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1	
  
2	
  
— Social	
  Media	
  	
  
— Search	
  Engine	
  Op4miza4on	
  
Topics	
  
3	
  
— Why	
  Use	
  it?	
  
— Social	
  Media	
  Plan	
  
— We’ll	
  cover	
  
•  Facebook	
  
•  TwiFer	
  
•  LinkedIn	
  
•  Pinterest	
  
•  Blogs	
  
•  YouTube	
  
Social	
  Media	
  
4	
  
Why use it?
5	
  
It’s	
  the	
  new	
  SEO	
  
— Social	
  Media	
  Op4miza4on	
  (SMO)	
  is	
  the	
  new	
  SEO,	
  or	
  
rather	
  two	
  halves	
  of	
  a	
  whole.	
  
— SMO	
  is	
  the	
  distribu4on	
  of	
  social	
  objects	
  (videos,	
  blog	
  
posts,	
  tweets,	
  Facebook	
  updates)	
  so	
  that	
  they’re	
  
op4mized	
  to	
  rise	
  to	
  the	
  top	
  of	
  any	
  related	
  search	
  
query,	
  where	
  and	
  when	
  it	
  is	
  performed.	
  	
  
— We	
  will	
  cover	
  op4miza4on	
  –	
  page	
  4tles,	
  descrip4ons	
  
and	
  tags.	
  
— SEO	
  +	
  SMO	
  =	
  Amplified	
  findability	
  in	
  the	
  tradi4onal	
  
and	
  social	
  web.	
  	
  
6	
  
It’s	
  Huge	
  
— Facebook:	
  1.11	
  billion	
  ac4ve	
  users	
  	
  
— TwiFer:	
  500	
  million	
  ac4ve	
  users	
  
— LinkedIn:	
  	
  200	
  million	
  users	
  
— Pinterest:	
  	
  48.7	
  million	
  users	
  
— YouTube:	
  7.5	
  million	
  monthly	
  users	
  
— Instagram:	
  100	
  million	
  users,	
  4	
  billion	
  photos	
  
— Blogs:	
  346,000,000	
  people	
  read	
  blogs	
  every	
  day	
  
7	
  
It’s	
  Effec4ve	
  
8	
  
It’s	
  Growing	
  	
  
—  Social	
  media	
  adop4on	
  among	
  U.S.	
  small	
  businesses	
  
doubled	
  in	
  the	
  past	
  year	
  from	
  12%	
  to	
  24%	
  
—  61%	
  of	
  small	
  business	
  owners	
  use	
  social	
  media	
  to	
  iden4fy	
  
and	
  aFract	
  new	
  customers.	
  
—  75%	
  surveyed	
  have	
  a	
  company	
  page	
  on	
  a	
  social	
  networking	
  
site.	
  
—  45%	
  expect	
  social	
  media	
  to	
  be	
  profitable	
  in	
  the	
  next	
  12	
  
months.	
  
According	
  to	
  survey	
  conducted	
  by	
  University	
  of	
  Maryland's	
  Smith	
  School	
  of	
  Business	
  with	
  Network	
  Solu>ons	
  
9	
  
It’s	
  Real-­‐Time	
  
—  Reveal	
  the	
  human	
  side	
  of	
  a	
  company,	
  give	
  it	
  personality	
  
—  Provide	
  useful	
  informa4on	
  that	
  people	
  won’t	
  get	
  
elsewhere	
  (or	
  at	
  least	
  not	
  as	
  quickly)	
  
—  Respond	
  to	
  comments,	
  complaints,	
  requests	
  real-­‐4me	
  
—  Have	
  a	
  plagorm	
  for	
  announcing	
  news,	
  promo4ons,	
  
events	
  
—  Generate	
  new	
  business	
  leads	
  
10	
  
Gehng	
  Started	
  -­‐	
  Social	
  Media	
  Plan	
  
—  Define	
  the	
  goals	
  for	
  social	
  media	
  
—  increasing	
  sales,	
  brand	
  awareness	
  /	
  engagement	
  or	
  simply	
  
more	
  people	
  who	
  “like”	
  or	
  “follow”	
  your	
  business	
  
—  Create	
  your	
  plan	
  –	
  align	
  with	
  marke4ng	
  calendar	
  
—  Iden4fy	
  the	
  most	
  important	
  keywords	
  for	
  your	
  business.	
  	
  
Use	
  these	
  consistently	
  in	
  all	
  posts,	
  tweets,	
  updates.	
  	
  	
  
—  Set-­‐up	
  your	
  profiles	
  and	
  pages	
  and	
  start	
  pos4ng	
  
—  Ensure	
  you	
  have	
  a	
  consistent	
  design/branding	
  across	
  all	
  
plagorms	
  
—  Measure	
  and	
  adjust	
  –	
  traffic,	
  comments,	
  leads,	
  etc.	
  
11	
  
Social	
  Media	
  Plan	
  
—  Listen	
  to	
  what’s	
  already	
  out	
  there:	
  
—  Set-­‐up	
  Google	
  Alerts	
  for	
  all	
  your	
  keywords,	
  your	
  
compe4tors,	
  your	
  own	
  company	
  name,	
  your	
  personal	
  
name,	
  etc.	
  
—  Use	
  Social	
  Men4on	
  to	
  search	
  social	
  media	
  for	
  men4ons	
  of	
  
your	
  organiza4on	
  /	
  compe44on	
  
—  Use	
  Google	
  Search	
  and	
  Google	
  Blog	
  Search	
  to	
  find	
  bloggers	
  
and	
  other	
  content	
  creators	
  in	
  your	
  space	
  
—  Use	
  Muck	
  Rack	
  to	
  find	
  journalists	
  
12	
  
Social	
  Media	
  Plan	
  
—  Create	
  your	
  Content	
  Calendar	
  For	
  Pos4ng	
  
—  Define	
  5-­‐6	
  content	
  categories	
  
—  Set-­‐up	
  a	
  3-­‐month	
  calendar	
  
—  Add	
  your	
  key	
  offline	
  events	
  and	
  any	
  milestones,	
  holidays,	
  
etc.,	
  	
  
—  Align	
  with	
  your	
  marke4ng	
  calendar	
  
—  Content	
  should	
  be	
  a	
  mix	
  of	
  original	
  content/images,	
  news	
  
updates	
  and	
  curated	
  content/images	
  
13	
  
14	
  
Social	
  Media	
  Plan	
  
—  Set-­‐up	
  your	
  profiles	
  and	
  pages	
  and	
  start	
  pos4ng	
  
—  Ensure	
  you	
  have	
  a	
  consistent	
  design/branding	
  across	
  all	
  
plagorms	
  
—  Set-­‐up	
  Google	
  Analy4cs	
  to	
  monitor	
  web	
  traffic	
  
—  Measure	
  and	
  adjust	
  –	
  traffic,	
  comments,	
  leads,	
  etc.	
  
