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11th Hospital Design and Infrastructure Conference
- 1. #HDIconference EARLY BIRD SAVING! BOOK BEFORE 27 MARCH 1 â 4 June 2014 Dubai International Convention and Exhibition Centre, Dubai, UAE #HDIconference 1 â 4 June 2014 ⢠Dubai International Convention and Exhibition Centre, Dubai, UAE BUILDING TO MANAGE REGIONAL DEMAND Building to Manage Regional Demand INITIATE PLAN IMPLEMENT CONTROL lve Invo tient Pa the ior to pr K UP C MO AGE ST ove mpr ENT I I PAT ETY SAF idence v n via E d Desig Base AL NIC LI VE C ME w SA TI nd Flo a em em t a a Dply Sys vi Sup ise ptim nt O ie Pat WAY H PAT SIGN DE nate OPERATE limi e E h t for eed ING n IT WA OMS RO RENOVATE from ion E sit TranEVENU R IVEN d DR e Base t ien alu to V ove Pat r Imp Safety Expert SPEAKER Line-up WHATâS NEW for this year? ĂŽ A new exciting agenda focusing on regional demographic demand build aimed at an exclusive high level audience and interactive! ĂŽ 90% new speakers for 2014! ĂŽ An Award winning case study from Seattle Childrenâs Alec Napier FACHE Dr Rana Al Mandil Director of Patient Experience MD, MHA, Director, Quality and Tawam Hospital, Strategic Planning Administration UAE King Fahad Specialist Hospital, KSA Hospital ĂŽ Two new interactive workshops Lee Stuart Huntley CEO Mafraq Hospital, UAE ⢠Patient Focused Lean Operations for Value Based Care ⢠Healthcare Projects â All you should know from inception to Implementation ĂŽ More networking than ever before, including a speed networking session, one2one meetings, interactive panel debates and networking breaks exclusively for delegates and speakers Patricia Bussard Former COM (Clinic Operations Manager) Seattle Childrenâs Hospital, USA Sponsor www.iirme.com/hdi Dr Ramadan Ibrahim Director, Health Regulation Department Dubai Health Authority, UAE Rita Taylor Director of Nursing and Quality Amina Healthcare, UAE
- 2. Welcome to the Hospital Design and Infrastructure Conference! During its decade of success, this conference has witnessed the transition from the very basic primary to a state of the art tertiary care. We are now entering the age of âClinical Centres of Excellenceâ as the region progresses in adapting to its unique demographic needs. In its 11th year this conference will share case studies, debate and discussion to focus on âthreeâ focused areas under the theme: Building to Manage Regional Demand 1. Management Planning 2. Design to Build or Upgrade 3. Infrastructure Performance Measurement Stakeholders who take decisions on the regionâs strategic planning, efďŹcient design and patient centred outcomes, gather during this four day conference. The pre and post conference workshop empowers delegates with an implementation plan to take better business and clinical outcomes. Decide the future of healthcare projects by being a part of this seasoned gathering! Networking Activities AN UNRIVALLED SPEAKER LINE UP! KEYNOTES: Lee Stuart Huntley, CEO, Mafraq Hospital, UAE Bradley Kellogg, Chief Operating OfďŹcer, Oasis Hospital (A CURE afďŹliate), UAE Krishnan Sankaranarayanan, MS, MBA, CP HQ, Senior Safety OfďŹcer, Tawam Hospital, UAE Patricia Bussard, Former COM (Clinic Operations Manager), Seattle Childrenâs Hospital, USA Taimur Salar Butt, Chairman, Department of Emergency Medicine, King Faisal Specialist Hospital and Research Centre and Associate Professor, Al Faisal University College of Medicine, KSA Professor TawďŹk Khoja, Director General, Executive Board, Health Ministries Council for Cooperation Council, KSA PRESENTERS: Alec Napier FACHE, Director of Patient Experience, Tawam Hospital, UAE Dr Ramadan Ibrahim, Director, Health Regulation Department, Dubai Health Authority, UAE Dr. Harish Pillai, MBBS, MHA, MBA, CEO, Aster MedCity, India Eng Amr Metwally, Head of Architecture Division PMC, Senior Project Architect, Health Facility Project Management and Construction, Hamad Medical Corporation, Qatar Linda Ruhi, Head Facility Regulation, Dubai Health Authority, UAE Jan Stensland, Founding Principle, Inside Matters, USA WORKSHOP LEADERS: Patricia Bussard, Former COM (Clinic Operations Manager), Seattle Childrenâs Hospital, USA Dr Rana Al Mandil, MD, MHA, Director, Quality and Strategic Planning Administration, King Fahad Specialist Hospital, KSA Rita Taylor, Director of Nursing and Quality, Amina Healthcare, UAE More networking than ever before to ensure better interaction and shared learning One on One - Meet and interact with Keynote presenters over a live discussion. Tweet your questions live to #HDIconference as you hear them speak. CEO Facetime - Enjoy face time with internationally ranked Provider CEOs. Panel Discussions - Share your opinion in reaching consensus over a debate with high profile speakers Speaker Hosted Lunch - Meet the speakers in person. Have your questions answered and share insights over a hearty meal. Job Profiles at HDI CEOs / MDs / Directors Project Directors/Managers Biomedical Engineers Facilities & Strategic Planning CMOs COOs Business Development Health Design Consultants CFOs Quality & Safety 20% 16% 14% 11% 9% 7% 7% 7% 4% 4% âSuccessful healthcare transformation today is dependent upon systems moving from volume based to value based care. Integrated facility design and lean methodology provide stellar opportunities to focus on customer requirements and provide proof that the highest quality care based upon patient need is also the most cost effectiveâ Patricia Bussard, Former COM (Clinic Operations Manager), Seattle Childrenâs Hospital, USA Tel: +971 4 335 2437 | Fax: +971 4 335 2438 | Email: register@iirme.com | Web: www.iirme.com/hdi
- 3. CONFERENCE DAY ONE 8.30 Registration and Coffee 8.50 Monday | 2 June 2014 12.15 Welcome by the Chairman 09.30 Managing a Project through Seasons of Change Investigating changes in: ⢠Hospital Management ⢠Building sub-contractors ⢠Healthcare Landscape ⢠Regulatory Framework and Requirements ⢠Reimbursement structure ⢠Technology Bradlee Kellogg, Chief Operating OďŹcer, Oasis Hospital (A CURE afďŹliate), UAE Building What the Region Really Needs â Adapting Regional versus Emulating Global Best Practice Considering a unique surge in demand, a revolving population versus an evolving population growth, does the region really need best practice or should it adapt to regional needs based design and infrastructure models? Lee Stuart Huntley, CEO, Mafraq Hospital, UAE DESIGN TO BUILD OR UPGRADE CASE STUDY 10.00 Medical City Case Study: Commissioning an Iconic Project from the Ground Up An in-depth view of how international best practice meets local needs via clinical centres of excellence with a direct impact on the economy. This case study runs you through the planning, design and build of a medical city integrating stakeholders with a parallel focus on clinical outcomes and ROI. 12.45 Lunch and Networking 14.00 How Far are we from an EfďŹcient Hospital Design where Waiting Rooms arenât Necessary? You can get rid of waiting rooms but how do you get rid of the wait? The core cost of waiting room space is a burden on healthcare. If this cost were directed to re-design clinics, would doctors and nurses work in conundrum to extend delivery of care via a managed ďŹow process? Bradley Kellogg, Chief Operating OďŹcer, Oasis Hospital (A CURE afďŹliate), UAE Patricia Bussard, Former COM (Clinic Operations Manager), Seattle Childrenâs Hospital, USA Rita Taylor, Director of Nursing and Quality, Amina Healthcare, UAE Alec Napier FACHE, Director of Patient Experience, Tawam Hospital, UAE PANEL DISCUSSION OPENING KEYNOTE 9.00 CASE STUDY REGIONAL OVERVIEW 14.30 Designing Supply Chain Distribution Channels to Optimise Physician and Nurse Time A huge opportunity is overlooked to control costs, improve patient safety and satisfaction within logistics. This session will focus on core aspects which leverage metrics to develop a service line which generates end to end transparency, minimises clinician involvement and helps them focus on billable supplies. 15.00 Process and Operational Excellence in Ancillary Services and Delivery Processes donât fall into place on their own. Integral to attain a benchmarkable status are your ancillary staff who meet the patient more that the physicians do. Can they be extended autonomy to escalate this to a higher level of achievement? Dr. Harish Pillai, MBBS, MHA, MBA, CEO, Aster MedCity, India Coffee Break and Networking 11.15 Seattle Childrenâs Hospital Case Study: Lean Design for Value Based Hospital Care Seattle Childrenâs Hospital and NBBJ Architecture partnered to build a satellite clinic and surgery center using one of the ďŹrst US Integrated Project Delivery contracts. Both parties shared risk and reward to maximise budgets, reduce construction time and increase sustainable design opportunities. Outcomes: Their commitment to continuous performance improvement and integrated delivery shaved three months, 30,000 SF and $30 million off its new Bellevue clinic, proving the theory that the highest quality care is also the most cost effective. Patricia Bussard, Former COM (Clinic Operations Manager), Seattle Childrenâs Hospital, USA 11.45 From Revenue Driven to Value Based â The Case for Decentralised Care As healthcare focuses on satellite clinics and specialised care what changes will stakeholders need to incorporate when designing and