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IS-BAO
International Standard for
Business Aircraft Operations
The Ready-made Solution for Improving Helo Safety

Brian Humphries CBE
President European Business Aviation Association
Progressing IS-BAO in conjunction with the British Helicopter Association
“No one has yet invented a new way to crash
helicopters.”
Matt Zuccaro President HAI

“Unless Helo safety improves, rotorcraft travel…. will
be shunned whenever there is an alternative.”
Flight International Oct 2009

“The biggest challenge remains to convince the
public that helicopters are safe.”
Flight International Sep 2013

1
HELICOPTER SAFETY –THE HARD FACTS
Although there have been significant Safety Improvements in the North Sea over the
past 20 years, the last 4 years have been very disappointing:
– 5 accidents since 2009
2 of them with fatalities
HEMS and non-commercial operations worse
– 90% of helicopter accidents involve helicopters under 7000 lbs
– 66% of accidents occur in non-commercial operations
We know how to improve helicopter safety…
– Systems and Equipment fit, including Secondary Safety
– Excellent training
– Safety Culture and Safety Management Systems delivering best practice
…But we are not doing it globally and overall Helo accident rates are not improving

Something has to be done

2
THERE IS A READY-MADE SOLUTION –
WHY RE-INVENT THE WHEEL?
The International Standard for Business Aircraft Operations (IS-BAO)
developed and administered by the International Business Aviation Council is:
– Designed for large and small operators alike
Flexible to meet user needs
– Suitable for both commercial and non-commercial operations
– Now tailored to meet the needs of helicopter operators
– A professional safety code of industry best practice
– Proven: Affordable: Effective
– Implementation support available
Already recognised as a European Standard under CEN
– A single independent audit registers an operator to these standards (or
not!) for every customer

3
WHAT IS IBAC?
International non-government, non-profit council representing 15
Business Aviation Associations around the world
Constituency is business, corporate, and on-demand charter operators
Conducts safety studies/provides statistics
Represents business aviation at ICAO
Manages the IS-BAO Program
WHAT IS THE IS-BAO STANDARD - 1?

Professional code of practice
World-wide industry standard
Developed by the industry for the industry
Includes tools for risk analysis
Fits all sizes & missions
Founded on a Safety Management System (SMS)
Integrates standards and recommended best practices
WHAT IS THE IS-BAO STANDARD - 2?
A set of performance-based standards using SMS as a cornerstone
Contains extensive guidance material to assist operators implement
the standard and meet regulatory requirements
A living document managed by an IS-BAO management committee
and standards board
– Subject to annual review and update revision
Recognised as a European Standard by the European Committee for
Standardisation (CEN)
WHAT IS THE IS-BAO STANDARD – 3?
Based on —
– ICAO Standards and Recommended Practices
– Industry best practices
– National regulations and guidance
– ISO 9000 principles tailored for aviation
Increasingly accepted by Governments and Officials as an
acceptable means of regulatory compliance

7
COMPONENTS OF A SMS (ICAO AND IS-BAO)
Safety Policy and Objectives
Safety Risk Management
– Hazard Identification
– Safety risk assessment and mitigation
Safety Assurance
Safety Promotion

8
SMS LINKS TO COMPREHENSIVE STANDARDS
Flexible Performance based standards—what you must do
– How you meet the standard depends on size, complexity of the
operation and identified risks
Operator uses a risk profile and hazard/risk mitigations to develop
appropriate and effective policies, programs, procedures and manuals
Includes—
– SMS
– Organization and Personnel, Training, Flight Operations,
International Operations, Equipment and Maintenance, Company
Operations Manual, Emergency Response Plan, Environment,
Dangerous Goods, Security

9
RECENTLY TAILORED TO HELICOPTER
OPERATIONS
Designed specifically to assist helicopter operators with the implementation of
IS-BAO
The core standard is unchanged
Helicopter Operators will be eligible for a certificate of registration on
successful completion of a conformity audit by a third party IBAC accredited
auditor
– Customers will only need to look at their specific issues instead of each
completing a full audit
IBAC, EBAA, HAI, EHA and BHA have supported its development and
management

Why is the rotary wing take up so small?
RECOGNITION OF IS-BAO IN EASA/EHEST
Recognised by EASA and some NAAs as an industry standard of best
practice
– Registration will be taken into account in risk based oversight
“If an NCC operator declares itself to the CAA and
evidences IS-BAO registration we can decide that we
need take no further oversight action” - UK CAA Aug 2012,
IS-BAO is more than just an “accreditation scheme”
It fully qualifies - and more - as an SMS toolkit
IS-BAO is de facto justified for the same analysis driven reasons
that led to the IHST SMS toolkit
IS-BAO has already demonstrated its safety effectiveness and
standardisation benefits in the Business Aviation sector

