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LEM3020
Integrated consultancy
practice
Week 3

Jonathan Hazell
The rules of engagement . . .
• Listen, don’t write anything down
• Argue the toss, constructively!
• These slides and maybe some notes are freely available on-line
• But, if you’re a compulsive scribbler, I’ve flagged the key messages

© Jonathan Hazell

Week 3

Page 2
Tell me and I'll forget;
show me and I may remember;
involve me and I'll understand.

© Jonathan Hazell

Week 3

3
This week’s topics
• Deliverables or outputs

© Jonathan Hazell

Week 3

4
Next week

© Jonathan Hazell

Week 3

5
What’s the brief?

© Jonathan Hazell

Week 3

Page 6
Manage expectations

http://i.dailymail.co.uk/i/pix/2013/03/12/article-2291866-18918E88000005DC-304_964x524.jpg
Week 3

© Jonathan Hazell

Page 7
Don’t forget . . .

http://www.cambridge2000.com/gallery/images/P4235041e.jpg
© Jonathan Hazell

Week 3

Page 8
“You can’t always get what you want,

http://www.gigslutz.co.uk/wp-content/uploads/2013/07/Rolling-Stones-Hyde-Park-2.jpg
Week 3

© Jonathan Hazell

Writer: JAGGER, MICK / RICHARDS, KEITH Lyrics © ABKCO Music Inc.
Page 9
“You can’t always get what you want,

but if you try sometimes you just
might find you get what you need”

Writer: JAGGER, MICK / RICHARDS, KEITH Lyrics © ABKCO Music Inc.
© Jonathan Hazell

Week 3

Page 10
Pull all the pieces together . . .

http://daveharman.com/wp-content/uploads/2011/11/jigsaw-puzzle-2.jpg
© Jonathan Hazell

Week 3

Page 11
Define, design, deliver

http://www.vanleasingquotes.com/van-images/Vauxhall/Astra/Large/Vauxhall-Astravan-Sportive-SE-Silver-Large.jpg
© Jonathan Hazell
Week 3

Page 12
Take your time

© Jonathan Hazell

http://i.dailymail.co.uk/i/pix/2009/01/23/article-0-01A37A990000044D-865_468x348.jpg
Week 3
Page 13
Avoid obvious traps

http://4.bp.blogspot.com/_E24p_p-0JCE/S79NziUM4cI/AAAAAAAAABc/BjAENAVf1tc/s1600/LEEDM.E.1961.137.1.+OPEN.JPG
© Jonathan Hazell
Week 3

Page 14
Beware Greeks bearing gifts

http://uploads7.wikipaintings.org/images/giovanni-domenico-tiepolo/the-procession-of-the-trojan-horse-in-troy-1773.jpg
© Jonathan Hazell
Week 3

Page 15
If it looks too good to be true . . .

https://scontent-a-lhr.xx.fbcdn.net/hphotos-frc3/1385334_327393627400372_711023685_n.jpg
© Jonathan Hazell
Week 3

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. . . it probably is

https://scontent-a-lhr.xx.fbcdn.net/hphotos-frc3/1385334_327393627400372_711023685_n.jpg
© Jonathan Hazell
Week 3

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Use your antennae . . .

http://wallpaperscraft.com/image/insect_antennae_leaf_head_43013_1600x1200.jpg?orig=1
© Jonathan Hazell
Week 3

Page 18
. . . avoid trouble

http://wallpaperscraft.com/image/insect_antennae_leaf_head_43013_1600x1200.jpg?orig=1
© Jonathan Hazell
Week 3

Page 19
Write things down
“A verbal contract isn’t worth the
paper it’s written on”

http://teigerfamily.files.wordpress.com/2012/08/goldwyn-samuel-02-g.jpg
© Jonathan Hazell

Week 3

Page 20
“As every lawyer knows, setting
out clear Terms for any contract,
at the outset, is essential if
subsequent problems are to be
avoided.”

© Jonathan Hazell

Week 3

https://www.jspubs.com/
Page 21
“You do not have to say anything.
But it may harm your defence if you
do not mention when questioned
something which you later rely on in
court.
Anything you do say may be given
in evidence.”
http://www.oronozlawyers.com/wp-content/uploads/handcuffs.jpg
© Jonathan Hazell

Week 3

Page 22
Be risk averse

https://pbs.twimg.com/media/BQvVFfiCAAIEk0W.jpg
© Jonathan Hazell

Week 3

Page 23
Balance the risks

https://pbs.twimg.com/media/BUt_iUsCQAAG4aN.jpg
© Jonathan Hazell

Week 3

Page 24
It’s your choice

http://www.businessesgrow.com/wp-content/uploads/2013/08/no-thank-you.jpg
© Jonathan Hazell
Week 3

Page 25
What’s left for you to do?

