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Title of presentation in a maximum of two lines Name, Company Managed Office
Increased efficiency  for your workforce by proven technology and services Managed Office  11/2008  © Fujitsu Siemens Computers 2008  All rights reserved Fault-free, integrated supply chain processes combined with secure and at the same time economic operations by best-in-class remote services Managed Office from Fujitsu Siemens  enables you ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Managed Office  11/2008  © Fujitsu Siemens Computers 2008  All rights reserved Building blocks  for Dynamic Infrastructures Examples for the client infrastructure
Auto Immune Systems ®  optimizes  Management of Dynamic Infrastructures Managed Office  11/2008  © Fujitsu Siemens Computers 2008  All rights reserved More than 50 % of all incidents can be solved automatically by Auto Immune Systems or remotely with Questra IDM (Analysis on a 40,000 tickets basis) 40,000 Tickets 10 % AIS automatic  password reset 25 % Others 18 % Other incidents 46 % 23 of 25 types with AIS reaction 1 % 2 of 25 types without AIS reaction „ Top 25“ incident types
One responsibility for the  maintenance of your infrastructure Managed Office  11/2008  © Fujitsu Siemens Computers 2008  All rights reserved We ensure the desired availability of the IT infrastructure Maintenance & Support Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Managed Office supports your  IT workplace strategy with high availability,  superb quality and optimized use of resources Managed Office  11/2008  © Fujitsu Siemens Computers 2008  All rights reserved Managed Office services are  ISO certified and compliant with ITIL processes Integrated Lifecycle Management  increases the efficiency of your workplaces Innovative technology  provides high standardized and personalized desktops Integrating attractive  financing and leasing models Billing model  “price per seat“   ISO certified and compliant  with ITIL processes
Immediate benefits by best-in-class and proactive services Managed Office  11/2008  © Fujitsu Siemens Computers 2008  All rights reserved …  increases availability ,[object Object],[object Object],[object Object],[object Object],…  reduces costs ,[object Object],[object Object],[object Object],[object Object]
Operational Excellence by implementing a suite of  integrated moduls Managed Office  11/2008  © Fujitsu Siemens Computers 2008  All rights reserved …  secures flexibility ,[object Object],[object Object],[object Object],[object Object],…  reduces risks ,[object Object],[object Object],[object Object],[object Object]
Continuous Improvements by certified Professionals Managed Office  11/2008  © Fujitsu Siemens Computers 2008  All rights reserved …  reduces complexity ,[object Object],[object Object],[object Object],[object Object]
Managed Office provide access to automated Techniques and Innovations   Managed Office  11/2008  © Fujitsu Siemens Computers 2008  All rights reserved ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Proof Point:  Managed Office at European Commission Managed Office  11/2008  © Fujitsu Siemens Computers 2008  All rights reserved European Commission ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Customer Scope  Project Key customer benefits
 

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VISIT2008 Managed Office

  • 1. Title of presentation in a maximum of two lines Name, Company Managed Office
  • 2.
  • 3.
  • 4. Auto Immune Systems ® optimizes Management of Dynamic Infrastructures Managed Office 11/2008 © Fujitsu Siemens Computers 2008 All rights reserved More than 50 % of all incidents can be solved automatically by Auto Immune Systems or remotely with Questra IDM (Analysis on a 40,000 tickets basis) 40,000 Tickets 10 % AIS automatic password reset 25 % Others 18 % Other incidents 46 % 23 of 25 types with AIS reaction 1 % 2 of 25 types without AIS reaction „ Top 25“ incident types
  • 5.
  • 6. Managed Office supports your IT workplace strategy with high availability, superb quality and optimized use of resources Managed Office 11/2008 © Fujitsu Siemens Computers 2008 All rights reserved Managed Office services are ISO certified and compliant with ITIL processes Integrated Lifecycle Management increases the efficiency of your workplaces Innovative technology provides high standardized and personalized desktops Integrating attractive financing and leasing models Billing model “price per seat“ ISO certified and compliant with ITIL processes
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.