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GBM Corporate Profile presentation
1. GULF BUSINESS MACHINES
CORPORATE PROFILE
2011
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2. Slide
2
Table of Content
• Overview
• Systems Group
• Software Group
• Integrated Networking & Site Services
• Integrated Technology Services
• System Integration & Professional Services
• Learning Services
• Awards
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3. Overview Slide
3
Systems Group
Software Group
Integrated Networking & Site Services
Integrated Technology Services
System Integration & Professional Services
OVERVIEW
Learning Services
Awards
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4. Slide
4
Overview
The leading IT solutions provider in GCC, excluding Saudi Arabia
Established in 1990 as a spin-off from IBM
Sole distributors for IBM* products and services in the GCC
Offices: Bahrain, UAE, Kuwait, Oman, Qatar, and Pakistan
In Pakistan: IBM Premium Partner
A Cisco Gold Partner in GCC and Silver Partner in Pakistan
1000+ highly skilled professionals
20 strategic partnerships with internally recognized IT solution providers
Six business units: Systems group, Software group, Integrated Networking
& Site Services, Integrated Technology Services, Professional Services and
Learning Services.
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Overview
GBM’s experience and expertise span among multiple sectors and
particularly e-Government, Aviation, Banking and Finance,
Telecommunications, Retail and Oil.
Through a unique combination of local market presence, international
skills, a network of business partners and the access to the worldwide
resources of IBM, GBM consistently brings customers unparalleled IT
business solutions
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6
Overview
GBM Team – 1,000 strong
Delivering outstanding technology and exceptional value
Deep insight, experience and industry specific skills
Local presence, international experience
Availability of a core specialist in the appropriate field or industry
Electronic team rooms across the region to enable swift turnaround times
More than 2000 customers in the GCC
GBM’s workforce increase rate of 25% since 2005 (417 employees in 2005 to
1000+ employees in 2009)
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Overview
GBM can Plan, Deliver and Sustain end-to-end business and IT Solutions
Consult Integrate Deploy Support
Understand Build the solution Implement and Use local, regional
business using state of the install the total and ultimately
Drivers and need, art IBM and solution using local global resources to
plan business Partner resources, help the ensure availability
For change and technology,, organization to of the total
project including business exploit the solution, solution.
Manage. applications, and train users.
software, hardware
and network.
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8. Overview Slide
8
Systems Group
Software Group
Integrated Networking & Site Services
Integrated Technology Services
System Integration & Professional Services
SYSTEMS GROUP
Learning Services
Awards
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Systems Group
Using IBM solutions to achieve the most effective and most efficient
Business Infrastructure
Using IBM’s Dynamic Infrastructure (DI) strategy
Not ‘one size fits all’ instead ‘fit for purpose’ optimized components.
Narrows the scale of possibilities across a broad portfolio of integrated,
virtualization capabilities—all built on open industry standards
- IBM Power Systems
- GBM in Retail
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Systems Group – IBM Power Systems
IBM System x IBM System z
Exceptional availability Outstanding capabilities in security
Simplified manageability and resiliency, advanced
Outstanding performance virtualisation and workload
Revolutionary scalability in a cost management
effective platform Broad support, for open standards,
and SOA
BladeCenter IBM System Storage
Integrates servers, storage and Delivers intelligent end to end
networking storage solutions
Reduce complexity
Simplification of IT management
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Systems Group – GBM Retail
Based on IBM Retail Store Solutions portfolio
Expertise in the global & regional Retail and Hospitality sectors
Specifically in Point of Sale and Retail System Integration.
IBM Retail Store Products:
- Point of Sale (POS)
- Kiosk
- Self Service
- Self Checkout machines
- Printers and Peripherals
- POS software applications
- Electronic funds transfer applications
- Bank integration
- Customer-specific POS application deployment and support
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12. Overview Slide
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Systems Group
Software Group
Integrated Networking & Site Services
Integrated Technology Services
System Integration & Professional Services
SOFTWARE GROUP
Learning Services
Awards
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Software Group
Equipped to deploy end-to-end infrastructure solutions on the platform of
IBM's Service Oriented Architecture (SOA)
Broad expertise across servers, storage, software and technical support
IBM software follows open standards (runs on both IBM and non-IBM
hardware)
SW Group Offerings:
- Information Management Solutions
- LOTUS Collaboration Solutions
- WebSphere Software Solutions
- IBM Rational Software Solutions
- Tivoli Software Solutions
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SW Group – Information Management Solutions
Using IBM software and tools from Information Management (IM) brand;
GBM provides the most complete, end-to-end capabilities for Information-
on-demand where every component is focused on helping customers
optimize their business; Manage Data; Establish and maintain an accurate,
trusted view of Information; and plan, understand and optimize business
Performance.
