1.
The Professional Conflict Resolution Training Program
At a Glance
Conflict
arises
on
a
daily
basis
in
many
aspects
of
our
lives.
Those
with
conflict
resolution
skills
not
only
have
a
better
understanding
of
how
to
deal
with
conflict,
but
they
can
also
achieve
their
goals
successfully
as
they
are
able
to
find
win-­‐win
solutions
and
build
long
lasting
relationships.
The
Professional
Conflict
Resolution
Training
Program
at
The
Institute
for
Multi-­‐
track
Diplomacy
(IMTD)
gives
participants
conflict
resolution
skills
and
tools
they
can
use
to
overcome
conflict
in
complex
environments
and
help
build
constructive
ways
forward.
The
training
program
at
IMTD
is
unique
because
it
trains
professionals
and
communities
how
to
manage
conflict
effectively
through:
• Coordination
of
course
development
and
design
with
leading
experts
to
closely
match
the
needs
of
the
participants;
and
• Teaching
participants
how
to
apply
their
new
found
knowledge
in
real
world
settings
by
utilizing
examples
and
exercises
that
are
relevant
to
the
participants.
WHY
IMTD?
IMTD
is
uniquely
positioned
to
offer
this
service
for
several
reasons:
1. Leading
Expert
Network
Over
the
course
of
20
years,
IMTD
has
built
a
wide
network
of
conflict
resolution
experts
from
a
number
of
different
disciplines,
nationalities,
and
backgrounds.
IMTD
will
draw
upon
this
network
of
experts
to
design
and
lead
The
Professional
Development
Training
Courses
with
the
support
of
IMTD’s
staff.
2. Personalization:
The
Participant-­‐Centered
Approach
Each
course
is
shaped
by
the
participants’
fields
of
study,
cultures,
ages,
genders,
needs,
and
goals.
Throughout
each
course,
the
participants’
needs
and
goals
are
continually
Email:
imtd@imtd.org
|
phone:
+1
(703)
528-­‐3863
|
fax:
+1
(703)
528-­‐5776
1901
North
Fort
Myer
Drive,
Suite
405
Arlington,
VA
22209
USA

2. incorporated
into
the
course
to
ensure
that
they
can
apply
the
material
to
real
world
conflicts
immediately
after
the
course.
3. Real
World
Application
IMTD
trainers
and
staff
will
utilize
a
variety
of
teaching
techniques
to
ensure
that
students
leave
each
course
with
skills
they
can
immediately
apply
to
resolve
conflicts.
Tools
may
include
the
use
of
lectures,
role
plays,
dialogues,
and
small
group
activities
centered
on
real
world
case
studies.
4. Understanding
the
Systems-­‐Based
Approach
to
Solving
Conflict
The
systems-­‐based
approach
to
conflict
resolution
is
a
comprehensive
way
of
resolving
conflict.
We
recognize
the
interconnectedness
of
various
individuals,
organizations,
and
ideas
and
how
they
operate
simultaneously
in
a
conflict
situation.
Moreover,
trainers
may
focus
on
topics
that
are
particularly
interesting
to
the
participants,
such
as
how
to
address
cultural
diversity
issues.
WHO
CAN
BENEFIT
FROM
THIS
SERVICE?
IMTD
and
its
network
of
experts
have
experience
training
professionals
from
various
sectors,
including
government,
business,
non-­‐profit,
media,
academia,
and
religious
institutions.
Examples
of
potential
clients
can
include:
• Mid-­‐to-­‐senior
level
professionals
from
any
field
who
wish
to
enhance
their
conflict
resolution
skills;
• Organizations
who
want
key
staff
members
to
sharpen
their
conflict
management
skills;
and
• Organizations
interested
in
building
their
own
conflict
resolution
programs.
*
While
IMTD
offers
pre-­‐scheduled
courses,
we
also
have
the
ability
to
design
courses
that
meet
the
needs
of
a
particular
business
or
organization.
Please
see
the
course
design
section
below
for
more
information
or
contact
us
to
speak
with
a
training
program
representative.
COURSE
DESIGN
The
design
of
the
training
program
focuses
on
either
transactional
or
transformational
conflict
management,
or
a
combination
of
both
depending
on
the
participants’
needs.
Transactional
Email:
imtd@imtd.org
|
phone:
+1
(703)
528-­‐3863
|
fax:
+1
(703)
528-­‐5776
1901
North
Fort
Myer
Drive,
Suite
405
Arlington,
VA
22209
USA

3. IMTD
offers
participants
transactional
conflict
resolution
skills
necessary
to
find
win-­‐win
agreements
in
a
business
context.
Participants
will
learn
negotiation
and
mediation
skills
they
can
apply
immediately,
giving
them
the
ability
to
find
effective
solutions
to
conflicts
that
interrupt
the
peaceful
flow
of
business
or
everyday
life.
This
program
is
distinctive
from
other
programs
because
it
gives
participants
an
appreciation
for
an
interconnected,
networked
world,
showing
how
their
agreements
might
affect
or
be
affected
by
outside
forces,
which
will
lead
the
participants
to
seek
more
holistic,
comprehensive
solutions
that
have
a
greater
chance
at
lasting
for
the
long-­‐term.
Transformational
Professionals
working
in
peace
and
security
will
learn
transformational
conflict
resolution
skills
necessary
for
systems
change
on
a
global
scale.
Unlike
other
programs,
IMTD’s
training
course
offers
a
holistic,
systems-­‐based
approach
to
conflict
resolution
that
can
be
applied
immediately
in
extremely
volatile
situations.
Skills
include
understanding
and
managing
complex
systems
dynamics
and
the
transformational
process.
The
Transformational
Process:
1. Transforming
the
view/perception
of
the
adversary
2. Developing
mutual
understanding
between
conflicting
parties
3. Building
trust
between
adversaries
4. Reconciling
past
grievances
5. Negotiation
6. Creating
cultural
awareness
As
mentioned
above,
IMTD
has
both
pre-­‐scheduled
courses
and
the
ability
to
work
with
individual
clients
in
designing
and
implementing
tailored
trainings
that
fit
their
needs
and
schedule.
Whichever
entry
point
into
the
IMTD
training
program
is
preferred,
the
process
for
course
design
and
implementation
will
follow
the
figure
below
(Figure
1).
Email:
imtd@imtd.org
|
phone:
+1
(703)
528-­‐3863
|
fax:
+1
(703)
528-­‐5776
1901
North
Fort
Myer
Drive,
Suite
405
Arlington,
VA
22209
USA

4. Figure
1:
Process
for
Designing
and
Implementing
a
Training
Course
Overview
FIND
OUT
MORE
INFORMATION:
To
schedule
your
training
or
find
out
more
information,
view
our
website:
www.imtdtrainingprogram.org
or
contact
the
Training
Program
staff
at
IMTD:
• Natalie
Littlefield,
J.D.
Academic
Program
Manager
The
Institute
for
Multi-­‐Track
Diplomacy
nlittlefield@imtd.org
+1
(703)
528-­‐3863
•
Cathryn
Meurn
Training
Program
Officer
The
Institute
for
Multi-­‐Track
Diplomacy
+1
(703)
528-­‐3863
Email:
imtd@imtd.org
|
phone:
+1
(703)
528-­‐3863
|
fax:
+1
(703)
528-­‐5776
1901
North
Fort
Myer
Drive,
Suite
405
Arlington,
VA
22209
USA