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2012 Skills Based Summit - General Mills, Positioning to Stand Out
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2012 Skills Based Summit - Deloitte, Pro Bono & Skills Based Volunteering
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2012 Skills Based Summit - A Billion + Change & HandsOn Twin Cities, The Read...
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2012 Skills Based Summit - Agenda
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2012 Skills Based Summit - 3M, Understanding the Income Statement & Balance S...
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2012 Skills Based Summit - 3M, Understanding Cash Flow & Long Term Financial ...
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2012 Skills Based Summit - 3M, Budgeting & ROI
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2012 Skills Based Summit - Thomson Reuters, Workplace Efficiencies
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What do highly effective leaders and teams do differently? Is there a science to great leadership? The answer is yes and the key is learning the science of managing our emotions. Learn how the science of emotions can be leveraged to help build relationships, show compassion and integrity, lead innovation and drive performance. According to a recent Harvard study, Emotional Intelligence counts for twice as much as IQ and technical skills combined in determining who will be most effective at demonstrating these kinds of qualities, making it the greatest driver of success in Leadership.
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2012 Skills Based Summit - Presenting Companies & Topics
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We all have work we do that follows a standard process. However, we often fail to recognize what that process may look like to our customer or client. How well do you understand your customer needs or expectations? This workshop will provide you with a practical tool to understand your process from the customer’s point of view. By doing so, you can identify a mediocre versus an exceptional customer experience. By looking through the lens of the customer and evaluating your customers’ experience, you will improve your organization.
2012 Skills Based Summit - Cummins, Customer Support Excellence: Customer …
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We all have "customers" - whether we call them clients, patients, guests, students, funders, volunteers, government officials, co-workers or board members. Any time a customer comes into contact with your organization, they form an impression which can influence future actions and decisions. Viewing your organization through "The Lens of the Customer" will give you practical tools to evaluate your organization from your customers' perspective. You will also learn how "Everything Speaks" and take away ideas for creating customer "Wows."
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What do highly effective leaders and teams do differently? Is there a science to great leadership? The answer is yes and the key is learning the science of managing our emotions. Learn how the science of emotions can be leveraged to help build relationships, show compassion and integrity, lead innovation and drive performance. According to a recent Harvard study, Emotional Intelligence counts for twice as much as IQ and technical skills combined in determining who will be most effective at demonstrating these kinds of qualities, making it the greatest driver of success in Leadership.
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We all have work we do that follows a standard process. However, we often fail to recognize what that process may look like to our customer or client. How well do you understand your customer needs or expectations? This workshop will provide you with a practical tool to understand your process from the customer’s point of view. By doing so, you can identify a mediocre versus an exceptional customer experience. By looking through the lens of the customer and evaluating your customers’ experience, you will improve your organization.
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2012 Skills Based Summit - Deloitte, Pro Bono & Skills Based Volunteering
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