1. Harvi Johal
Address: Midlands
Contact Details: 07966 680599 (Mobile)
mailto: harvi.johal@hotmail.co.uk
Nationality: British
PERSONAL STATEMENT
I am an experienced IT professional with a proven track record of applying appropriate technology that meets
business needs while minimising risks. As a motivated achiever, I am driven and take every effort to ensure
that the deliverable in hand is a success by understanding the key stakeholders objectives and strategy to
increase market share and improve operational efficiency. I chase requirements in a timely manner and follow
institutional processes as required. I am an outstanding Project Manager/ Senior Business Analyst who co-
ordinates communications, information with a can-do attitude. I am a perfectionist, an exceptional problem
solver with the ability to resolve issues, provide business process improvements to implement highly successful
solutions. My experience of working within Agile and traditional methodologies has helped me to build strong
interpersonal skills enabling me to work effectively in a team, on my own and with technology and business
stakeholders alike. My career to date demonstrates my experience in the retail, aviation and financial sectors,
my ability to work with data, create and amend processes and above all my strong analytical skills.
PROFILE SUMMARY
• 19 years IT and Business experience gained in leading financial information solutions organisations. SME
in credit card and retail card processing. Strong value chain experience.
• Customer facing roles undertaken as Project Manager, Business Analyst, Change Analyst, Systems
Analyst, Architectural, Product Development and Business Development roles.
• Currently studying for my CIM (Charted Institute of Marketing) Diploma.
• Product Master, Business Analyst and Scrum master experience with Agile environments.
• In depth knowledge of the strategic account processing platform BASE 2000, Visionplus account
processing platform and Cardpac, all of which run on IBM mainframe platform, systems that enable
companies to process bankcards, private labels and loans accounts.
• Full project lifecycle knowledge (V-model). Experience of UML, Agile and Prince II methodologies.
• Experience of OS/390 mainframe environment, using licenced tools such as TSO, fileaid, CA7, DB2.
• Experience of unit (UT), system (SIT), user acceptance (UAT), regression testing, manual and automated
test execution experience.
• Experience of loans, payment processing, collections, data warehouse, data mapping, data migration,
Fraud, Risk, credit card processing, retail banking and e-commerce environments.
• Experience of test documentation including test scripting, test plans, test logs, test defect logging and
reporting.
• Knowledge of Fair Isaac products, Falcon Fraud Manager, Triad Strategy Manager.
• Knowledge of Mastercard and Visa processing, along with use of sales file simulator software to produce
transaction input files.
• 4+ years experience with using Mercury Test Director (latest version, 7.6)
• Proven ability to communicate effectively at all levels, chair requirements workshops and work as part of a
team. Excellent technical and business liaison skills.
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2. Harvi Johal
SKILLS
• Business skills – Client liaison and support, business analysis (Functional and Technical), process
engineering. A good understanding of consumer credit risk management, effective at dealing with
stakeholders and managing customer expectations alike.
• Comprehensive business requirements gathering.
• Agile practitioner (not accredited)
• Competent Project Manager of multiple workstreams.
• Competent relationship building by working closely with 3rd parties and internal clients.
• Confident in running workshops for key stakeholders, third parties and internal departments. Able to gage
level of communication depending on audience.
• Programming skills – Cobol, CICS, JCL, SQL (for DB2 querying), batch File-aid
• Mainframe tools – TSO, SAS, CA7 (job scheduling), File-aid, Change Man
• Knowledge of Microsoft Office products – Word, Excel, Access, Project
• Test Tools – Test Director, PVCS Tracker, Quality Centre
• Languages – Punjabi, French, Spanish, Japanese
CAREER SUMMARY
The Coventry Building Society – Coventry/ Home Senior Business / Systems Analyst
June 2015 – March 2016 Project Management
Project involvement
• Defined and helped to deliver upgrades and new functionality within the Internet/ Digital channel and
regulatory programmes for the introduction of Flexible ISAs and IFRS 9 in a BA/PM capacity.