© Jonathan Hazell

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• Exactly what remains for you to do
depends upon where you fit in the
supply chain, which role are you trying
to fulfil?

http://www.bombayharbor.com/productImage/114292661359938262356_low/Jvs_Werner_Aluminium_Ladders.jpg
© Jonathan Hazell
Week 3

Page 27
• Exactly what remains for you to do
depends upon where you fit in the
supply chain, which role are you trying
to fulfil?
• custodian

http://www.bombayharbor.com/productImage/114292661359938262356_low/Jvs_Werner_Aluminium_Ladders.jpg
© Jonathan Hazell
Week 3

Page 28
• Exactly what remains for you to do
depends upon where you fit in the
supply chain, which role are you trying
to fulfil?
• custodian, or
• client

http://www.bombayharbor.com/productImage/114292661359938262356_low/Jvs_Werner_Aluminium_Ladders.jpg
© Jonathan Hazell
Week 3

Page 29
• Exactly what remains for you to do
depends upon where you fit in the
supply chain, which role are you trying
to fulfil?
• custodian, or
• client, or
• contractor

http://www.bombayharbor.com/productImage/114292661359938262356_low/Jvs_Werner_Aluminium_Ladders.jpg
© Jonathan Hazell
Week 3

Page 30
• Exactly what remains for you to do
depends upon where you fit in the
supply chain, which role are you trying
to fulfil?
•
•
•
•

custodian, or
client, or
contractor, or
consultant

http://www.bombayharbor.com/productImage/114292661359938262356_low/Jvs_Werner_Aluminium_Ladders.jpg
© Jonathan Hazell
Week 3

Page 31
Define
• From my experience . . .

© Jonathan Hazell

Week 3

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• From my experience . . . for every
instruction

© Jonathan Hazell

Week 3

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• From my experience . . . for every
instruction
• what will you do?

© Jonathan Hazell

Week 3

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• From my experience . . . for every
instruction
• what will you do?
• what will you accept responsibility for?

© Jonathan Hazell

Week 3

Page 35
• From my experience . . . for every
instruction
• what will you do?
• what will you accept responsibility for?
• what will you charge?

© Jonathan Hazell

Week 3

Page 36
“. . . I will . . .”

http://images4.wikia.nocookie.net/__cb20110807000428/muppet/images/0/07/Marriage.jpg
© Jonathan Hazell
Week 3

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1.

Under this proposal as the consultant I will:
1. undertake a tree survey and provide a report against the requirements of
Design Stages A – D as referred to in Figure 1: The design and construction
process and tree care of BS 5837:2012 Trees in relation to design,
demolition and construction – Recommendations (referred to hereafter as
BS 5837) at the site shown on [raw data] as supplied by [name] by
[email/post] on [date received].

© Jonathan Hazell

Week 3

Page 38
Define
• From my experience . . . for every
instruction
•
•
•
•

© Jonathan Hazell

what will you do?
what will you accept responsibility for?
what will you charge?
what will you not do?

Week 3

Page 39
• From my experience . . . for every
instruction
•
•
•
•
•

© Jonathan Hazell

what will you do?
what will you accept responsibility for?
what will you charge?
what will you not do?
what will you not accept responsibility or
liability for?

Week 3

Page 40
“. . . I will not . . .”

http://eofdreams.com/data_images/dreams/tarantula/tarantula-10.jpg
© Jonathan Hazell

Week 3

Page 41
2.

Under this proposal as the consultant I will not:
1. meet or contact the local planning authority’s officers to discuss the project
that is the subject of the consultancy service; if required those actions will
be considered to be a variation

© Jonathan Hazell

Week 3

Page 42
2.

Under this proposal as the consultant I will not:
1. meet or contact the local planning authority’s officers to discuss the project
that is the subject of the consultancy service; if required those actions will
be considered to be a variation
2. accept any liability that may arise from third-party post-processing of the
data that I have captured or recorded unless I have been given adequate
opportunity to confirm the veracity of those outputs before they are
forwarded to another party.

© Jonathan Hazell

Week 3

Page 43
Define
• From my experience . . .

© Jonathan Hazell

Week 3

Page 44
• From my experience . . . almost without
exception

© Jonathan Hazell

Week 3

Page 45
• From my experience . . . almost without
exception
• the client or customer may need firm
guidance

© Jonathan Hazell

Week 3

Page 46
• From my experience . . . almost without
exception
• the client or customer may need firm
guidance
• the process flow chart will be tortured

© Jonathan Hazell

Week 3

Page 47
• From my experience . . . almost without
exception
• the client or customer may need firm
guidance
• the process flow chart will be tortured
• you will learn something to use later

© Jonathan Hazell

Week 3

Page 48
Always edit

© Jonathan Hazell

Week 3

Page 49
When to do it?

