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Health Service Management Lecture Notes
                  for

Second Year Public Health Students




     ©Medco Bio Medical College,
         September 2012
              Mekelle
   Campus, Mekelle, Tigray, Ethiopia
Chapter 02

         Health Planning Functions
         (Total Time Allocated for this Chapter = 6 hrs)




He who fails to plan, plans to fail!
Day 3
Contents
1. Definitions
2.Rationale
3.Nature and Purpose
4.Scope
5.Types
1. Definitions
• Planning is the combination of compiling and
  analyzing information, dreaming up ideas,
  using logic and imagination and judgment in
  order to arrive at a decision about what
  should be done
• Planning can also be defined as systematic
  method of trying to attain explicit objectives
  for future though the efficient and
  appropriate use o resources, available now
  and in the future
Health planning is the process of
 defining community health
 problems, identifying needs and
 resources, establishing priority
 goals, and setting out the administrative
 action needed to reach those goals
• Planning is deciding in advance what is to be
  done, it is projected course of action for the
  future
• To plan is to propose a forward program for
  guiding the future affairs of an organization
• The planning process starts with the assumption
  that the future will be different from the present,
  and it attempts to determine how the
  organization can take advantage of that
  difference
• Planning thus becomes a device for change
• It is clear that individual activity and
  organization activity without plan will be
  ineffective
• if you don’t know where you are
  going no road will get you there!
• All these definitions have common point, that
  planning is a process that lays the base for
  future action
• The important components of this and
  other similar definitions are concepts of
  – Where are we going (objectives)?
  – With what (resources)?
  – How (efficient and appropriate
    implementation)?
  – When (future)?
  – Degree for formalization
    (explicitness, systematic and method)
    about the process?
2. Rationale
• Planning is not confined to organizations
• At personal level most of us plan to some degree or
  other
• We are constantly making decisions about our
  future, ranging from what we will do tomorrow
  through holiday plans to our careers.
  Therefore, importance of planning is unquestionable
• The importance of planning:- it helps
   – Coping with future uncertainty and changes
   – Focus attention on objectives
   – It obtains economic operation
      • Provides performance standards and facilitates
        control
      • Helps foreseeing and identifying potential risks
3. Scopes of planning
1. what is target client?
  i. Population
  ii. Institution
  iii. Program
  what the plan intends to address should be clearly defined
2. what is the target geographical region
   or area?
  i. Village/kebele
  ii. District/Zonal
  iii. Region
  At what level you are planning has to be clearly defined
3. For what level of comprehensiveness should service
   be planned?
Environmental Determinants     Comprehensive Health Care
• Diet-sanitary preparation of
  food
                               • Curative
• Avoidance of harmful life    • Preventive
  style
                               • Promotive
• Housing-sanitary housing
  condition                    • Rehabilitative
• Unpopulated environment
• Freedom from stress
4. Features of Planning
1. A good plan should give
  – Clear vision, mission, goal and objective
  – A clear picture of the tasks to be accomplished
  – The resources needed to accomplish the task. In
    terms of human, material, financial, and time
    resources
2. Planning must be collective understanding
  It requires the participation of
   professionals (from health and other sectors)
   Community (Non-governmental Organizations)
   Government (Party)
3. Planning takes place at all levels
  1. Planning takes place at any level in health system
  2. Planning takes place continually
  3. Planning methods can be applied to
     •   Large program at nations level
         –   Malaria control program
     •   Small one-at village level
         –   Construction of community health post
5. Types of Planning
1.   Strategic planning
•    often referred as allocative planning-normally five
     years or more
•    Strategic planning is the process of determining what an
     organization intends to be in the future and how it will
     get there
•    It is finding the best future for your organization and the
     best path to reach that destination
•    Due to the rapid rate of change of today's world it has
     become necessary for every dynamic organization to
     keep their plan as current as possible through strategic
     planning
•    Strategic planning is often used in place of long range
     planning
• SWOT Analysis
  – Is a strategic planning tool that
    matches internal organization
    strengths and weakness with external
    opportunities and threats
  – By reviewing SWOT a useful strategy for achieving
    objectives will become evident
• SWOT analysis defines the relationship
  between internal and external appraisals in
  strategic analysis
• It is an exercise in identification and analysis
In the health sector:-
1. strengths may be considered availability of
    resources and trained human power
2. Weaknesses include lack of managerial talent and
    obsolete facilities
3. Threats include adverse cultural believes toward
    modern medical practice and growing cost of essential
    drugs.
