The RSSC provides a new class of Value Added Solution Support (VASS) to meet the changing support needs of our customers. Going beyond our traditional one size fits all support, we are now able to provide a tailored remote support services that delivers rapid response and resolution to your solutions.

4. Business Process and Systems Technology
A dedicated Solution Quality Principal
is an integral resource and active
participant in the development and
delivery of your solution. Through their
in-depth understanding of your solution
and mandate to oversee its transition to
the RSSC, the Principal takes responsibility
for ensuring that your expectations of
support are achievable and sustainable.
The Principal provides on-going technical
account management as well as
managing the relationship between your
team and the RSSC teams.
Our Process and Systems Architects
provide the critical link between the
business and technology functions
of the RSSC. They are responsible for
actually implementing your agreed
support workflow and requirements into
the RSSC and developing the processes
which report on and remotely monitor
your solution, enabling help when
needed. Their end objective is to make
sure that we have in place everything
needed to deliver your organisation the
consistent levels of support you would
expect from us.
The role of our team of Solution
Support Engineers is to understand
your environment and ensure that any
business impact being experienced is
minimised by delivering fast resolutions
and if needed, overseeing the escalation
of your issue directly to our development
teams. This team of highly skilled
specialists represent our front line of
support and have a common aim to
make not only your first, but every
subsequent engagement with us, a
positive one.