© Jonathan Hazell

Week 3

Page 50
Before it’s too late!

http://www.london.anglican.org/img/life/funerals.jpg
© Jonathan Hazell

Week 3

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Design
• From my experience . . .

http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif
© Jonathan Hazell
Week 3

Page 52
• From my experience . . . start by looking
the wrong way down the telescope

http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif
© Jonathan Hazell
Week 3

Page 53
http://pukmedia.com/Wenekan_EN/169122162013_moon.jpg

Week 3
• From my experience . . .

http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif
© Jonathan Hazell
Week 3

Page 55
• From my experience . . . agree the
deliverables before you start

http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif
© Jonathan Hazell
Week 3

Page 56
James England – james@England.ac
© Jonathan Hazell

Week 3

Page 57
James England – james@England.ac
© Jonathan Hazell

Week 3

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• From my experience . . .

http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif
© Jonathan Hazell
Week 3

Page 59
• From my experience . . . only collect the
information you need

http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif
© Jonathan Hazell
Week 3

Page 60
http://farm3.staticflickr.com/2540/3771732645_cd3a065f8e_o.jpg

Week 3
Always edit

© Jonathan Hazell

Week 3

Page 62
Design
• Your client has defined what they want

© Jonathan Hazell

Week 3

Page 63
http://cdn.astonmartin.com/sitefinity/racing-team-carousel/the-new-aston-martin-vanquish.jpg?sfvrsn=2
© Jonathan Hazell
Week 3

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• Your client has defined what they want
• You have an idea of what it is you can
deliver

© Jonathan Hazell

Week 3

Page 65
http://www.gcrsociety.co.uk/horse%20and%20cart.jpg
© Jonathan Hazell

Week 3

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• Your client has defined what they want
• You have an idea of what it is you can
deliver
• Between you, you have agreed the
deliverables or outputs

© Jonathan Hazell

Week 3

Page 67
http://upload.wikimedia.org/wikipedia/commons/5/53/1934_Austin_7_two_seater.jpg
© Jonathan Hazell
Week 3

Page 68
© Jonathan Hazell

Week 3

Page 69
• Decide how few outputs will deliver the
brief
• Decide which supporting documents will
you need
• What pieces of information is it likely that
your opinion be based on?
• How will you illustrate what you’re saying?
• Go and get on with it

© Jonathan Hazell

Week 3

Page 70
Don’t forget
You do not have to say anything.
But it may harm your defence if you do not
mention when questioned something which
you later rely on in court.
Anything you do say may be given in
evidence.

http://www.oronozlawyers.com/wp-content/uploads/handcuffs.jpg
© Jonathan Hazell

Week 3

Page 71
What are the routine outputs?
• tree surveys

• what else?

• foreseeability
• inventory

• trees on development sites
• Arboricultural impact assessment
• Tree protection plan
• Arboricultural method statement

© Jonathan Hazell

Week 3

Page 72
What is a typical client?
• All sorts of clients
•
•
•
•
•
•
•

domestic
commercial
publicly funded
knowledgeable
know all's
interested amateurs
un-knowing professionals

© Jonathan Hazell

Week 3

Page 73
What format will be required?
• narrative report?
• photographs?
• Expert witness statement?
• spreadsheet?
• SHP file?

© Jonathan Hazell

Week 3

Page 74
Client ready data

http://i.telegraph.co.uk/multimedia/archive/01365/alan_sugar_1365027c.jpg
© Jonathan Hazell
Week 3

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Client ready data

© Jonathan Hazell

Week 3

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Client ready data

© Jonathan Hazell

Week 3

Page 77
Client ready data

© Jonathan Hazell

Week 3

Page 78
Your client may know what they want

http://images3.wikia.nocookie.net/__cb20120506011827/disney/images/d/d5/TheMuppetsGroupshot2011.jpg
© Jonathan Hazell
Week 3

Page 79
You will have to decide how to deliver
• tree surveys
• foreseeability
• inventory

• trees on development sites
• Arboricultural impact assessment
• Tree protection plan
• Arboricultural method statement

© Jonathan Hazell

Week 3

Page 80
. . . but, can you persuade

© Jonathan Hazell

Week 3

Page 81
. . . but, can you persuade
• your client?

http://images3.wikia.nocookie.net/__cb20120506011827/disney/images/d/d5/TheMuppetsGroupshot2011.jpg
© Jonathan Hazell
Week 3

Page 82
. . . but, can you persuade
• the architect, or developer, or
quantity surveyor?