4. Examples of opportunities are clear and supportive
    government policies and presence of functional health
    committee in the communities.
2. Tactical/Operational planning
  – Is short-range planning that emphasizes the current
    operations of various parts of the organization
  – Short-range is defined as a period of time extending
    only about one year or less into the future
  – Managers use tactical planning to outline what the
    various parts of the organization must do for the
    organization to be successful at some point one year
    or less into future
  – Tactical plans usually are developed for organizations
    in the areas of production, marketing, personnel,
    finances and plan facilities
 Comparing and coordinating the two types of plans
   – In striving to implement successful planning
     systems within organizations, manger must
     remember several basic differences between
     strategic planning and tactical planning
   1. since upper level managers generally have better
       understanding of the organization as a whole than
       to do lower-level managers, and since lower level
       managers generally have better undressing of the
       day to day organization operations than do upper
       level mangers strategic plans usually are
       developed by upper level mangers and tactical
       plans by lower level managers
2. Since strategic planning emphasizes on the analyzing
  the every day functioning of the organization, facts on
  which to base strategic plans are usually more difficult
  to gather than are facts on which to base tactical plans
3. Difference between strategic and tactical planning
     involves the amount of detail in the final plans
4. Since strategic plans are based primary on a
     predication of the future and tactical plans on known
     circumstances that exists within the organization,
     strategic plans are generally less detailed than tactical
     plans
5. Lastly since strategic focuses on the long term and
     tactical planning on the short term strategic plans
     cover a relatively long period of time
Areas of differences         Strategic planning              Tactical planning


Individuals involved         Developed mainly by upper Developed mainly by lower
                             level management          level management t



Facts on which to base       Facts are generally difficult   Facts are generally easy to
planning                     to gather                       gather



Amount of details in plans   Plans contains relatively       Plans contain substantial
                             little detail                   amount of detail



Length of time plans cover   Plans cover long periods of     Plans cover short periods
                             time                            of time
Questions for
   Review
Questions
   ?
Thank You!
6. Steps in Planning
a)   Situational analysis
b)   Selecting priority problems
c)   Setting objectives and targets
d)   Identifying potential obstacles and limitations
e)   Designing the strategies
f)   Writing the plan
1. Situational analysis
  –First stage in the development of a plan
   at all levels
  –Helps provide broad basis of
   understanding
  –For two reasons
    • It provides a common reference point for
      the rest of the planning process
    • It allows the selection of priority areas of
      concern for planning content of situational
      analysis
1. Population characteristics
2. Review area characteristics and
   Infrastructure
3. Policy and political environment
4. Analysis of health needs
5. Analysis of health services
6. Analyze resources
7. Review past implementation and
   experience
• Population characteristics
  –Study size, composition, and distribution of
   the population
  –Identify target groups
  –Determine population size by category
  –Estimate overall population growth rate
  –Determine religious, educational and
   cultural characteristics
• Review area characteristics and infrastructures
  – Geographical and topographical situation
  – Infrastructure
    • Transport modes and routes
    • Communications
    • Water supply and sanitation facilities
    • Utilities-including distribution of main electricity
  – Socio-economic situation
    • Change in patter of income distribution
  – Public and private sector structures
• Policy and political environment
  – Consider national health policy and programs and
    relate it to actual situation in your own areas
  – Analyze political environment
• Analyze the health needs
 –There are essentially two
  approaches to know society health
  needs
   • Medical indicators
     –Community health surveys
     –From records of health service
      contacts
     –Perception of health professionals
Community perception of need
  –Surveys of attitudes and views of the community
   members as to their health needs
  –From existing community structures village
   health or development communities or indeed
   at the national level through democratic
   representative structures
• Community perceived health needs
  – Harder to define
  – Often expressed in terms of service deficiencies rather
    than health indicators
• Medically perceived health needs
  – Morbidity rates
     • Incidence
     • Prevalence
  – Mortality rates
     • General population mortality rates
     • Age specific one’s
  – Disability rates
  – Non-illness related needs
     • Antenatal care, family planning
• Analyze health services
  –Analyze organization structure and
   functions of health services
  –Service facilities
  –Service utilization
  –Service gaps
  –Identify limitations/bottle neck in
   organization structure
