My CV

1. Computer Systems & Trading Company C S & T
Director of Technical Support and Sales from October 1996 till 2000.
Duties and Responsibilities
1. My team work contain 10 persons.
2. Developing and achieving Technical Support objectives and goals to
support the organizational vision.
3. Managing and directing a team of Technical Support, Business Services
and Service Resolution and Technical Processing Leaders while leading
the development of the vision and strategy for the Sales & Service team.
4. Assisting in developing an annual business plan to incorporate best call
center practices to meet market and company needs.
5. Ensuring targeted service and performance standards are achieved or
exceeded.
6. Executing tactical plans and initiatives that exceed customer expectations
via phone, email and web resulting in increased customer satisfaction and
sales and Associate satisfaction that will be realized in lower attrition and
higher productivity.
7. Develops and implements strategic marketing plans and sales plans and
forecasts to achieve corporate objectives for products and services.
8. Develops and manages sales/marketing operating budgets.
9. Plans and oversees advertising and promotion activities including print,
online, electronic media, and direct mail.
10.Develops and recommends product positioning, packaging, and pricing
strategy to produce the highest possible long-term market share.

2. Metra Computer Company
Senior Sales Executive from 2000 till 2004.
Duties and Responsibilities
1. Builds business by identifying and selling prospects; maintaining
relationships with clients
2. Sells products by establishing contact and developing relationships with
prospects; recommending solutions.
3. Maintains relationships with clients by providing support, information, and
guidance; researching and recommending new opportunities;
recommending profit and service improvements.
4. Identifies product improvements or new products by remaining current on
industry trends, market activities, and competitors.
5. Prepares reports by collecting, analyzing, and summarizing information.
6. Maintains professional and technical knowledge by attending educational
workshops; reviewing professional publications; establishing personal
networks; benchmarking state-of-the-art practices; participating in
professional societies.
Group Manager in distribution department from 2004 till 2007.
Duties and Responsibilities

3. 1. Supervise a team of professional in assigned group to achieve business
goals.
2. Maintain profitable relationship with existing and potential customers.
3. Ensure that staff stays up-to-date with business and product knowledge.
4. Evaluate staff performance and provide appropriate feedback.
5. Organize trainings for staff in their assigned job responsibilities.
6. Monitor and manage operational expenses within allotted budget.
7. Motivate and supervise staffs to meet departmental goals.
8. Assist in interviewing, hiring and training new candidates.
9. Evaluate current business processes and recommend improvements.
10. Enforce employee discipline and safety standards.
Distribution sales manager from 2007 till 2010.
Duties and Responsibilities
1. My team work contain 15 sales.
2. Resolve customer complaints regarding sales and service.
3. Monitor customer preferences to determine focus of sales efforts.
4. Direct and coordinate activities involving sales of manufactured
products, services, commodities, real estate or other subjects of
sale.
5. Determine price schedules and discount rates.
6. Review operational records and reports to project sales.
7. Direct, coordinate, and review activities in sales.
8. Confer or consult with department heads to plan advertising
services and to secure information on equipment and customer
specifications.
9. Advise dealers and distributors on policies and operating
procedures to ensure functional effectiveness of business.
10.Plan and direct staffing, training, and performance evaluations to
develop and control sales and service programs.
11.Confer with potential customers regarding equipment needs and
advise customers on types of equipment to purchase.
12.Develop or improve business strategies to maximize revenue.

4. Business unit sales manager (Samsung-Creative-Asus-BenQ)
from 2010 till 2013.
Duties and Responsibilities
1. Creates sales projections and sets objectives for assigned
business unit products.
2. Coordinates Product management with Field Sales organization.
3. Develops and executes full strategic sales and marketing plans
and programs for assigned business unit products.
4. Drives sales effort for assigned business unit products.
5. Responsible for increasing and tracking company market share.
6. Organize good contact with sales and business unit manager.
Sales manager Samsung (monitors & ODD) from 2013-2014.
Duties and Responsibilities
1. Increase our sales and market share.
2. Main objective to achieve the quota.
3. Organize good contact with sales and product manager.
4. Contact with our dealers to know their needs.
5. Supply customers with all the information about our products.
6. Make more activities for sales to know our products.
Distribution sales manager from 2014 till now.
Duties and Responsibilities

5. 1. My team consists of 13 sales.
2. Resolve customer complaints regarding sales and service.
3. Monitor customer preferences to determine focus of sales efforts.
4. Direct and coordinate activities involving sales of manufactured
products, services, commodities, real estate or other subjects of
sale.
5. Determine price schedules and discount rates.
6. Review operational records and reports to project sales.
7. Direct, coordinate, and review activities in sales.
8. Confer or consult with department heads to plan advertising
services and to secure information on equipment and customer
specifications.
9. Advise dealers and distributors on policies and operating
procedures to ensure functional effectiveness of business.
10.Plan and direct staffing, training, and performance evaluations to
develop and control sales and service programs.
11.Confer with potential customers regarding equipment needs and
advise customers on types of equipment to purchase.
12.Develop or improve business strategies to maximize revenue.
 Excellent sales and negotiation skills.
 Good business sense.
 The ability to motivate and lead a team.
 Coaching and mentoring skills.
 Initiative and enthusiasm.
 excellent communication and 'people skills'
 Good planning and organisational skills.
 the ability to work calmly under pressure

6. Name: Hussein Abdou Hussein Osman
Address: 132 A First District Obour City local no. 8
Marital status: Married and I have 4 kids.
Nationality: Egyptian.
Date of Birth: 24/7/1972
Military Status: Completed.
Email: hussein.osman66@gmail.com
Mobile: +20 01006689218
:
Faculty of Specific Education.
Department Technology of Education.
Division Computer.

7. 1. Republic of the Philippines by Samsung 2009.
2. Republic of turkey by Samsung 2010.
3. Kingdom of Malaysia by Gigabyte 2010.
4. Maldives Island by Samsung 2011.
5. Republic of France by Samsung 2012.
6. Republic of Italy by Samsung 2013.
7. I visited Dubai several times and attended GITEX.
8. U S A – Las Vegas attend ICST Jan 2015.