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Week 3
1.
LEM3020 Integrated consultancy practice Week 3 Jonathan
Hazell
2.
The rules of
engagement . . . • Listen, don’t write anything down • Argue the toss, constructively! • These slides and maybe some notes are freely available on-line • But, if you’re a compulsive scribbler, I’ve flagged the key messages © Jonathan Hazell Week 3 Page 2
3.
Tell me and
I'll forget; show me and I may remember; involve me and I'll understand. © Jonathan Hazell Week 3 3
4.
This week’s topics •
Deliverables or outputs © Jonathan Hazell Week 3 4
5.
Next week © Jonathan
Hazell Week 3 5
6.
What’s the brief? ©
Jonathan Hazell Week 3 Page 6
7.
Manage expectations http://i.dailymail.co.uk/i/pix/2013/03/12/article-2291866-18918E88000005DC-304_964x524.jpg Week 3 ©
Jonathan Hazell Page 7
8.
Don’t forget .
. . http://www.cambridge2000.com/gallery/images/P4235041e.jpg © Jonathan Hazell Week 3 Page 8
9.
“You can’t always
get what you want, http://www.gigslutz.co.uk/wp-content/uploads/2013/07/Rolling-Stones-Hyde-Park-2.jpg Week 3 © Jonathan Hazell Writer: JAGGER, MICK / RICHARDS, KEITH Lyrics © ABKCO Music Inc. Page 9
10.
“You can’t always
get what you want, but if you try sometimes you just might find you get what you need” Writer: JAGGER, MICK / RICHARDS, KEITH Lyrics © ABKCO Music Inc. © Jonathan Hazell Week 3 Page 10
11.
Pull all the
pieces together . . . http://daveharman.com/wp-content/uploads/2011/11/jigsaw-puzzle-2.jpg © Jonathan Hazell Week 3 Page 11
12.
Define, design, deliver http://www.vanleasingquotes.com/van-images/Vauxhall/Astra/Large/Vauxhall-Astravan-Sportive-SE-Silver-Large.jpg ©
Jonathan Hazell Week 3 Page 12
13.
Take your time ©
Jonathan Hazell http://i.dailymail.co.uk/i/pix/2009/01/23/article-0-01A37A990000044D-865_468x348.jpg Week 3 Page 13
14.
Avoid obvious traps http://4.bp.blogspot.com/_E24p_p-0JCE/S79NziUM4cI/AAAAAAAAABc/BjAENAVf1tc/s1600/LEEDM.E.1961.137.1.+OPEN.JPG ©
Jonathan Hazell Week 3 Page 14
15.
Beware Greeks bearing
gifts http://uploads7.wikipaintings.org/images/giovanni-domenico-tiepolo/the-procession-of-the-trojan-horse-in-troy-1773.jpg © Jonathan Hazell Week 3 Page 15
16.
If it looks
too good to be true . . . https://scontent-a-lhr.xx.fbcdn.net/hphotos-frc3/1385334_327393627400372_711023685_n.jpg © Jonathan Hazell Week 3 Page 16
17.
. . .
it probably is https://scontent-a-lhr.xx.fbcdn.net/hphotos-frc3/1385334_327393627400372_711023685_n.jpg © Jonathan Hazell Week 3 Page 17
18.
Use your antennae
. . . http://wallpaperscraft.com/image/insect_antennae_leaf_head_43013_1600x1200.jpg?orig=1 © Jonathan Hazell Week 3 Page 18
19.
. . .
avoid trouble http://wallpaperscraft.com/image/insect_antennae_leaf_head_43013_1600x1200.jpg?orig=1 © Jonathan Hazell Week 3 Page 19
20.
Write things down “A
verbal contract isn’t worth the paper it’s written on” http://teigerfamily.files.wordpress.com/2012/08/goldwyn-samuel-02-g.jpg © Jonathan Hazell Week 3 Page 20
21.
“As every lawyer
knows, setting out clear Terms for any contract, at the outset, is essential if subsequent problems are to be avoided.” © Jonathan Hazell Week 3 https://www.jspubs.com/ Page 21
22.