• Analyze resources
 –Financial resources
 –Personnel
 –Material/equipment
 –Space/building
 –Time
 –Information
• Review past implementation experiences
  –Find out information or experiences
    from activities implemented in the past
  –Success
  –Short comings
2. Selecting critical priority problems
  –Competing needs and limited
   resources
  –The most critical and hardest
   planning stage and yet cannot be
   avoided
• Problem-is a difficulty or obstacle seen to exist
  between a present situation and desired future
  objectives
• It is useful to group problems under common
  headings
  – Environmental problem
     • Poor sanitation
     • Over crowding
     • Lack of safe drinking water
  – Disease or Health problems
     •   Malaria
     •   Malnutrition
     •   Respiratory disease
     •   Diarrhea
• Socio economic problems
  – Low per capital income
  – Illiteracy
  – Poor equity in distribution of health services
  – Cultural and religious habits
• Health Service Problems
  – Insufficient drugs and materials
  – Lack of qualified personnel
  – Difficulty in visiting outlying areas
• Making such groups of problems helps seeking
  common solutions
• There are always discrepancies between the
  health needs and available resources. Hence a
  health planner is obliged to take certain
  problems first
• Priority problems are often selected by
  setting selection criteria and giving scores for
  each problem according to these criteria
• The selection criteria for priority problem are
  – Magnitude of the problem
  – Degree of severity (consequent suffering and
    disability)
  – Feasibility-in terms of cost effectiveness and social
    acceptability of intervention
  – Sustainability in terms of resources and
    organizational capacity
  – Community concern
  – Political and social acceptability with
    consideration of equity
  – Consistence with multi-sectoral approach
• Consistence with governmental planning and
  budgetary system
• Ranking health problems can be done using
  criteria on five point scale
• 5-very high
• 4-high
• 3-moderate
• 2-low
• 1-very low
3. Setting objectives and Targets
• Goals-are broad statements
  – There is generally one goal for a service.
    This might be health for all by 2000 and
    beyond
• Aims-number of aims related to the goal
  – They are specific to particular health
    problem
  – One might be to raise nutritional status of
    women and children
• Objectives-for each program aim, there may
  be a number of objectives which are specified
  in measurable terms
  – An objective for the above aim might be to ensure
    that 95 percent of children are adequately
    nourished
• Targets-For each objective there may be
  various targets which specify various points on
  the way to the attainment of the objective
  – They are defined in relation to a point in time. For
    example a target for the above objective might be
    to ensure that 75 percent of children are
    adequately nourished by 2002
• If the program is made to have an
  objective and target it must be SMART
  – S = Specific
  – M= Measurable
  – A = Achievable
  – R = Realistic
  – T = Time bound (Timely)
• Example by the end of 2002, 90% of
  eligible children will be vaccinated
  against six target diseases in Tigray
  region
4. Identifying Obstacles and Limitations
• Identifying the presence of any situation that may
  prevent the achievement of each objective and target
• Resources
   – People
   – Equipment
   – Money
   – Time
   – Information
• Environment
   – Geographical features
   – climate]
   – Technical difficulties
   – Social factors
5. Designing the strategies
• Once objectives and targets are set, the
  planner assesses the different ways
  (strategies) for achieving them
• Choosing the best strategy entails analyzing
  resources available and needed for each
  strategy
• The potential strategies often include
  technology to be applied, procedures to be
  used and defining the role of communities
  and other sectors
• For each chosen strategy, the corresponding
  activities to be undertaken and the resources
  needed should be detailed, including
  – who will do the activities (job description of all
    involved personnel)
  – which things would be needed (equipment, and
    money),
  – where the work will be done and the methods of
    controlling
• Determine resources required in terms of
  proposed strategy the
  time, staff, facilities/materials, and money
• Estimate strategy costs and assess adequacy
6. Writing the plan
Out line of writing a plan
1. Summary
2. Problem statement
3. Objectives and targets
4. Strategies and activities
5. Resources needed and how they are going to be
    utilized specify budget required
6. Monitoring and evaluation (periodic and end of
    program assessment, how, by whom
    , when, indicators of effectiveness)
• Gantt Chart-this is a bar graph with time on
  horizontal axis and the resources/activities to
  be scheduled on the vertical axis
• Main weakness of Gantt Chart-it lacks
  information on interrelation of tasks to be
  performed
• Human resource planning
  – What types of people does the organization
    need to reach its objectives
  – How many of each type are needed
  – What steps for the recruitment and
    selection of these people should the
    organization take
  – Can present employees be further trained
    to fill future needed position
– How does each category of organization members
  improve his/her career, get promoted
– At what rate are employees lost from the
  organization
– Why are employees lost from the organization
– What should be done to train competent and
  experienced staff
• Why plans fail?
