1. HAFIZ -UL -RAHUMAN
Email: hafizr239@gmail.com / hafizr239@live.com
U.A.E – Mobile No: 0559905645
OBJECTIVES
Seeking a position that will benefit from my IT experience, positive
interaction skills and industry contacts where my eleven years’ experience
can improve the IT Standards of the establishment.
AREA OF EXPERTISE
 IT troubleshooting for various issues.
 Biometric troubleshooting.
 SQL Database management.
 VB.net Intermediate Level Programming.
 Point Of Sale troubleshooting application support.
 PDA Troubleshooting.
 Testing and evaluating new technology.
 Windows Active Directory.
 Data Protection Act.
EXPERIENCE
Feb. 2012 – Current
Sun & Sand Sports (Gulf Marketing Group)
United Arab Emirates
Senior IT Executive
Reporting directly to the IT Group Head / IT Manager and collaborating
closely with the IT Team members. Responding to queries in a timely and
accurate manner and resolving queries to the User’s satisfaction including
Board Members and Group Heads.
 Responsible for diagnosing & resolving hardware, software & end
users problems.
 Investigate specialist and complex IT support issues.
 Handling of various IT Issues for all GCC Retail Outlets.
 Data Operations (Updating of Item Codes and Barcodes).
 Checking and completing GITs – Goods in Transit.
 Biometric Supports and Application Support.
 Intermediate Level VB.net - SQL application development.
 PDA Equipment configuration and troubleshooting.

2.  Installation and configuration of the PDA Server for locations.
 SAP Installations and configuration – Client Level
Jun. 2008 – Sept. 2011
PC Guru, Sri Lanka
IT Technical Manager
 Responsible for diagnosing & resolving IT hardware and software
issues of the clients.
Jan. 2003 – Feb. 2008
FTC Group Private Ltd, Sri Lanka
IT Support
 Designing Brochures.
 Designing Catalogues.
 Email Advertising.
 PC Troubleshooting.
PERSONAL INFORMATION
Date of Birth : April 2nd
1985
Nationality : Sri Lankan
Marital Status : Married
EDUCATION
1994 – 2002
 G.C.E. London O/L Examination
2003 – 2004
 G.C.E. Local O/L Examination
THE ABOVE GIVEN PARTICULARS ARE TRUE AND CORRECT TO THE
BEST OF MY KNOWLEDGE