11
HISTORY OF IS-BAO
Rolled out in 2002 after 2 years of development/beta testing
Initially a voluntary program but increasingly a means of regulatory compliance
Registration encouraged even where no regulatory requirement
– Requires an external audit by IBAC accredited auditor
– 2 or 3 year registration period dependent on SMS maturity
Over 1850 IS-BAO manuals sold
– USD 950 (at cost) to association members/ USD 1400 to non-members
– free annual revisions included
Over 700 registered operators
– Includes many Bermuda registered companies to date
Expect 65% + of 190 Bermuda registered aircraft will use IS-BAO as
their means of regulatory compliance
– IS-BAO also preferred means of compliance for Cayman Isles
Over 100 auditors around the world/ accredited & monitored by IBAC
– Many are helicopter specialists

12
IMPLEMENTING IS-BAO
Obtain IS-BAO from Member Association
Implement SMS and standards
– Commitment from “the top”
– Safety Risk Profile and Gap Analysis
– Strategy
– Technical amendments
– Ongoing hazard identification and analysis/ mitigation
– Change management
Audit– internal and/or external audits/ registration audit
Grow and mature SMS—Continuous evaluation process
– 3 stages of SMS demonstrates powerful & visible commitment to
enhanced safety
Accreditation audits demonstrate compliance with the standard
IS-BAO BENEFITS
Safety and security
Teamwork
Demonstrates that you meet internationally recognized
best in class professional standards
No need for multiple audits
Information sharing/standardization
Corporate due diligence
Meets NEW regulatory requirements (ICAO Standards)
Confidence of regulators and customers
Insurance
OBTAINING REGISTRATION
Negotiate directly with IBAC accredited auditor for registration audit
– 3 Stages: I, II, or III depending on maturity of SMS
– Focus on SMS
All audit reports reviewed
Certificate(s) with logo issued
CEO/customer letters if requested
Certified true copy provided if
needed for regulatory compliance

15
HOW USEFUL IS A SAFETY MANAGEMENT
SYSTEM?
Communication, planning and systems not enough
– Must be translated into action and change to be effective
If underwritten by Management Commitment, genuine Safety Culture
and adopted into the management of a business, an SMS provides:
– Proactive management of safety risks tailored to your operation
– A systematic and comprehensive process
– Links to all aspects of an operation
Not a stand alone system
Preaching the value of SMS not enough
– Must be linked to independent audit against defined operational
standards

16
SAFETY MANAGEMENT SYSTEM - WHAT’S THE
DANGER?
For a company without such core values, seeking to do the bare
minimums to meet regulatory compliance, an SMS may:
– Generate false confidence in operator and customer by just “being
there”
– Gather dust on the shelf

17
IMPRESSIVE RESULTS:
Woodhouse Report (see www.ibac.org) Studied 297 total and serious
business aircraft accidents
Conclusions:
IS-BAO would definitely have prevented more than one-third of
accidents and probably more than half
UK Study credits IS-BAO implementation as key factor in corporate
safety

18
19
ATTRIBUTED TO DR. MALCOLM SPARROW

Things That Are Illegal

Things That Cause Harm

20
EVERYONE’S RISKS ARE DIFFERENT!

21
HAZARDS/RISK/MITIGATION

22
BOTTOM LINE
IS-BAO really benefits all aspects of an operation
– Builds a positive safety culture
– Improves management
– Enhances Safety, Security and Efficiency
Risks under control but prepared for the worst
– Reduces Insurance costs
– Eliminates Nugatory audit

23
SMALL OPERATOR EXPERIENCE:

“As an established but expanding
business operating out of many locations,
it is vital to ensure that our growth is
built on a sound foundation of safety
culture and best practice. The
achievement of this standard
demonstrates our company’s commitment
to exceeding expectations in all areas of
operation.”
24
APPLICATION TO HELICOPTERS
All the IS-BAO fundamentals apply equally to helicopters as to
fixed wing aircraft
– Flexible system that can be adapted for use equally
effectively by a 1 aircraft operation and a large fleet
operator
– All the infrastructure is in place for helicopter operators to
enjoy
– Not for profit product developed only to enhance safety
– It’s a recognised and proven European Standard
One standard/One audit
Why start again?
– The integrated approach required to deliver our joint
goals is waiting

25
CONCLUSION
IS-BAO is just what our industry needs as a user friendly and effective
tool to raise the helicopter safety bar as the Press urges and the IHST
seeks.
The scheme is well established, proven and international in outlook
and offers a model, with clear accreditation stages as organisations
evolve, for the helicopter industry to adopt.
If widely applied just as in business aviation it will deliver a major
proportion of our safety goals
It will eliminate nugatory audits and demonstrate to customers
commitment to highest standards of Safety
Partnership not kingdoms