  – The following are some important reasons why
    plans are not successful
    • Planning is not integrated into the total management
      system
    • A lack of understanding of the different steps of the
      planning process
    • Management expects that plans will be realized with
      little effort
    • Too much attempted at once
    • Failing to operate by the plan
    • Inadequate input in planning
    • Unforeseen (unexpected) changes in the environment
Questions
   ?
Thank You!

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Health Planning for Health Sciences and Medical Students

  • 1. Health Service Management Lecture Notes for Second Year Public Health Students ©Medco Bio Medical College, September 2012 Mekelle Campus, Mekelle, Tigray, Ethiopia
  • 2. Chapter 02 Health Planning Functions (Total Time Allocated for this Chapter = 6 hrs) He who fails to plan, plans to fail!
  • 4. 1. Definitions • Planning is the combination of compiling and analyzing information, dreaming up ideas, using logic and imagination and judgment in order to arrive at a decision about what should be done • Planning can also be defined as systematic method of trying to attain explicit objectives for future though the efficient and appropriate use o resources, available now and in the future
  • 5. Health planning is the process of defining community health problems, identifying needs and resources, establishing priority goals, and setting out the administrative action needed to reach those goals
  • 6. • Planning is deciding in advance what is to be done, it is projected course of action for the future • To plan is to propose a forward program for guiding the future affairs of an organization • The planning process starts with the assumption that the future will be different from the present, and it attempts to determine how the organization can take advantage of that difference
  • 7. • Planning thus becomes a device for change • It is clear that individual activity and organization activity without plan will be ineffective • if you don’t know where you are going no road will get you there! • All these definitions have common point, that planning is a process that lays the base for future action
  • 8. • The important components of this and other similar definitions are concepts of – Where are we going (objectives)? – With what (resources)? – How (efficient and appropriate implementation)? – When (future)? – Degree for formalization (explicitness, systematic and method) about the process?
  • 9. 2. Rationale • Planning is not confined to organizations • At personal level most of us plan to some degree or other • We are constantly making decisions about our future, ranging from what we will do tomorrow through holiday plans to our careers. Therefore, importance of planning is unquestionable • The importance of planning:- it helps – Coping with future uncertainty and changes – Focus attention on objectives – It obtains economic operation • Provides performance standards and facilitates control • Helps foreseeing and identifying potential risks
  • 10. 3. Scopes of planning 1. what is target client? i. Population ii. Institution iii. Program what the plan intends to address should be clearly defined 2. what is the target geographical region or area? i. Village/kebele ii. District/Zonal iii. Region At what level you are planning has to be clearly defined 3. For what level of comprehensiveness should service be planned?
  • 11. Environmental Determinants Comprehensive Health Care • Diet-sanitary preparation of food • Curative • Avoidance of harmful life • Preventive style • Promotive • Housing-sanitary housing condition • Rehabilitative • Unpopulated environment • Freedom from stress
  • 12. 4. Features of Planning 1. A good plan should give – Clear vision, mission, goal and objective – A clear picture of the tasks to be accomplished – The resources needed to accomplish the task. In terms of human, material, financial, and time resources 2. Planning must be collective understanding It requires the participation of  professionals (from health and other sectors)  Community (Non-governmental Organizations)  Government (Party)
  • 13. 3. Planning takes place at all levels 1. Planning takes place at any level in health system 2. Planning takes place continually 3. Planning methods can be applied to • Large program at nations level – Malaria control program • Small one-at village level – Construction of community health post
  • 14. 5. Types of Planning 1. Strategic planning • often referred as allocative planning-normally five years or more • Strategic planning is the process of determining what an organization intends to be in the future and how it will get there • It is finding the best future for your organization and the best path to reach that destination • Due to the rapid rate of change of today's world it has become necessary for every dynamic organization to keep their plan as current as possible through strategic planning • Strategic planning is often used in place of long range planning
  • 15. • SWOT Analysis – Is a strategic planning tool that matches internal organization strengths and weakness with external opportunities and threats – By reviewing SWOT a useful strategy for achieving objectives will become evident
  • 16.