© Jonathan Hazell

Week 3

Page 83
. . . but, can you persuade
• the planners?

http://www.eims.com.au/Images/PLANNING%20OFFICER.gif
© Jonathan Hazell

Week 3

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. . . but, can you persuade
• the ecologists?

http://wakpaper.com/large/Batman_wallpapers_207.jpg
© Jonathan Hazell

Week 3

Page 85
. . . but, can you persuade
• the bird people?

http://rutlandbutterflies.files.wordpress.com/2013/04/lg-osprey-crop.jpg
© Jonathan Hazell

Week 3

Page 86
. . . but, can you persuade
• the clerk of works?

http://technotab.com/wp-content/uploads/2012/04/design-tools.jpg
© Jonathan Hazell

Week 3

Page 87
. . . but, can you persuade
• the digger driver?

http://technotab.com/wp-content/uploads/2012/04/design-tools.jpg
© Jonathan Hazell

Week 3

Page 88
. . . but, can you persuade
• the ground worker?

http://th00.deviantart.net/fs71/PRE/i/2011/030/1/9/bottle__russian_vodka_by_special_k_001-d38eg90.jpg
© Jonathan Hazell
Week 3

Page 89
. . . but, can you persuade
• the owner/site manager?

© Jonathan Hazell

Week 3

Page 90
Have you delivered?

http://www.musicroom.com/blog/wp-content/uploads/jimi-hendrix2.jpg
© Jonathan Hazell

Week 3

Page 91
What was the brief?
• What are your client’s expectations?

http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg
© Jonathan Hazell
Week 3

Page 92
What was the brief?
• Have you answered the question that
you framed on behalf of your client?

http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg
© Jonathan Hazell
Week 3

Page 93
What was the brief?
• Have you got all the data, quantitative
and qualitative, that you need?

http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg
© Jonathan Hazell
Week 3

Page 94
What was the brief?
• Have you done all the research that
you need to substantiate your
position?

http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg
© Jonathan Hazell
Week 3

Page 95
What was the brief?
• Do you have, or can you access, all the
references that you need to
substantiate your position?

http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg
© Jonathan Hazell
Week 3

Page 96
What was the brief?
• Are you comfortable with your
output, will you be happy to invoice?

http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg
© Jonathan Hazell
Week 3

Page 97
Have you delivered?
• Should it ever come to a dispute
can you convince all parties,
including yourself, that you have
delivered against your brief?

© Jonathan Hazell

Week 3

Page 98
The logic test
. . .it may harm your defence if
you do not mention when
questioned something which
you later rely on . . .

http://c252289.r89.cf3.rackcdn.com/267375.jpg
© Jonathan Hazell

Week 3

Page 99
. . .it may harm your defence if
you do not mention when
questioned something which
you later rely on . . .
• Can a continuous thread be
seen throughout your work?

http://c252289.r89.cf3.rackcdn.com/267375.jpg
© Jonathan Hazell

Week 3

Page 100
. . .it may harm your defence if
you do not mention when
questioned something which
you later rely on . . .
• Can a continuous thread be
seen throughout your work?
• Do your conclusions flow?

http://c252289.r89.cf3.rackcdn.com/267375.jpg
© Jonathan Hazell

Week 3

Page 101
. . .it may harm your defence if
you do not mention when
questioned something which
you later rely on . . .
• Can a continuous thread be
seen throughout your work?
• Do your conclusions flow?
• Do your recommendations
make sense?
http://c252289.r89.cf3.rackcdn.com/267375.jpg
© Jonathan Hazell

Week 3

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© Jonathan Hazell

Week 3

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© Jonathan Hazell

Week 3

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© Jonathan Hazell

Week 3

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© Jonathan Hazell

Week 3

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© Jonathan Hazell

Week 3

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https://fbcdn-sphotos-a-a.akamaihd.net/hphotos-ak-frc3/p480x480/1069326_10152564065365260_999310075_n.jpg
© Jonathan Hazell
Week 3

Page 108
http://upload.wikimedia.org/wikipedia/commons/6/6d/Navy_binoculars.jpg
© Jonathan Hazell

Week 3

Page 109
“. . . when there is in prospect
a good that is certain and an
evil that is uncertain, it is
wrong not to do the good for
fear of the evil.”

