Angelo Pierro introduce you to the technology trends in the insurance companies including examples of what winning tomorrow in this market can look like.

1. 1© GfK 2016 | Innovatielab – Lessons from abroad
Innovation Landscape in Insurance
Angelo Pierro | Global Industry Lead Financial Services GfK

2. 2© GfK 2016 | Innovatielab – Lessons from abroad
Agenda
1
2
3
4
Global drivers
Role of technology
Winners & examples
Confrontation Consumer Life trends
5 Point of View

3. 3© GfK 2016 | Innovatielab – Lessons from abroad
As our lives
will be reshaped by
new generations
coming of age
It’s a time
OF CHANGE
Simplicity Speed Trust Openess
3

4. 4© GfK 2016 | Innovatielab – Lessons from abroad© GfK 2016 | Innovatielab – Lessons from abroad
Global drivers

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The impact of Technology
on insurance
• Simple
• Fast
• Transparent

6. 6© GfK 2016 | Innovatielab – Lessons from abroad© GfK 2016 | Innovatielab – Lessons from abroad
New way of looking at
risk assessment

7. 7© GfK 2016 | Innovatielab – Lessons from abroad
Source: ANP
© GfK 2016 | Innovatielab – Lessons from abroad
Cyber risk
Self driving cars
Drones

8. 8© GfK 2016 | Innovatielab – Lessons from abroad© GfK 2016 | Innovatielab – Lessons from abroad
Technological impact goes even further

9. 9© GfK 2016 | Innovatielab – Lessons from abroad
2020
44.000.000.000.
000.000.000.000
data each day
6 bln
smartphones
and 50 bln smart
connected devices
1/3 of all
data pass
the cloud
Today
2.500.000.000.000.000.000
data each day
90% Last 2 years
30 million messages and
view 3 mln videos every
minute
300 hours video
uploaded every minute

10. 10© GfK 2016 | Innovatielab – Lessons from abroad
At the moment less than
0,5%
of all data is ever analyzed
and used

11. 11© GfK 2016 | Innovatielab – Lessons from abroad
Analysts
Bank of America
“There's a 20% / 50%
chance we are living in a
simulated virtual world.”

12. 12© GfK 2016 | Innovatielab – Lessons from abroad
Who is driving innovation

13. 13© GfK 2016 | Innovatielab – Lessons from abroad
Where we find insurance innovators
Risk-driven
 Banks
 Brokers
 Asset
management
 Insurers
Financials
Technology-
driven
 Internet
 Data
 Telecom
Technology firms
Relationship-
driven
 Energy
 Automotive
 Health
Other corporates
- Driven
 Many
FinTech start ups

14. 14© GfK 2016 | Innovatielab – Lessons from abroad

15. 15© GfK 2016 | Innovatielab – Lessons from abroad
Where we find insurance innovators
Risk-driven
 Banks
 Brokers
 Asset
management
 Insurers
Financials
Technology-
driven
 Internet
 Data
 Telecom
Technology firms
Relationship-
driven
 Energy
 Automotive
 Health
Other corporates
- Driven
 Many
FinTech start ups

16. 16© GfK 2016 | Innovatielab – Lessons from abroad© GfK 2016 | Innovatielab – Lessons from abroad

17. 17© GfK 2016 | Innovatielab – Lessons from abroad
Where we find insurance innovators
Risk-driven
 Banks
 Brokers
 Asset
management
 Insurers
Financials
Technology-
driven
 Internet
 Data
 Telecom
Technology firms
Relationship-
driven
 Energy
 Automotive
 Health
Other corporates
- Driven
 Many
FinTech start ups

18. 18© GfK 2016 | Innovatielab – Lessons from abroad

19. 19© GfK 2016 | Innovatielab – Lessons from abroad
Where we find insurance innovators
Risk-driven
 Banks
 Brokers
 Asset
management
 Insurers
Financials
Technology-
driven
 Internet
 Data
 Telecom
Technology firms
Relationship-
driven
 Energy
 Automotive
 Health
Other corporates
- Driven
- Tech-Startup
revenue model
- Focussed largely
on retail
FinTech start ups

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22. 22© GfK 2016 | Innovatielab – Lessons from abroad
Candidates of driving innovation
Financials Technology firms Other corporates FinTech start ups
Winners of tomorrow?

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Consumer Trends. A lens to innovate.

24. 24© GfK 2016 | Innovatielab – Lessons from abroad
Safe and Secure Eco-citizenship Experience House to Home
Considered
Consumption
We’re All
Influencers Now Instant Everywhere Sense of Wellbeing
Redefining Value Streamlined Satisfaction Identity
Safe and Secure
Safe & Secure
“A willingness to exchange money and time
for peace of mind.”
© GfK 2016 | Innovatielab – Lessons from abroad

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House to Home
“In an ever-changing world, we all value
somewhere or something we can call home.”
© GfK 2016 | Innovatielab – Lessons from abroad

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Considered Consumption
“I choose brands and services that
are in keeping with my beliefs,
values, ethics and ideals.”
© GfK 2016 | Innovatielab – Lessons from abroad

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Instant Everywhere
“What do I want? Everything.
When do I want it? Now!”
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Sense of Wellbeing
“The continual struggle to balance the need to look
and feel good with the demands of a busy life.”
© GfK 2016 | Innovatielab – Lessons from abroad

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Redefining Value
“Consumers know it’s about best
value (and not just best price).”
© GfK 2016 | Innovatielab – Lessons from abroad

30. 30© GfK 2016 | Innovatielab – Lessons from abroad
Satisfaction
“I expect only the best from companies
and demand to be treated like royalty.”
© GfK 2016 | Innovatielab – Lessons from abroad

31. 31© GfK 2016 | Innovatielab – Lessons from abroad
Financials Technology
firms
Other Corporates FinTech startups
Safe and Secure
House to Home
Considered Consumption
Instant Everywhere
Sense of Wellbeing
Redefining Value
Satisfaction

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33. 33© GfK 2016 | Innovatielab – Lessons from abroad
Customer-centricity: Innovate with your customers along the way.
Key success factors
New partnerships: Clients are Competitors are Partners in new economy.
Invest in external data sources to compliment your customer understanding.
Fail fast and move on. If this requires an incubator approach than do it.
Have a clear watch list and customers can be your strongest competitive intelligence.

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35. 35© GfK 2016 | Innovatielab – Lessons from abroad
Thank you.