  • 17.
  • 18. • SWOT analysis defines the relationship between internal and external appraisals in strategic analysis • It is an exercise in identification and analysis
  • 19. In the health sector:- 1. strengths may be considered availability of resources and trained human power 2. Weaknesses include lack of managerial talent and obsolete facilities 3. Threats include adverse cultural believes toward modern medical practice and growing cost of essential drugs. 4. Examples of opportunities are clear and supportive government policies and presence of functional health committee in the communities.
  • 20. 2. Tactical/Operational planning – Is short-range planning that emphasizes the current operations of various parts of the organization – Short-range is defined as a period of time extending only about one year or less into the future – Managers use tactical planning to outline what the various parts of the organization must do for the organization to be successful at some point one year or less into future – Tactical plans usually are developed for organizations in the areas of production, marketing, personnel, finances and plan facilities
  • 21.  Comparing and coordinating the two types of plans – In striving to implement successful planning systems within organizations, manger must remember several basic differences between strategic planning and tactical planning 1. since upper level managers generally have better understanding of the organization as a whole than to do lower-level managers, and since lower level managers generally have better undressing of the day to day organization operations than do upper level mangers strategic plans usually are developed by upper level mangers and tactical plans by lower level managers
  • 22. 2. Since strategic planning emphasizes on the analyzing the every day functioning of the organization, facts on which to base strategic plans are usually more difficult to gather than are facts on which to base tactical plans 3. Difference between strategic and tactical planning involves the amount of detail in the final plans 4. Since strategic plans are based primary on a predication of the future and tactical plans on known circumstances that exists within the organization, strategic plans are generally less detailed than tactical plans 5. Lastly since strategic focuses on the long term and tactical planning on the short term strategic plans cover a relatively long period of time
  • 23. Areas of differences Strategic planning Tactical planning Individuals involved Developed mainly by upper Developed mainly by lower level management level management t Facts on which to base Facts are generally difficult Facts are generally easy to planning to gather gather Amount of details in plans Plans contains relatively Plans contain substantial little detail amount of detail Length of time plans cover Plans cover long periods of Plans cover short periods time of time
  • 24. Questions for Review
  • 27. 6. Steps in Planning a) Situational analysis b) Selecting priority problems c) Setting objectives and targets d) Identifying potential obstacles and limitations e) Designing the strategies f) Writing the plan
  • 28.
  • 29.
  • 30. 1. Situational analysis –First stage in the development of a plan at all levels –Helps provide broad basis of understanding –For two reasons • It provides a common reference point for the rest of the planning process • It allows the selection of priority areas of concern for planning content of situational analysis
  • 31. 1. Population characteristics 2. Review area characteristics and Infrastructure 3. Policy and political environment 4. Analysis of health needs 5. Analysis of health services 6. Analyze resources 7. Review past implementation and experience
  • 32. • Population characteristics –Study size, composition, and distribution of the population –Identify target groups –Determine population size by category –Estimate overall population growth rate –Determine religious, educational and cultural characteristics
  • 33. • Review area characteristics and infrastructures – Geographical and topographical situation – Infrastructure • Transport modes and routes • Communications • Water supply and sanitation facilities • Utilities-including distribution of main electricity – Socio-economic situation • Change in patter of income distribution – Public and private sector structures
  • 34. • Policy and political environment – Consider national health policy and programs and relate it to actual situation in your own areas – Analyze political environment
  • 35. • Analyze the health needs –There are essentially two approaches to know society health needs • Medical indicators –Community health surveys –From records of health service contacts –Perception of health professionals
  • 36. Community perception of need –Surveys of attitudes and views of the community members as to their health needs –From existing community structures village health or development communities or indeed at the national level through democratic representative structures
  • 37. • Community perceived health needs – Harder to define – Often expressed in terms of service deficiencies rather than health indicators • Medically perceived health needs – Morbidity rates • Incidence • Prevalence – Mortality rates • General population mortality rates • Age specific one’s – Disability rates – Non-illness related needs • Antenatal care, family planning
  • 38. • Analyze health services –Analyze organization structure and functions of health services –Service facilities –Service utilization –Service gaps –Identify limitations/bottle neck in organization structure
  • 39. • Analyze resources –Financial resources –Personnel –Material/equipment –Space/building –Time –Information
