2. Easy lead-in questions you can ask your customers:
1. Do you have a data recovery plan in the event your server fails?
2. What is your downtime cost in the event your server fails or you
experience data loss?
3. Could your business recover if you lost all of the data on your
server?
4. If you do backup your data, how long would it take you to get back
online as a business if your server crashed?
5. How often do you backup your data? (if at all)
6. Do you keep your server on-site, or do you host it in a data center?
7. Are you happy with the way our corporate email system is
working? Can you share calendars, documents, etc.?
8. Who manages your email system? How is a new employee added?
9. Are you going to be replacing any PC’s or laptops soon?
10. Would the ability to access your desktop from any device be of
interest to you?
Insiders’ guide to selling cloud
3. Quick Statistics you can tell your customers:
93% of companies that lost their data for 10 days or more
filed for bankruptcy within one year of the disaster
(Source: National Archives & Records Administration in Washington.)
50% of companies that lost their data for 10 days or more
filed for bankruptcy immediately.
(Source: National Archives & Records Administration in Washington.)
20% of small to medium businesses will suffer a major
disaster causing loss of critical data every 5 years.
(Source: Richmond House Group)
40% of small to medium businesses that manage their
own network will have their network accessed by a hacker,
and more than 50% won’t even know they were attacked.
(Source: Gartner Group)
33% of all data loss disasters are caused by human error.
(Source: Protect-data.com)
Insiders’ guide to selling cloud
4. List of products you can sell to your customers:
• Disaster Recovery
• Virtual and Dedicated Servers
• Email / Microsoft Hosted Exchange
• Virtual Desktops
• Cloud Communications (Hosted PBX)
• MSP Services / Help Desk
Insiders’ guide to selling cloud
5. Facts to consider when selecting a disaster recovery solution:
o A viable BDR solution should cover all the computing platforms being utilized.
o The solution should provide protection for all data, whether that data resides on
a servers, laptops or desktop computers.
o Off-site and on-site backups should occur at regular intervals
o Backups should occur rapidly and seamlessly to avoid interfering with server
performance while the backup process is being executed.
o For best results, off-site backup should be provided at a hardened, secure data
center, with a high level of physical security and internet and power redundancy.
o Data should be secure on-site as well as off-site by using a high level of
encryption.
o The Backup and Disaster Recovery solution should restore server images to
dissimilar hardware. This is essential, as it prevents VARs from being limited by
the type of new server that will be installed
o It’s important to know the recovery time frame following a server crash or
catastrophe. The procedure for rebounding after the latter two disasters must not
be complex, but rather, comprised of a few simple, straight-forward steps.
o Ensure that there are no hidden fees — the cost to maintain and manage the
solution on a weekly, monthly, and annual basis — plus any labor expenditures —
should be taken into consideration before signing a deal.
o Are you being provided with coverage 24 hours per day, 365 days per year?
Insiders’ guide to selling cloud
6. Cloud University Training Calendar
June 21, 2011 1:00 PM (MDT) Backup and Disaster Recovery
June 28, 2011 1:00 PM (MDT) Virtual Servers (VMWare)
July 5, 2011 1:00 PM (MDT) Hosted Exchange (Microsoft)
July 12, 2011 1:00 PM (MDT) Virtual Desktop (VDI)
July 19, 2011 1:00 PM (MDT) MSP – Help Desk
July 26, 2011 1:00 PM (MDT) Cloud PBX
August 2, 2011 1:00 PM (MDT) Dedicated Servers
August 9, 2011 1:00 PM (MDT) Backup and Disaster Recovery
August 16, 2011 1:00 PM (MDT) Virtual Servers (VMWare)
August 23, 2011 1:00 PM (MDT) Hosted Exchange (Microsoft)
August 30, 2011 1:00 PM (MDT) Virtual Desktop (VDI)
September 6, 2011 1:00 PM (MDT) MSP – Help Desk
September 13, 2011 1:00 PM (MDT) Cloud PBX
September 20, 2011 1:00 PM (MDT) Dedicated Servers
September 27, 2011 1:00 PM (MDT) Backup and Disaster Recovery
October 6, 2011 1:00 PM (MDT) Virtual Servers (VMWare)
October 13, 2011 1:00 PM (MDT) Hosted Exchange (Microsoft)
October 20, 2011 1:00 PM (MDT) Virtual Desktop (VDI)
October 27, 2011 1:00 PM (MDT) MSP – Help Desk
Insiders’ guide to selling cloud
7. Leading Causes of Data Loss
(Source: www.dell.com)
Insiders’ guide to selling cloud
10. Need Help? Give us a call.
Rich Chiara
Senior Sales Engineer
rchiara@newcloudnetworks.com
(801) 739-5772
45 W Sego Lily Dr, Suite 220
Sandy, UT 84070
Kris Hogaboom
Senior Sales Engineer
rhogaboom@newcloudnetworks.com
(303) 576-5628
160 Inverness Drive West Suite 100
Englewood, CO 80112
Insiders’ guide to selling cloud