Somerset Maugham, W. (1946) Then and now. London: Vintage 09 928686 6, p. 100
http://upload.wikimedia.org/wikipedia/commons/3/3e/Niccolo_Machiavelli_uffizi.jpg
© Jonathan Hazell
Week 3

Page 110
http://i223.photobucket.com/albums/dd188/bulkers/T2-Part%202/WagonMound.jpg
© Jonathan Hazell
Week 3

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Remember your audience
1. Never use a metaphor, simile, or other
figure of speech which you are used to
seeing in print.

http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg
© Jonathan Hazell

Week 3

http://www.orwell.ru/library/essays/politics/english/e_polit
Page 112
2. Never use a long word where a short
one will do.

http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg
© Jonathan Hazell

Week 3

http://www.orwell.ru/library/essays/politics/english/e_polit
Page 113
3. If it is possible to cut a word out,
always cut it out.

http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg
© Jonathan Hazell

Week 3

http://www.orwell.ru/library/essays/politics/english/e_polit
Page 114
4. Never use the passive where you can
use the active.

http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg
© Jonathan Hazell

Week 3

http://www.orwell.ru/library/essays/politics/english/e_polit
Page 115
5. Never use a foreign phrase, a scientific
word, or a jargon word if you can think
of an everyday English equivalent.

http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg
© Jonathan Hazell

Week 3

http://www.orwell.ru/library/essays/politics/english/e_polit
Page 116
6. Break any of these rules sooner than
say anything outright barbarous.