26
Why are we waiting?

27

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IHST - Helicopter Safety and IS-BAO

  • 1. IS-BAO International Standard for Business Aircraft Operations The Ready-made Solution for Improving Helo Safety Brian Humphries CBE President European Business Aviation Association Progressing IS-BAO in conjunction with the British Helicopter Association
  • 2. “No one has yet invented a new way to crash helicopters.” Matt Zuccaro President HAI “Unless Helo safety improves, rotorcraft travel…. will be shunned whenever there is an alternative.” Flight International Oct 2009 “The biggest challenge remains to convince the public that helicopters are safe.” Flight International Sep 2013 1
  • 3. HELICOPTER SAFETY –THE HARD FACTS Although there have been significant Safety Improvements in the North Sea over the past 20 years, the last 4 years have been very disappointing: – 5 accidents since 2009 2 of them with fatalities HEMS and non-commercial operations worse – 90% of helicopter accidents involve helicopters under 7000 lbs – 66% of accidents occur in non-commercial operations We know how to improve helicopter safety… – Systems and Equipment fit, including Secondary Safety – Excellent training – Safety Culture and Safety Management Systems delivering best practice …But we are not doing it globally and overall Helo accident rates are not improving Something has to be done 2
  • 4. THERE IS A READY-MADE SOLUTION – WHY RE-INVENT THE WHEEL? The International Standard for Business Aircraft Operations (IS-BAO) developed and administered by the International Business Aviation Council is: – Designed for large and small operators alike Flexible to meet user needs – Suitable for both commercial and non-commercial operations – Now tailored to meet the needs of helicopter operators – A professional safety code of industry best practice – Proven: Affordable: Effective – Implementation support available Already recognised as a European Standard under CEN – A single independent audit registers an operator to these standards (or not!) for every customer 3
  • 5. WHAT IS IBAC? International non-government, non-profit council representing 15 Business Aviation Associations around the world Constituency is business, corporate, and on-demand charter operators Conducts safety studies/provides statistics Represents business aviation at ICAO Manages the IS-BAO Program
  • 6. WHAT IS THE IS-BAO STANDARD - 1? Professional code of practice World-wide industry standard Developed by the industry for the industry Includes tools for risk analysis Fits all sizes & missions Founded on a Safety Management System (SMS) Integrates standards and recommended best practices
  • 7. WHAT IS THE IS-BAO STANDARD - 2? A set of performance-based standards using SMS as a cornerstone Contains extensive guidance material to assist operators implement the standard and meet regulatory requirements A living document managed by an IS-BAO management committee and standards board – Subject to annual review and update revision Recognised as a European Standard by the European Committee for Standardisation (CEN)
  • 8. WHAT IS THE IS-BAO STANDARD – 3? Based on — – ICAO Standards and Recommended Practices – Industry best practices – National regulations and guidance – ISO 9000 principles tailored for aviation Increasingly accepted by Governments and Officials as an acceptable means of regulatory compliance 7
  • 9. COMPONENTS OF A SMS (ICAO AND IS-BAO) Safety Policy and Objectives Safety Risk Management – Hazard Identification – Safety risk assessment and mitigation Safety Assurance Safety Promotion 8
  • 10. SMS LINKS TO COMPREHENSIVE STANDARDS Flexible Performance based standards—what you must do – How you meet the standard depends on size, complexity of the operation and identified risks Operator uses a risk profile and hazard/risk mitigations to develop appropriate and effective policies, programs, procedures and manuals Includes— – SMS – Organization and Personnel, Training, Flight Operations, International Operations, Equipment and Maintenance, Company Operations Manual, Emergency Response Plan, Environment, Dangerous Goods, Security 9
  • 11. RECENTLY TAILORED TO HELICOPTER OPERATIONS Designed specifically to assist helicopter operators with the implementation of IS-BAO The core standard is unchanged Helicopter Operators will be eligible for a certificate of registration on successful completion of a conformity audit by a third party IBAC accredited auditor – Customers will only need to look at their specific issues instead of each completing a full audit IBAC, EBAA, HAI, EHA and BHA have supported its development and management Why is the rotary wing take up so small?
  • 12. RECOGNITION OF IS-BAO IN EASA/EHEST Recognised by EASA and some NAAs as an industry standard of best practice – Registration will be taken into account in risk based oversight “If an NCC operator declares itself to the CAA and evidences IS-BAO registration we can decide that we need take no further oversight action” - UK CAA Aug 2012, IS-BAO is more than just an “accreditation scheme” It fully qualifies - and more - as an SMS toolkit IS-BAO is de facto justified for the same analysis driven reasons that led to the IHST SMS toolkit IS-BAO has already demonstrated its safety effectiveness and standardisation benefits in the Business Aviation sector 11