—  Set-­‐up	
  and	
  use	
  a	
  dashboard	
  (Hootsuite,	
  etc.)	
  to	
  manage	
  
your	
  social	
  media	
  updates	
  
15	
  
Why	
  Use	
  Facebook	
  
—  Increase	
  visibility	
  
—  Connect	
  with	
  customers	
  	
  
—  Increase	
  engagement	
  
—  Promote	
  your	
  brand	
  
—  Create	
  a	
  community	
  
—  Promote	
  and	
  manage	
  events	
  
—  Give	
  back	
  to	
  loyal	
  customers	
  through	
  special	
  offers	
  and	
  
discounts	
  
16	
  
Engage	
  and	
  grow	
  your	
  following	
  
—  Write	
  interes4ng	
  and	
  relevant	
  posts	
  will	
  encourage	
  
followers	
  to	
  engage	
  with	
  your	
  posts	
  
—  Liking,	
  commen4ng	
  and	
  sharing	
  are	
  important	
  	
  
—  Facebook	
  uses	
  the	
  level	
  of	
  engagement	
  to	
  determine	
  how	
  
many	
  people	
  see	
  your	
  posts	
  
—  Reveal	
  the	
  human	
  side	
  of	
  a	
  company,	
  give	
  it	
  personality	
  
—  Provide	
  useful	
  informa4on	
  that	
  people	
  won’t	
  get	
  
elsewhere	
  (or	
  at	
  least	
  not	
  as	
  quickly)	
  
—  Respond	
  to	
  comments,	
  complaints,	
  requests	
  real-­‐4me	
  
—  Have	
  a	
  plagorm	
  for	
  announcing	
  news,	
  promo4ons,	
  
events	
  
17	
  
18	
  
Engage	
  and	
  grow	
  your	
  following	
  
—  Hold	
  contests/sweepstakes/giveaways/refer-­‐a-­‐friend	
  
—  Upload	
  and	
  invite	
  your	
  email	
  list	
  
—  Invite	
  your	
  friends	
  
—  Run	
  Facebook	
  Ads	
  
19	
  
Engage	
  and	
  grow	
  your	
  following	
  
—  Build	
  community	
  and	
  it	
  will	
  grow	
  organically	
  
—  Join	
  relevant	
  Facebook	
  groups	
  	
  
—  Contact	
  the	
  group	
  owners	
  and	
  ask	
  if	
  they’ll	
  cross	
  promote	
  
—  Post	
  on	
  other	
  relevant,	
  related	
  FB	
  pages	
  
20	
  
Facebook	
  -­‐	
  Gehng	
  Started	
  
http://www.facebook.com/pages/create.php
21	
  
Facebook	
  -­‐	
  Gehng	
  Started	
  
22	
  
23	
  
24	
  
25	
  
26	
  
27	
  
TwiFer	
  
—  Microblogging	
  site	
  that	
  enables	
  users	
  to	
  send	
  and	
  read	
  
other	
  users’	
  updates	
  (known	
  as	
  tweets)	
  
—  Text	
  based	
  posts	
  
—  160	
  characters	
  total	
  
—  20	
  for	
  username,	
  140	
  for	
  message	
  text	
  
—  Updates	
  appear	
  on	
  the	
  user’s	
  profile	
  page	
  and	
  are	
  
delivered	
  to	
  other	
  users	
  who	
  have	
  signed	
  up	
  to	
  receive	
  
them	
  (followers)	
  
28	
  
TwiFer	
  
—  An	
  informa4onal	
  tool	
  –	
  provides	
  informa4on	
  to	
  others	
  
—  A	
  conversa4onal	
  tool	
  –	
  respond	
  to	
  other	
  people’s	
  tweets	
  
and	
  engage	
  in	
  dialogue	
  
—  Great	
  way	
  to	
  network	
  and	
  communicate	
  with	
  new	
  and	
  
old	
  contacts	
  
—  You	
  choose	
  the	
  message,	
  not	
  the	
  recipient	
  
29	
  
TwiFer	
  -­‐	
  Defini4ons	
  
—  Tweet	
  -­‐	
  When	
  you	
  hit	
  send	
  on	
  your	
  140	
  characters	
  on	
  twiFer	
  it’s	
  called	
  a	
  tweet	
  or	
  twee4ng	
  
—  	
  Handle	
  –	
  your	
  TwiFer	
  name	
  @GibbonsDigital	
  –	
  balance	
  short	
  with	
  descrip4ve.	
  	
  	
  
—  Follow	
  –	
  this	
  is	
  simply	
  the	
  act	
  of	
  adding	
  someone	
  to	
  your	
  list	
  of	
  people	
  you	
  are	
  following	
  –	
  this	
  
makes	
  their	
  tweets	
  show	
  up	
  on	
  your	
  homepage.	
  	
  
—  Replies	
  –	
  this	
  is	
  what	
  it	
  is	
  called	
  when	
  someone	
  writes	
  a	
  tweet	
  directly	
  at	
  your	
  handle	
  -­‐	
  
@GibbonsDigital	
  cool	
  post	
  today	
  blah	
  blah	
  –	
  this	
  is	
  oren	
  an	
  invite	
  to	
  engage	
  with	
  a	
  follower.	
  	
  
—  Retweet	
  –	
  this	
  is	
  a	
  tac4c	
  of	
  republishing	
  someone	
  else’s	
  tweet	
  –	
  the	
  original	
  tweet	
  along	
  with	
  
author	
  stays	
  in	
  tact,	
  but	
  you	
  are	
  basically	
  showing	
  someone’s	
  tweet	
  to	
  your	
  followers	
  –	
  many	
  
people	
  find	
  this	
  a	
  great	
  way	
  to	
  add	
  content	
  and	
  acknowledge	
  good	
  stuff	
  from	
  the	
  folks	
  they	
  
follow	
  	
  
—  DM	
  –	
  this	
  is	
  a	
  message	
  that	
  is	
  sent	
  directly	
  to	
  another	
  user.	
  They	
  must	
  be	
  following	
  you	
  for	
  
you	
  to	
  DM	
  them,	
  but	
  this	
  is	
  a	
  very	
  useful	
  tool	
  for	
  private	
  messages	
  and	
  generally	
  a	
  good	
  
choice	
  when	
  you	
  start	
  going	
  back	
  and	
  forth	
  with	
  someone	
  on	
  something	
  your	
  en4re	
  base	
  of	
  
followers	
  might	
  not	
  find	
  interes4ng.	
  	
  
—  Hashtag	
  –	
  this	
  is	
  a	
  way	
  people	
  categorize	
  tweets	
  so	
  that	
  others	
  might	
  use	
  the	
  same	
  tag	
  and	
  
effec4vely	
  create	
  a	
  way	
  for	
  people	
  to	
  view	
  related	
  tweets	
  –	
  it	
  will	
  something	
  like	
  #marke4ng	
  –	
  
more	
  on	
  this	
  in	
  search.	
  
30	
  
Anatomy	
  of	
  a	
  Tweet	
  
31	
  
TwiFer	
  -­‐	
  Gehng	
  Started	
  
—  www.twiFer.com	
  
—  Set-­‐up	
  profile	
  
—  Add	
  branding	
  (logo,	
  custom	
  page)	
  
—  Search	
  for	
  relevant	
  people,	
  follow	
  them	
  
—  Start	
  twee4ng	
  
—  Tweet	
  7	
  –	
  10	
  4mes	
  per	
  day	
  for	
  maximum	
  visibility	
  
—  Retweet,	
  tweet	
  about	
  products,	
  tweet	
  relevant	
  news	
  
ar4cles	
  
32	
  
Engage	
  and	
  grow	
  your	
  following	
  
—  Listen!	
  	
  
—  Set	
  up	
  simple	
  searches	
  that	
  allow	
  you	
  to	
  hear	
  men4ons	
  of	
  
your	
  company	
  
—  TwiFer	
  is	
  a	
  real-­‐4me	
  opportunity	
  to	
  listen	
  in	
  on	
  the	
  
conversa4ons	
  of	
  200	
  million	
  users	
  
—  Serve	
  as	
  a	
  resource	
  
—  Provide	
  informa4on	
  that	
  helps	
  your	
  target	
  audience	
  in	
  a	
  
quick,	
  easy-­‐to-­‐use	
  format	
  
33	
  
Engage	
  and	
  grow	
  your	
  following	
  
—  Use	
  your	
  own	
  style	
  when	
  engaging	
  with	
  others	
  
—  Provide	
  guidelines	
  for	
  anyone	
  twee4ng	
  on	
  behalf	
  of	
  the	
  
company	
  but	
  don’t	
  underes4mate	
  the	
  value	
  of	
  having	
  a	
  
“real	
  person”	
  online.	
  	