http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg
© Jonathan Hazell

Week 3

http://www.orwell.ru/library/essays/politics/english/e_polit
Page 117

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Week 3

  • 2. The rules of engagement . . . • Listen, don’t write anything down • Argue the toss, constructively! • These slides and maybe some notes are freely available on-line • But, if you’re a compulsive scribbler, I’ve flagged the key messages © Jonathan Hazell Week 3 Page 2
  • 3. Tell me and I'll forget; show me and I may remember; involve me and I'll understand. © Jonathan Hazell Week 3 3
  • 4. This week’s topics • Deliverables or outputs © Jonathan Hazell Week 3 4
  • 5. Next week © Jonathan Hazell Week 3 5
  • 6. What’s the brief? © Jonathan Hazell Week 3 Page 6
  • 8. Don’t forget . . . http://www.cambridge2000.com/gallery/images/P4235041e.jpg © Jonathan Hazell Week 3 Page 8
  • 9. “You can’t always get what you want, http://www.gigslutz.co.uk/wp-content/uploads/2013/07/Rolling-Stones-Hyde-Park-2.jpg Week 3 © Jonathan Hazell Writer: JAGGER, MICK / RICHARDS, KEITH Lyrics © ABKCO Music Inc. Page 9
  • 10. “You can’t always get what you want, but if you try sometimes you just might find you get what you need” Writer: JAGGER, MICK / RICHARDS, KEITH Lyrics © ABKCO Music Inc. © Jonathan Hazell Week 3 Page 10
  • 11. Pull all the pieces together . . . http://daveharman.com/wp-content/uploads/2011/11/jigsaw-puzzle-2.jpg © Jonathan Hazell Week 3 Page 11
  • 13. Take your time © Jonathan Hazell http://i.dailymail.co.uk/i/pix/2009/01/23/article-0-01A37A990000044D-865_468x348.jpg Week 3 Page 13
  • 15. Beware Greeks bearing gifts http://uploads7.wikipaintings.org/images/giovanni-domenico-tiepolo/the-procession-of-the-trojan-horse-in-troy-1773.jpg © Jonathan Hazell Week 3 Page 15
  • 16. If it looks too good to be true . . . https://scontent-a-lhr.xx.fbcdn.net/hphotos-frc3/1385334_327393627400372_711023685_n.jpg © Jonathan Hazell Week 3 Page 16
  • 17. . . . it probably is https://scontent-a-lhr.xx.fbcdn.net/hphotos-frc3/1385334_327393627400372_711023685_n.jpg © Jonathan Hazell Week 3 Page 17
  • 18. Use your antennae . . . http://wallpaperscraft.com/image/insect_antennae_leaf_head_43013_1600x1200.jpg?orig=1 © Jonathan Hazell Week 3 Page 18
  • 19. . . . avoid trouble http://wallpaperscraft.com/image/insect_antennae_leaf_head_43013_1600x1200.jpg?orig=1 © Jonathan Hazell Week 3 Page 19
  • 20. Write things down “A verbal contract isn’t worth the paper it’s written on” http://teigerfamily.files.wordpress.com/2012/08/goldwyn-samuel-02-g.jpg © Jonathan Hazell Week 3 Page 20
  • 21. “As every lawyer knows, setting out clear Terms for any contract, at the outset, is essential if subsequent problems are to be avoided.” © Jonathan Hazell Week 3 https://www.jspubs.com/ Page 21
  • 22. “You do not have to say anything. But it may harm your defence if you do not mention when questioned something which you later rely on in court. Anything you do say may be given in evidence.” http://www.oronozlawyers.com/wp-content/uploads/handcuffs.jpg © Jonathan Hazell Week 3 Page 22
  • 26. What’s left for you to do? © Jonathan Hazell Week 3 Page 26
  • 27. • Exactly what remains for you to do depends upon where you fit in the supply chain, which role are you trying to fulfil? http://www.bombayharbor.com/productImage/114292661359938262356_low/Jvs_Werner_Aluminium_Ladders.jpg © Jonathan Hazell Week 3 Page 27
  • 28. • Exactly what remains for you to do depends upon where you fit in the supply chain, which role are you trying to fulfil? • custodian http://www.bombayharbor.com/productImage/114292661359938262356_low/Jvs_Werner_Aluminium_Ladders.jpg © Jonathan Hazell Week 3 Page 28
  • 29. • Exactly what remains for you to do depends upon where you fit in the supply chain, which role are you trying to fulfil? • custodian, or • client http://www.bombayharbor.com/productImage/114292661359938262356_low/Jvs_Werner_Aluminium_Ladders.jpg © Jonathan Hazell Week 3 Page 29
  • 30. • Exactly what remains for you to do depends upon where you fit in the supply chain, which role are you trying to fulfil? • custodian, or • client, or • contractor http://www.bombayharbor.com/productImage/114292661359938262356_low/Jvs_Werner_Aluminium_Ladders.jpg © Jonathan Hazell Week 3 Page 30
  • 31. • Exactly what remains for you to do depends upon where you fit in the supply chain, which role are you trying to fulfil? • • • • custodian, or client, or contractor, or consultant http://www.bombayharbor.com/productImage/114292661359938262356_low/Jvs_Werner_Aluminium_Ladders.jpg © Jonathan Hazell Week 3 Page 31
  • 32. Define • From my experience . . . © Jonathan Hazell Week 3 Page 32
  • 33. • From my experience . . . for every instruction © Jonathan Hazell Week 3 Page 33
  • 34. • From my experience . . . for every instruction • what will you do? © Jonathan Hazell Week 3 Page 34
  • 35. • From my experience . . . for every instruction • what will you do? • what will you accept responsibility for? © Jonathan Hazell Week 3 Page 35
  • 36. • From my experience . . . for every instruction • what will you do? • what will you accept responsibility for? • what will you charge? © Jonathan Hazell Week 3 Page 36
  • 37. “. . . I will . . .” http://images4.wikia.nocookie.net/__cb20110807000428/muppet/images/0/07/Marriage.jpg © Jonathan Hazell Week 3 Page 37
  • 38. 1. Under this proposal as the consultant I will: 1. undertake a tree survey and provide a report against the requirements of Design Stages A – D as referred to in Figure 1: The design and construction process and tree care of BS 5837:2012 Trees in relation to design, demolition and construction – Recommendations (referred to hereafter as BS 5837) at the site shown on [raw data] as supplied by [name] by [email/post] on [date received]. © Jonathan Hazell Week 3 Page 38
