Hanaa Sayed Ibrahim Khidr has over 10 years of experience in retail operations, logistics, and administrative roles in Egypt. She currently works as a Logistics & Regulatory affairs specialist for Yousef Allam Group. Previously she held roles as Office Manager for Squadra, Department Manager for H&M, Area Manager for Shamsi Trading, and various administrative and secretarial roles for Optima Reengineering. She has strong skills in customer service, operations management, training, and data analysis.

1. Hanaa Sayed Ibrahim Khidr
98 Taha El Dinary st, El Zohor Zone, Mobile: 01094238883
Nasr City, Cairo, Egypt hkhidr84@gmail.com
Retail Operations Professional
EMPLOYMENT
July 2014 – Present Logistics & Regulatory affairs specialist MMG (Yousef Allam Group)
(Medical Branch)
Youssef Allam Group is an Egyptian group of companies started with Paper Trading; it now operates
in many fields such as Paper, Integrated Printing Solutions, Digital Printing Solutions, Media Storage,
Resins & Machinery, and Medical Solutions. It is the sole agent of Heidelberger Druckmaschinen in
Egypt, Libya, and Sudan.
December 2011 – June 2014 Office Manager Squadra (Fikry Group)
Squadra is a new established company in the Food & Beverage business that own a franchise for an
American creamery; an office manager in such a field is responsible for various tasks in addition to the
main responsibility of organizing and coordinating office operations and procedures in order to ensure
organizational effectiveness and efficiency
• Maintain office services - Supervise office staff.
• Maintain office records.
• Maintain office efficiency.
• Perform other related duties as required (responsible for the logistics process and other duties).
October 2009 – March 2010 Department Manager Al Shaya Egypt
As a Department Manager working within a fast paced fashion store such as H&M, I am responsible to
maximize store contribution through exploiting every opportunity to drive sales, reduce stock loss and
maintain cost controls.
Assist in delivering the highest levels of motivation and development of team members and individual
and store compliance with all company regulations and procedures.
• Maximize sales and exceeds store budgets, through assistance in and supervision of effective and
continuous space, stock and seasonal management, and highest possible levels of customer service.
• Recommend store layout and stock positioning. Help manage stock availability.
• Train and promote high customer service standards. Give feedback on lines, sellers, and customer
requests. Recommend in-store promotions.
• Help ensure store achieves defined stock loss targets. Ensure store accurately carries out all loss
prevention activities as defined by stock loss action plans & constantly seek to improve staff awareness
of stock loss issues.
• Participate in delivering highest standards of in store training including weekly communication, daily de-
briefs, product knowledge and on the job coaching.
• Handling and resolving customer complaints in a professional and effective manner.
• Creating and introducing in-store customer awareness and feedback forms with most useful results.
• Reporting to the Retail Operations Manager with responsibility for operational and people management
within the Dept.
• Following up on stock flows in the store according to store and customer needs and market
requirements.

2. April 2008 – October 2009 Area Manager Shamsi for trading and agencies
• Increased the sales and performance with a target of 30% comparing to the previous year figures.
• Handle stock transfers among the stores according to the customer’s needs
• Handling and resolving customer complaints in a professional and effective manner.
• Creating and introducing in-store customer awareness and feedback forms with most useful results.
• Responsible for meeting sales targets through motivating and developing staff, consistently achieving
and surpassing Key Performance Indicators.
• Reporting to the Retail Operations Manager with responsibility for operational and people management
within 7 stores.
• Responsible of Monitoring and controlling store compliance in the area, including customer care,
effective planning, staff training and development, organization and time management.
• Supporting management and staff to help create their own successful and productive team and become
effective team leaders.
• Supporting and coaching store managers and asst. managers to reach their full potential.
• Following up on stock flows in the stores according to store and customer needs and market
requirements
• Participate and follow up on maintenance, visual merchandising and marketing
June 2007 – April 2008 Asst. Operations General Manager SAS-EGYPT
• Provides all kinds of secretarial services & assistance to the Operations manager.
• Supervising the work of clerical and secretarial staff, monitoring the workload and work rate.
• Dealing with complex queries and complaints on the telephone, by email and in person.
• Organizing office maintenance and repair work, Form and document creation & up keeping, and
Performs additional duties as requested.
• Coordinates and facilitates the reception and logistical arrangements for visiting VIPs and dignitaries,
ensuring observance of and sensitivity to cultural aspects.
• Observes and applies strict levels of confidentiality and discretion in all matters related to work
performance and in providing services for the administration affairs.
• Maintains records/files, replenishes stationery, and arranges servicing of office equipment to ensure the
Operations Dept. can function effectively and with minimum disruption.
Sept 2005 – June 2007 Various Job Roles Optima Reengineering &
Projects Management
September – January Operator & Receptionist
• Meeting and greeting incoming guests. Directing callers & visitors to the required person.
• Taking messages & notes on behalf of the company staff.
• Correspondence and typing in both Arabic and English.
• Handling incoming & outgoing mail and shipments.
• Up keeping and updating the main company contacts.
• Coordinating with different departments regarding their needs as well as distributing errands
• To office representatives with complete follow-up. Preparing expenses sheets for office representatives.
Jan – August Mystery Shopper

3. Visiting all sites for observation and preparing all reports and statistics for several kinds of companies
such as:
• Tropicana Group (Chili’s – Johnny Carino’s – Alain Le Notre – Studio Misr – Sea Food Market – Porto
Marina)
• United Beverage (All Cinnabon Branches)
• Alexandria City Centre
• Maadi City Centre
• El Shamsi Group (Daly Dress Exclusive Wear – Daly Dress Nautical – Daly Dress Jeans – Daly Dress
Woman – Daly Dress Kids Junior – Daniel Cremieux – 2 Play)
Sept – June Executive Secretary & Mystery Shopping Trainer
• Provides a professional private secretarial service for the CEO routing callers and correspondence as
necessary and taking initiative in drafting and finalizing replies where appropriate to ensure that all
matters are dealt with efficiently and appropriately.
Acts as first point of contact for both internal and external visitors wishing to contact the CEO to
ensure that only those having genuine and acceptable reasons may do so.
Provides a time management/diary service for the CEO to ensure effective use of time and attendance
at all meetings at the appointed times.
• Takes responsibility, as agreed with CEO, and exercises initiative to identify and deal with problems
and issues that arise to ensure smooth running of his office and the company as a whole.
• Arranges for meetings, including booking venue, ensuring all participants are aware of timing,
adequate supplies of stationery are available and may attend meeting as minutes' secretary.
• Follows-up outstanding responses to requests from the CEO to departmental staff, ensuring deadlines
are adhered to.
• Prepare manuals for mystery shoppers and give training sessions to new hires as shoppers guiding
them about how to shop and observe then include all the information in a report.
February 2002 – June 2005 Sales representative Asma Group Meret international
• Worked as a sales representative (Part Times)
Languages:
• Arabic: Mother Tongue.
• English: Excellent (Spoken, Writing, Reading & Translation)
Skills, Computer & Courses:
• Excellent analytical skills and problem solving.
• Good and effective negotiator.
• Good communication skills.
• M.S. Windows, Word, Outlook, and Excel.
• Excellent internet research skills.
Personal Information:
• Date of Birth: 13 / 3 / 1984
• Place of Birth: Saudi Arabia
• Marital status: Single
• Gender: Female
Education:
• License of Art, faculty of Egyptology.
• Ain Shams University, Egypt.
• Sept 2001 – June 2005
• Graduation project: Ancient Egyptian Gods & Temples