14. E-commerce model for refills
1. Log in
2. Select medication(s)
3. Add them to the cart
4. Go to the shopping cart
5.Select pickup or mail order
Select date, time and location
of refill
Review order
Submit order
Familiar, but
many steps
Can we predict which medications?
Do we need a “cart”?
Almost everyone picks up
Usually the same location as last time
Generally would like it ASAP
Probably got it right