  
—  Share	
  the	
  human	
  side	
  of	
  your	
  company	
  and	
  stories	
  about	
  
the	
  people	
  doing	
  the	
  twee4ng	
  for	
  the	
  business	
  
—  Seek	
  opportuni4es	
  to	
  provide	
  photos	
  from	
  events	
  in	
  the	
  
community	
  where	
  you	
  or	
  your	
  employees	
  are	
  doing	
  
charitable	
  work	
  or	
  even	
  crea4ve	
  promo4onal	
  efforts	
  that	
  
are	
  fun	
  or	
  engaging	
  
34	
  
—  Ask	
  relevant	
  ques4ons	
  on	
  TwiFer	
  and	
  consumers	
  are	
  
happy	
  to	
  share	
  opinions	
  
—  People	
  like	
  being	
  asked	
  to	
  provide	
  input	
  on	
  topics	
  of	
  
interest	
  
—  Thinking	
  of	
  offering	
  a	
  new	
  product	
  or	
  service?	
  	
  Ask	
  for	
  
input	
  beforehand	
  
—  Take	
  advantage	
  of	
  the	
  online	
  community	
  to	
  gain	
  
feedback	
  and	
  generate	
  new	
  ideas	
  that	
  will	
  result	
  connect	
  
with	
  the	
  audience	
  served	
  by	
  your	
  business.	
  
Engage	
  and	
  grow	
  your	
  following	
  
35	
  
Engage	
  and	
  grow	
  your	
  following	
  
—  Follow	
  people	
  –	
  they	
  might	
  follow	
  you	
  back	
  
—  Add	
  TwiFer	
  link	
  to	
  your	
  website	
  homepage	
  
—  Include	
  TwiFer	
  icon	
  on	
  ALL	
  materials	
  that	
  reach	
  your	
  
target	
  market	
  
36	
  
37	
  
38	
  
39	
  
40	
  
LinkedIn	
  
—  The	
  world’s	
  largest	
  professional	
  network	
  with	
  over	
  175	
  
million	
  registered	
  members	
  and	
  growing	
  rapidly.	
  	
  
—  Connects	
  you	
  to	
  your	
  trusted	
  contacts	
  and	
  helps	
  you	
  
exchange	
  knowledge,	
  ideas,	
  and	
  opportuni4es	
  with	
  a	
  
broader	
  network	
  of	
  professionals.	
  
—  hFp://www.youtube.com/watch?v=ZVlUwwgOfKw	
  
41	
  
42	
  
42
43	
  
44	
  
Engaging	
  on	
  LinkedIn	
  –	
  Status	
  Updates	
  
—  Share	
  links	
  to	
  interes4ng	
  ar4cles,	
  websites	
  or	
  video	
  you	
  have	
  
found	
  that	
  some	
  individuals	
  in	
  your	
  network	
  might	
  appreciate.	
  
Try	
  to	
  use	
  words	
  that	
  grab	
  the	
  readers	
  and	
  encourage	
  them	
  to	
  
click	
  the	
  link.	
  
—  Pose	
  a	
  ques4on	
  that	
  could	
  lead	
  to	
  solving	
  a	
  problem	
  you	
  have,	
  
like:	
  "Anyone	
  know	
  about…?"	
  	
  
—  Conduct	
  an	
  informal	
  poll	
  rela4ng	
  to	
  a	
  topic	
  that	
  is	
  of	
  interest	
  
to	
  you,	
  such	
  as:	
  "What	
  interest	
  rates	
  are	
  you	
  seeing	
  for	
  lines	
  of	
  
credit	
  in	
  the	
  current	
  environment?"	
  
44
45	
  
Engaging	
  on	
  LinkedIn	
  –	
  Status	
  Updates	
  
—  Men4on	
  a	
  person	
  or	
  a	
  situa4on	
  that	
  might	
  be	
  helpful	
  to	
  some	
  
of	
  your	
  connec4ons,	
  like:	
  "I	
  just	
  met	
  with	
  John	
  Jones	
  from	
  ABC	
  
Company	
  and	
  found	
  out	
  ….”	
  
—  Talk	
  about	
  an	
  event	
  you	
  are	
  aFending	
  or	
  have	
  aFended	
  to	
  
encourage	
  involvement	
  and/or	
  ques4ons	
  about	
  what	
  you	
  
learned	
  there.	
  
—  Use	
  the	
  "Like"	
  feature	
  when	
  you	
  see	
  a	
  helpful	
  update	
  from	
  
one	
  of	
  your	
  connec4ons.	
  Doing	
  this	
  shares	
  that	
  update	
  with	
  
your	
  en4re	
  network.	
  This	
  is	
  a	
  great	
  way	
  to	
  give	
  the	
  writer	
  of	
  
the	
  helpful	
  update	
  exposure	
  to	
  your	
  network	
  that	
  he/she	
  
wouldn't	
  normally	
  have.	
  
45
46	
  
47	
  
Groups	
  
—  Quickly	
  discover	
  the	
  most	
  popular	
  discussions	
  in	
  your	
  professional	
  
groups.	
  
—  Have	
  an	
  ac4ve	
  part	
  in	
  determining	
  the	
  top	
  discussions	
  by	
  liking	
  and	
  
commen4ng.	
  
—  Follow	
  the	
  most	
  influen4al	
  people	
  in	
  your	
  groups	
  by	
  checking	
  the	
  
Top	
  Influencers	
  board	
  or	
  clicking	
  their	
  profile	
  image	
  to	
  see	
  all	
  their	
  
group	
  ac4vity.	
  
—  See	
  both	
  member-­‐generated	
  discussions	
  and	
  news	
  in	
  one	
  sehng.	
  
—  Easily	
  browse	
  previews	
  of	
  the	
  last	
  three	
  comments	
  in	
  a	
  discussion.	
  
—  Find	
  interes4ng	
  discussions	
  by	
  seeing	
  who	
  liked	
  a	
  discussion	
  and	
  
how	
  many	
  people	
  commented.	
  
47
48	
  
Groups	
  
—  Click	
  on	
  Groups	
  Directory,	
  search	
  for	
  your	
  industry	
  or	
  a	
  career	
  keyword,	
  
and	
  find	
  a	
  group	
  that	
  fits	
  your	
  interest.	
  
—  Once	
  you’ve	
  been	
  accepted	
  to	
  the	
  group	
  you	
  can	
  share	
  relevant	
  content	
  by	
  
star4ng	
  a	
  discussion	
  or	
  pos4ng	
  a	
  link	
  in	
  the	
  share	
  box.	
  
—  Sharing	
  consistently	
  is	
  a	
  good	
  way	
  to	
  quickly	
  iden4fy	
  yourself	
  as	
  an	
  expert	
  
in	
  your	
  field	
  or	
  industry.	
  
—  Click	
  on	
  your	
  photo	
  to	
  see	
  your	
  updates	
  as	
  well	
  as	
  what’s	
  changed	
  in	
  the	
  
discussions	
  you’ve	
  started,	
  joined	
  or	
  followed.	
  	
  
—  Good	
  way	
  to	
  keep	
  track	
  of	
  discussions	
  most	
  important	
  to	
  you	
  and	
  your	
  
career.	
  
—  Arer	
  sharing,	
  check	
  out	
  the	
  newest	
  discussions	
  in	
  the	
  slide	
  show	
  below,	
  
and	
  cast	
  your	
  vote	
  by	
  liking	
  or	
  commen4ng.	
  
—  Under	
  each	
  discussion	
  you’ll	
  see	
  the	
  last	
  3	
  members	
  who	
  have	
  
commented,	
  click	
  on	
  the	
  headline	
  to	
  see	
  all	
  comments.	
  
49	
  
Company	
  Pages	
  
—  Central	
  hub	
  where	
  millions	
  of	
  LinkedIn	
  members	
  can	
  go	
  to	
  
keep	
  in	
  the	
  loop	
  on	
  company	
  news,	
  products	
  and	
  services,	
  
business	
  opportuni4es,	
  and	
  job	
  openings.	
  
—  Also	
  perfect	
  place	
  to	
  start	
  conversa4on	
  with	
  your	
  customers,	
  
prospec4ve	
  clients,	
  job	
  seekers,	
  post	
  company	
  updates.	
  
—  Post	
  industry	
  ar4cles	
  and	
  fun	
  facts.	
  
