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4. 21.10.11-britta metzen-business process management
- 1. Business process management and process excellence
- 2. Processes - connecting ideas
- 4. business process and workflow management strategic level functional and conceptual level design of application system operational level strategy formation process management process process process Boundary modelling management workflow management workflow workflow process modelling excecution monitoring design of organisation
- 5. thinking in processes not in functions purchasing department product development process order fulfilment process complaint- and service process warehouse manu-facturing sales distribution department objectives O 1 O n department results r 1 r n department objectives O 1 O n department results r 1 r n department objectives O 1 O n department results r 1 r n department objectives O 1 O n department results r 1 r n department objectives O 1 O n department results r 1 r n
- 6. business engineering organisation business segment activities responsi- bilities data databasees entity types attributes functions application management transaction information flow personel career management formation of the team staff evaluation business strategy process information system
- 7. terminology - glossary process require-ment relation result event activity loops pools & lanes news-stream step gateway connection
Hinweis der Redaktion
- Thinking about processes, what are your connecting ideas? lawsuit, litigation, action, case, complicated diagrams which noone understands Which organisations do you know? Normal hirachic organisations or process organisations? Why do we controllers think about business process management? Do you thinkt that you have to think about and work with process management? While working with processes, mistakes occur. Two ways of ending with your thoughts: I want to keep my nose out of it because everything works I don‘t want to keep my nose out of it because I want to think out of my own box (über den Tellerrand blicken) Value added (Wertschöpfung) Economic value added (Geschäftswertbeitrag) Single process stations Accelerate (beschleunigen) Save expenses / costs
- can branch out = kann verzweigen has logical entailment = hat logische Folgebeziehungen Value added after every subprocess = Wertschöpfung nach jedem Prozessschritt Ein Prozess ist eine Struktur, deren Element, Aufgaben, Aufgabenträger, Sachmittel und Informationen sind, die durch logische Folgebeziehungen verknüpft sind. Darüber hinaus werden deren zeitliche, räumliche und mengenmäßige Dimensionen konkretisiert. Ein Prozess hat ein definierten Startereignis (input) und Ergebnis (output) und dient dazu, einen Wert für Kunden zu schaffen.
- Produktentwicklungsprozess Bestellprozess Reklamations- und Serviceprozess
- Geschäftsprozess Management, Geschäftsprozess Optimierung, Geschäftsprozessführung
- Documentation of chronological an logical sequence of activities
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- Weniger fehleranfällig Rahmenbedingungen Rechtssicherheit