Some of the key IM offerings include:
- IBM Cognos 8 Business Intelligence
- IBM Optim
- FileNet P8
The GBM IM Team
- 80 certifications in IM products
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SW Group – Lotus Collaboration Solutions
IBM Lotus Software delivers software that empowers people to connect,
collaborate, and innovate while optimizing the way they work, resulting in
improved productivity and business performance through smarter
collaboration.
- The GBM LotusTeam
• 15 certifications in Lotus products
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SW Group – WebSphere Software Solutions
GBM uses WebSphere software to provide SMART Open SOA solutions
(open standard service orientated architecture which can run on non-IBM
hardware) for all key industry verticals including Finance, Government,
Telcos, Distribution, Oil & Gas.
Our solutions integrate business processes across the Organization, key
partners, suppliers, and customers. WebSphere enables organizations to
build, integrate, and enhance new and existing applications.
- The GBM WebSphere Team
• Multiple IBM and industry certifications and provide enhanced industry and
solution expertise
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SW Group – IBM Rational Software Solutions
GBM provides the most complete, end-to-end capabilities for governing
the process of software and systems delivery aligned with evolving
business priorities using IBM Rational Software Solutions.
Rational’s lifecycle management approach to software delivery focuses on
reducing risk starting from Enterprise Architecture, Project and Portfolio
management and connecting them to requirements.
IBM Rational Software offerings:
- IBM® Rational® System Architect®
- IBM® Rational® Focal Point™
The GBM Rational Team
- 22 certifications in IBM Rational products
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SW Group – Tivoli Software Solutions
IBM Service Management provides the expertise you need to design, build
and manage a dynamic infrastructure that enables you to improve service,
reduce cost and manage risk.
The GBM Tivoli Team
- 50 certifications in IBM Rational products
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19. Overview Slide
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Systems Group
Software Group
Integrated Networking & Site Services
INTEGRATED NETWORKING
Integrated Technology Services
System Integration & Professional Services
& SITE SERVICES
Learning Services
Awards
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Integrated Networking & Site Services
Region-wide cluster of world-class consultants, architects and project
managers
More than 100 Cisco Engineers
Consulting, integration, deployment and network support
GBM is:
- Cisco Gold Partner in the GCC
- Cisco Silver Partner in Pakistan
- Cisco specialized partner in Advanced Unified Communications
- Advanced Technology Provider (ATP) in Telepresence, Outdoor Wireless Mesh
and Video Surveillance
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Integrated Networking & Site Services
INSS services broadly under four categories:
1. Project Management
2. Active
‒ In-Building and wide-area Networking Solutions.
‒ Unified Communications Solutions
‒ Network Security Solutions
‒ Contact Call Centre Solutions
3. Site Services
‒ Computer Rooms and Data Centres
‒ Building and Real Estate
‒ Physical Security – Video Surveillance and Analytics
‒ Access Control
‒ Other Security Systems
4. Structured Cabling
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22. Overview Slide
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Systems Group
Software Group
Integrated Networking & Site Services
INTEGRATED
Integrated Technology Services
System Integration & Professional Services
TECHNOLOGY SERVICES
Learning Services
Awards
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Integrated Technology Services
In-house, IBM and Cisco project management experts providing the
industry’s most complete menu of IT services in the region.
GBM’s ITS specialists aim to provide a holistic eye, from deploying
resources to end-products functionality, to reliable, integrated, secure
system, in addition to support and maintenance.
IT services for the virtualization of networks, servers, storage and
applications
- GBM maintenance services
- GBM supportline services
- GBM platform services
- GBM managed services
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24. Overview Slide
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Systems Group
Software Group
Integrated Networking & Site Services
SYSTEM INTEGRATION &
Integrated Technology Services
System Integration & Professional Services
PROFESSIONAL SERVICES
Learning Services
Awards
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System Integration & Professional Services
Offers true blue consultancy on IT based in IBM technology
Supported by the vast knowledge and expertise of IBM and Cisco
Complemented with an access to a large pool of solution specialists from a
wide network of partners worldwide
Certified Partner of Oracle within the Oracle Partner program and
specializes in JD Edwards and PeopleSoft applications
Implementation of Enterprise Business Applications practice
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System Integration & Professional Services
A team of highly-skilled consultants experienced in a broad range of
vertical sectors:
- Banking & Financial Services (including Islamic Banking)
- Government (Expert in eGovernment Solutions)
- Education
- Manufacturing
- Oil and Gas
- Hospitality
- Transport
- Healthcare
- Utilities
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27. Overview Slide
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Systems Group
Software Group
Integrated Networking & Site Services
Integrated Technology Services
System Integration & Professional Services
LEARNING SERVICES
Learning Services
Awards
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Learning Services
Region’s leading IT training provider for selected IBM technologies in the
GCC excluding Saudi Arabia and a Cisco Borderless Network Architecture
Specialized Partner.