  • 39. Define • From my experience . . . for every instruction • • • • © Jonathan Hazell what will you do? what will you accept responsibility for? what will you charge? what will you not do? Week 3 Page 39
  • 40. • From my experience . . . for every instruction • • • • • © Jonathan Hazell what will you do? what will you accept responsibility for? what will you charge? what will you not do? what will you not accept responsibility or liability for? Week 3 Page 40
  • 41. “. . . I will not . . .” http://eofdreams.com/data_images/dreams/tarantula/tarantula-10.jpg © Jonathan Hazell Week 3 Page 41
  • 42. 2. Under this proposal as the consultant I will not: 1. meet or contact the local planning authority’s officers to discuss the project that is the subject of the consultancy service; if required those actions will be considered to be a variation © Jonathan Hazell Week 3 Page 42
  • 43. 2. Under this proposal as the consultant I will not: 1. meet or contact the local planning authority’s officers to discuss the project that is the subject of the consultancy service; if required those actions will be considered to be a variation 2. accept any liability that may arise from third-party post-processing of the data that I have captured or recorded unless I have been given adequate opportunity to confirm the veracity of those outputs before they are forwarded to another party. © Jonathan Hazell Week 3 Page 43
  • 44. Define • From my experience . . . © Jonathan Hazell Week 3 Page 44
  • 45. • From my experience . . . almost without exception © Jonathan Hazell Week 3 Page 45
  • 46. • From my experience . . . almost without exception • the client or customer may need firm guidance © Jonathan Hazell Week 3 Page 46
  • 47. • From my experience . . . almost without exception • the client or customer may need firm guidance • the process flow chart will be tortured © Jonathan Hazell Week 3 Page 47
  • 48. • From my experience . . . almost without exception • the client or customer may need firm guidance • the process flow chart will be tortured • you will learn something to use later © Jonathan Hazell Week 3 Page 48
  • 49. Always edit © Jonathan Hazell Week 3 Page 49
  • 50. When to do it? © Jonathan Hazell Week 3 Page 50
  • 51. Before it’s too late! http://www.london.anglican.org/img/life/funerals.jpg © Jonathan Hazell Week 3 Page 51
  • 52. Design • From my experience . . . http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif © Jonathan Hazell Week 3 Page 52
  • 53. • From my experience . . . start by looking the wrong way down the telescope http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif © Jonathan Hazell Week 3 Page 53
  • 55. • From my experience . . . http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif © Jonathan Hazell Week 3 Page 55
  • 56. • From my experience . . . agree the deliverables before you start http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif © Jonathan Hazell Week 3 Page 56
  • 57. James England – james@England.ac © Jonathan Hazell Week 3 Page 57
  • 58. James England – james@England.ac © Jonathan Hazell Week 3 Page 58
  • 59. • From my experience . . . http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif © Jonathan Hazell Week 3 Page 59
  • 60. • From my experience . . . only collect the information you need http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif © Jonathan Hazell Week 3 Page 60
  • 62. Always edit © Jonathan Hazell Week 3 Page 62
  • 63. Design • Your client has defined what they want © Jonathan Hazell Week 3 Page 63
  • 65. • Your client has defined what they want • You have an idea of what it is you can deliver © Jonathan Hazell Week 3 Page 65
  • 67. • Your client has defined what they want • You have an idea of what it is you can deliver • Between you, you have agreed the deliverables or outputs © Jonathan Hazell Week 3 Page 67
  • 70. • Decide how few outputs will deliver the brief • Decide which supporting documents will you need • What pieces of information is it likely that your opinion be based on? • How will you illustrate what you’re saying? • Go and get on with it © Jonathan Hazell Week 3 Page 70
  • 71. Don’t forget You do not have to say anything. But it may harm your defence if you do not mention when questioned something which you later rely on in court. Anything you do say may be given in evidence. http://www.oronozlawyers.com/wp-content/uploads/handcuffs.jpg © Jonathan Hazell Week 3 Page 71
  • 72. What are the routine outputs? • tree surveys • what else? • foreseeability • inventory • trees on development sites • Arboricultural impact assessment • Tree protection plan • Arboricultural method statement © Jonathan Hazell Week 3 Page 72
  • 73. What is a typical client? • All sorts of clients • • • • • • • domestic commercial publicly funded knowledgeable know all's interested amateurs un-knowing professionals © Jonathan Hazell Week 3 Page 73
  • 74. What format will be required? • narrative report? • photographs? • Expert witness statement? • spreadsheet? • SHP file? © Jonathan Hazell Week 3 Page 74
  • 76. Client ready data © Jonathan Hazell Week 3 Page 76
  • 77. Client ready data © Jonathan Hazell Week 3 Page 77
  • 78. Client ready data © Jonathan Hazell Week 3 Page 78
  • 79. Your client may know what they want http://images3.wikia.nocookie.net/__cb20120506011827/disney/images/d/d5/TheMuppetsGroupshot2011.jpg © Jonathan Hazell Week 3 Page 79
  • 80. You will have to decide how to deliver • tree surveys • foreseeability • inventory • trees on development sites • Arboricultural impact assessment • Tree protection plan • Arboricultural method statement © Jonathan Hazell Week 3 Page 80
  • 81. . . . but, can you persuade © Jonathan Hazell Week 3 Page 81