  • 13. HISTORY OF IS-BAO Rolled out in 2002 after 2 years of development/beta testing Initially a voluntary program but increasingly a means of regulatory compliance Registration encouraged even where no regulatory requirement – Requires an external audit by IBAC accredited auditor – 2 or 3 year registration period dependent on SMS maturity Over 1850 IS-BAO manuals sold – USD 950 (at cost) to association members/ USD 1400 to non-members – free annual revisions included Over 700 registered operators – Includes many Bermuda registered companies to date Expect 65% + of 190 Bermuda registered aircraft will use IS-BAO as their means of regulatory compliance – IS-BAO also preferred means of compliance for Cayman Isles Over 100 auditors around the world/ accredited & monitored by IBAC – Many are helicopter specialists 12
  • 14. IMPLEMENTING IS-BAO Obtain IS-BAO from Member Association Implement SMS and standards – Commitment from “the top” – Safety Risk Profile and Gap Analysis – Strategy – Technical amendments – Ongoing hazard identification and analysis/ mitigation – Change management Audit– internal and/or external audits/ registration audit Grow and mature SMS—Continuous evaluation process – 3 stages of SMS demonstrates powerful & visible commitment to enhanced safety Accreditation audits demonstrate compliance with the standard
  • 15. IS-BAO BENEFITS Safety and security Teamwork Demonstrates that you meet internationally recognized best in class professional standards No need for multiple audits Information sharing/standardization Corporate due diligence Meets NEW regulatory requirements (ICAO Standards) Confidence of regulators and customers Insurance
  • 16. OBTAINING REGISTRATION Negotiate directly with IBAC accredited auditor for registration audit – 3 Stages: I, II, or III depending on maturity of SMS – Focus on SMS All audit reports reviewed Certificate(s) with logo issued CEO/customer letters if requested Certified true copy provided if needed for regulatory compliance 15
  • 17. HOW USEFUL IS A SAFETY MANAGEMENT SYSTEM? Communication, planning and systems not enough – Must be translated into action and change to be effective If underwritten by Management Commitment, genuine Safety Culture and adopted into the management of a business, an SMS provides: – Proactive management of safety risks tailored to your operation – A systematic and comprehensive process – Links to all aspects of an operation Not a stand alone system Preaching the value of SMS not enough – Must be linked to independent audit against defined operational standards 16
  • 18. SAFETY MANAGEMENT SYSTEM - WHAT’S THE DANGER? For a company without such core values, seeking to do the bare minimums to meet regulatory compliance, an SMS may: – Generate false confidence in operator and customer by just “being there” – Gather dust on the shelf 17
  • 19. IMPRESSIVE RESULTS: Woodhouse Report (see www.ibac.org) Studied 297 total and serious business aircraft accidents Conclusions: IS-BAO would definitely have prevented more than one-third of accidents and probably more than half UK Study credits IS-BAO implementation as key factor in corporate safety 18
  • 20. 19
  • 21. ATTRIBUTED TO DR. MALCOLM SPARROW Things That Are Illegal Things That Cause Harm 20
  • 22. EVERYONE’S RISKS ARE DIFFERENT! 21
  • 24. BOTTOM LINE IS-BAO really benefits all aspects of an operation – Builds a positive safety culture – Improves management – Enhances Safety, Security and Efficiency Risks under control but prepared for the worst – Reduces Insurance costs – Eliminates Nugatory audit 23
  • 25. SMALL OPERATOR EXPERIENCE: “As an established but expanding business operating out of many locations, it is vital to ensure that our growth is built on a sound foundation of safety culture and best practice. The achievement of this standard demonstrates our company’s commitment to exceeding expectations in all areas of operation.” 24
  • 26. APPLICATION TO HELICOPTERS All the IS-BAO fundamentals apply equally to helicopters as to fixed wing aircraft – Flexible system that can be adapted for use equally effectively by a 1 aircraft operation and a large fleet operator – All the infrastructure is in place for helicopter operators to enjoy – Not for profit product developed only to enhance safety – It’s a recognised and proven European Standard One standard/One audit Why start again? – The integrated approach required to deliver our joint goals is waiting 25
  • 27. CONCLUSION IS-BAO is just what our industry needs as a user friendly and effective tool to raise the helicopter safety bar as the Press urges and the IHST seeks. The scheme is well established, proven and international in outlook and offers a model, with clear accreditation stages as organisations evolve, for the helicopter industry to adopt. If widely applied just as in business aviation it will deliver a major proportion of our safety goals It will eliminate nugatory audits and demonstrate to customers commitment to highest standards of Safety Partnership not kingdoms 26
  • 28. Why are we waiting? 27