Offering targeted, accredited and appropriate IT learning, development
and certification solutions
IBM courses offered by IBM certified instructors
Cisco courses offered by Cisco certified instructors
From basic IT subjects to industry-recognized technical conferences and
symposia
Balanced with soft-skills coaching, based on the platform that defined
values to drive motivation and service excellence
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Learning Services
GBM/IBM Services customers Cisco Authorized Means Cisco
benefit from: Quality:
- A balanced combination of - Maximize your investment
theory and practice - International standards
- Cognitive factors in learning - Vertical sector focus
- Motivation on learning - Certification tracks and
- Personality, group and social customized solutions
factors - Widest selection of courses
- Best practices in assessment and
evaluation
The result:
- Widest selection of courses Enhanced speed to perform
- Learning effectiveness Accelerated ROI
Fewer errors
Increased overall satisfaction
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30. Overview Slide
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Systems Group
Software Group
Integrated Networking & Site Services
Integrated Technology Services
System Integration & Professional Services
AWARDS
Learning Services
Awards
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Awards
GBM is an award-winning organization and has been the recipient of several prestigious awards especially
from IBM and Cisco.
Systems Integrator of the Year Award - Reseller Middle East Cisco Enterprise Partner of the Year - Emerging East, UAE – Cisco
2010
2011
Partner Excellence Awards Partner Summit
ACN Top 20 System Integrators in the Middle East Best ICT Solutions Provider – Bahrain eGovernment Excellence
Public Sector Partner of the Year - Cisco Partner Summit in 2011 Awards
Services Partner of the Year - Cisco Partner Summit in 2011
Cisco Enterprise Partner of the Year, Gulf & Pakistan – Cisco
2009
2008
IBM Sales Excellence Award – Gulf
Partner Summit ACN Top 50 IT Companies
Kofax Implementation of Arabic OCR Solutions
Cisco Enterprise Partner of the Year in MEA – Cisco Partner
Summit
IBM Achievement Award to GBM Pakistan Highest Growth from IBM
2006
2007
Best Networking Integrator – Network Middle East Innovation Government of Dubai Quality Appreciation Awards
Awards Best Systems Integrator in Middle East – Network Middle East
Outstanding Customer Satisfaction Award in MEA – Cisco Partner Innovation Awards
Summit Outstanding Customer Satisfaction – GBM Dubai
Marketing Initiative of the Year Award - Citrix Partner Excellence Enterprise Sales Award – Citrix Partner Excellence Award
Awards, Middle East
EEMEA Business Partner Fastest Growth – Tyco, Business Partner
Event, Dubai
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Awards
GBM is an award-winning organization and has been the recipient of several prestigious awards especially
from IBM and Cisco.
In Recognition of GBM Contribution to IBM Software Business Network Middle East Best Systems Integrator Award
2004
2005
Cisco Security Partner of the Year for the Gulf Region Cisco IP Communications Partner of the Year for the Gulf Region
Best Network Integrator Award – Network Middle East – Cisco Partner Summit
Innovation Awards
Cisco IP Communication Partner of the Year - Cisco Partner
Summit
Top Business Partner Achievement Award Cisco Partner of the Year for Gulf Region – Cisco Partner Summit
2002
2003
In Recognition of GBM Contribution to IBM Software Business Best Systems Integrator ME - Network Middle East Innovation
Cisco Partner of the Year for Gulf Region – Cisco Partner Summit Awards
GBM is ISO-9001 certified since 1999.
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Our style
GBM is a fine example of a large company culture fused with the seamless
ability to execute decision-making with the nimbleness of small company.
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Our promise
To be an effective systems integrator with an eye of the future, requires a
mature, highly-skilled, and disciplined team; GBM can deliver on all counts.
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Making it simple
GBM understands that business leaders want workable IT solutions, not
technology-loaded dialogue.
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The Result
GBM simplifies so you can lead with effective IT solutions, efficient service,
and confidence.