—  These	
  updates	
  appear	
  on	
  	
  your	
  company	
  page	
  and	
  also	
  the	
  
pages	
  of	
  your	
  followers.	
  
—  Have	
  followers	
  Like	
  your	
  post	
  so	
  it	
  goes	
  viral.	
  
—  Analy4cs	
  pages	
  to	
  see	
  ac4vity	
  on	
  the	
  page.	
  
49
50	
  
51	
  
51
52	
  
What	
  is	
  it?	
  
— Pinterest	
  is	
  a	
  “virtual	
  pinboard”	
  that	
  lets	
  people	
  
share	
  anything	
  and	
  any	
  topic	
  on	
  the	
  web	
  that	
  
they	
  find	
  interes4ng	
  and	
  beau4ful	
  –	
  e.g.,	
  pictures,	
  
quotes,	
  recipes,	
  etc.	
  	
  
— Conceptually	
  similar	
  to	
  social	
  bookmarking	
  sites.	
  
— Content	
  is	
  organized	
  in	
  “Boards”	
  and	
  organized	
  in	
  
categories.	
  	
  
— Each	
  piece	
  of	
  content	
  is	
  called	
  a	
  “Pin”	
  
53	
  53	
  
Examples	
  of	
  Pins	
  
54	
  
Pinterest	
  is	
  one	
  of	
  the	
  largest	
  social	
  media	
  networks	
  on	
  
the	
  web.	
  The	
  network	
  saw	
  +4377%	
  growth	
  between	
  May	
  
2011	
  and	
  May	
  2012.	
  
55	
  55	
  
55Mashable, 2012
56	
  
Engaging	
  on	
  Pinterest	
  
—  Build	
  your	
  brand	
  out,	
  share	
  interes4ng	
  and	
  relevant	
  
content,	
  create	
  engagement	
  
—  Add	
  products	
  with	
  prices	
  to	
  drive	
  awareness	
  	
  
—  Service	
  businesses	
  can	
  create	
  pos4ngs	
  with	
  infographics	
  
that	
  contains	
  useful	
  informa4on	
  or	
  a	
  graphic	
  with	
  a	
  quote	
  
—  Post	
  videos	
  (hosted	
  on	
  YouTube)	
  
—  Add	
  links	
  to	
  your	
  pins’	
  descrip4ons	
  giving	
  your	
  business	
  
the	
  benefit	
  of	
  your	
  links	
  carrying	
  over	
  with	
  your	
  pins	
  
when	
  users	
  re-­‐pin	
  them	
  
56
57	
  
Engaging	
  with	
  Pinterest	
  
—  Run	
  compe44ons	
  where	
  the	
  winner	
  is	
  the	
  user	
  who	
  pins	
  
the	
  best	
  pictures	
  or	
  has	
  the	
  Pinterest	
  board	
  with	
  the	
  best	
  
collec4on	
  of	
  pins.	
  
—  Run	
  offers	
  -­‐	
  Pin	
  images	
  of	
  offers,	
  giveaways,	
  discounts	
  
from	
  your	
  website	
  and	
  detail	
  your	
  offer	
  in	
  the	
  
descrip4on,	
  or	
  you	
  can	
  create	
  images	
  exclusively	
  for	
  
Pinterest	
  where	
  everything	
  about	
  the	
  offer	
  is	
  wriFen	
  on	
  
the	
  image.	
  	
  
58	
  
Engaging	
  with	
  Pinterest	
  
—  So	
  make	
  sure	
  you	
  add	
  at	
  one	
  or	
  more	
  shareable	
  image	
  to	
  
every	
  page	
  of	
  your	
  website	
  so	
  your	
  readers	
  get	
  to	
  choose	
  
their	
  favorite	
  image	
  to	
  pin.	
  
—  Find	
  the	
  most	
  shared	
  images	
  on	
  Pinterest	
  and	
  get	
  to	
  
know	
  who’s	
  sharing	
  them.	
  You	
  need	
  to	
  do	
  this	
  regularly	
  
to	
  improve	
  your	
  own	
  Pinterest	
  marke4ng	
  strategy.	
  
59	
  
Engaging	
  with	
  Pinterest	
  
—  Run	
  compe44ons	
  where	
  the	
  winner	
  is	
  the	
  user	
  who	
  pins	
  
the	
  best	
  pictures	
  or	
  has	
  the	
  Pinterest	
  board	
  with	
  the	
  best	
  
collec4on	
  of	
  pins.	
  
—  Run	
  offers	
  -­‐	
  Pin	
  images	
  of	
  offers,	
  giveaways,	
  discounts	
  
from	
  your	
  website	
  and	
  detail	
  your	
  offer	
  in	
  the	
  
descrip4on,	
  or	
  you	
  can	
  create	
  images	
  exclusively	
  for	
  
Pinterest	
  where	
  everything	
  about	
  the	
  offer	
  is	
  wriFen	
  on	
  
the	
  image.	
  	
  
60	
  60	
  
Gehng	
  Started	
  
60
61	
  61	
  
Add	
  Pinterest	
  Icon	
  to	
  your	
  website	
  
61
hFp://pinterest.com/about/goodies/	
  
62	
  
62
63	
  
Strategies	
  for	
  Pinning	
  
—  Build	
  your	
  brand	
  out,	
  share	
  interes4ng	
  and	
  relevant	
  
content,	
  create	
  engagement	
  
—  Add	
  products	
  with	
  prices	
  to	
  drive	
  awareness	
  	
  
—  Service	
  businesses	
  can	
  create	
  pos4ngs	
  with	
  infographics	
  
that	
  contains	
  useful	
  informa4on	
  or	
  a	
  graphic	
  with	
  a	
  quote	
  
—  Post	
  videos	
  (hosted	
  on	
  YouTube)	
  
—  Add	
  links	
  to	
  your	
  pins’	
  descrip4ons	
  giving	
  your	
  business	
  
the	
  benefit	
  of	
  your	
  links	
  carrying	
  over	
  with	
  your	
  pins	
  
when	
  users	
  re-­‐pin	
  them	
  
63
64	
  
64
65	
  65	
  
hFp://woobox.com/pinterest	
  65
66	
  ‹#› 66
67	
  
Blogs	
  
—  Blog	
  =	
  ‘web	
  log’	
  
—  An	
  online	
  diary	
  or	
  journal	
  
—  Anybody	
  can	
  be	
  a	
  content	
  generator	
  and	
  an	
  expert	
  in	
  
their	
  field	
  
—  Can	
  be	
  setup	
  within	
  minutes	
  online	
  using	
  WordPress	
  
68	
  
Blog	
  Content	
  
—  Answer	
  industry	
  ques4ons	
  
—  Comment	
  on	
  industry	
  news	
  
—  Provide	
  how-­‐to	
  based	
  content	
  
—  Encourage	
  readers	
  to	
  comment	
  
—  Post	
  consistently	
  –	
  3	
  to	
  5	
  4mes	
  per	
  week	
  
69	
  
Engaging	
  Customers	
  with	
  a	
  Blog	
  
—  Answer	
  industry	
  ques4ons	
  
—  Comment	
  on	
  industry	
  news	
  
—  Provide	
  how-­‐to	
  based	
  content	
  
—  Encourage	
  readers	
  to	
  comment	
  
—  Post	
  consistently	
  –	
  3	
  to	
  5	
  4mes	
  per	
  week	
  
70	
  
Engage	
  and	
  grow	
  with	
  a	
  Blog	
  
—  Pose	
  Engaging	
  Ques4ons	
  -­‐	
  At	
  the	
  end	
  of	
  a	
  post,	
  pose	
  a	
  brain-­‐
s4mula4ng	
  ques4on.	
  	
  
—  	
  Get	
  readers	
  to	
  offer	
  4ps	
  -­‐	
  It	
  could	
  be	
  a	
  problem	
  that	
  you’re	
  
facing,	
  or	
  something	
  your	
  customer	
  is	
  facing.	
  Make	
  it	
  a	
  
contest;	
  publicly	
  credit	
  the	
  reader	
  with	
  the	
  best	
  4ps	
  on	
  your	
  
blog	
  so	
  that	
  everyone	
  can	
  see.	
  
