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Series in ITS Innovation
The Future Role of
Business Technology
Leadership
Series in ITS InnovationJune 2016
G. Serian
Sanofi ITS Domain Leader for Global Regulatory Affairs
NJ Society of Information Management - Executive Board; SVP Programs Committee
Global Executive Network – Professional Council
Greater Philadelphia Senior Executive Group - Member
The Future Role of Business Technology Leadership
Series in ITS Innovation | 2
 All future CIO’s must demonstrate the following traits:
 Visionary
 Inspirational
 Integrity
 Accountability
 Transparency
 Conflict Management
 Innovative
 Decisiveness
 Humility
o Understanding your audience
o Not being arrogant
o Know when to stop talking and start listening
 Making others feel like they are important
 Demonstrate emotional intelligence
o “Awareness”; Be aware; I.E. Body language; eye contact
The Future Role of Business Technology Leadership
Series in ITS Innovation | 3
 All future CIO’s must poses the following traits (continued…)
 Detailed oriented
 Collaborative
o Inclusive; Have influence; Achieving “buy-in”
 Active in relationship building
 Risk takers
 Well Rounded
 Need to be a CIO plus a Chief Digital Officer
 Many take over supply chain and logistics
 Able to manage those that do not report to you
 Work in multi cultures
 Track what your customers are doing
 Political savviness
o Navigating through a company is a skill
 Speak the language of finance
The Future Role of Business Technology Leadership
Series in ITS Innovation | 4
 All future CIO’s must poses the following traits (continued…)
 Creative
o This means needing more mental space. I.E. can’t be creative if
your own pipeline is clogged with “stuff”
o Explore without limits… “that’s how we all learned as children
o “Let go of reality”…don’t limit yourself
 Keep up to date with technology
o Mobility
o Business Intelligence
o Build digital enterprise
 Must keep up to date with business changes
o Technology; Culture; Structural; Process
 The new CIO is a manager of Service Providers
 CIO is the CEO of technology
 Develop a “CEO mindset” – biggest concern? SALES
 Skills can be acquired, what’s important is talent
The Future Role of Business Technology Leadership
Series in ITS Innovation | 5
 Success factors in how a CIO will be measured:
 85% Personality and how collaboration with others is done
o People move by persuasiveness
o Look at how something can be done as opposed to why it cant,
while protecting the company data
o Build credibility
o Stretch opportunities – Always look for opportunities within
opportunities
o Visibility and accountability
o Assessment and feedback
 15% Technical Skills; Knowledge
 Must be more strategic with the business
 Investments are now less about cost and more about business
value – Big change from past CIO charters.
 Offer mobility/cloud services and move away from traditional
operations
The Future Role of Business Technology Leadership
Series in ITS Innovation | 6
 CIO Leadership Behavior
 Lead by example
 Carry a positive attitude
o Energy is transferable
 Evaluate what your doing.
o Sometimes its not a matter of doing something different,
but thinking differently about what you are doing
 CIO’s historically have been managers of the back-office,
Going forward, CIO’s must enable themselves and their
teams to see how their contribution leads to a customer
saying yes.
 As a CIO, what is your line of sight to the revenue
The Future Role of Business Technology Leadership
Series in ITS Innovation | 7
CIO Responsibilities and challenges:
 Enable workforce and end-users to work anywhere.
 Environments have to be secure and performance must be same
or close to office campus.
 Make data transparent but secure.
 IT does not own the data but are the “stewards” of the data.
 How do we use information to predict the future.
 Competitiveness is not in raw data, but how to use it.
 High definition video conferencing investments.
 System builds and IT services must be agile.
 Get them out there in 60 – 90 days, not 6 – 12 months. It won’t be
perfect; 75% correct, then build on that after it is out.
 Communicating to the business that once data goes to the cloud, the
business no longer gets 100% of what they want.
 You get what the cloud offers.
 Can promote its ok to fail, as long as everyone understands the risk.
The Future Role of Business Technology Leadership
Series in ITS Innovation | 8
 Only companies and organizations that reinvent themselves
survive.
 To facilitate your organization
 Hire people that are smarter then you.
 Get the right people in the right places doing the right
things
 Hire them, then get out of there way
The Future Role of Business Technology Leadership
Series in ITS Innovation | 9
 CIO’s measured on:
 Uptime of systems; Scheduled upgrades
 But also setting culture “Culture eats strategy for
lunch”
o Ex: Encourage team members to be participants and
not spectators…(in a product, services, movement..)
 Challenges:
 Security, security, security
 Many technologies are available to the consumers much
quicker then it is in a corporate environment.
 Speed of information sharing with Facebook and Twitter
sometimes yields information before there is an
opportunity to scope out and manage the information
The Future Role of Business Technology Leadership
Series in ITS Innovation | 10
 How CIO’s can fail
 Not innovative enough
 Not strategic enough
 Lack of execution
 Not working with the business
 Perfect infrastructure will not grow your business. Must be
competitive
 Accepting a CIO role where mistakes are not tolerated.