“You do not
have to say anything. But it may harm your defence if you do not mention when questioned something which you later rely on in court. Anything you do say may be given in evidence.” http://www.oronozlawyers.com/wp-content/uploads/handcuffs.jpg © Jonathan Hazell Week 3 Page 22
23.
Be risk averse https://pbs.twimg.com/media/BQvVFfiCAAIEk0W.jpg ©
Jonathan Hazell Week 3 Page 23
24.
Balance the risks https://pbs.twimg.com/media/BUt_iUsCQAAG4aN.jpg ©
Jonathan Hazell Week 3 Page 24
25.
It’s your choice http://www.businessesgrow.com/wp-content/uploads/2013/08/no-thank-you.jpg ©
Jonathan Hazell Week 3 Page 25
26.
What’s left for
you to do? © Jonathan Hazell Week 3 Page 26
27.
• Exactly what
remains for you to do depends upon where you fit in the supply chain, which role are you trying to fulfil? http://www.bombayharbor.com/productImage/114292661359938262356_low/Jvs_Werner_Aluminium_Ladders.jpg © Jonathan Hazell Week 3 Page 27
28.
• Exactly what
remains for you to do depends upon where you fit in the supply chain, which role are you trying to fulfil? • custodian http://www.bombayharbor.com/productImage/114292661359938262356_low/Jvs_Werner_Aluminium_Ladders.jpg © Jonathan Hazell Week 3 Page 28
29.
• Exactly what
remains for you to do depends upon where you fit in the supply chain, which role are you trying to fulfil? • custodian, or • client http://www.bombayharbor.com/productImage/114292661359938262356_low/Jvs_Werner_Aluminium_Ladders.jpg © Jonathan Hazell Week 3 Page 29
30.
• Exactly what
remains for you to do depends upon where you fit in the supply chain, which role are you trying to fulfil? • custodian, or • client, or • contractor http://www.bombayharbor.com/productImage/114292661359938262356_low/Jvs_Werner_Aluminium_Ladders.jpg © Jonathan Hazell Week 3 Page 30
31.
• Exactly what
remains for you to do depends upon where you fit in the supply chain, which role are you trying to fulfil? • • • • custodian, or client, or contractor, or consultant http://www.bombayharbor.com/productImage/114292661359938262356_low/Jvs_Werner_Aluminium_Ladders.jpg © Jonathan Hazell Week 3 Page 31
32.
Define • From my
experience . . . © Jonathan Hazell Week 3 Page 32
33.
• From my
experience . . . for every instruction © Jonathan Hazell Week 3 Page 33
34.
• From my
experience . . . for every instruction • what will you do? © Jonathan Hazell Week 3 Page 34
35.
• From my
experience . . . for every instruction • what will you do? • what will you accept responsibility for? © Jonathan Hazell Week 3 Page 35
36.
• From my
experience . . . for every instruction • what will you do? • what will you accept responsibility for? • what will you charge? © Jonathan Hazell Week 3 Page 36
37.
“. . .
I will . . .” http://images4.wikia.nocookie.net/__cb20110807000428/muppet/images/0/07/Marriage.jpg © Jonathan Hazell Week 3 Page 37
38.
1. Under this proposal
as the consultant I will: 1. undertake a tree survey and provide a report against the requirements of Design Stages A – D as referred to in Figure 1: The design and construction process and tree care of BS 5837:2012 Trees in relation to design, demolition and construction – Recommendations (referred to hereafter as BS 5837) at the site shown on [raw data] as supplied by [name] by [email/post] on [date received]. © Jonathan Hazell Week 3 Page 38
39.
Define • From my
experience . . . for every instruction • • • • © Jonathan Hazell what will you do? what will you accept responsibility for? what will you charge? what will you not do? Week 3 Page 39
40.
• From my
experience . . . for every instruction • • • • • © Jonathan Hazell what will you do? what will you accept responsibility for? what will you charge? what will you not do? what will you not accept responsibility or liability for? Week 3 Page 40
41.
“. . .
