1. 1) Can I help you?
2) Which days next
week?
3) Can you tell me how
much the room well be?
4) Can you confirm the
booking in writing before
Monday?
5) Do you want a single
or a double room?
6) Do you want full
board?
7) Can I have your
name and address?
a) A single with private
bath.
b) I’ll confirm it.
c) No, just bed and
breakfast.
d) I’d like to reserve a
room for next week.
e) I’m Mr. Jenkins, 14
Prince Street.
f)Monday to Friday, please.
g)Four hundred and fifty
2. -Thank you, Mr. Jenkins. Yes, Can you
confirm the booking in writing before
Monday?
- I’ll confirm it. Yes, I’ll confirm it. Can you
tell me how much the room well be?
-All our rooms have private bathrooms, sir. Do you
want full boards?
- No, just bed and breakfast, please.
-Good morning, Orient Hotel. Can I help you?
- Good morning, I’d like to reserve a room for next
week.
-Four hundred and fifty rupees a night, bed and
breakfast, sir.
-Yes, sir. Which days next week?
- Monday to Friday, please.
- So, that’s a single room, bed and breakfast for four nights.
Can I have your name and address, please?
-It’s Mr Jenkins, 14 Pince Street, Colombo
- And do you want a single or a double room?
- A single with private bath.
- Thank you. Good bye!
- Good bye, sir.
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3. to introduce yourself in the correct way
positive mood
dynamic, distinctive speech
the usage of questions
the absence of long pauses
a client should speak more
the right completion of a dialogue
agreement on the next step
the aim of calling should be reached
the usage of professional vocabulary
4. I have got acquainted
with …
I learnt…
I remembered …
I want to get more
acquainted with…
….
5. Cinquains have a specific structure:
First line: one word (noun) that will be
the subject of the poem;
Second line: two words (adjectives) that
describe the subject;
Third line: three words (-ing verbs) that
have something to do with the subject;
Fourth line: four words (a phrase) that
relate to the subject;
Fifth line: one word (noun) that is similar
to the subject;
