Computerization has changed the working environment dramatically and has a significant impact on jobs. In this presentation, the influence of technological progress is shown on the work of the searcher and knowledge manager in the industry over the last 20 years. Changes in customer needs, new products and technical progress are contrasted and compared. Mutual interactions of these 3 criteria will be listed together with their impact on the requirements for an industrial knowledge center. Knowledge Managers must develop their job profile accordingly to keep up with these changes.

1. Dieter Küry, Senior Knowledge Manager
Novartis Pharma AG, Basel Switzerland
ICIC 2015, Nice, October 20, 2015
Knowledge Manager - Fit for the Future

2. Overview
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public2
 ‘The Future of Employment’
 My Career in Knowledge Management
 Securing the Future
 Consultancy / Expert Searching
 Learning and Training
 Helpdesk
 Conclusions and Outlook

3. Starting Point
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public3
The Future of Employment
"The Future of Employment: How susceptible are jobs to
computerisation?" by Carl Benedikt Frey and Michael Osborne
(Academic Publication, Oxford Martin School, University of Oxford)
http://www.oxfordmartin.ox.ac.uk/publications/view/1314
 ‘The authors examine how susceptible jobs are to computerisation, by
implementing a novel methodology to estimate the probability of
computerisation for 702 detailed occupations’
 Authors ‘examine expected impacts of future computerisation on US
labour market outcomes, with the primary objective of analysing the
number of jobs at risk and the relationship between an occupation’s
probability of computerisation, wages and educational attainment’.

4. Starting Point
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public4
The Future of Employment
"The Future of Employment: How susceptible are jobs to computerisation?" by Carl Benedikt Frey
and Michael Osborne (Academic Publication, Oxford Martin School, University of Oxford), page 57

5. Starting Point
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public5
The Future of Employment
"The Future of Employment: How susceptible are jobs to computerisation?" by Carl Benedikt Frey
and Michael Osborne (Academic Publication, Oxford Martin School, University of Oxford), page 71f

6. Computerizable tasks
 routine tasks with well defined procedures
 replaceable by sophisticated algorithms
Non-computerizable tasks
 non-routine tasks with customized solutions
 individualized communication
 person-to-person interaction
Starting Point
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public6
The Future of Employment

7. My Career
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public7
Review of 25 years in Knowledge Management
My career has been shaped
by the progress and
development of technology,
which had impact on the job
description and the job title.

8. My Career
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public8
Review of 25 years in Knowledge Management
Chemical
Substructure
Searcher
command language
searching
mainframe with text
terminal
Job Title Responsibilities Technology

9. My Career
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public9
Review of 25 years in Knowledge Management
Chemical
Substructure
Searcher
command language
searching
mainframe with text
terminal
Job Title Responsibilities Technology
Side Note:
Who knows what this statement stands
for?
‘gra r66u6d5’

10. My Career
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public10
Review of 25 years in Knowledge Management
Chemical
Substructure
Searcher
command language
searching
mainframe with text
terminal
Job Title Responsibilities Technology
It is a keyboard command to create a substructure query
on STN:
Example:
=> str
:set bon se,gra r66u6d5,6 c1,3 c1,13 c1,15 c6,22 c1,25
c1,nod 18 O,bon 4 10 de,dis,end

11. My Career
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public11
Review of 25 years in Knowledge Management
Chemical
Substructure
Searcher
command language
searching
mainframe with text
terminal
Job Title Responsibilities Technology
Structure display on a text terminal:
27 28
C C
- -
- -
21 - -
C-----C----C-----C-----C----C
- 22 23 24 25 26
12 C1520-
C - C
11 - - - - - 16
C- -C- -C
- 13 - -
2 C 19 - - -
C - 7 C C---------C
1 - - - - - -
C- 3- C- -C - 14 17
- - - 8
- - -
6 C C C
- - - = - 9
18 O- - C- 4 = C-
5 10
L1 STRUCTURE CREATED

12. My Career
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public12
Review of 25 years in Knowledge Management
Chemical
Substructure
Searcher
command language
searching
mainframe with text
terminal
Database
Searcher
expert searches, command
language
personal computer with
terminal emulation software
and word processor
Job Title Responsibilities Technology

