Anna Lambert, Communication Manager at Halton Housing Trust talks about the social media tools utlised by the organisation and how they use them to their advantage.
5. Use of social media
Facebook
ï§ Do customers want to talk to us on facebook?
ï§ âLikesâ
ï§ Content
ï§ Increasing numbers
ï§ Customer consultation
9. Use of social media
Beyond the Garden Gate
ï§ Trustâs regeneration work
ï§ Based on residential consultation and feedback
ï§ Great local feedback results
11. Use of social media
YouTube
ï§ Welfare Reform video
ï§ Use links in from social media
ï§ Annual Report on here
12. Use of social media
App
ï§ Pay your rent
ï§ Report a repair and ASB
ï§ Android only
13. Use of social media
Google+/LinkedIn
ï§ Not that many users
ï§ Google will use + pages for searching
ï§ Improved search rankings
ï§ Feeds on website â regularly updated content
14. Use of social media
Why not?
ï§ Conversation is happening
ï§ Trust our employees on the phone?
ï§ Biggest risk is doing nothing
15. Use of social media
The future for engagement?
ï§ Complaints via facebook?
ï§ Generation x, y and z
ï§ One of many tools
16. Use of social media
?
Questions
Name: Anna Lambert
Tel: 0151 510 5107
Mob: 07947 614 087
Email: anna.lambert@haltonhousing.org
Facebook: www.facebook.com/halton-housing-trust
Twitter: @haltonhousing