upgrading to a focused integrated healthcare delivery model? Rita Taylor, Director of Nursing and Quality, Amina Healthcare, UAE 15.30 Coffee Break and Networking 16.00 Operating a Hospital during Integration, Upgrade and Downtime Phase It is vital that you maintain optimum performance from a business perspective. As the lead for your division how do you balance this act, prepare for the downtime to maximise patient time and outcomes? PANEL DISCUSSION 10.45 16.30 PANEL DISCUSSION Speed Networking Our speed networking session ensures that you leave this session with many new contacts in a fun and easy format. Make sure you bring plenty of business cards CASE STUDY 10.30 Evidence Based Design for promoting the healthcare facilities Skilled Nursing Facility is a unique case study that share design and strategy it incorporated including stakeholders from concept to implementation. ⢠Creating a healing environment via lighting efďŹciency ⢠Improving patient safety via involving the patient during the design phase ⢠Facility Management â The integral role of Patients, their Families and the Employee ⢠Design management to decrease cost and errors while enhancing quality of outcomes Eng Amr Metwally, Head of Architecture Division PMC, Hamad Medical Corporation, Qatar 17.00 Dr. Harish Pillai, MBBS, MHA, MBA, CEO, Aster MedCity, India Eng Amr Metwally, Head of Architecture Division PMC, Hamad Medical Corporation, Qatar Who Should Get Involved: Management, Administration, Physician and Nurses? Design and Infrastructure needs employee involvement but who should really get involved and at which stage is a topic often debated. This panel will reach a consensus on four core areas often thought to be integral and for how long? Lee Stuart Huntley, CEO, Mafraq Hospital, UAE Rana Al Mandil, MD, MHA, Director, Quality and Strategic Planning Administration, King Fahad Specialist Hospital, KSA Professor TawďŹk Khoja, Director General, Executive Board, Health Ministerial Council for Cooperation Council, KSA Close of Conference Day One Tel: +971 4 335 2437 | Fax: +971 4 335 2438 | Email: register@iirme.com | Web: www.iirme.com/hdi
- 4. CONFERENCE DAY TWO 9.30 KEYNOTE 10.00 10.30 Implementing a Robust Monitoring and Performance System to Measure Productivity Can design effectiveness ever be measured and if I can how do you directly measure the impact on outcomes via tangible outcomes? King Faisal Specialist Hospital and Research Centre Case Study â Building a World Class Emergency Department (ED) using Integrated Facility Design (IFD) This session describes the tale of transformation in a multilevel building to a state of the art emergency department building, designed to meet our patient and provider needs. Taimur Salar Butt, Chairman, Department of Emergency Medicine, King Faisal Specialist Hospital and Research Centre and Associate Professor, Al Faisal University College of Medicine, KSA Coffee Break and Networking Institutional Keynote 11.00 A Chieving Patient Safety via Leadership, Culture and Education This high proďŹle presentation addresses Patient Safety within the design aspect with a focus on: Implementing EBD (evidence based design) ⢠Impact of facility design and itâs involvement ⢠Innovation in architecture to embed safety at every stage within each discipline Professor TawďŹk Khoja, Director General, Executive Board, Health Ministerial Council for Cooperation Council, KSA PANEL DISCUSSION Patient Safety 09.00 Tawam Hospital Case Study â Addressing Patient Safety within the Design Aspect Sending a clear message that safety is critical to a hospital improves quality of care, reduces errors and optimises resource allocation. This case study will address how to create a platform for learning from defects â A CUSP Approach. Krishnan Sankaranarayanan, MS, MBA, CPHQ, Senior Safety OďŹcer, Tawam Hospital, UAE 14.00 Involving the Patient in Process Improvement Gaining patients to participate is integral but extremely challenging. How does a hospital involve past experience from patients, engage them via informed decisions and incorporate social, behavioural and clinical aspects into a design, build and upgrade process? Krishnan Sankaranarayanan, MS, MBA, CPHQ, Senior Safety OďŹcer, Tawam Hospital, UAE Linda Ruhi, Head Facility Regulation, Dubai Health Authority, UAE Eng Amr Metwally, Head of Architecture Division PMC, Hamad Medical Corporation, Qatar 14.30 Understanding Indoor Air Quality to Create Safe Healthcare Environments This presentation covers speciďŹc elements of indoor air quality linked to research on emerging health issues that effect decision-making, policy development, and actions necessary to improve