• Requirement gathering including screen design and validation, working closely with developers to review
the IT Functional designs, assisted with test script writing and validation. Facilitated workshops where
required to give steer and guidance.
• Demonstrated strong communication skills when liaising with Business and IT stakeholders at all levels of
the organisation whilst adhering to best practice PM systems and controls.
• Process mapping and requirements definition expertise, collating and presenting commercial, technical data.
• Ability to effectively prioritise and execute tasks in a high pressure environment.
easyJet – Luton/ Home Senior Business Analyst
Feb 2015 – June 2015 (Interim) Change Management
Project involvement
• Defined and helped to deliver new processes, best practice and ways of working to support a wide ranging
Change Programme of workstreams and major IT projects, within the IT division.
• Worked with in-house and external teams in a fast moving environment to land the new Organisation.
Design (TOM), established performance metric measuring process, process mapped, gathered
requirements to embed SDLC, ITIL frameworks.
• Solid communication skills with ability to liaise with business and IT stakeholders at all levels of the
organisation.
• Facilitated workshops where required to give steer and guidance to map the required processes, coached,
trained and mentored trainers (train the trainers programme).
Barclay Card – Northampton/ Home Senior Business Analyst
Oct 2013 – Feb 2015 Design Architecture
Project involvement
• Helped to set up and mould PPI Design Authority Team whilst mentoring and training junior members of
staff to consistently maintain oversight of all changes received into the Design Authority and conduct
Impact Assessments ready for approval.
• Worked with multiple Business Units across a diverse stakeholder group, with different demands and
communication needs. Coordinated cross-departmental collaboration on product research and pricing
options in order to satisfy potential customer business needs.
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3. Harvi Johal
• Demonstrated good knowledge and experience of business requirements and defining business
designs/processes within financial organisations.
• Solid communication skills with ability to liaise with business and IT stakeholders at all levels of the
organisation up to Executive level
• Facilitated workshops where required to give steer and guidance from DA perspective
iPSL – Northampton /Home Business Analyst
Jun 2013 – Oct 2013 (Interim) Design Architecture
Project involvement
• Maintain oversight of all changes received into the Design Authority and tracked them through to project
initiation whilst providing support to Head of Design Authority
• Tracked and co-ordinated multiple streams of activity
• Completed Impact Assessment of changes
• Defined High Level Design and High Level Business Requirements to ensure continuity/traceability of the
functional, non-functional requirements and processes as part of the overall customer contact and service
quality improvement programme
• Worked with multiple Business Units across a diverse stakeholder group, up to Senior Executive level, with
different demands and communication needs
• Produce/document project deliverables at all phases from initiation through to closure
• Exercised strong organisational skills
• Demonstrated ability to deal with complex data sets and logic in a short space of time
• Good knowledge and experience of business requirements and defining business designs/processes within
financial organisations
• Solid communication skills with ability to liaise with business and IT stakeholders at all levels of the
organisation up to Executive level
• Process mapping and requirements definition expertise
Tesco.Com – Welwyn Garden City /Home Business / Systems Analyst
Jan 2012 – Jun 2013 Project Management/ Product Owner
Project involvement
• Design and Implementation of enhanced functionality for Tesco Grocery and Wine websites
• Responsible for supporting the Project Manager and engaging in the Business, Retail, Engineering and
Operations teams on a daily basis, on behalf of the project with an Agile environment
• Duties involve producing product documentation, analysing business issues and defining processes,
creating and validating user stories and design solutions.
• Facilitating and running workshops including requirements and data gathering whilst impact assessing the
business requirements and specifications.
• Creating documentation of requirements depending on the nature of the project either as waterfall
approach or within TFS to meet Agile methodology, including work-flow, functional specifications, user-
interface designs through to implementation and planning, defining organisational impacts to change and
reporting against the plans. Knowledge transfer to IT developers located in Welwyn Garden City and India.
• Working with development teams during design/build phases.
• Resolving any issues that arise and ensuring risks are appropriately reported and managed.