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Hinweis der Redaktion
3. *excluding selected products and services with the exception of KSA IBM Confidential
GBM comprises of more than 1000 employees which include 700 IT professionals working over a number of business units specialising in IBM Technology, Integrated Networking and Site Services, Integrated Technology Services and Professional Consultancy Services. GBM invests in continuous training of its employees. The result, GBM’s specialised team is empowered to address the ever-evolving, industry specific business demands in every market. In the GBM network, a Country Manager leads an integrated customer service team with high-end IT skills and market experience. GBM’s promise is to work with its region-wide team, business partners and system integrators to ensure that the virtual collaboration of the relevant GBM resources are deployed, mindful of investment, meanwhile respectful of delivery promises. One key factor in the difference that is GBM, is the availability of a core specialist in the appropriate field or industry to help maximise the best use of a customer's existing infrastructure, skills, and budget. A GBM specialist always looks to fully understand the immediate and long-term needs and only then will suggest a portfolio of solutions to enhance informed decision-making. IBM Confidential
GBM together with IBM is setting the infrastructure agenda of the region and is providing a clear path to a dynamic infrastructure helping our clients transform IT assets into valued services. DI allows for shared integrated infrastructure that addresses immediate challenges allowing organizations to embrace opportunities by giving them constant access to new innovative IBM IT solutions. GBM delivers business value to our clients by helping them improve service, reduce cost and manage risk. IBM Confidential
IBM offerings are built on open-standards providing practical ways to achieve infrastructure consolidation, allow quick adjustments to handle workload spokes and help reduce administrative & SW costs. IBM Power Systems With the IBM Power System, GBM offers outstanding performance and capacity to consolidate UNIX or Linux and iOS applications and servers on a proven, powerful, open, adaptable and highly scalable technology foundation. IBM POWER processor-based systems are the industry leader by a wide margin in systems performance. In addition to leading performance, Power Systems deliver a broader scope of value—performance plus efficiency plus availability. The result has been that IBM is the only major vendor to have gained revenue share in the worldwide UNIX segment for the past five years (+11.2 points) at the cost of our competition, according to IDC. IBM System x and BladeCenter The IBM System x brings innovation to the industry standard server market. These solutions are designed to deliver exceptional availability, simplified manageability, outstanding performance and revolutionary scalability in a cost-effective platform. With the BladeCenter systems, GBM can help customers integrate servers, storage and networking to reduce complexity, simplify IT management and reduce costs through a flexible and highly scalable design. And unlike competitors, all BladeCenter blades, switches and adapters are interoperable in all chassis, providing mix-and-match migration choices. Also the IBM BladeCenter systems allow mix-and-match of Intel and Power Blades. IBM System z System z continues to raise the mainframe bar with leadership capabilities in high availability, security and resiliency, advanced virtualization and workload management, broad support for open standards and linux, service-oriented architecture and highly efficient energy usage. With the IBM System z, GBM brings decades of IBM’s innovation and collaboration with world’s advanced clients – who run the most complex business operations – to this region. The System z is also simply the most powerful platform available to clients for consolidation of Linux workloads in order to reduce cost and complexity and improve security and reliability in their data centers. IBM System Storage GBM offers the IBM System Storage solutions to help customers reduce information retention costs, improve efficiency and manage risk, data availability and compliance. In short, GBM can help organizations manage and grow information as effectively as their other business assets. We tackle critical storage issues for large and small companies – in practically every industry – with everything from strategy to implementation. The breadth, performance, and robustness of IBM’s portfolio have made IBM an industry leader. The IBM storage portfolio offers one of the industry’s most complete arrays of disk, tape, Storage Area Network (SAN) and Network Attached Storage (NAS) hardware, Storage virtualization, storage management and networking software, and service capabilities you need to put it all together. IBM Confidential
IBM Retail Store Solutions GBM has successfully deployed retail systems in most large retailers throughout the territory and regularly supplies, maintains and offers support to a host of industry leaders. The IBM Retail Store Solutions portfolio, backed by three decades of IBM’s expertise in the global Retail and Hospitality sectors , comprises the most complete range of products covering everything from Point of Sale (POS), Kiosk, Self Service and Self Checkout machines, Printers and Peripherals to POS software applications, and monitoring and management utilities. In addition to the IBM RSS product portfolio, GBM has cultivated a partner network that has the ability to co-create bespoke solutions for virtually any solution. This includes everything from custom self service kiosk design services to electronic funds transfer applications, bank integration and customer specific POS application deployment and support. IBM Confidential
The team is able to suggest the right solutions for best use of infrastructure to manage data across diverse silos while driving costs down and revenues up. IBM Confidential
