic Honors Day
Governor’s Office (GOV) State Seal Use Form
Health Information Technology, Office of Website
Health Information Technology, Office of Emma - eNewsletter & Marketing Service
Higher Education, Department of ADHE YOUniversal Mobile App
Historic Arkansas Museum Foundation Membership, Memorials &
Honoraria Registration
Historic Arkansas Museum Foundation OTC GovPay
Payment Processing
Hot Springs, City of Website
Human Services, Arkansas Department of Website
Information Network of Arkansas Local Services GeoIP Widget
(eGov Services Near Me)
Information Network of Arkansas Migrate to hosted Google Search
Information Network of Arkansas CDB Tools
Information Network of Arkansas Arkansas.gov Portal Redesign (2011)
Information Network of Arkansas Text4help
Information Network of Arkansas Google Analytics
Lieutenant Governor Website
Lieutenant Governor Flickr Photo Gallery
Lincoln County, Star City Website
Little Rock, City of Little Rock Environmental Court Tickets
Little Rock, City of OTC Traffic/Warrants/Business License
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24. 2 0 1 1 A n n u a l R e p o r t
Agency Service
Little Rock, City of Little Rock Cemetery Donations
Livestock & Poultry Commission, Arkansas Website
Minority Health Commission Online Event Registration
Minority Health Commission Emma - eNewsletter & Marketing Service
Natural Heritage Commission, Arkansas - DAH Emma - eNewsletter & Marketing Service
Nursing, State Board of Board Meeting iPad Application
Poinsett County Sheriff Court & Traffic Fine Payment System
Pope County EMS Payment System
Prairie County Online Property Tax Payments
Prairie County OTC Property Tax Payments
Prairie County IVR Property Tax Payments
Prairie County Mobile Property Tax Payments
Psychology Board, Arkansas Website
Pulaski County District Court OTC Pulaski District Court
Saline County OTC Circuit Clerk Payments
Saline County Circuit Clerk Fax Filing Payment Systems
Science and Technology Authority, Arkansas Website
Secretary of State (SOS) Website
Secretary of State (SOS) YouTube Channel
Secretary of State (SOS) Blog (Guestbook)
Senate - President Pro Tempore Senator Search (by address)
Shannon Hills, City of Utility Payments
Sharp County Website
State Police, Arkansas Emma - eNewsletter & Marketing Service
Stone County Online Property Tax Payments
Stone County OTC Property Tax Payments
Stone County IVR Property Tax Payments
Stone County Mobile Property Tax Payments
Tobacco Control Website
22

25. 2 0 1 1 A n n u a l R e p o r t
Top Government Services
Arkansas, one of the leading Government States, has implemented over 890 online
Government services for Government to Business, Government to Citizen, and
Government to Government functions since 1997. Below are a few of the top services.
Visit www.Arkansas.gov for a complete listing.
Business Services Agency Services
Criminal Background Checks Service IT Budget Planning System
Business Entity Searches and Filings – State Vehicle Reporting and
1st state Safety Systems
Uniform Commercial Code UCC Agency Surplus Disposal Form
Searches & Filings Administrative Rules Search
Business Tax Filings Correctional Industries Catalog
Franchise Tax Filing
Citizen Services
Unemployment Insurance
Arkansas State Jobs – 1st state
Tax Filing
Child Support Payments
Alcoholic Beverage Sales Permits
Citizen Alert System
Child Support Employer Payments
City Business Licensing
Commercial Driver Alcohol and Drug
Test Reporting City Traffic and Court Ticket Payments
Commercial Vehicle Driver Watch Concealed Handgun Carry
Licensing System
Food Permit Renewals
County Court Records
Motor Vehicle Driver Records
County Property Tax Payments (OTC,
Motor Vehicle Title, Registration, and
online, mobile, IVR)
Lien Search
Forestry Commission Seedling Sales
Professional License Renewals and
Searches Game and Fish Permits & Game Check
Game Check Online System
Democracy Inmate Search & Banking Service
Financial Disclosure Online Filings and Probation and Parole Fee Payments
Reports Search
Legislative Bill Tracking & Code Search
Election Night Returns Reporting
and Results Mobile Payment Processing
Voter Registration Professional License Searches
Voter View/Voter View Mobile - Voter Sex Offender Registry Search
Registration, Polling Place Search State Police Accident Records
Elected Officials Search State Surplus Auction
State Vehicle Inventory Search
Unclaimed Property Search, Treasure Hunt
YOUniversal Financial Aid Search and
Application System
23

26. Information Network of Arkansas
425 West Capitol, Metropolitan Tower, Suite 1620
Little Rock, AR 72201
Phone: (501) 324-8900
Email: info@ark.org