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GE Healthcare




Centricity Business
Enterprise Task Management (ETM)
Stony Brook University Physicians reduced paper costs
by 40% and reduced Accounts Receivable by 11%

“After deploying Enterprise Task Manager (ETM) we were amazed by the initial
 improvements we saw in our efficiency and productivity. Our investment in GE’s
 Centricity* Business Enterprise Task Manager is an example of how technology
 combined with the effective business process and people creates sustained value.
 With ETM we saw an immediate improvement to our AR days and productivity
 improvement without increasing labor costs. With technology and ETM we’re able
 to work smarter versus harder and drive impactful improvement to our revenue
 cycle efficiencies.” – Mike Sinno, Chief Information Officer at CPMP, Stony Brook
 University Physicians


About Stony Brook University Physicians
Stony Brook University Physicians (SBU Physicians) is made up of 700+ physicians
and other health care providers practicing within 18 different clinical entities,
or specialty groups. Together, these providers offer patients of all ages a
comprehensive range of high quality medical services, from primary care to
advanced specialty care. The physicians and health care professionals affiliated
with SBU Physicians are committed to excellence in service and leadership in
clinical care.
Enterprise Task Management (ETM) is a rule-based workflow            •	 Improve customer service tracking and root cause analysis.
tool within the Centricity Business suite that helps organizations
                                                                     •	 Reduce redundancy and improved cash flow using TES
like Stony Brook University drive high performance revenue
                                                                        ETM workflow
cycle. With all the waste and inefficiency in the healthcare
system today, Centricity Business ETM helps provide low-
touch capabilities that remove manual touches to the                 Key benefits Stony Brook has achieved using ETM
revenue cycle. ETM reduces waste and inefficiency that
                                                                     •	 Automate real-time event-driven work lists with flexibility to
improves revenue cycle performance and productivity.
                                                                        define your own workfiles and views
ETM has enabled Stony Brook University Physicians to improve
                                                                     •	 Increase the dollars that organizations can collect from
their accounts receivable (AR) and increase operational
                                                                        payers and patients
efficiencies in accounts receivable management. Stony
Brook uses ETM to work claim edits, insurance follow-up              •	 Decrease business errors, resulting in increased patient
tasks, TES, registration and appointment follow-up tasks.               satisfaction and reduced operating costs
Other workflows are driven by ETM statuses and stages. The           •	 Boost employee satisfaction resulting in better retention
tool provides real-time updates to accounts receivable and              rates and increased patient satisfaction
enables Stony Brook to monitor trends with payers more
quickly and efficiently. The removal of reliance on paper-based      •	 Reduce paper cost and other administrative budget line items
worklists and paper-driven “account notes” has made the              •	 Provide a powerful, real-time auditing tool for your
business office much more efficient. Additionally, according            accounts receivable
to Susan Hall and Elisa Betancourt, Directors of Revenue
Cycle, “A new hire can virtually jump right in with minimal          •	 Improve credibility with your payers through better
training and become a productive member of the operation                auditing of accounts receivable
within one week as compared to the 6-8 weeks of formal
training and mentoring it used to take.”                             In addition to ETM Stony Brook also used other
The management team from GE’s Business Services                      Centricity products to enhance the revenue cycle.
attributes the following improvements to their                       These other GE Healthcare products include:
implementation and use of ETM:
                                                                     •	 Integrated Billing and Accounts Receivable (BAR)
•	 Reduce Accounts Receivable days by 11% within the first
                                                                     •	 Centricity Registration and Enterprise Wide Scheduling
   year of implementation and have been able to sustain our
                                                                        (EWS), Transaction Editing System (TES)
   days in A/R as volumes have increased.
                                                                     •	 Electronic Data Interface (EDI) and claims manager
•	 Eliminate paper costs by 40%
                                                                     •	 GE-built custom workflows that integrate with EWS
•	 Improve productivity collections from 6-8 accounts per
   hour per full time employee (FTE) to 9-11 per hour per FTE        •	 Standard registration interfaces with BAR and integrated
                                                                        with custom workflows
•	 Reduce time to identify payer trends leading to shorter
   time to invoice resolution.                                       •	 Effective real-time inventory management
•	 Reduce manual effort through automation with ETM Agents




GE Healthcare                                                        ©2012 General Electric Company – All rights reserved.
                                                                     General Electric Company reserves the right to make changes in specifications and fea-
540 West Northwest Highway                                           tures shown herein, or discontinue the product or service described at any time, without
Barrington, IL 60010                                                 notice or obligation. This information does not constitute a representation or warranty or
                                                                     documentation regarding the product or service featured. Timing and availability remain
U.S.A.                                                               at GE’s discretion and are subject to change and applicable regulatory approvals. Contact
                                                                     your GE representative for the most current information.
www.gehealthcare.com                                                 GE, the GE Monogram, Centricity and imagination at work are trademarks
                                                                     of General Electric Company.
                                                                     General Electric, by and through its GE Healthcare division.
                                                                     *Trademark of General Electric Company.