—  Start	
  With	
  An	
  Engaging	
  Opener	
  –	
  Your	
  opening	
  should	
  engage	
  
the	
  reader	
  from	
  the	
  word	
  go,	
  something	
  that’ll	
  ignite	
  their	
  
curiosity,	
  mo4vate	
  their	
  thought	
  process	
  and	
  get	
  them	
  
engaged.	
  Make	
  your	
  opener	
  funny,	
  insighgul,	
  wiFy	
  and	
  
outrageous	
  if	
  need	
  be.	
  
—  	
  	
  
71	
  
Engage	
  and	
  grow	
  with	
  a	
  Blog	
  
—  Make	
  The	
  Content	
  Graphically	
  Vivid	
  -­‐	
  Paint	
  a	
  picture	
  with	
  
your	
  words,	
  and	
  draw	
  people	
  into	
  the	
  scene	
  you’re	
  
pain4ng.	
  
—  Write	
  in	
  your	
  speaking	
  voice,	
  as	
  though	
  you’re	
  chahng	
  
with	
  friends.	
  	
  
—  Provide	
  A	
  Conclusion	
  –	
  sum	
  up	
  the	
  essence	
  of	
  your	
  ar4cle	
  
in	
  a	
  short	
  conclusion.	
  Your	
  conclusion	
  should	
  ideally	
  4e	
  
up	
  your	
  points	
  together	
  and	
  provide	
  a	
  short	
  glimpse	
  of	
  
what	
  the	
  ar4cle	
  is	
  all	
  about.	
  
72	
  
Blogs	
  –	
  Gehng	
  Started	
  
—  Install	
  WordPress	
  
—  Design	
  –	
  use	
  Theme	
  or	
  designer	
  for	
  custom	
  look	
  
—  Configure	
  content	
  categories	
  
—  Develop	
  library	
  of	
  content	
  
—  Post	
  on	
  a	
  scheduled	
  basis	
  –	
  3	
  to	
  5	
  4mes	
  per	
  week	
  
73	
  73
74	
  
75	
  
76	
  
77	
  
78	
  
YouTube	
  
—  YouTube	
  is	
  a	
  video	
  sharing	
  website	
  on	
  which	
  users	
  can	
  
upload	
  and	
  share	
  videos	
  
79	
  
Engaging	
  with	
  YouTube	
  
—  Powerful,	
  on-­‐demand	
  communica4on	
  channel	
  
—  Market	
  your	
  business	
  to	
  millions	
  of	
  people	
  at	
  virtually	
  no	
  
cost	
  
—  Build	
  more	
  personal	
  rela4onships	
  with	
  your	
  current	
  client	
  
base	
  
—  Inform,	
  Educate,	
  Entertain	
  
—  Good	
  content,	
  plan	
  ahead,	
  don’t	
  blatantly	
  market,	
  keep	
  it	
  
short	
  
—  Curate	
  exis4ng	
  videos	
  if	
  you	
  don’t	
  have	
  your	
  own	
  
80	
  
Engaging	
  with	
  YouTube	
  
—  Setup	
  a	
  branded	
  channel	
  using	
  your	
  colors	
  and	
  logo	
  
—  Allows	
  users	
  to	
  subscribe	
  to	
  your	
  content	
  and	
  the	
  op4on	
  to	
  
search	
  just	
  your	
  uploaded	
  content	
  
—  Engage	
  With	
  the	
  YouTube	
  Community	
  
—  Check	
  out	
  other	
  videos,	
  favorite	
  appropriate	
  videos	
  and	
  
make	
  suitable	
  YouTube	
  “friends.”	
  
—  Use	
  tags	
  and	
  categories	
  to	
  iden4fy	
  your	
  videos	
  
—  Promote	
  your	
  videos	
  elsewhere	
  (blog,	
  FB,	
  etc.)	
  
—  Run	
  contests,	
  giveaways,	
  have	
  calls	
  to	
  ac4on	
  
—  Keep	
  your	
  channel	
  current	
  
81	
  
YouTube	
  -­‐	
  Gehng	
  Started	
  
—  www.youtube.com	
  
—  Set-­‐up	
  account,	
  link	
  to	
  Google	
  account	
  
—  Customize	
  your	
  channel	
  (logo,	
  colors,	
  etc.)	
  
—  Post	
  your	
  own	
  videos	
  –	
  short,	
  1-­‐2	
  minutes	
  only	
  
—  Subscribe	
  to	
  other	
  channels	
  
—  Share	
  videos	
  
82	
  
83	
  
84	
  
85	
  
86	
  
YouTube	
  -­‐	
  Examples	
  
—  hFp://www.youtube.com/watch?
v=_PHnRIn74Ag&feature=player_embedded	
  
—  hFp://www.youtube.com/watch?v=eTog_wApYMc	
  
—  hFp://www.youtube.com/watch?v=u9prcUCHlqM	
  
87	
  
Demographics	
  -­‐	
  Facebook	
  
—  86%	
  of	
  Facebook	
  users	
  are	
  age	
  25	
  and	
  older	
  
—  81%	
  have	
  some	
  college	
  educa4on	
  or	
  bachelors/graduate	
  
degree	
  
—  58%	
  earn	
  $50,000	
  or	
  more	
  
87
88	
  
Demographics	
  -­‐	
  TwiFer	
  
—  81%	
  of	
  people	
  on	
  TwiFer	
  are	
  age	
  25	
  and	
  older	
  
—  83%	
  have	
  some	
  college	
  educa4on	
  or	
  bachelors/graduate	
  	
  
degree	
  
—  47%	
  earn	
  $50,000	
  or	
  more	
  
88
89	
  
Demographics	
  -­‐	
  LinkedIn	
  
—  96%	
  of	
  people	
  on	
  LinkedIn	
  are	
  age	
  25	
  and	
  older	
  
—  87%	
  have	
  some	
  college	
  educa4on	
  or	
  bachelors/graduate	
  	
  
degree	
  
—  71%	
  earn	
  $50,000	
  or	
  more	
  
89
90	
  
Search	
  Engine	
  Op4miza4on	
  
91	
  
92	
  
93	
  
Gehng	
  Started	
  
—  Understand	
  your	
  keywords	
  
—  Claim/set-­‐up	
  your	
  Google	
  business	
  lis4ng	
  
—  Op4mize	
  your	
  website	
  
—  Measure	
  and	
  adjust	
  
94	
  
95	
  
96	
  
Google’s	
  Keyword	
  tool	
  
h?ps://adwords.google.com/o/KeywordTool	
  
97	
  
98	
  
99	
  
100	
  
101	
  
Step	
  2:	
  Google	
  Business	
  Lis4ng	
  
www.google.com/local/add/	
  
102	
  
103	
  
104	
  
105	
  
106	
  
Step	
  3:	
  Op4mize	
  Your	
  Website	
  
—  Title	
  Tag	
  
—  Body	
  Content	
  
107	
  
Title	
  Tags	
  
108	
  
109	
  
110	
  
111	
  
Body	
  Content	
  
112	
  
113	
  
Step	
  4:	
  Measure	
  
114	
  
115	
  
116	
  
117	
  
Thank	
  You!	
  