o Environment where risk taking is not tolerated could be a
big mistake
 Not able to adapt to change
The Future Role of Business Technology Leadership
Series in ITS Innovation | 11
 CIO’s Focus:
 People
 Infrastructure (HW/SW)
 Projects & portfolio management
 IT business partnership (internal)
 External partnership
 IT investments
 Technology innovation
 Have enterprise view of the customer
 Customer experience management
o Make it individualized “customer of one”
o How your customer “should” feel, not “how” they feel
 How what they do is related to impacting profit
 Be willing to implement change
 Networking – one of the most important CIO focuses

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ITS Innovation Series

  • 1. | 1 Series in ITS Innovation The Future Role of Business Technology Leadership Series in ITS InnovationJune 2016 G. Serian Sanofi ITS Domain Leader for Global Regulatory Affairs NJ Society of Information Management - Executive Board; SVP Programs Committee Global Executive Network – Professional Council Greater Philadelphia Senior Executive Group - Member
  • 2. The Future Role of Business Technology Leadership Series in ITS Innovation | 2  All future CIO’s must demonstrate the following traits:  Visionary  Inspirational  Integrity  Accountability  Transparency  Conflict Management  Innovative  Decisiveness  Humility o Understanding your audience o Not being arrogant o Know when to stop talking and start listening  Making others feel like they are important  Demonstrate emotional intelligence o “Awareness”; Be aware; I.E. Body language; eye contact
  • 3. The Future Role of Business Technology Leadership Series in ITS Innovation | 3  All future CIO’s must poses the following traits (continued…)  Detailed oriented  Collaborative o Inclusive; Have influence; Achieving “buy-in”  Active in relationship building  Risk takers  Well Rounded  Need to be a CIO plus a Chief Digital Officer  Many take over supply chain and logistics  Able to manage those that do not report to you  Work in multi cultures  Track what your customers are doing  Political savviness o Navigating through a company is a skill  Speak the language of finance
  • 4. The Future Role of Business Technology Leadership Series in ITS Innovation | 4  All future CIO’s must poses the following traits (continued…)  Creative o This means needing more mental space. I.E. can’t be creative if your own pipeline is clogged with “stuff” o Explore without limits… “that’s how we all learned as children o “Let go of reality”…don’t limit yourself  Keep up to date with technology o Mobility o Business Intelligence o Build digital enterprise  Must keep up to date with business changes o Technology; Culture; Structural; Process  The new CIO is a manager of Service Providers  CIO is the CEO of technology  Develop a “CEO mindset” – biggest concern? SALES  Skills can be acquired, what’s important is talent
  • 5. The Future Role of Business Technology Leadership Series in ITS Innovation | 5  Success factors in how a CIO will be measured:  85% Personality and how collaboration with others is done o People move by persuasiveness o Look at how something can be done as opposed to why it cant, while protecting the company data o Build credibility o Stretch opportunities – Always look for opportunities within opportunities o Visibility and accountability o Assessment and feedback  15% Technical Skills; Knowledge  Must be more strategic with the business  Investments are now less about cost and more about business value – Big change from past CIO charters.  Offer mobility/cloud services and move away from traditional operations
  • 6. The Future Role of Business Technology Leadership Series in ITS Innovation | 6  CIO Leadership Behavior  Lead by example  Carry a positive attitude o Energy is transferable  Evaluate what your doing. o Sometimes its not a matter of doing something different, but thinking differently about what you are doing  CIO’s historically have been managers of the back-office, Going forward, CIO’s must enable themselves and their teams to see how their contribution leads to a customer saying yes.  As a CIO, what is your line of sight to the revenue
  • 7. The Future Role of Business Technology Leadership Series in ITS Innovation | 7 CIO Responsibilities and challenges:  Enable workforce and end-users to work anywhere.  Environments have to be secure and performance must be same or close to office campus.  Make data transparent but secure.  IT does not own the data but are the “stewards” of the data.  How do we use information to predict the future.  Competitiveness is not in raw data, but how to use it.  High definition video conferencing investments.  System builds and IT services must be agile.  Get them out there in 60 – 90 days, not 6 – 12 months. It won’t be perfect; 75% correct, then build on that after it is out.  Communicating to the business that once data goes to the cloud, the business no longer gets 100% of what they want.  You get what the cloud offers.  Can promote its ok to fail, as long as everyone understands the risk.
  • 8. The Future Role of Business Technology Leadership Series in ITS Innovation | 8  Only companies and organizations that reinvent themselves survive.  To facilitate your organization  Hire people that are smarter then you.  Get the right people in the right places doing the right things  Hire them, then get out of there way
  • 9. The Future Role of Business Technology Leadership Series in ITS Innovation | 9  CIO’s measured on:  Uptime of systems; Scheduled upgrades  But also setting culture “Culture eats strategy for lunch” o Ex: Encourage team members to be participants and not spectators…(in a product, services, movement..)  Challenges:  Security, security, security  Many technologies are available to the consumers much quicker then it is in a corporate environment.  Speed of information sharing with Facebook and Twitter sometimes yields information before there is an opportunity to scope out and manage the information
  • 10. The Future Role of Business Technology Leadership Series in ITS Innovation | 10  How CIO’s can fail  Not innovative enough  Not strategic enough  Lack of execution  Not working with the business  Perfect infrastructure will not grow your business. Must be competitive  Accepting a CIO role where mistakes are not tolerated. o Environment where risk taking is not tolerated could be a big mistake  Not able to adapt to change
  • 11. The Future Role of Business Technology Leadership Series in ITS Innovation | 11  CIO’s Focus:  People  Infrastructure (HW/SW)  Projects & portfolio management  IT business partnership (internal)  External partnership  IT investments  Technology innovation  Have enterprise view of the customer  Customer experience management o Make it individualized “customer of one” o How your customer “should” feel, not “how” they feel  How what they do is related to impacting profit  Be willing to implement change  Networking – one of the most important CIO focuses