• Worked on introducing Smart Coupons; Software upgrades to products enrichment application; integration
of new courier on Warehouse Management System; integration of new Warehouse Management System;
Business Intelligence reporting improvements and planning the road map for a future solution.
Nationwide Building Society - Swindon/ Northampton/ Home Senior Business Analyst/
Sept 2010 – Dec 2011 Requirements Manager
• Home Insurance products migration from existing Insurance provider to a new sales platform
Tesco.Com – Welwyn Garden City / Home Business Analyst
May 2010 – Sept 2010 Product Owner
• Tesco.com website design for UK and ROI
Nationwide Building Society - Swindon/ Northampton/ Home
Feb 2008 – to May 2010 Business Change Analyst
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4. Harvi Johal
• New Mortgage Sales and Origination Platform migration
DSGi (Dixon’s Group International) – Hemel Hempstead/ Paris/ Home Project Manager
Nov 2007 – Feb 2008 Business Systems Analyst
• Design and Implementation onto new e/Merchant platform (French fotovista.com platform).
Barclay Card – Northampton/ Swindon/ Home Business Systems Analyst
Jan 2007 – Jul 2007 Project Manager
• Implementation of new Credit Cards for Thomas Cook and Argos
Royal Bank of Scotland – Dublin/ Edinburgh / London/ Home Business Systems Analyst
Nov 2005 – Dec 2006
• Implementation of Falcon Fraud detection software (Fair Isaac product) version 4.5.3 to interface with
RBOS Debit Card system.
Certegy (formally Equifax) – Leicester/ Atlanta/ Amsterdam/ Leeds/ Nottingham/ Birmingham/ Home
Feb 2001 – Nov 2005 Business Systems Analyst
• Implementation of Falcon Fraud detection software (Fair Isaac product) for multiple Bankcard clients.
• Clients include National Australia Bank, Sygma Bank and Halifax Bank of Scotland (Ireland).
• DB2 upgrade from version 6 to version 7. Tasks included testing of pre and post upgrade systems to
ensure functionality not affected by software upgrade.
• Full project lifecycle involvement on ATM (LINK) cash advance service for DUET cardholders. Payment
schemes compliance projects.
• Enhancements to card and PIN production process in conjunction with 3rd
party supplier
SEMA Group – Watford
November 2000 – February 2001 (Interim) Business Analyst
• International payment systems enhancements - compliance with VISA, MasterCard and JCB requirements.
Experian Ltd – Nottingham
October 1996 – October 2000 Systems Analyst/ Business Analyst
• Software Development
• New Business Development
FORMAL EDUCATION
Sept 15 – Jun 16 CIM (Charted Institute of Marketing) Diploma (working towards)
Feb 98 - Oct 99 OPEN UNIVERSITY, NOTTINGHAM.
BSc. Combined Honours (OPEN) Hons 2.II
Majoring in: ‘Professional Judgement and Decision Making’, and
‘Complexity, Management and Change: Applying a Systems Approach’.
Final Year Project Grade A.
Sep 92 - Jul 94 UNIVERSITY OF ASTON, BIRMINGHAM.
BSc. Modern Languages, majoring in French & Japanese.
Course emphasis: the deep understanding of the economic, cultural,
historical, social and human factors of the countries being read.
First year overall grade (C), second year overall grade (C).
Sep 90 - Jul 92 KING EDWARD VI HANDSWORTH SCHOOL, BIRMINGHAM.
A-Levels 1992: English Literature (C), French (C), and History (C).
Sep 85 - Jul 90 LORDSWOOD GIRLS SCHOOL, BIRMINGHAM.
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5. Harvi Johal
GCSE’s 1990: 8 subjects, grades A –C including English Literature (A),
English Language (A), and Mathematics (C).
Harvi Johal - CV - Page 5 of 5

6. Harvi Johal
GCSE’s 1990: 8 subjects, grades A –C including English Literature (A),
English Language (A), and Mathematics (C).
Harvi Johal - CV - Page 5 of 5