2.  Introduction.
 Company Profile.
 Work Description.
 Experiences & What did I learn ?
 Conclusion.
Agenda
Hussain Ali Althani ID: 212525422 2

3.  My name: Hussain Ali ALthani
 Computer Science Department
 I love challenges
 Learn new things in various fields
Introduction
Hussain Ali Althani ID: 212525422 3

4.  The company started at 1979 and headquarters in Riyadh .
 Anther branches in Jeddah and Al-Khobar.
 They have a dedicated Project Management Office that
ensures on-time delivery for more than 300 customers on
different verticals
Company Profile.
Hussain Ali Althani ID: 212525422 4

5. Hussain Ali Althani ID: 212525422
Company Profile:
 AND THER PARTNERS :
 BMC software
 Cisco
 McAfee
 Vmware
 ESRI
 See more at: http://mis.com.sa/english/partners
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6. Hussain Ali Althani ID: 212525422
Company Profile.
 DIVISIONS:
 INFORMATION SECURITY
 NETWORKS DIVISION
 DATA MANAGEMENT DIVISION
 BUSINESS SERVICE MANAGEMENT
 BUSINESS SOLUTIONS
 SYSTEM
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7.  I start working in the company at the beginning of the 3rd
week.
 I was at sales department
Work Description:
Hussain Ali Althani ID: 212525422 7

8. Hussain Ali Althani ID: 212525422
 Overview of ITIL
 Information Technology Infrastructure Library(ITIL), is a set of
practices for IT service management (ITSM) that focuses on aligning
IT services with the needs of business.
Work Description:
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9. Hussain Ali Althani ID: 212525422
 BMC Software:
Work Description:
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10. Hussain Ali Althani ID: 212525422 10
 BMC Software:
 provide over 35 services such as:
 Remedy Service Management Suite
 Remedyforce
 MyIT
 Atrium Discovery and Dependency Mapping
 FootPrints Service Core
 Client Management
 Data Management for IMS™
Work Description:

11. Hussain Ali Althani ID: 212525422 11
Work Description:
 BMC Remedy Service Management:
 Remedy can be delivered from the BMC cloud or your own
data center.

12. Hussain Ali Althani ID: 212525422 12
Work Description:
 Then I Start learning How to Use BMC Remedy:
 How to create new request and assign it

13. Hussain Ali Althani ID: 212525422 13
Work Description:

14. Hussain Ali Althani ID: 212525422 14
Work Description:

15. Hussain Ali Althani ID: 212525422 15
Work Description:
 BMC Remedy Service Management:

16. Hussain Ali Althani ID: 212525422 16
Work Description:
 BMC Remedy Service Management:

17. Hussain Ali Althani ID: 212525422 17
Work Description:
 BMC Remedy Service Management:

18. Hussain Ali Althani ID: 212525422 18
Work Description:
 Participated as Assistant for configure BMC Remedy Service
Management for one of the clients

19. Hussain Ali Althani ID: 212525422 19
Work Description:
 Minimize and design a simple web-based system
 The scope was
“To make the Incident and Change request more faster and keep track of it until it solve. The
end user can create the request or by the help of help desk guy.
The help desk guy can view the end user request and add additional information about it if
it's needed, then assign it to the right technical group to solve it, and he/she can create
his/her own request and assign it.
The technical user will open the request and write the workflow of it or transfer to another
technical group and also he/she can request an item”

20. Hussain Ali Althani ID: 212525422 20
Work Description:
 The sample database schema that I can design

21. Hussain Ali Althani ID: 212525422 21
 Let see a demo of the website.
Work Description:

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 Simple information about the tender process
 How to use Salesforce website
 The basic concept of ITIL
 The basic of BMC Remedy Service Management Suite
 How to create basic form in BMC Remedy
 The important points that I should consider it when I build
ITSM system.
What did I learn ?

23. Hussain Ali Althani ID: 212525422 23
 the most beautiful thing that I have learned in this period:
 Building the databases and their application in a particular area.
 Overview of BMC Software and how it works.
 Meeting and discussing with client.
 Review and test the software before it is delivered to the client
Conclusion

24. Hussain Ali Althani ID: 212525422 24
Q&A
Thanks for Listening