hi

1. Ashutosh singh(65)
076064
Mechanical

2.  Second largest network under single
Management
 Largest Employer in India
 12 million Passenger everyday
 15 Zones, 6853 stations, 300 yards

3.  Rising input cost upto 200%
 Unavailibility of easy, correct &
timely access to information
 Proper management of resources
 Better Customer Service

4.  Reduce cost
 Reduce burden on staff
 Improve efficiency
 Provide better Customer Service

5.  Adoption of Customer-centric IT
applications
 PRS
 UTS
 NTES
 FOIS

6.  Integration of all reservation
counters
 CONCERT ( Country wide Network of
Reservation and Ticketing counters)
 National Train Enquiry System
(NTES)
 Running position and arrival of train
 Information passed on to customers via
IVRS and Web

7.  Passenger Reservation System (PRS)
 Web enabled
 Journey Planning/Fare/Availibility
 Reservation between any pair of station
 Automatic upgradation
 Uses centralized database
 97% reservation made through PRS
presently

8.  IRCTC
 To remove burden on employees at booking
counters.
 Online ticket reservation system
 Payments can be made both on Debit/Credit
Card
 Uses the Centralised database of Railways

9.  Freight Operating Information
System (FOIS)
 Instant information of current status of goods
in transit
 Helps in managing inventory
 Helps in assest utilization

10. Benefits to customers
 Transperancy
 Universal Booking Counters
 Upgradation/ instant update of
Status
 Reduced wait time
 Customer satisfaction

11. Benefits to Railways
 Increased efficiency
 Optimal utilisation of berths
 Analysis of traffic pattern for better overall
planning
 Reduction in Revenue losses
 Saving on Manpower
 Eliminate possibilities of fraud

12. THANK YOU