                imagination at work
                                                                     ITP-NEED-08.12-EN-US
                                                                     DOC

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Centricity Business Enterprise Task Management (ETM) - Stony Brook Case Study

  • 1. GE Healthcare Centricity Business Enterprise Task Management (ETM) Stony Brook University Physicians reduced paper costs by 40% and reduced Accounts Receivable by 11% “After deploying Enterprise Task Manager (ETM) we were amazed by the initial improvements we saw in our efficiency and productivity. Our investment in GE’s Centricity* Business Enterprise Task Manager is an example of how technology combined with the effective business process and people creates sustained value. With ETM we saw an immediate improvement to our AR days and productivity improvement without increasing labor costs. With technology and ETM we’re able to work smarter versus harder and drive impactful improvement to our revenue cycle efficiencies.” – Mike Sinno, Chief Information Officer at CPMP, Stony Brook University Physicians About Stony Brook University Physicians Stony Brook University Physicians (SBU Physicians) is made up of 700+ physicians and other health care providers practicing within 18 different clinical entities, or specialty groups. Together, these providers offer patients of all ages a comprehensive range of high quality medical services, from primary care to advanced specialty care. The physicians and health care professionals affiliated with SBU Physicians are committed to excellence in service and leadership in clinical care.
  • 2. Enterprise Task Management (ETM) is a rule-based workflow • Improve customer service tracking and root cause analysis. tool within the Centricity Business suite that helps organizations • Reduce redundancy and improved cash flow using TES like Stony Brook University drive high performance revenue ETM workflow cycle. With all the waste and inefficiency in the healthcare system today, Centricity Business ETM helps provide low- touch capabilities that remove manual touches to the Key benefits Stony Brook has achieved using ETM revenue cycle. ETM reduces waste and inefficiency that • Automate real-time event-driven work lists with flexibility to improves revenue cycle performance and productivity. define your own workfiles and views ETM has enabled Stony Brook University Physicians to improve • Increase the dollars that organizations can collect from their accounts receivable (AR) and increase operational payers and patients efficiencies in accounts receivable management. Stony Brook uses ETM to work claim edits, insurance follow-up • Decrease business errors, resulting in increased patient tasks, TES, registration and appointment follow-up tasks. satisfaction and reduced operating costs Other workflows are driven by ETM statuses and stages. The • Boost employee satisfaction resulting in better retention tool provides real-time updates to accounts receivable and rates and increased patient satisfaction enables Stony Brook to monitor trends with payers more quickly and efficiently. The removal of reliance on paper-based • Reduce paper cost and other administrative budget line items worklists and paper-driven “account notes” has made the • Provide a powerful, real-time auditing tool for your business office much more efficient. Additionally, according accounts receivable to Susan Hall and Elisa Betancourt, Directors of Revenue Cycle, “A new hire can virtually jump right in with minimal • Improve credibility with your payers through better training and become a productive member of the operation auditing of accounts receivable within one week as compared to the 6-8 weeks of formal training and mentoring it used to take.” In addition to ETM Stony Brook also used other The management team from GE’s Business Services Centricity products to enhance the revenue cycle. attributes the following improvements to their These other GE Healthcare products include: implementation and use of ETM: • Integrated Billing and Accounts Receivable (BAR) • Reduce Accounts Receivable days by 11% within the first • Centricity Registration and Enterprise Wide Scheduling year of implementation and have been able to sustain our (EWS), Transaction Editing System (TES) days in A/R as volumes have increased. • Electronic Data Interface (EDI) and claims manager • Eliminate paper costs by 40% • GE-built custom workflows that integrate with EWS • Improve productivity collections from 6-8 accounts per hour per full time employee (FTE) to 9-11 per hour per FTE • Standard registration interfaces with BAR and integrated with custom workflows • Reduce time to identify payer trends leading to shorter time to invoice resolution. • Effective real-time inventory management • Reduce manual effort through automation with ETM Agents GE Healthcare ©2012 General Electric Company – All rights reserved. General Electric Company reserves the right to make changes in specifications and fea- 540 West Northwest Highway tures shown herein, or discontinue the product or service described at any time, without Barrington, IL 60010 notice or obligation. This information does not constitute a representation or warranty or documentation regarding the product or service featured. Timing and availability remain U.S.A. at GE’s discretion and are subject to change and applicable regulatory approvals. Contact your GE representative for the most current information. www.gehealthcare.com GE, the GE Monogram, Centricity and imagination at work are trademarks of General Electric Company. General Electric, by and through its GE Healthcare division. *Trademark of General Electric Company. imagination at work ITP-NEED-08.12-EN-US DOC