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What’s your problem?
What’s your problem?
Hubert Wawrzyniak
Product Camp 2015, Gdynia
Designing is mostly about solving problems
• Especially in mature products
• The YOLO approach
Designing = problem solving
Especially in mature products
The code get’s old
Development takes more
time than before
Backlog is growing
Frustration is rising
„As a leader you have not
only the right, but the
responsibility to show
direction and set the pace”
User Journey Map
Diary study
Buying a house
the need initial research the actual search mortgage moving inthe property
The Kano model
fulfillment
delight
dissatisfaction
non-fulfillment
basic expectations
delighters
Satisfy basic expectations…
…before providing delighters
Search for innovation
Constantly search for innovation
Your product yesterday…
… today…
…tomorrow
hubert.wawrzyniak@gmail.com

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What’s your problem?

Editor's Notes

  1. The Kano model is a technique for classifying customer needs into different categories, basing on how they impact users satisfaction when being met. It helps to determine appropriate levels of innovation for products and services and is often used in agile methodologies to prioritise requirements. stay aware of different customer requirements categories, focus on meeting basic users expectations before investing in excitement generators (which won’t increase satisfaction until basic expectations are met), stop investing in improving must-be requirements that are already at satisfactory level realize that users expectations change over time, so you constantly need to look for opportunities to bring innovation, avoid the experience rot