Bridget	
  Gibbons	
  
bridget@gibbonsdigital.com	
  
Gibbonsdigital.com	
  
@gibbonsdigital	
  
‚.com/gibbonsdigital	
  

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Internet marketing for business pwp spr 2013.pptx

  • 2. 2   — Social  Media     — Search  Engine  Op4miza4on   Topics  
  • 3. 3   — Why  Use  it?   — Social  Media  Plan   — We’ll  cover   •  Facebook   •  TwiFer   •  LinkedIn   •  Pinterest   •  Blogs   •  YouTube   Social  Media  
  • 5. 5   It’s  the  new  SEO   — Social  Media  Op4miza4on  (SMO)  is  the  new  SEO,  or   rather  two  halves  of  a  whole.   — SMO  is  the  distribu4on  of  social  objects  (videos,  blog   posts,  tweets,  Facebook  updates)  so  that  they’re   op4mized  to  rise  to  the  top  of  any  related  search   query,  where  and  when  it  is  performed.     — We  will  cover  op4miza4on  –  page  4tles,  descrip4ons   and  tags.   — SEO  +  SMO  =  Amplified  findability  in  the  tradi4onal   and  social  web.    
  • 6. 6   It’s  Huge   — Facebook:  1.11  billion  ac4ve  users     — TwiFer:  500  million  ac4ve  users   — LinkedIn:    200  million  users   — Pinterest:    48.7  million  users   — YouTube:  7.5  million  monthly  users   — Instagram:  100  million  users,  4  billion  photos   — Blogs:  346,000,000  people  read  blogs  every  day  
  • 8. 8   It’s  Growing     —  Social  media  adop4on  among  U.S.  small  businesses   doubled  in  the  past  year  from  12%  to  24%   —  61%  of  small  business  owners  use  social  media  to  iden4fy   and  aFract  new  customers.   —  75%  surveyed  have  a  company  page  on  a  social  networking   site.   —  45%  expect  social  media  to  be  profitable  in  the  next  12   months.   According  to  survey  conducted  by  University  of  Maryland's  Smith  School  of  Business  with  Network  Solu>ons  
  • 9. 9   It’s  Real-­‐Time   —  Reveal  the  human  side  of  a  company,  give  it  personality   —  Provide  useful  informa4on  that  people  won’t  get   elsewhere  (or  at  least  not  as  quickly)   —  Respond  to  comments,  complaints,  requests  real-­‐4me   —  Have  a  plagorm  for  announcing  news,  promo4ons,   events   —  Generate  new  business  leads  
  • 10. 10   Gehng  Started  -­‐  Social  Media  Plan   —  Define  the  goals  for  social  media   —  increasing  sales,  brand  awareness  /  engagement  or  simply   more  people  who  “like”  or  “follow”  your  business   —  Create  your  plan  –  align  with  marke4ng  calendar   —  Iden4fy  the  most  important  keywords  for  your  business.     Use  these  consistently  in  all  posts,  tweets,  updates.       —  Set-­‐up  your  profiles  and  pages  and  start  pos4ng   —  Ensure  you  have  a  consistent  design/branding  across  all   plagorms   —  Measure  and  adjust  –  traffic,  comments,  leads,  etc.  
  • 11. 11   Social  Media  Plan   —  Listen  to  what’s  already  out  there:   —  Set-­‐up  Google  Alerts  for  all  your  keywords,  your   compe4tors,  your  own  company  name,  your  personal   name,  etc.   —  Use  Social  Men4on  to  search  social  media  for  men4ons  of   your  organiza4on  /  compe44on   —  Use  Google  Search  and  Google  Blog  Search  to  find  bloggers   and  other  content  creators  in  your  space   —  Use  Muck  Rack  to  find  journalists  
  • 12. 12   Social  Media  Plan   —  Create  your  Content  Calendar  For  Pos4ng   —  Define  5-­‐6  content  categories   —  Set-­‐up  a  3-­‐month  calendar   —  Add  your  key  offline  events  and  any  milestones,  holidays,   etc.,     —  Align  with  your  marke4ng  calendar   —  Content  should  be  a  mix  of  original  content/images,  news   updates  and  curated  content/images  
  • 13. 13  
  • 14. 14   Social  Media  Plan   —  Set-­‐up  your  profiles  and  pages  and  start  pos4ng   —  Ensure  you  have  a  consistent  design/branding  across  all   plagorms   —  Set-­‐up  Google  Analy4cs  to  monitor  web  traffic   —  Measure  and  adjust  –  traffic,  comments,  leads,  etc.   —  Set-­‐up  and  use  a  dashboard  (Hootsuite,  etc.)  to  manage   your  social  media  updates  
  • 15. 15   Why  Use  Facebook   —  Increase  visibility   —  Connect  with  customers     —  Increase  engagement   —  Promote  your  brand   —  Create  a  community   —  Promote  and  manage  events   —  Give  back  to  loyal  customers  through  special  offers  and   discounts  
  • 16. 16   Engage  and  grow  your  following   —  Write  interes4ng  and  relevant  posts  will  encourage   followers  to  engage  with  your  posts   —  Liking,  commen4ng  and  sharing  are  important     —  Facebook  uses  the  level  of  engagement  to  determine  how   many  people  see  your  posts   —  Reveal  the  human  side  of  a  company,  give  it  personality   —  Provide  useful  informa4on  that  people  won’t  get   elsewhere  (or  at  least  not  as  quickly)   —  Respond  to  comments,  complaints,  requests  real-­‐4me   —  Have  a  plagorm  for  announcing  news,  promo4ons,   events  
  • 17. 17  
  • 18. 18   Engage  and  grow  your  following   —  Hold  contests/sweepstakes/giveaways/refer-­‐a-­‐friend   —  Upload  and  invite  your  email  list   —  Invite  your  friends   —  Run  Facebook  Ads  
  • 19. 19   Engage  and  grow  your  following   —  Build  community  and  it  will  grow  organically   —  Join  relevant  Facebook  groups     —  Contact  the  group  owners  and  ask  if  they’ll  cross  promote   —  Post  on  other  relevant,  related  FB  pages  
  • 20. 20   Facebook  -­‐  Gehng  Started   http://www.facebook.com/pages/create.php
  • 21. 21   Facebook  -­‐  Gehng  Started  
  • 22. 22  
  • 23. 23  
  • 24. 24  
  • 25. 25  
  • 26. 26  
  • 27. 27   TwiFer   —  Microblogging  site  that  enables  users  to  send  and  read   other  users’  updates  (known  as  tweets)   —  Text  based  posts   —  160  characters  total   —  20  for  username,  140  for  message  text   —  Updates  appear  on  the  user’s  profile  page  and  are   delivered  to  other  users  who  have  signed  up  to  receive   them  (followers)  
  • 28. 28   TwiFer   —  An  informa4onal  tool  –  provides  informa4on  to  others   —  A  conversa4onal  tool  –  respond  to  other  people’s  tweets   and  engage  in  dialogue   —  Great  way  to  network  and  communicate  with  new  and   old  contacts   —  You  choose  the  message,  not  the  recipient  
  • 29. 29   TwiFer  -­‐  Defini4ons   —  Tweet  -­‐  When  you  hit  send  on  your  140  characters  on  twiFer  it’s  called  a  tweet  or  twee4ng   —   Handle  –  your  TwiFer  name  @GibbonsDigital  –  balance  short  with  descrip4ve.       —  Follow  –  this  is  simply  the  act  of  adding  someone  to  your  list  of  people  you  are  following  –  this   makes  their  tweets  show  up  on  your  homepage.     —  Replies  –  this  is  what  it  is  called  when  someone  writes  a  tweet  directly  at  your  handle  -­‐   @GibbonsDigital  cool  post  today  blah  blah  –  this  is  oren  an  invite  to  engage  with  a  follower.     —  Retweet  –  this  is  a  tac4c  of  republishing  someone  else’s  tweet  –  the  original  tweet  along  with   author  stays  in  tact,  but  you  are  basically  showing  someone’s  tweet  to  your  followers  –  many   people  find  this  a  great  way  to  add  content  and  acknowledge  good  stuff  from  the  folks  they   follow     —  DM  –  this  is  a  message  that  is  sent  directly  to  another  user.  They  must  be  following  you  for   you  to  DM  them,  but  this  is  a  very  useful  tool  for  private  messages  and  generally  a  good   choice  when  you  start  going  back  and  forth  with  someone  on  something  your  en4re  base  of   followers  might  not  find  interes4ng.     —  Hashtag  –  this  is  a  way  people  categorize  tweets  so  that  others  might  use  the  same  tag  and   effec4vely  create  a  way  for  people  to  view  related  tweets  –  it  will  something  like  #marke4ng  –   more  on  this  in  search.  
