This document lists various libraries that are experimenting with social media and new technologies to engage users and provide reference services. It mentions several libraries that are using Facebook, Twitter, text messaging, Skype, and mobile applications. It also raises some issues with current reference services and asks the reader for their thoughts on libraries' use of new technologies.

1. Technology in the Wild
A library 2.0 safari

2. Exploring the wilds of Facebook
• Cal Poly Pomona University Library
• Hennepin County Library
• Seattle Public Library System
East Lansing Public Library
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• Missouri River Regional Library

3. Tracking the elusive Twitter
• ASU Library Channel
• Casa Grande Public Library
• Yale Law Library
Houston Public Library
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• Shatford Library
• Library of Congress
Not a library, but a great use of Twitter:
Mars Phoenix Lander

4. Reference with the speed of a cheetah
• Ohio University Library - skype and Meebo
• Yale Science Library - text messaging
• Chandler Public Library - Meebo
...and many more!
Issues
Separate but not equal
Ask-A-Librarian Services Need a Reboot
Virtual Services in Libraries

5. Tools even an elephant would use
• D.C. Public Library - iPhone application
• Miami-Dade Public Library - iGoogle Gadget
• Lansing Public Library - a variety of tools
• Denver Public Library
• ASU Library Channel
• PLCMC
• Dublin City Public Libraries -
Netvibes

6. Your trophies
What do YOU think?