13. My Career
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public13
Review of 25 years in Knowledge Management
Chemical
Substructure
Searcher
command language
searching
mainframe with text
terminal
Database
Searcher
expert searches, command
language
personal computer with
terminal emulation software
and word processor
Information
Specialist
expert searching and
enduser support
internal network,
Internet, WWW
Job Title Responsibilities Technology

14. My Career
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public14
Review of 25 years in Knowledge Management
Chemical
Substructure
Searcher
command language
searching
mainframe with text
terminal
Database
Searcher
expert searches, command
language
personal computer with
terminal emulation software
and word processor
Information
Specialist
expert searching and
enduser support
internal network,
Internet, WWW
Information
Scientist
analysis of search results
(information, patent
research)
data export,
spreadsheet and
presentation software
Job Title Responsibilities Technology

15. My Career
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public15
Review of 25 years in Knowledge Management
Chemical
Substructure
Searcher
command language
searching
mainframe with text
terminal
Database
Searcher
expert searches,
command language
personal computer with
terminal emulation software
and word processor
Information
Specialist
expert searching and
enduser support
internal network,
Internet, WWW
Information
Scientist
analysis of search results
(information, patent
research)
data export,
spreadsheet and
presentation software
Knowledge
Manager
creation and sharing of
knowledge
social media
Job Title Responsibilities Technology

16. My Career
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public16
Threats
Computerization
Offshoring / Outsourcing

17. My Career
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public17
Core Demands
 Communication

18. My Career
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public18
Core Demands
Listen to
customers
Identifying
customer needs
Provide
solutions to
customers
 Communication

19. My Career
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public19
Core Demands
Listen to
customers
Identifying
customer needs
Provide
solutions to
customers
 Communication
 Skills and expertise

20. My Career
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public20
Core Demands
Listen to
customers
Identifying
customer needs
Provide
solutions to
customers
 Communication
 Skills and expertise
Adopt new
products and
technologies
Leverage them
in your
company

21. Securing the Future
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public21
 Focus on custom-made
solutions which require
person-to-person interaction
 Replace computerizable
activities with computer-based
solutions
 Offshore and outsource routine
tasks
High impact
Low impact

22. provide data analysis, text
mining, visualizations
select best tools
for customers
focus on consultancy,
become an advisor
for customers and
intensify relationship
Consultancy / Expert Searching
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public22
Allocate Resources

23. individual alerts –
new current
awareness platform
for sharing alerts
expert searches - push
back and refer to L&T
offerings and self-help
Consultancy / Expert Searching
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public23
Reduce Resources

24. Learning & Training
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public24
• solution-based
• cross-platform
Customized
training and
handouts

25. Learning & Training
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public25
• solution-based
• cross-platform
Customized
training and
handouts
• engage vendors
• global vendor webinars replace
classroom training
Database and
platform specific
training

26. Learning & Training
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public26
• solution-based
• cross-platform
Customized
training and
handouts
• engage vendors
• global vendor webinars replace
classroom training
Database and
platform specific
training
• recorded webinars
• videos
• user guides
Training Center

27. Helpdesk
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public27
Search
«Ask the
Knowledge
Center»
Help Center
with FAQs,
training and
supporting
material
Chat
for non-
standard
questions

28. Conclusions
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public28
High impact vs low impact
 face up to technical progress and computerization
 adopt new technologies and leverage them in your
company
 don’t hesitate to hand-over routine tasks to computers or
let them do by customers themselves
 focus on customized activities with high impact and
person-to-person interaction

29. Outlook
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public29

30. Outlook
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public30
My Mission
 Sophisticated solutions which
match customer needs!

31. Outlook
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public31
My Mission
 Sophisticated solutions which
match customer needs!
My future tasks
 Visualization software
 Text Mining
 Social Media
 Customer Advisory Teams

32. Acknowledgements
| ICIC 2015 | Dieter Kuery | October 20, 2015 | Knowledge Manager - Fit for the Future | Public32
Thank you to
 my managers
 my colleagues
 my teachers