  • 30. 30   Anatomy  of  a  Tweet  
  • 31. 31   TwiFer  -­‐  Gehng  Started   —  www.twiFer.com   —  Set-­‐up  profile   —  Add  branding  (logo,  custom  page)   —  Search  for  relevant  people,  follow  them   —  Start  twee4ng   —  Tweet  7  –  10  4mes  per  day  for  maximum  visibility   —  Retweet,  tweet  about  products,  tweet  relevant  news   ar4cles  
  • 32. 32   Engage  and  grow  your  following   —  Listen!     —  Set  up  simple  searches  that  allow  you  to  hear  men4ons  of   your  company   —  TwiFer  is  a  real-­‐4me  opportunity  to  listen  in  on  the   conversa4ons  of  200  million  users   —  Serve  as  a  resource   —  Provide  informa4on  that  helps  your  target  audience  in  a   quick,  easy-­‐to-­‐use  format  
  • 33. 33   Engage  and  grow  your  following   —  Use  your  own  style  when  engaging  with  others   —  Provide  guidelines  for  anyone  twee4ng  on  behalf  of  the   company  but  don’t  underes4mate  the  value  of  having  a   “real  person”  online.     —  Share  the  human  side  of  your  company  and  stories  about   the  people  doing  the  twee4ng  for  the  business   —  Seek  opportuni4es  to  provide  photos  from  events  in  the   community  where  you  or  your  employees  are  doing   charitable  work  or  even  crea4ve  promo4onal  efforts  that   are  fun  or  engaging  
  • 34. 34   —  Ask  relevant  ques4ons  on  TwiFer  and  consumers  are   happy  to  share  opinions   —  People  like  being  asked  to  provide  input  on  topics  of   interest   —  Thinking  of  offering  a  new  product  or  service?    Ask  for   input  beforehand   —  Take  advantage  of  the  online  community  to  gain   feedback  and  generate  new  ideas  that  will  result  connect   with  the  audience  served  by  your  business.   Engage  and  grow  your  following  
  • 35. 35   Engage  and  grow  your  following   —  Follow  people  –  they  might  follow  you  back   —  Add  TwiFer  link  to  your  website  homepage   —  Include  TwiFer  icon  on  ALL  materials  that  reach  your   target  market  
  • 36. 36  
  • 37. 37  
  • 38. 38  
  • 39. 39  
  • 40. 40   LinkedIn   —  The  world’s  largest  professional  network  with  over  175   million  registered  members  and  growing  rapidly.     —  Connects  you  to  your  trusted  contacts  and  helps  you   exchange  knowledge,  ideas,  and  opportuni4es  with  a   broader  network  of  professionals.   —  hFp://www.youtube.com/watch?v=ZVlUwwgOfKw  
  • 41. 41  
  • 43. 43  
  • 44. 44   Engaging  on  LinkedIn  –  Status  Updates   —  Share  links  to  interes4ng  ar4cles,  websites  or  video  you  have   found  that  some  individuals  in  your  network  might  appreciate.   Try  to  use  words  that  grab  the  readers  and  encourage  them  to   click  the  link.   —  Pose  a  ques4on  that  could  lead  to  solving  a  problem  you  have,   like:  "Anyone  know  about…?"     —  Conduct  an  informal  poll  rela4ng  to  a  topic  that  is  of  interest   to  you,  such  as:  "What  interest  rates  are  you  seeing  for  lines  of   credit  in  the  current  environment?"   44
  • 45. 45   Engaging  on  LinkedIn  –  Status  Updates   —  Men4on  a  person  or  a  situa4on  that  might  be  helpful  to  some   of  your  connec4ons,  like:  "I  just  met  with  John  Jones  from  ABC   Company  and  found  out  ….”   —  Talk  about  an  event  you  are  aFending  or  have  aFended  to   encourage  involvement  and/or  ques4ons  about  what  you   learned  there.   —  Use  the  "Like"  feature  when  you  see  a  helpful  update  from   one  of  your  connec4ons.  Doing  this  shares  that  update  with   your  en4re  network.  This  is  a  great  way  to  give  the  writer  of   the  helpful  update  exposure  to  your  network  that  he/she   wouldn't  normally  have.   45
  • 46. 46  
  • 47. 47   Groups   —  Quickly  discover  the  most  popular  discussions  in  your  professional   groups.   —  Have  an  ac4ve  part  in  determining  the  top  discussions  by  liking  and   commen4ng.   —  Follow  the  most  influen4al  people  in  your  groups  by  checking  the   Top  Influencers  board  or  clicking  their  profile  image  to  see  all  their   group  ac4vity.   —  See  both  member-­‐generated  discussions  and  news  in  one  sehng.   —  Easily  browse  previews  of  the  last  three  comments  in  a  discussion.   —  Find  interes4ng  discussions  by  seeing  who  liked  a  discussion  and   how  many  people  commented.   47
  • 48. 48   Groups   —  Click  on  Groups  Directory,  search  for  your  industry  or  a  career  keyword,   and  find  a  group  that  fits  your  interest.   —  Once  you’ve  been  accepted  to  the  group  you  can  share  relevant  content  by   star4ng  a  discussion  or  pos4ng  a  link  in  the  share  box.   —  Sharing  consistently  is  a  good  way  to  quickly  iden4fy  yourself  as  an  expert   in  your  field  or  industry.   —  Click  on  your  photo  to  see  your  updates  as  well  as  what’s  changed  in  the   discussions  you’ve  started,  joined  or  followed.     —  Good  way  to  keep  track  of  discussions  most  important  to  you  and  your   career.   —  Arer  sharing,  check  out  the  newest  discussions  in  the  slide  show  below,   and  cast  your  vote  by  liking  or  commen4ng.   —  Under  each  discussion  you’ll  see  the  last  3  members  who  have   commented,  click  on  the  headline  to  see  all  comments.  
  • 49. 49   Company  Pages   —  Central  hub  where  millions  of  LinkedIn  members  can  go  to   keep  in  the  loop  on  company  news,  products  and  services,   business  opportuni4es,  and  job  openings.   —  Also  perfect  place  to  start  conversa4on  with  your  customers,   prospec4ve  clients,  job  seekers,  post  company  updates.   —  Post  industry  ar4cles  and  fun  facts.   —  These  updates  appear  on    your  company  page  and  also  the   pages  of  your  followers.   —  Have  followers  Like  your  post  so  it  goes  viral.   —  Analy4cs  pages  to  see  ac4vity  on  the  page.   49
  • 50. 50  
  • 52. 52   What  is  it?   — Pinterest  is  a  “virtual  pinboard”  that  lets  people   share  anything  and  any  topic  on  the  web  that   they  find  interes4ng  and  beau4ful  –  e.g.,  pictures,   quotes,  recipes,  etc.     — Conceptually  similar  to  social  bookmarking  sites.   — Content  is  organized  in  “Boards”  and  organized  in   categories.     — Each  piece  of  content  is  called  a  “Pin”  
  • 53. 53  53   Examples  of  Pins  
  • 54. 54   Pinterest  is  one  of  the  largest  social  media  networks  on   the  web.  The  network  saw  +4377%  growth  between  May   2011  and  May  2012.  
  • 56. 56   Engaging  on  Pinterest   —  Build  your  brand  out,  share  interes4ng  and  relevant   content,  create  engagement   —  Add  products  with  prices  to  drive  awareness     —  Service  businesses  can  create  pos4ngs  with  infographics   that  contains  useful  informa4on  or  a  graphic  with  a  quote   —  Post  videos  (hosted  on  YouTube)   —  Add  links  to  your  pins’  descrip4ons  giving  your  business   the  benefit  of  your  links  carrying  over  with  your  pins   when  users  re-­‐pin  them   56
