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We Improve Profitability Hans-Gerlach Woudboer September 2009 Customer Profitability   Analysis and Improvement  by building a multi-dimensional enterprise model
Hans-Gerlach Woudboer ,[object Object],[object Object],[object Object],[object Object],[object Object]
Do You Know Your Customers True Profitability? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Enterprise Performance Overview ,[object Object],[object Object],[object Object]
WhaleCurve can show Customer, Products, Channel , Activity, or any other desired Dimensional Profitability ,[object Object],[object Object],[object Object],[object Object],[object Object]
Whale Curve
Dependence on  Customer versus Loss of Profit Loss of Profit Dependence on  Customer
Potentializer ,[object Object],[object Object],[object Object]
Multi-Dimensional Calculator
 
Performance Management Suite ,[object Object],[object Object],[object Object],[object Object]
Performance Management Suite
Profitability Improvement Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],*GSO=Global Search Nonlinear Optimization Technology
Our Approach and Performance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
One-day   workshop and focused Customer Profitability Analysis ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Resources and Data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
References Technische Glaswerke Ilmenau Evonik-Degussa Calpam  a Kuwait Petroleum Company A Medical Care Company

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Customer Profitability Improvement