I will not . . .” http://eofdreams.com/data_images/dreams/tarantula/tarantula-10.jpg © Jonathan Hazell Week 3 Page 41
42.
2. Under this proposal
as the consultant I will not: 1. meet or contact the local planning authority’s officers to discuss the project that is the subject of the consultancy service; if required those actions will be considered to be a variation © Jonathan Hazell Week 3 Page 42
43.
2. Under this proposal
as the consultant I will not: 1. meet or contact the local planning authority’s officers to discuss the project that is the subject of the consultancy service; if required those actions will be considered to be a variation 2. accept any liability that may arise from third-party post-processing of the data that I have captured or recorded unless I have been given adequate opportunity to confirm the veracity of those outputs before they are forwarded to another party. © Jonathan Hazell Week 3 Page 43
44.
Define • From my
experience . . . © Jonathan Hazell Week 3 Page 44
45.
• From my
experience . . . almost without exception © Jonathan Hazell Week 3 Page 45
46.
• From my
experience . . . almost without exception • the client or customer may need firm guidance © Jonathan Hazell Week 3 Page 46
47.
• From my
experience . . . almost without exception • the client or customer may need firm guidance • the process flow chart will be tortured © Jonathan Hazell Week 3 Page 47
48.
• From my
experience . . . almost without exception • the client or customer may need firm guidance • the process flow chart will be tortured • you will learn something to use later © Jonathan Hazell Week 3 Page 48
49.
Always edit © Jonathan
Hazell Week 3 Page 49
50.
When to do
it? © Jonathan Hazell Week 3 Page 50
51.
Before it’s too
late! http://www.london.anglican.org/img/life/funerals.jpg © Jonathan Hazell Week 3 Page 51
52.
Design • From my
experience . . . http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif © Jonathan Hazell Week 3 Page 52
53.
• From my
experience . . . start by looking the wrong way down the telescope http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif © Jonathan Hazell Week 3 Page 53
54.
http://pukmedia.com/Wenekan_EN/169122162013_moon.jpg Week 3
55.
• From my
experience . . . http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif © Jonathan Hazell Week 3 Page 55
56.
• From my
experience . . . agree the deliverables before you start http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif © Jonathan Hazell Week 3 Page 56
57.
James England –
james@England.ac © Jonathan Hazell Week 3 Page 57
58.
James England –
james@England.ac © Jonathan Hazell Week 3 Page 58
59.
• From my
experience . . . http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif © Jonathan Hazell Week 3 Page 59
60.
• From my
experience . . . only collect the information you need http://www.365astronomy.com/images/21094_celestron-omni-xlt-150-refractor-telescope-m.gif © Jonathan Hazell Week 3 Page 60
61.
http://farm3.staticflickr.com/2540/3771732645_cd3a065f8e_o.jpg Week 3
62.
Always edit © Jonathan
Hazell Week 3 Page 62
63.
Design • Your client
has defined what they want © Jonathan Hazell Week 3 Page 63
64.
http://cdn.astonmartin.com/sitefinity/racing-team-carousel/the-new-aston-martin-vanquish.jpg?sfvrsn=2 © Jonathan Hazell Week
3 Page 64
65.
• Your client
has defined what they want • You have an idea of what it is you can deliver © Jonathan Hazell Week 3 Page 65
66.
http://www.gcrsociety.co.uk/horse%20and%20cart.jpg © Jonathan Hazell Week
3 Page 66
67.
• Your client
has defined what they want • You have an idea of what it is you can deliver • Between you, you have agreed the deliverables or outputs © Jonathan Hazell Week 3 Page 67
68.
http://upload.wikimedia.org/wikipedia/commons/5/53/1934_Austin_7_two_seater.jpg © Jonathan Hazell Week
3 Page 68
69.
© Jonathan Hazell Week
3 Page 69
70.
• Decide how
few outputs will deliver the brief • Decide which supporting documents will you need • What pieces of information is it likely that your opinion be based on? • How will you illustrate what you’re saying? • Go and get on with it © Jonathan Hazell Week 3 Page 70
71.