  • 57. 57   Engaging  with  Pinterest   —  Run  compe44ons  where  the  winner  is  the  user  who  pins   the  best  pictures  or  has  the  Pinterest  board  with  the  best   collec4on  of  pins.   —  Run  offers  -­‐  Pin  images  of  offers,  giveaways,  discounts   from  your  website  and  detail  your  offer  in  the   descrip4on,  or  you  can  create  images  exclusively  for   Pinterest  where  everything  about  the  offer  is  wriFen  on   the  image.    
  • 58. 58   Engaging  with  Pinterest   —  So  make  sure  you  add  at  one  or  more  shareable  image  to   every  page  of  your  website  so  your  readers  get  to  choose   their  favorite  image  to  pin.   —  Find  the  most  shared  images  on  Pinterest  and  get  to   know  who’s  sharing  them.  You  need  to  do  this  regularly   to  improve  your  own  Pinterest  marke4ng  strategy.  
  • 59. 59   Engaging  with  Pinterest   —  Run  compe44ons  where  the  winner  is  the  user  who  pins   the  best  pictures  or  has  the  Pinterest  board  with  the  best   collec4on  of  pins.   —  Run  offers  -­‐  Pin  images  of  offers,  giveaways,  discounts   from  your  website  and  detail  your  offer  in  the   descrip4on,  or  you  can  create  images  exclusively  for   Pinterest  where  everything  about  the  offer  is  wriFen  on   the  image.    
  • 60. 60  60   Gehng  Started   60
  • 61. 61  61   Add  Pinterest  Icon  to  your  website   61 hFp://pinterest.com/about/goodies/  
  • 63. 63   Strategies  for  Pinning   —  Build  your  brand  out,  share  interes4ng  and  relevant   content,  create  engagement   —  Add  products  with  prices  to  drive  awareness     —  Service  businesses  can  create  pos4ngs  with  infographics   that  contains  useful  informa4on  or  a  graphic  with  a  quote   —  Post  videos  (hosted  on  YouTube)   —  Add  links  to  your  pins’  descrip4ons  giving  your  business   the  benefit  of  your  links  carrying  over  with  your  pins   when  users  re-­‐pin  them   63
  • 67. 67   Blogs   —  Blog  =  ‘web  log’   —  An  online  diary  or  journal   —  Anybody  can  be  a  content  generator  and  an  expert  in   their  field   —  Can  be  setup  within  minutes  online  using  WordPress  
  • 68. 68   Blog  Content   —  Answer  industry  ques4ons   —  Comment  on  industry  news   —  Provide  how-­‐to  based  content   —  Encourage  readers  to  comment   —  Post  consistently  –  3  to  5  4mes  per  week  
  • 69. 69   Engaging  Customers  with  a  Blog   —  Answer  industry  ques4ons   —  Comment  on  industry  news   —  Provide  how-­‐to  based  content   —  Encourage  readers  to  comment   —  Post  consistently  –  3  to  5  4mes  per  week  
  • 70. 70   Engage  and  grow  with  a  Blog   —  Pose  Engaging  Ques4ons  -­‐  At  the  end  of  a  post,  pose  a  brain-­‐ s4mula4ng  ques4on.     —   Get  readers  to  offer  4ps  -­‐  It  could  be  a  problem  that  you’re   facing,  or  something  your  customer  is  facing.  Make  it  a   contest;  publicly  credit  the  reader  with  the  best  4ps  on  your   blog  so  that  everyone  can  see.   —  Start  With  An  Engaging  Opener  –  Your  opening  should  engage   the  reader  from  the  word  go,  something  that’ll  ignite  their   curiosity,  mo4vate  their  thought  process  and  get  them   engaged.  Make  your  opener  funny,  insighgul,  wiFy  and   outrageous  if  need  be.   —     
  • 71. 71   Engage  and  grow  with  a  Blog   —  Make  The  Content  Graphically  Vivid  -­‐  Paint  a  picture  with   your  words,  and  draw  people  into  the  scene  you’re   pain4ng.   —  Write  in  your  speaking  voice,  as  though  you’re  chahng   with  friends.     —  Provide  A  Conclusion  –  sum  up  the  essence  of  your  ar4cle   in  a  short  conclusion.  Your  conclusion  should  ideally  4e   up  your  points  together  and  provide  a  short  glimpse  of   what  the  ar4cle  is  all  about.  
  • 72. 72   Blogs  –  Gehng  Started   —  Install  WordPress   —  Design  –  use  Theme  or  designer  for  custom  look   —  Configure  content  categories   —  Develop  library  of  content   —  Post  on  a  scheduled  basis  –  3  to  5  4mes  per  week  
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  • 78. 78   YouTube   —  YouTube  is  a  video  sharing  website  on  which  users  can   upload  and  share  videos  
  • 79. 79   Engaging  with  YouTube   —  Powerful,  on-­‐demand  communica4on  channel   —  Market  your  business  to  millions  of  people  at  virtually  no   cost   —  Build  more  personal  rela4onships  with  your  current  client   base   —  Inform,  Educate,  Entertain   —  Good  content,  plan  ahead,  don’t  blatantly  market,  keep  it   short   —  Curate  exis4ng  videos  if  you  don’t  have  your  own  
  • 80. 80   Engaging  with  YouTube   —  Setup  a  branded  channel  using  your  colors  and  logo   —  Allows  users  to  subscribe  to  your  content  and  the  op4on  to   search  just  your  uploaded  content   —  Engage  With  the  YouTube  Community   —  Check  out  other  videos,  favorite  appropriate  videos  and   make  suitable  YouTube  “friends.”   —  Use  tags  and  categories  to  iden4fy  your  videos   —  Promote  your  videos  elsewhere  (blog,  FB,  etc.)   —  Run  contests,  giveaways,  have  calls  to  ac4on   —  Keep  your  channel  current  
  • 81. 81   YouTube  -­‐  Gehng  Started   —  www.youtube.com   —  Set-­‐up  account,  link  to  Google  account   —  Customize  your  channel  (logo,  colors,  etc.)   —  Post  your  own  videos  –  short,  1-­‐2  minutes  only   —  Subscribe  to  other  channels   —  Share  videos  
  • 82. 82  
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  • 86. 86   YouTube  -­‐  Examples   —  hFp://www.youtube.com/watch? v=_PHnRIn74Ag&feature=player_embedded   —  hFp://www.youtube.com/watch?v=eTog_wApYMc   —  hFp://www.youtube.com/watch?v=u9prcUCHlqM  
  • 87. 87   Demographics  -­‐  Facebook   —  86%  of  Facebook  users  are  age  25  and  older   —  81%  have  some  college  educa4on  or  bachelors/graduate   degree   —  58%  earn  $50,000  or  more   87
  • 88. 88   Demographics  -­‐  TwiFer   —  81%  of  people  on  TwiFer  are  age  25  and  older   —  83%  have  some  college  educa4on  or  bachelors/graduate     degree   —  47%  earn  $50,000  or  more   88
  • 89. 89   Demographics  -­‐  LinkedIn   —  96%  of  people  on  LinkedIn  are  age  25  and  older   —  87%  have  some  college  educa4on  or  bachelors/graduate     degree   —  71%  earn  $50,000  or  more   89
  • 90. 90   Search  Engine  Op4miza4on  
  • 91. 91  
  • 92. 92  
  • 93. 93   Gehng  Started   —  Understand  your  keywords   —  Claim/set-­‐up  your  Google  business  lis4ng   —  Op4mize  your  website   —  Measure  and  adjust  
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  • 96. 96   Google’s  Keyword  tool   h?ps://adwords.google.com/o/KeywordTool  
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  • 101. 101   Step  2:  Google  Business  Lis4ng   www.google.com/local/add/  
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  • 106. 106   Step  3:  Op4mize  Your  Website   —  Title  Tag   —  Body  Content  
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  • 113. 113   Step  4:  Measure  
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  • 117. 117   Thank  You!   Bridget  Gibbons   bridget@gibbonsdigital.com   Gibbonsdigital.com   @gibbonsdigital   ‚.com/gibbonsdigital