A look at whether knowledge management has been supplanted by the advent of Web and Enterprise 2.0. The presentation takes a systematic step-by- step look and concludes that E2.0 is a great new resource that is best leveraged however not as a replacement for KM but as part of an overall KM strategy.
8. The Real Generation Gap
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11. A Technology Map to
Knowledge Management
Emergence Knowledge complexity
Explicit Tacit
e-mail, Groupware, Intranets
Intermediation RSS, Mashup, Search/Social Tagging &
Bookmarking, SNA
DM, ECM, Worklfow/Modeling, meta-
Externalization tags, e-learning
Wikis, Blogs, Podcasting, RSS, Social
Tagging
Search/IR, Agents, Taxonomy, Portal
Internalization Findability, RSS, Social Tagging/
Bookmarking
Workflow, BPM, Decision Modeling,
Cognition Analytics
Mashups, RSS, Text Analytics
12. How Enterprise 2.0
Makes a Difference
Low barrier
Web/widely accessible
Emergent/heuristic
Lean and Agile
Lower cost
Evolution not Revolution
13. The Challenge of
Capture & Organization
Knowledge Provider
“How do I share and
organize my
knowledge?”
▼ Knows the
knowledge, but not Knowledge Seeker
how it might be used
“Where do I look to find
the right knowledge?”
▼ Knows how
knowledge is to be
used, but not how
to find it
14. The Challenge of
Incentivizing
Knowledge Provider
Able to share the Will work
knowledge, but has for
Knowledge
no incentive to do so
? Knowledge Seeker
Highly incentivized to
exchange
ECM knowledge, requires
knowledge provider’s
cooperation
15. Resistance is Real
Users
Mgmt
IT Experienced
∆4
Experienced
0
Experienced
72%
%
64%
49% Overcame Overcame
Overcame
38% 40% 32%
Source: Information Architected and The 2.0 Adoption Council
16. 10 Steps to a
KM Strategy
1.Define the Community
2.Define the Stratgey and CSFs
3.Execute a Knowledge Audit
4.Execute an ROI (as necessary)
KNOWLEDGE 5.Define Leadership Roles
MANAGEMENT 6.Model Around Core
CARL FRAPPAOLO Competencies
7.Inventory Current Content
Patterns
8.Assess Current Practices
9.Define the Ecosystem
(include incentives)
10.Supply an Infrastructure
(repeat - improve, emergent)
17. Let’s Get 2.0
www.informationarchitected.com
Facebook: Information Architected
Twitter: @IAI
cf@informationarchitected.com
Facebook: Carl Frappaolo
LinkedIn: Carl Frappaolo
Twitter: @carlfrappaolo
18. The KM Challenge of
Incentivizing
nowledge Provider
▼ Able to share the
knowledge, but
has no incentive Help
to do so
nowledge Seeker
? ▼ ighly incentivized to
exchange knowledge,
but requires
knowledge provider’s
cooperation