healthcare buildings. Jan Stensland, Founding Principle, Inside Matters, USA 15.00 Coffee break Unique Panel Session The Lewis Blackman Case Study 15.30 Improving the Healing Process via Hospital Service Infrastructure Healthcare professionals need efďŹcient support from a Hospitalâs infrastructure to elevate the quality of healthcare services. Will a comprehensive management framework which facilitates employee decisions with the help of tools deliver top quality patient care? Participants: CASE STUDY MANAGEMENT Tuesday | 3 June 2014 16.30 Rita Taylor, Director of Nursing and Quality, Amina Healthcare, UAE will be joined by a Physician and Pharmacist on the panel. Moderated by: Krishnan Sankaranarayanan, MS, MBA, CPHQ, Senior Safety OďŹcer, Tawam Hospital, UAE Closing remarks and close of the 11th Hospital Design and Infrastructure Conference 2014 Unique Inverse Panel â Questions will be asked to the delegates 11.30 Accreditation in the Region â The Challenge of an Ongoing Audit While everyone approves of an accreditation, itâs effect on quality and patient safety, not everyone understands how to embrace continuous performance improvement with meaningful metrics. This session runs you through an audit process sharing real life examples of its beneďŹts and results. Dr Ramadan Ibrahim, Director, Health Regulation Department, Dubai Health Authority, UAE Linda Ruhi, Head Facility Regulation, Dubai Health Authority, UAE CASE STUDY 12.00 12.30 King Khalid Medical City Case Study (KKMC) - EBD (Evidence Based Design) Early incorporation of EBD principles from the visioning phase of a project as well as injecting EBD into the guiding principles of a project will help both inform and transform the built design into a safe, efďŹcient, and healing environment for patients, families, and staff. This case study will highlight the (King Khaled Medical City) KKMC journey into EBD and beyond. Rana Al Mandil, MD, MHA, Director, Quality and Strategic Planning Administration, King Fahad Specialist Hospital, KSA Networking Lunch RE EFO14 & K B 20 OOBRUARY 6 B FE 199 20 VE $ SA Tel: +971 4 335 2437 | Fax: +971 4 335 2438 | Email: register@iirme.com | Web: www.iirme.com/hdi
- 5. Partner with The 11th Annual Hospital Design & Infrastructure Conference Partnering with the Hospital Design and Infrastructure Conference is an extremely effective way to do business with CEOs, COOs, CIOs, Project Directors ,Heads of Biomedical Engineering, Facilities and Health and Safety to find solutions for their challenges when planning, designing, building, renovating, extending or operating facilities. The HDI conference provides a unique, high-profile platform with opportunities to interact with the industryâs biggest players focusing on strategic decision making and impact of smart design on performing healthcare operations. Please contact Georgina Hill to find out more about tailored packages including the below opportunities: Broker new business partnerships within a region seeking expertise Showcase the advantages of your solutions servicing Healthcare facility design and operations Position your company as thought leaders to the region to raise your brand image and awareness Publicise your success via your Healthcare clientâs results Build brand recognition and raise healthcare stakeholder proďŹle to develop new and existing relationships Learn more about how you can be involved with Hospital Design & Infrastructure 2014 by contacting Georgina Hill on sponsorship@iirme.com or call +971 (0)4407 2754 âScope speciďŹc, interesting presentations and fruitful conversationsâ Eng. Niki Georgiou, Manager of Facilities and Engineering, Primary Health Care, Qatar âVery beneďŹcial and usefulâ Seema Mohammed Zainal, Director of Health Centers, Ministry of Health, Bahrain WORKSHOP DAYS Sunday, 1 June & Wednesday, 4 June 2014 PRE-FORUM WORKSHOP POST-FORUM WORKSHOP WORKSHOP TIMINGS: Registration and coffee will be at 08.30. The workshops will commence at 09.00 and conclude at 14.00 with lunch. Appropriate breaks for refreshments will be served. Working in Synergy with Designers, Architects and Project Directors when Building and Upgrading a Healthcare Facility Patient Focused Lean Operations for Value Based Care Workshop Details: This workshop will integrate stakeholders in the hospital build process. Each has an important role to play via input at every stage. Who should really get involved, when and where to achieve desired outcomes when planning a facility, itâs scope, budget and on time delivery for optimal performance with one focus in mind â The Patient. Workshop Details: Daily clinic operations that incorporate lean principles, standard