2. Living in a Microsoft-free World
Information Management at Atlassian
John Rotenstein
Senior Business Analyst
Atlassian
2

3. John Rotenstein
Atlassian Internal Systems
3

4. “How can we use
Confluence for
Document Management?”
4

5. 5

6. Living in a Microsoft-free World
Our
information
How we use systems
Information Confluence
Management

7. Information Work Information
Management + Culture = Culture
7

8. Internal Political
Technology
Turbulence
Company
Performance
Company
Knowledge Base
Effective
Information Systems
Information
Profitability
Sensitivity
Productivity
Quality
Company CEO’s Peer Evaluation
Information Ethos Information Ethos Export Success
Owens, Ian, Wilson, T.D. and Abell, Angela (1995) “Information and business performance: a study of information systems and
services in high-performing companies” Information Research, 1(1) Available at: http://informationr.net/ir/1-2/paper5.html 8

9. Words of Wisdom
“Culture and quality in information services are positively related
to performance.” rmation Cu lture and Organizational Climates (199
8)
Lars Höglund, A Case Study of Info ion Science
University of Borås. Swedish School of Library and Informat
“Information culture is a strategic goal and should be planned for
as much as the transformation of physical resources.”
Ginman, Information Culture and Business Performance (1988)
International Association of Technological University Libraries (IATUL) Quarterly
“Effective information management is how people use
information, not machines.” Management (1994)
tion
Davenport, Saving IT’s Soul: Human-Centered Informa
Harvard Business Review
9

10. Living in a Microsoft-free World
How we use
Confluence

11. The old way...
11

12. The new way...
12

13. Our Talent (HR) Pages
13

14. 14

15. Interactive Policies
15

16. Types of Comments
Q ues tions
Encouragement
+1 means
‘I agree’
16

17. Have a pony...
17

18. Real-time
social
experience
18

19. xcitem ent!
E
19

20. Oh dear!
Si d e d is cussions
C heer Squ
ad!
20

21. Flattery?
21

22. Our Confluence Dashboard
22

23. Important Topics
{contentbylabel}
23

24. Kudos & Hot Topics
{sql} macro querying JIRA
{most-commented-blogs:inLastDays=3}
24

25. Recent Updates
25

26. RSS Feed Builder
lassian s taff
All At
xpecte d to
are e
he RSS Fee d
read t
26

27. News Reader
27

28. ?
Where do you keep
your corporate
knowledge?
28

29. Sharing a page link via Email
end s an email
S
29

30. Auto-notification of ʻMentionsʼ
30

31. First-day blog
31

32. 32

33. Can lead to...
33

34. Spaces
Like having multiple wikis in one wiki 34

35. How we arrange our Spaces
Dashboard
Departments, Teams Projects People
• Dashboards • Project plans • 1st-Day intro
• Procedures • Meeting minutes • 20% Time
• ‘State of the • Presentations • Personal blog
Union’ reports • Analysis • Pet projects
• Lists of work
35

36. 36

37. 37

38. Don’t edit other people’s pages!
38

39. Staying up-to-date
39

40. Publishing Documentation
Many benefits:
✓ Multimedia
Documentation ✓ In-built search
63%
my ✓ Breadcrumb navigation
3%
www.atlassian.com ✓ Commenting
7%
✓ Permissions
Support
10%
✓ Themes
jira.atlassian.com
17%
http://atlss.in/tech-writing-wiki
Our website traffic 40

41. Wiki Gardening
41

42. Johnʼs Gardening Tips
{contentbylabel}
plugins.atlassian.com

43. Living in a Microsoft-free World
Our
information
systems

44. Instant Messaging (IM)
• Company Announcements
• Asking Questions
• Supplement phone calls
• Sending files
• In/Out indications
44

45. Instant Messaging Etiquette
45

46. Paste Bin
Private
version of
pastebin.com
46

47. Staff Directory
‘Exhibit’
Powered by MIT’s
SIMILE Widgets:
simile-widgets.org
47

48. Central HR System
48

49. Performance Management
small-improvements.com
49

50. Email & Calendars
50

51. Atlassian M.E.A.T.
51

52. Email Response Management
52

53. Support, Bugs, Feature Requests
support.atlassian.com jira.atlassian.com
• Bugs
• Feature Requests
53

54. Financial Information
54

55. Reporting in Confluence
Macros
• SQL
• Chart
• Run
• Deck
• Future
• Beanshell
bit.ly/howto-report
55

56. Reporting
56

57. Subscription Renewals

58. Living in a Microsoft-free World

59. Internal Political
Technology
Turbulence
Company
Performance
Company
Knowledge Base
Effective
Information Systems
Information
Profitability
Sensitivity
Productivity
Quality
Company CEO’s Peer Evaluation
Information Ethos Information Ethos Export Success
Owens, Ian, Wilson, T.D. and Abell, Angela (1995) “Information and business performance: a study of information systems and
services in high-performing companies” Information Research, 1(1) Available at: http://informationr.net/ir/1-2/paper5.html 59

60. Adopt Becomes
Information Organizational
Culture Culture
“...the information culture is no longer distinguishable from
the organizational cu lture and the organization has evolved into
one in which the availabilit y and use of information are inherent in
everyday activities.” del (2003) tory mo
Curry & Moore, Assessing information culture: An explora
International Journal of Information Management
60

61. What’s your
Information
Culture?
61

62. Remember to
vote for me...
Or I’ll take off my
remainin g s h ir t!
62

63. Living in a Microsoft-free World -
Information Management at Atlassian
John Rotenstein, Atlassian
Questions!
(No Microsoft developers were harmed nor employed for this presentation) 63

64. Picture Credits
Library of Congress
Jacob Botter/Flick MySafetySign.com
Book of Motets
deskstore.com
Zazzle / Funny_Gifts NBC
Folmer Christensen
jobsanger.blogspot.com
Rick Stevens Wikipedia / Colibri1968
Adam Craven
metro.co.uk Wikipedia / Bronzino
farmandfablemusings. Salvatore Vuono /
blogspot.com/ FreeDigitalPhotos.net Simon Greig
64

65. Music Credits
All music came from freemusicarchive.org
Striptease Occhi di Bambola
Katapulto Giovanni Vicari
Music to Summon the Spirits We Are Going To Eclecfunk Your Ass
Illinois Brass Band Eclectek
65

66. Living in a Microsoft-free World
66