Don’t forget You do
not have to say anything. But it may harm your defence if you do not mention when questioned something which you later rely on in court. Anything you do say may be given in evidence. http://www.oronozlawyers.com/wp-content/uploads/handcuffs.jpg © Jonathan Hazell Week 3 Page 71
72.
What are the
routine outputs? • tree surveys • what else? • foreseeability • inventory • trees on development sites • Arboricultural impact assessment • Tree protection plan • Arboricultural method statement © Jonathan Hazell Week 3 Page 72
73.
What is a
typical client? • All sorts of clients • • • • • • • domestic commercial publicly funded knowledgeable know all's interested amateurs un-knowing professionals © Jonathan Hazell Week 3 Page 73
74.
What format will
be required? • narrative report? • photographs? • Expert witness statement? • spreadsheet? • SHP file? © Jonathan Hazell Week 3 Page 74
75.
Client ready data http://i.telegraph.co.uk/multimedia/archive/01365/alan_sugar_1365027c.jpg ©
Jonathan Hazell Week 3 Page 75
76.
Client ready data ©
Jonathan Hazell Week 3 Page 76
77.
Client ready data ©
Jonathan Hazell Week 3 Page 77
78.
Client ready data ©
Jonathan Hazell Week 3 Page 78
79.
Your client may
know what they want http://images3.wikia.nocookie.net/__cb20120506011827/disney/images/d/d5/TheMuppetsGroupshot2011.jpg © Jonathan Hazell Week 3 Page 79
80.
You will have
to decide how to deliver • tree surveys • foreseeability • inventory • trees on development sites • Arboricultural impact assessment • Tree protection plan • Arboricultural method statement © Jonathan Hazell Week 3 Page 80
81.
. . .
but, can you persuade © Jonathan Hazell Week 3 Page 81
82.
. . .
but, can you persuade • your client? http://images3.wikia.nocookie.net/__cb20120506011827/disney/images/d/d5/TheMuppetsGroupshot2011.jpg © Jonathan Hazell Week 3 Page 82
83.
. . .
but, can you persuade • the architect, or developer, or quantity surveyor? © Jonathan Hazell Week 3 Page 83
84.
. . .
but, can you persuade • the planners? http://www.eims.com.au/Images/PLANNING%20OFFICER.gif © Jonathan Hazell Week 3 Page 84
85.
. . .
but, can you persuade • the ecologists? http://wakpaper.com/large/Batman_wallpapers_207.jpg © Jonathan Hazell Week 3 Page 85
86.
. . .
but, can you persuade • the bird people? http://rutlandbutterflies.files.wordpress.com/2013/04/lg-osprey-crop.jpg © Jonathan Hazell Week 3 Page 86
87.
. . .
but, can you persuade • the clerk of works? http://technotab.com/wp-content/uploads/2012/04/design-tools.jpg © Jonathan Hazell Week 3 Page 87
88.
. . .
but, can you persuade • the digger driver? http://technotab.com/wp-content/uploads/2012/04/design-tools.jpg © Jonathan Hazell Week 3 Page 88
89.
. . .
but, can you persuade • the ground worker? http://th00.deviantart.net/fs71/PRE/i/2011/030/1/9/bottle__russian_vodka_by_special_k_001-d38eg90.jpg © Jonathan Hazell Week 3 Page 89
90.
. . .
but, can you persuade • the owner/site manager? © Jonathan Hazell Week 3 Page 90
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Have you delivered? http://www.musicroom.com/blog/wp-content/uploads/jimi-hendrix2.jpg ©
Jonathan Hazell Week 3 Page 91
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What was the
brief? • What are your client’s expectations? http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg © Jonathan Hazell Week 3 Page 92
93.
What was the
brief? • Have you answered the question that you framed on behalf of your client? http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg © Jonathan Hazell Week 3 Page 93
94.
What was the
brief? • Have you got all the data, quantitative and qualitative, that you need? http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg © Jonathan Hazell Week 3 Page 94
95.
What was the
brief? • Have you done all the research that you need to substantiate your position? http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg © Jonathan Hazell Week 3 Page 95
96.
