4. Connecting companies and customers
STILL waiting on
Npower boiler repair Public
Want us to get in touch? Public
Great, thanks! Public
Discussion with Npower Private
Thank you so much!
Public Npower problem sorted
9. Tips for companies
Manage expectations
If you can’t fix it, acknowledge it
Every customer is equal
You can’t win ‘em all
You’re human
10. Positive outcomes
“I can't thank you enough, I doubt I would have got it back for a long time if it hadn't
have been for you.”
“Thanks for your help had a good result from ****.”
“Wow which, you really get things done dont you? Thank you - amazing! ****
have been little to no help when i've asked them!”