1. HATEM BOUZIDI
07786529296
• PROFILE:
A hard working, reliable and enthusiastic individual with extensive team
management and reception experience .Outgoing with strong and effective
organisation and communication skills .Good team player and able to use
own initiative to achieve company objective.
Versatile and learns new tasks/skills quickly
Key Skills/Attributes:
-3fluent languages speaker: Arabic, French and English.
-High standard communication, interpersonal and organisation skills.
-Excellent customer service, relationship management and time
management.
-IT skills is enough to run the work and achieve the task (open office
writer).
-hard working, caring and self-motivated individual.
-Able to handle the stress and pressure of busy periods.
EDUCATION AND QUALIFICATION:
• Baccalaureate in science, maths and English in Tunisia 2002(equivalent
to GCSE).
• Certificate of training in Data Processing of 6 months 2004.
• BTEC LEVEL 3 subsidiary Diploma in languages and customer service
of tourism 2006.
• Current student of HNC computing and system development.

2. CAREER HISTORY:
• 2014-2015: Telemarketing Executive in PANOVUS: calling the
customers of middle East and north Africa using the Arabic language to sell
the high technology of ORACLE hardware software company with the
experience of IT and customer service as well as calling south Africa and
middle Africa relying on my capabilities and skills on driving clients
intention and expectation with my French speaking language I collect most
important information to generate opportunities.
• Generate leads calling B2B or B2C using the CRM platform and
achieve the daily target for the company.
• Make sure I call the right professionals and deal with them and write
my report and refer to my account manager for further action.
• 2010-2014 sky field Engineer : meeting daily challenge of high
technologies to be installed in customers houses and learning a new
sophisticated brand of media
• 2008-2010 Team leader in customer service in Tesco retail store;
assuring a good customer service by my team to be delivered with smooth
work in store dealing with pick time under pressure.
•
HOBBIES AND INTERSTS:
Read and know about the new technologies.
I like to listen to the news and political events.
Travelling sometimes to different countries to discover new traditional
social things.
References available upon request
Email address: hatem_adam@hotmailco.uk