The 10 Most Influential Leaders in Telecom Industry, 2023.pdf
ITS Innovation Series
1. | 1
Series in ITS Innovation
The Future Role of
Business Technology
Leadership
Series in ITS InnovationJune 2016
G. Serian
Sanofi ITS Domain Leader for Global Regulatory Affairs
NJ Society of Information Management - Executive Board; SVP Programs Committee
Global Executive Network – Professional Council
Greater Philadelphia Senior Executive Group - Member
2. The Future Role of Business Technology Leadership
Series in ITS Innovation | 2
All future CIO’s must demonstrate the following traits:
Visionary
Inspirational
Integrity
Accountability
Transparency
Conflict Management
Innovative
Decisiveness
Humility
o Understanding your audience
o Not being arrogant
o Know when to stop talking and start listening
Making others feel like they are important
Demonstrate emotional intelligence
o “Awareness”; Be aware; I.E. Body language; eye contact
3. The Future Role of Business Technology Leadership
Series in ITS Innovation | 3
All future CIO’s must poses the following traits (continued…)
Detailed oriented
Collaborative
o Inclusive; Have influence; Achieving “buy-in”
Active in relationship building
Risk takers
Well Rounded
Need to be a CIO plus a Chief Digital Officer
Many take over supply chain and logistics
Able to manage those that do not report to you
Work in multi cultures
Track what your customers are doing
Political savviness
o Navigating through a company is a skill
Speak the language of finance
4. The Future Role of Business Technology Leadership
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All future CIO’s must poses the following traits (continued…)
Creative
o This means needing more mental space. I.E. can’t be creative if
your own pipeline is clogged with “stuff”
o Explore without limits… “that’s how we all learned as children
o “Let go of reality”…don’t limit yourself
Keep up to date with technology
o Mobility
o Business Intelligence
o Build digital enterprise
Must keep up to date with business changes
o Technology; Culture; Structural; Process
The new CIO is a manager of Service Providers
CIO is the CEO of technology
Develop a “CEO mindset” – biggest concern? SALES
Skills can be acquired, what’s important is talent
5. The Future Role of Business Technology Leadership
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Success factors in how a CIO will be measured:
85% Personality and how collaboration with others is done
o People move by persuasiveness
o Look at how something can be done as opposed to why it cant,
while protecting the company data
o Build credibility
o Stretch opportunities – Always look for opportunities within
opportunities
o Visibility and accountability
o Assessment and feedback
15% Technical Skills; Knowledge
Must be more strategic with the business
Investments are now less about cost and more about business
value – Big change from past CIO charters.
Offer mobility/cloud services and move away from traditional
operations
6. The Future Role of Business Technology Leadership
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CIO Leadership Behavior
Lead by example
Carry a positive attitude
o Energy is transferable
Evaluate what your doing.
o Sometimes its not a matter of doing something different,
but thinking differently about what you are doing
CIO’s historically have been managers of the back-office,
Going forward, CIO’s must enable themselves and their
teams to see how their contribution leads to a customer
saying yes.
As a CIO, what is your line of sight to the revenue
7. The Future Role of Business Technology Leadership
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CIO Responsibilities and challenges:
Enable workforce and end-users to work anywhere.
Environments have to be secure and performance must be same
or close to office campus.
Make data transparent but secure.
IT does not own the data but are the “stewards” of the data.
How do we use information to predict the future.
Competitiveness is not in raw data, but how to use it.
High definition video conferencing investments.
System builds and IT services must be agile.
Get them out there in 60 – 90 days, not 6 – 12 months. It won’t be
perfect; 75% correct, then build on that after it is out.
Communicating to the business that once data goes to the cloud, the
business no longer gets 100% of what they want.
You get what the cloud offers.
Can promote its ok to fail, as long as everyone understands the risk.
8. The Future Role of Business Technology Leadership
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Only companies and organizations that reinvent themselves
survive.
To facilitate your organization
Hire people that are smarter then you.
Get the right people in the right places doing the right
things
Hire them, then get out of there way
9. The Future Role of Business Technology Leadership
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CIO’s measured on:
Uptime of systems; Scheduled upgrades
But also setting culture “Culture eats strategy for
lunch”
o Ex: Encourage team members to be participants and
not spectators…(in a product, services, movement..)
Challenges:
Security, security, security
Many technologies are available to the consumers much
quicker then it is in a corporate environment.
Speed of information sharing with Facebook and Twitter
sometimes yields information before there is an
opportunity to scope out and manage the information
10. The Future Role of Business Technology Leadership
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How CIO’s can fail
Not innovative enough
Not strategic enough
Lack of execution
Not working with the business
Perfect infrastructure will not grow your business. Must be
competitive
Accepting a CIO role where mistakes are not tolerated.
o Environment where risk taking is not tolerated could be a
big mistake
Not able to adapt to change
11. The Future Role of Business Technology Leadership
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CIO’s Focus:
People
Infrastructure (HW/SW)
Projects & portfolio management
IT business partnership (internal)
External partnership
IT investments
Technology innovation
Have enterprise view of the customer
Customer experience management
o Make it individualized “customer of one”
o How your customer “should” feel, not “how” they feel
How what they do is related to impacting profit
Be willing to implement change
Networking – one of the most important CIO focuses