  • 82. . . . but, can you persuade • your client? http://images3.wikia.nocookie.net/__cb20120506011827/disney/images/d/d5/TheMuppetsGroupshot2011.jpg © Jonathan Hazell Week 3 Page 82
  • 83. . . . but, can you persuade • the architect, or developer, or quantity surveyor? © Jonathan Hazell Week 3 Page 83
  • 84. . . . but, can you persuade • the planners? http://www.eims.com.au/Images/PLANNING%20OFFICER.gif © Jonathan Hazell Week 3 Page 84
  • 85. . . . but, can you persuade • the ecologists? http://wakpaper.com/large/Batman_wallpapers_207.jpg © Jonathan Hazell Week 3 Page 85
  • 86. . . . but, can you persuade • the bird people? http://rutlandbutterflies.files.wordpress.com/2013/04/lg-osprey-crop.jpg © Jonathan Hazell Week 3 Page 86
  • 87. . . . but, can you persuade • the clerk of works? http://technotab.com/wp-content/uploads/2012/04/design-tools.jpg © Jonathan Hazell Week 3 Page 87
  • 88. . . . but, can you persuade • the digger driver? http://technotab.com/wp-content/uploads/2012/04/design-tools.jpg © Jonathan Hazell Week 3 Page 88
  • 89. . . . but, can you persuade • the ground worker? http://th00.deviantart.net/fs71/PRE/i/2011/030/1/9/bottle__russian_vodka_by_special_k_001-d38eg90.jpg © Jonathan Hazell Week 3 Page 89
  • 90. . . . but, can you persuade • the owner/site manager? © Jonathan Hazell Week 3 Page 90
  • 92. What was the brief? • What are your client’s expectations? http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg © Jonathan Hazell Week 3 Page 92
  • 93. What was the brief? • Have you answered the question that you framed on behalf of your client? http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg © Jonathan Hazell Week 3 Page 93
  • 94. What was the brief? • Have you got all the data, quantitative and qualitative, that you need? http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg © Jonathan Hazell Week 3 Page 94
  • 95. What was the brief? • Have you done all the research that you need to substantiate your position? http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg © Jonathan Hazell Week 3 Page 95
  • 96. What was the brief? • Do you have, or can you access, all the references that you need to substantiate your position? http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg © Jonathan Hazell Week 3 Page 96
  • 97. What was the brief? • Are you comfortable with your output, will you be happy to invoice? http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg © Jonathan Hazell Week 3 Page 97
  • 98. Have you delivered? • Should it ever come to a dispute can you convince all parties, including yourself, that you have delivered against your brief? © Jonathan Hazell Week 3 Page 98
  • 99. The logic test . . .it may harm your defence if you do not mention when questioned something which you later rely on . . . http://c252289.r89.cf3.rackcdn.com/267375.jpg © Jonathan Hazell Week 3 Page 99
  • 100. . . .it may harm your defence if you do not mention when questioned something which you later rely on . . . • Can a continuous thread be seen throughout your work? http://c252289.r89.cf3.rackcdn.com/267375.jpg © Jonathan Hazell Week 3 Page 100
  • 101. . . .it may harm your defence if you do not mention when questioned something which you later rely on . . . • Can a continuous thread be seen throughout your work? • Do your conclusions flow? http://c252289.r89.cf3.rackcdn.com/267375.jpg © Jonathan Hazell Week 3 Page 101
  • 102. . . .it may harm your defence if you do not mention when questioned something which you later rely on . . . • Can a continuous thread be seen throughout your work? • Do your conclusions flow? • Do your recommendations make sense? http://c252289.r89.cf3.rackcdn.com/267375.jpg © Jonathan Hazell Week 3 Page 102
  • 103. © Jonathan Hazell Week 3 Page 103
  • 104. © Jonathan Hazell Week 3 Page 104
  • 105. © Jonathan Hazell Week 3 Page 105
  • 106. © Jonathan Hazell Week 3 Page 106
  • 107. © Jonathan Hazell Week 3 Page 107
  • 110. “. . . when there is in prospect a good that is certain and an evil that is uncertain, it is wrong not to do the good for fear of the evil.” Somerset Maugham, W. (1946) Then and now. London: Vintage 09 928686 6, p. 100 http://upload.wikimedia.org/wikipedia/commons/3/3e/Niccolo_Machiavelli_uffizi.jpg © Jonathan Hazell Week 3 Page 110
  • 112. Remember your audience 1. Never use a metaphor, simile, or other figure of speech which you are used to seeing in print. http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg © Jonathan Hazell Week 3 http://www.orwell.ru/library/essays/politics/english/e_polit Page 112
  • 113. 2. Never use a long word where a short one will do. http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg © Jonathan Hazell Week 3 http://www.orwell.ru/library/essays/politics/english/e_polit Page 113
  • 114. 3. If it is possible to cut a word out, always cut it out. http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg © Jonathan Hazell Week 3 http://www.orwell.ru/library/essays/politics/english/e_polit Page 114
  • 115. 4. Never use the passive where you can use the active. http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg © Jonathan Hazell Week 3 http://www.orwell.ru/library/essays/politics/english/e_polit Page 115
  • 116. 5. Never use a foreign phrase, a scientific word, or a jargon word if you can think of an everyday English equivalent. http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg © Jonathan Hazell Week 3 http://www.orwell.ru/library/essays/politics/english/e_polit Page 116
  • 117. 6. Break any of these rules sooner than say anything outright barbarous. http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg © Jonathan Hazell Week 3 http://www.orwell.ru/library/essays/politics/english/e_polit Page 117