What was the
brief? • Do you have, or can you access, all the references that you need to substantiate your position? http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg © Jonathan Hazell Week 3 Page 96
97.
What was the
brief? • Are you comfortable with your output, will you be happy to invoice? http://www.abc.net.au/news/linkableblob/3662168/data/students-sitting-an-exam-data.jpg © Jonathan Hazell Week 3 Page 97
98.
Have you delivered? •
Should it ever come to a dispute can you convince all parties, including yourself, that you have delivered against your brief? © Jonathan Hazell Week 3 Page 98
99.
The logic test .
. .it may harm your defence if you do not mention when questioned something which you later rely on . . . http://c252289.r89.cf3.rackcdn.com/267375.jpg © Jonathan Hazell Week 3 Page 99
100.
. . .it
may harm your defence if you do not mention when questioned something which you later rely on . . . • Can a continuous thread be seen throughout your work? http://c252289.r89.cf3.rackcdn.com/267375.jpg © Jonathan Hazell Week 3 Page 100
101.
. . .it
may harm your defence if you do not mention when questioned something which you later rely on . . . • Can a continuous thread be seen throughout your work? • Do your conclusions flow? http://c252289.r89.cf3.rackcdn.com/267375.jpg © Jonathan Hazell Week 3 Page 101
102.
. . .it
may harm your defence if you do not mention when questioned something which you later rely on . . . • Can a continuous thread be seen throughout your work? • Do your conclusions flow? • Do your recommendations make sense? http://c252289.r89.cf3.rackcdn.com/267375.jpg © Jonathan Hazell Week 3 Page 102
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© Jonathan Hazell Week
3 Page 103
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© Jonathan Hazell Week
3 Page 104
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© Jonathan Hazell Week
3 Page 105
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© Jonathan Hazell Week
3 Page 106
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© Jonathan Hazell Week
3 Page 107
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https://fbcdn-sphotos-a-a.akamaihd.net/hphotos-ak-frc3/p480x480/1069326_10152564065365260_999310075_n.jpg © Jonathan Hazell Week
3 Page 108
109.
http://upload.wikimedia.org/wikipedia/commons/6/6d/Navy_binoculars.jpg © Jonathan Hazell Week
3 Page 109
110.
“. . .
when there is in prospect a good that is certain and an evil that is uncertain, it is wrong not to do the good for fear of the evil.” Somerset Maugham, W. (1946) Then and now. London: Vintage 09 928686 6, p. 100 http://upload.wikimedia.org/wikipedia/commons/3/3e/Niccolo_Machiavelli_uffizi.jpg © Jonathan Hazell Week 3 Page 110
111.
http://i223.photobucket.com/albums/dd188/bulkers/T2-Part%202/WagonMound.jpg © Jonathan Hazell Week
3 Page 111
112.
Remember your audience 1.
Never use a metaphor, simile, or other figure of speech which you are used to seeing in print. http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg © Jonathan Hazell Week 3 http://www.orwell.ru/library/essays/politics/english/e_polit Page 112
113.
2. Never use
a long word where a short one will do. http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg © Jonathan Hazell Week 3 http://www.orwell.ru/library/essays/politics/english/e_polit Page 113
114.
3. If it
is possible to cut a word out, always cut it out. http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg © Jonathan Hazell Week 3 http://www.orwell.ru/library/essays/politics/english/e_polit Page 114
115.
4. Never use
the passive where you can use the active. http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg © Jonathan Hazell Week 3 http://www.orwell.ru/library/essays/politics/english/e_polit Page 115
116.
5. Never use
a foreign phrase, a scientific word, or a jargon word if you can think of an everyday English equivalent. http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg © Jonathan Hazell Week 3 http://www.orwell.ru/library/essays/politics/english/e_polit Page 116
117.
6. Break any
of these rules sooner than say anything outright barbarous. http://whyevolutionistrue.files.wordpress.com/2010/07/george-orwell.jpg © Jonathan Hazell Week 3 http://www.orwell.ru/library/essays/politics/english/e_polit Page 117
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