Experience Led Care Presentation Linked In

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An introductory presentation on the work we are doing with the NHS to take patient led care to a new level

Our journey to the end of my life “ Walk in my shoes”

Thought for the day “ ...So often, the most important lesson doesn't actually involve new or better procedures...the real failure is a failure to think imaginatively about what it is we are engaged in....” Adapted from Rev Dr Alan Billings, Radio 4, 08 March 2010

What is purpose of ELC? ,[object Object],[object Object],[object Object],[object Object]

What is ELC? # The systematic use of robust patient experience insights across care management and commissioning to inform:

How ELC works ,[object Object],[object Object],[object Object],[object Object]

Foundations of the ELC approach ,[object Object],[object Object],[object Object],[object Object],[object Object]

Prerequisites for success ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

University of Oxford Health Experience Research Unit Our partners in development of ELC www.healthtalkonline.org

Our quality assured management tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Co-designed process tools (End of Life care) ,[object Object],[object Object],[object Object]

How ‘Traditional Commissioning’ views care: clinical touch points

How Experience Led Commissioning views care: emotional touch points

Touchstones of end of life care sensitivity Being special Kindness Caring understanding Free of pain Peace and dignity Control normality

My daily life challenges shopping Getting about benefits Tax, pension, and legal stuff Cleaning and cooking Being pain free My dreams Will

I often think about… What’s on my mind? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What are the next steps in ELC development? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Experience Led Care Presentation Linked In

1. Our journey to the end of my life “ Walk in my shoes”

2. Thought for the day “ ...So often, the most important lesson doesn't actually involve new or better procedures...the real failure is a failure to think imaginatively about what it is we are engaged in....” Adapted from Rev Dr Alan Billings, Radio 4, 08 March 2010

4. What is ELC? # The systematic use of robust patient experience insights across care management and commissioning to inform:

8. University of Oxford Health Experience Research Unit Our partners in development of ELC www.healthtalkonline.org

10.

11. How ‘Traditional Commissioning’ views care: clinical touch points

12. How Experience Led Commissioning views care: emotional touch points

13. Touchstones of end of life care sensitivity Being special Kindness Caring understanding Free of pain Peace and dignity Control normality

14. My daily life challenges shopping Getting about benefits Tax, pension, and legal stuff Cleaning and cooking Being pain free My dreams Will

15.

16.

17. How can we work together?

Experience Led Care Presentation Linked In

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