  • 40. • Review past implementation experiences –Find out information or experiences from activities implemented in the past –Success –Short comings
  • 41. 2. Selecting critical priority problems –Competing needs and limited resources –The most critical and hardest planning stage and yet cannot be avoided
  • 42. • Problem-is a difficulty or obstacle seen to exist between a present situation and desired future objectives • It is useful to group problems under common headings – Environmental problem • Poor sanitation • Over crowding • Lack of safe drinking water – Disease or Health problems • Malaria • Malnutrition • Respiratory disease • Diarrhea
  • 43. • Socio economic problems – Low per capital income – Illiteracy – Poor equity in distribution of health services – Cultural and religious habits • Health Service Problems – Insufficient drugs and materials – Lack of qualified personnel – Difficulty in visiting outlying areas
  • 44. • Making such groups of problems helps seeking common solutions • There are always discrepancies between the health needs and available resources. Hence a health planner is obliged to take certain problems first • Priority problems are often selected by setting selection criteria and giving scores for each problem according to these criteria
  • 45. • The selection criteria for priority problem are – Magnitude of the problem – Degree of severity (consequent suffering and disability) – Feasibility-in terms of cost effectiveness and social acceptability of intervention – Sustainability in terms of resources and organizational capacity – Community concern – Political and social acceptability with consideration of equity – Consistence with multi-sectoral approach
  • 46. • Consistence with governmental planning and budgetary system • Ranking health problems can be done using criteria on five point scale • 5-very high • 4-high • 3-moderate • 2-low • 1-very low
  • 47. 3. Setting objectives and Targets • Goals-are broad statements – There is generally one goal for a service. This might be health for all by 2000 and beyond • Aims-number of aims related to the goal – They are specific to particular health problem – One might be to raise nutritional status of women and children
  • 48. • Objectives-for each program aim, there may be a number of objectives which are specified in measurable terms – An objective for the above aim might be to ensure that 95 percent of children are adequately nourished • Targets-For each objective there may be various targets which specify various points on the way to the attainment of the objective – They are defined in relation to a point in time. For example a target for the above objective might be to ensure that 75 percent of children are adequately nourished by 2002
  • 49. • If the program is made to have an objective and target it must be SMART – S = Specific – M= Measurable – A = Achievable – R = Realistic – T = Time bound (Timely) • Example by the end of 2002, 90% of eligible children will be vaccinated against six target diseases in Tigray region
  • 50. 4. Identifying Obstacles and Limitations • Identifying the presence of any situation that may prevent the achievement of each objective and target • Resources – People – Equipment – Money – Time – Information • Environment – Geographical features – climate] – Technical difficulties – Social factors
  • 51. 5. Designing the strategies • Once objectives and targets are set, the planner assesses the different ways (strategies) for achieving them • Choosing the best strategy entails analyzing resources available and needed for each strategy • The potential strategies often include technology to be applied, procedures to be used and defining the role of communities and other sectors
  • 52. • For each chosen strategy, the corresponding activities to be undertaken and the resources needed should be detailed, including – who will do the activities (job description of all involved personnel) – which things would be needed (equipment, and money), – where the work will be done and the methods of controlling • Determine resources required in terms of proposed strategy the time, staff, facilities/materials, and money • Estimate strategy costs and assess adequacy
  • 53. 6. Writing the plan Out line of writing a plan 1. Summary 2. Problem statement 3. Objectives and targets 4. Strategies and activities 5. Resources needed and how they are going to be utilized specify budget required 6. Monitoring and evaluation (periodic and end of program assessment, how, by whom , when, indicators of effectiveness)
  • 54. • Gantt Chart-this is a bar graph with time on horizontal axis and the resources/activities to be scheduled on the vertical axis • Main weakness of Gantt Chart-it lacks information on interrelation of tasks to be performed
  • 55. • Human resource planning – What types of people does the organization need to reach its objectives – How many of each type are needed – What steps for the recruitment and selection of these people should the organization take – Can present employees be further trained to fill future needed position
  • 56. – How does each category of organization members improve his/her career, get promoted – At what rate are employees lost from the organization – Why are employees lost from the organization – What should be done to train competent and experienced staff
  • 57. • Why plans fail? – The following are some important reasons why plans are not successful • Planning is not integrated into the total management system • A lack of understanding of the different steps of the planning process • Management expects that plans will be realized with little effort • Too much attempted at once • Failing to operate by the plan • Inadequate input in planning • Unforeseen (unexpected) changes in the environment