1. Voice-over-Internet-Protocol (VoIP) is a technology that allows its users to make telephone calls
using the internet rather than the conventional analog phone system. Considering the revolutionary
business benefits and cost savings of VoIP, it’s surprising that companies in Thailand are only now
making the switch to VoIP in large numbers. Compared to cumbersome & expensive
traditional PBX or on-premise IP PBX, the many advantages of a hosted VoIP
solution generate immediate and measurable business value:
Feature-rich
powerful call management
features in abundance
Cheapest call rates
domestic &
international
Free calls
between branches &
extensions
Highly scalable
easily grow your business &
connect new users and offices
Mobility
use your phone & number
anywhere with
an internet connection
Crystal clear
HD call quality
Set-up
quick and easy
Managed service
no capital investment,
infrastructure, wiring,
upgrade hassles or
in-house expertise required.
Organic telephony
integration with CRM,
Email and Calendar
Customer
experience Productivity
Cost savings
Brand image
Enterprise grade security
firewalled, encrypted,
hosted in a Bangkok data center
Infinity IT Success offers all necessary services to bring your
telephony online. All you need is a modern broadband connection.With
CallControl, our managed Telephony-as-a-Service (TaaS) solution, we ensure
you hit the ground running with VoiP that delivers return-on-investment (ROI)
in record time.
Formerly SoftControl.Net Ltd.

2. Big call features, for full control of the customer experience
With CallControl, the list of powerful internet phone features is long. Most can be packaged to suit your
business’s specific needs. Many even come free with the service package. The following are just some of the rich
and sophisticated features that will make telephone calls with your enterprise such a powerful experience:
About Infinity IT Success
For more than two decades we have helped global companies
in Thailand and worldwide focus on growing their business.
Our know-how and expertise as an IT partner & network
support specialist is aimed exclusively at giving customers the
freedom to get on with business – a vision which we call
IT Peace of Mind.
Now even small businesses can enjoy big company call features, for example
Dedicated Thai DID number(s) We help you secure one or several of your own dedicated Thai DID numbers,
e.g. 02-xxx-xxxx for Bangkok
Unlimited number of users Set up an unlimited number of extensions, depending on the size of your organization
Ring groups Set up groups of phones to ring when an incoming call arrives
Conference calls Conduct conference calls with parties inside and outside the office
Caller ID Display see who is calling you on the LCD display
Hold calls Play music to callers while they are on hold
Time-based call handling Set different voicemail or forwarding behaviors based on whether your business is opened
or closed
Voicemail sent by email Get notified when someone leaves a voicemail. Play the voicemail recording attachment from
within your email inbox
Virtual receptionist (IVR) Have a professional greeting message when receiving calls, prompting the caller to select
a department or extension
Call forwarding Forward calls to another extension
Manager call reporting Access comprehensive reports of calls. View and analyze call statistics by employee
Follow me Ring each of your phones until one is answered
Call whispering coach staff on a call without the caller hearing
Call barging Take over calls from another user
Call recording Record certain or all calls your business makes
Application integration Discover BizControl – organically integrated VoIP, CRM, email and calendar
….and many more.
Over the years we have complemented our core expertise in
network support, business continuity and custom software
development with those critical IT services & tools that let our
customers really get on with business:
Hosted Enterprise VoIP organically integrated with email,
calendar & CRM
HR & Learning Management
Document Management
Web development & SEO
...truly offering a one-stop-shop for our customers’ IT needs.
9th Floor, BB Building #3906-754
Sukhumvit 21 (Asoke Rd)
Bangkok 10110
Thailand
: +66 2 105 4068
: +66 2 664 2306
E: info@softcontrol.net
W: www.softcontrol.net
Contact Us
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