NHS e-Referral Service (ERS) presentation delivered by The Health and Social Care Information Centre (HSCIC) at the Healthcare Efficiency Through Technology (HETT) Expo - Oct 2013.

1. Introducing the Vision
for an
NHS e-Referral Service
making paperless referrals a reality

2. The strategic drivers
• Creating a paperless NHS by 2018
• Putting Patients First - The NHS England
business plan for 2013/14 – 2015/16
• The NHS Constitution
• The NHS Mandate
• The New NHS Provider Licence
• Liberating the NHS – ‘no decision about me
without me’
• The 2013/2014 NHS Standard Contract
• Choose and Book Best Practice Guidelines

3. Where are we now?
3

4. Why Digital…?
4
Part of every day life
Fast Safe Secure

5. Take booking a flight - would
you….
Contact a
travel agent
Phone various
airlines
OR
Log onto a
website that
gives you all
the information
in a single
place
Why should healthcare be any different?
5

6. Choose and Book today
6We want to build on the positives for the future
Processed
over 40
million
referrals
to over 47
thousand
services

7. The future
How can we build on the successes, learn
from the challenges, and create an NHS
e-Referral Service which supports the
strategic drivers and principles?

8. NHS e-Referral Service Principles
1
The new NHS e-Referral Service will improve patient outcomes, user
experiences and support the drive to a future paperless NHS referral
system.
2
The new service will build upon the benefits and successes of the
Choose and Book system, acknowledging its failures (both real and
perceived) and lessons learned.
3
There will no longer be a mixed economy of paper and electronic
referrals.
4
The needs of patients and professionals will be foremost in designing
the new service, which will include support for enhanced functionality
and usability.

9. NHS e-Referral Service –
engagement so far…
During 2012/13, a range of stakeholder engagement
events were held to listen to peoples’ experiences and
aspirations of what an ideal e-referral service might
look like
We have spoken to
 Patients
 Clinical Commissioning Groups (CCGs)
 Referrers (GPs)
 Service Provider organisations

10. Stakeholder feedback
Patients would like to see
10
Online services
Self referral
Patients
Useful information
Book all appointments
Follow-up
Phone Apps
Alerts and Reminders

11. Stakeholder feedback
Commissioners would like to see
11
Better reporting
Referral management
support
CCGs
More information

12. Stakeholder feedback
GPs would like to see
1212
All appointment slots
available
More intuitive
GPs
Seamless integration
Referral templates
Decision aids
Enhanced Advice and
Guidance
Diagnostic services
Outcome and Discharge
information

13. Stakeholder feedback
Consultants would like to see
1313
Better integration
Improved referral
review
Consultant
Linked appointments
Onward and tertiary
referrals

14. 1414
• Based on what we have heard so
far, a range of digital
representations of typical patient
journeys have been developed for
users to review
• These and further information can
be found on the NHS e-Referral
Service website at:
www.hscic.gov.uk/ers
NHS e-Referral Service – the Vision

15. How can YOU now get involved?
15
NHS e-Referral Service Vision
– making paperless referrals a reality
• Visit our website and give us
your feedback on the pathway
scenarios
• Support our future workshops
• Contact us on email:
nhs.ers@hscic.gov.uk