processes and continual improvement work by engaged teams deďŹnitely beneďŹt both patients and staff who care for them. Discover strategies for transforming clinical care through hardwired communication techniques, on line response, and utilisation of visual systems.. Learning Objectives ⢠Understanding demand ⢠Identifying stakeholders ⢠Managing budgets ⢠Communicating medical processes ⢠Attaining outcomes and meeting objectives Learning Objectives ⢠Discuss how lean designed spaces are organized to accommodate interdisciplinary practice and leverage multipurpose space. ⢠Describe the value of process mapping in creating cohesive teams who provide stellar patient experiences. ⢠Describe the importance of 5s processes in maintaining the foundation of a lean clinical operation ⢠Explain how huddles and visual systems contribute to a high functioning team. ⢠Describe how incorporating audit activity into daily operations can âtake the painâ out of auditing and support ongoing operations. ⢠Take back tools to evaluate your operation and implement immediate improvements Check online for more information on the workshop leaders www.iirme/hdi Your workshop leader: Patricia Bussard, Former COM (Clinic Operations Manager), Seattle Childrenâs Hospital, USA Patricia Bussard is a health care professional with a Masters in Nursing and 15 years operational leadership experience. She was employed at Seattle Childrenâs Hospital for 19 years where she participated in the initial planning, building and day to day management of ambulatory clinic facilities. Her commitment to high quality patient care and passion for lean implementation has prompted her to share lessons learned from a successful lean implementation journey. She has been learning and practicing lean methodology for the past 14 years. Patricia recently relocated to Cincinnati Ohio. She enjoys writing, reading, and believing passionately that the biggest impact will be made when we all understand that âless is more.â Tel: +971 4 335 2437 | Fax: +971 4 335 2438 | Email: register@iirme.com | Web: www.iirme.com/hdi
- 6. 1 â 4 June 2014 Dubai International Convention and Exhibition Centre, Dubai, UAE #HDIconference 1 - 4 June 2014Building to Manage Regional Demand Dubai International Convention and Exhibition Centre | Dubai | UAE INITIATE PLAN IMPLEMENT CONTROL OPERATE RENOVATE Five Easy Ways To Register +971 4 335 2437 +971 4 335 2438 register@iirme.com IIR Holdings Ltd. P.O Box 9428 , Dubai, UAE www.iirme.com/hdi AX1043 YOUR HDI CONFERENCE AT A GLANCE 1 June 2014 3 June 2014 â ¨ Pre-Forum Workshop Day ¨ 2-Day Conference ¨ Post-Forum Workshop Day 2 June 2014 â â â PLEASE Ăž THE SESSION/S YOU WISH TO ATTEND: 1 â 4 June 2014 Price Before 27 March 2014 Price Before 4 May 2014 Standard Price After 2 May 2014 US$ 3,495 US$ 3,695 US$ 3,895 US$ 2,695 US$ 2,895 US$ 3,095 Conference Only US$ 2,195 US$ 2,395 US$ 2,595 Workshop Only (per Workshop) US$ 895 US$ 995 US$ 1,095 Dubai International Convention and Exhibition Centre, Dubai, UAE #HDIconference Conference + 2 Workshops Building to Manage Regional Demand Conference + 1 Workshop INITIATE PLAN IMPLEMENT CONTROL GROUP DISCOUNTS AVAILABLE 4 June 2014 OPERATE RENOVATE CALL: +971 4 335 2483 E-MAIL: a.watts@iirme.com Conference fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a CertiďŹcate of Attendance by email. All registrations are subject to our terms and conditions which are available at www.iirme.com/terms. Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full. Get US$ 100an extra if you b DISCOUNT o DELEGATE DETAILS First Name: o pay on k and line! Surname: Job Title: Company: Address: Postal Code: Tel: Country: City: Mobile: Fax: Email: PAYMENTS A conďŹrmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. AVOID VISA DELAYS â BOOK NOW EVENT VENUE: CANCELLATION ACCOMMODATION DETAILS If you are unable to attend, a substitute delegate will be welcome in your place. Registrations cancelled more than 7 days before the Event are subject to a $200 administration charge. Registration fees for registrations cancelled 7 days or less before the Event must be paid in full. Substitutions are welcome at any time. We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the IIR Hospitality Desk for assistance on: Tel: +971 4 407 2693 Fax: +971 4 407 2517 Email: hospitality@iirme.com All registrations are subject to acceptance by IIR which will be conďŹrmed to you in writing. Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers or topics. JC/SC MD03 Hospitals D Dubai International Convention and Exhibition Centre, Dubai Tel: +971 4 332 1000 N Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take several weeks to process.