Facebook and other social media vehicles are perfect for the new focus some associations have employed using micro-volunteerism. Andy will bring case studies of how Associations have harnessed the discrete “moments” volunteers have, and tips to help you harness your social media tycoons.
Andy will look at the top disruptive technology trends against which association execs need to guard. Additionally, he will give examples of “social mentoring” that you can employ as you develop your own, next generation speaker bureau and expand your chapters/ components as a critical part of your technology driven communications strategy.
Finally, see how all these innovative technologies blend together to form the foundation of your content marketing initiatives and the measurable results you can expect.
Andy Steggles
President & Chief Customer Officer
Higher Logic
2. ABOUT HIGHER LOGIC
• 6 Years Old
• 55+ Staff
• Private (no funding, no debt)
• 100,000+ Communities
• 15m+ Users
• 400+ Associations
• Incredible Integration
• Strong, private company
• Awesome clients
• Voted one of the “Top 50 Places to Work” (Washingtonian Magazine)
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4. YOUR MEMBERS WILL THANK YOU FOR IT!
• Feeling of inclusion
• Anytime ability to collaborate
• Searchable access to resources
and documents
• Committee workspace
• Easy to use – access via website,
email and/or mobile
• Helps them do their jobs better
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58. • X-Large: 100k+
• Large: 50 to 99k
• Medium/Large: 20k to 49k
• Medium: 5k to 19k
• Small/Medium: 1.5k to 4k
• Small: 0 to 1.4k
SIZE CATEGORIES
59. • Example: Total Users who have a photo AND a bio:
• XL (> 100k Members)
• SHRM - 1,492 (0.596% of Users)
ASHA - 1,333 (0.726% of Users)
• M/L (20k to 49k Members)
• SFN - 4,012 (2.182% of Users)
MPI - 2,422 (11.477% of Users)
• S (0 to 1.4k Members)
• NGO Connect - 296 (20.728% of Users)
REAMP - 280 (32.037% of Users)
POINT IN TIME STATS
60. Total Members who have posted a
discussion message in the last year
• XL ASHA - 4,622 (2.57%)
• M ASAE - 2,780 (12.53%)
• S ACA Planners - 150 (64.93%)
61. Engagement = Satisfaction
• Case Study: ASAE
23,000 Members
13,000 Active within Collaborate
80% Retention Rate
3.81 Member Satisfaction Score (FY13)
1.5 FTEs for Community Management
• “Members who are active within Collaborate are
23% more likely to recommend ASAE” (Source: ASAE
Research Department)
62. Engagement Strategies
• Profile Completeness – Shamification
• LinkedIn Strategy – Migrate Engagement
• New Members – Introduce Yourself
– Change your onboarding process to emphasize
community
• Embrace Non-Members
• Don’t Over-Segment
• Open the Conversation (or some of it) – SEO
• Auto-Login & Email Contributions
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63. “Approximately 61% of newcomers
received a reply to their initial post, and
those who got a reply were 12% more
likely to post to the community again.”
- Elisabeth Joyce and Robert E. Kraut (2006)
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67. Other ENGAGEMENT STATS
• MGMA
• # of Members : 22,560
# of Postings:
1382 in last 30 days
16,586 in last year
• ASCRS
• # of Members: 9,865
# of Postings:
633 in last 30 days
8263 in last year
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0.73 Postings P/P in Last Year
0.83 Postings P/P in Last Year
Ratio of Members to Postings
68. • ILTA
• # of Members: 17,491
# of Postings:
1099 in last 30 days
13,563 in last year
• FPA
• # of Members: 23,051
# of Postings:
534 in last 30 days
5268 in last year
68
0.77 Postings P/P in Last Year
0.22 Postings P/P in Last Year
69. • NSA Connect
• # of Members: 10,710
# of Postings:
2200 in last 30 days
17,189 in last year
• ASAE
• # of Members: 20,000
# of Postings:
932 in last 30 days
15,474 in last year
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0.77 Postings P/P in Last Year
1.60 Postings P/P in Last Year
70. • HUG
• # of Members: 2,006
# of Postings:
474 in last 30 days
3,695 in last year
• CRMUG
• # of Members: 7,675
# of Postings:
199 in last 30 days
2,380 in last year (avg)
70
0.31 Postings P/P in Last Year
1.84 Postings P/P in Last Year
71. • HCCA
• # of Users: Approx. 10,000
# of Postings:
627 in last 30 days
5,698 in last year
• Google Indexed Pages: 39,800
• SCCE
• # of Users: Approx 5,000
# of Postings:
627 in last 30 days
5698 in last year
• Google Indexed Pages: 31,300
– SCCE Result: Double Digit Yearly Growth since 2008
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1.13 Postings P/P in Last Year
0.56 Postings P/P in Last Year
Editor's Notes
Member Collaboration, Micro-Volunteerism,Social Mentoring, Inbound Marketing and more…Facebook and other social media vehicles are perfect for the new focus some associations have employed using microvolunteerism. Andy will bring case studies of how Associations have harnessed the discrete “moments” volunteers have, and tips to help you harness your social media tycoons.Andy will look at the top disruptive technology trends against which association execs need to guard.Additionally, he will give examples of “social mentoring” that you can employ as you develop your own, next generation speaker bureau and expand your chapters/ components as a critical part of your technology driven communications strategy.Finally, see how all these innovative technologies blend together to form the foundation of your content marketing initiatives and the measurable results you can expect.Andy StegglesPresident & Chief Customer OfficerHigher Logic
Why Higher Logic? We care and we want our clients to be successful. The Higher Logic client community has 24/7/365, anytime – anywhere, access to Higher Logic’s Users Group (HUG), SNAP Training, Live Chat and hundreds of resources uploaded by clients for clients. Annually we host our Users Group Meeting, affectionately dubbed The HUG Super Forum.
Examples of community…
It’s a valuable resource that helps members/clients do their job!
Examples of community…
Member Websites vs. Brochure Websites
Another tactic is to use API’s or web services to pull community content into your main site. The more integrated they are, the better.
On topic-based resource pages, AANAC pulled in content from a corresponding community (advocacy web page had posts from advocacy community). As members were looking for a vetted resource (article, etc.), they’d see related discussion and were pulled in by it.
Member CollaborationSocial MentoringMicro-VolunteerismThe Power of Crowds
These small items DRIVE ENGAGEMENT. Do not hide them! The addition of the progress bar made a huge difference in people completing their profiles. There are a lot of type A people in the association space – they hate having an incomplete bar.
Volunteerism vs. Engagement Engagement = Emotional Commitment Volunteer = Rendering of a ServiceEvolution of the Traditional Governance ModelNew Opportunities for Engaging Members
Turnover in online communities is generally very high. Many people who post an initital message to an online community never end up contributing again. Elisabeth Joyce and Robert E. Kraut are researchers from Edinboro University of Pennsylvania and Carnegie Mellon University. They took a look at initial posts made by over 2,700 newcomers to six public newsgroups. They coded the messages and the responses to see if there were any factors at play in future participation.
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There are also other great applications for event communities. AANAC created an event community for a webinar. They held the webinar, then immediately after, they hosted an online “chat” using the event community discussion group. It was hosted by the presenter plus two additional subject matter experts. It was a great success and they have since added this format into their webinar rotation. The most impressive statistic, to me, is that 33% of posters said it was their first time posting to the community. That’s a great way to get new people involved!