GBM SW Group value is based on business challenges solved using leading IBM SW solutions , local skills and international best practices. IBM Confidential
IBM Cognos 8 Business Intelligence delivers the complete range of BI capabilities: Reporting, Analysis, Dashboarding and Scorecards on a single, service-oriented architecture (SOA). Together with Cognos Planning and Cognos Financial Consolidation, these offerings provide a comprehensive Corporate Performance Management (CPM) solution. IBM Optim Integrated Data Management, enables organisations to more efficiently and effectively respond to emergent, data-intensive business opportunities, meet service level agreements for data-driven applications, comply with data privacy and data retention regulations and grow the business while driving down total cost of ownership. Optim helps with Data Archival, Test Data Management and Data Privacy challenges. FileNet P8 addresses the most demanding Compliance, Content and Business process management (BPM) needs for your entire organisation. It is a key element in creating an agile, adaptable Enterprise Content Management (ECM) environment necessary to support a dynamic organisation that must respond quickly to change. IBM Confidential
GBM focuses on high-end, niche technical skills in the middleware area and provides software services to clients across different industry verticals through a combination of pre-sales and post-sales services. The GBM pre-sales consultants have a combined experience of over 250 person years in architecting and developing middleware based SOA solutions. IBM Confidential
Rational Software offerings: IBM® Rational® System Architect® solution helps you to build a business and enterprise architecture, a fully integrated collection of models and documents across five keys domains: strategy, business, information, systems, and technology. This comprehensive solution provides a shared workspace to empower faster, better-informed strategic and tactical decisions, prioritise IT investments that support business goals, and improve risk management of organisational transformation. IBM® Rational® Focal Point™ provides a comprehensive decision support system for market- and business-driven product, project and portfolio management that can help executives and teams to make the right decisions in order to deliver business, customer and market value. The GBM Rational Team With over 22 Certifications in IBM Rational products, we are confident of understanding customer requirements and providing real value. This value is based on merging leading IBM Software solutions and local skills with international best practices. IBM Confidential
Networked computing is changing the ways organisations can, should, and will do business – bringing dramatic improvements in productivity, transforming industries, and creating opportunities for entirely new market segments. At GBM, we call this ‘On Demand Business’. GBM recognises that a networking infrastructure not only meets today’s requirements but must also be poised ready for future needs, and be nimble enough to allow a constant review of IT product and skill integration. Indeed, since 1999, the special relationship with Cisco, and our Gold Partner status, adds considerable value by ensuring professional expertise that is the industry-best. This includes more than one hundred Cisco Engineers, many with the highest level of Cisco Certification, including CCIE, and CCNP/CCDP professional status. Our Networking consultants are able to deliver large, complex, mission critical Emerging Network Technologies and IT infrastructure Solutions. The right team mix is able to determine the most effective means of achieving the project objectives through network design, facility construction or renovation, environmental assessments and optimal resource allocation. Delivery is further enhanced by INSS’s integration with a number of world-class strategic partners. These include Rittal, BlueCoat, Citrix, F5, IronPort, Symantec, Secure Computing, Trend Micro, Juniper, Macafee, and SurfControl among others. IBM Confidential
The team has acquired solid experience in implementing and supporting HW and SW products as well as defining, designing and delivering customised solutions in today’s multi-faceted business environment. IBM Confidential
GBM’s middleware services Application integration middleware Tivoli pillar Messaging and collaboration pillar Information Management (IM) GBM’s managed services Out tasking Managed services Hosting of production and disaster recovery sites Managed service hosting Business continuity and disaster recovery consultation IBM Confidential
PS provide counsel on methods for the effective, efficient implementation of IT solutions and services through a team of highly skilled consultant who are capable of conversing deep and broad to craft the right solution. These services can be offered independently or as a total unified package that prescribes tailored IT business solutions based on IBM technology addressing all or part of the total solution. This expertise is drawn from mature markets (e.g. USA and EU), the emerging footprints of India & Pakistan, as well as the rapidly-growing regional markets in the GCC. GBM harnesses agile methodologies and best practices to efficiently align a firm’s IT with strategic business goals. GBM is a Certified Partner of Oracle within the Oracle Partner program and specialises in JD Edwards and PeopleSoft applications IBM Confidential
The portfolio of learning services enables the development, maintenance and optimisation of mission-critical IT skills addressing basic and complex, rapidly changing technologies. Onsite Training Customized content Planning and design Optional instructor mentoring Training for a small or large group of students IBM Confidential
GBM training instills the expertise necessary to manage an entire IT training department, including IBM and non-IBM hardware and software, along with a broad spectrum of Cisco learning. This is balanced with soft-skills coaching, based on the platform that defines values to drive motivation and service excellence. IBM Confidential