10. Design and Technology A product differentiates when: AND/ OR The product design inspires and attracts you Its features and quality perfectly fulfill or go beyond your expectation
11. Design and Technology So, we will need to: Invent new technologies Create innovative product design What should be the development based on ?
13. Customer Orientation Customer Service is part of customer experience To be a pioneer: Multi-channel Allow customers to express opinion conveniently Real-time Communicate with customers without delay
14. Marketing Communications Based on target customers and positioning, make use of marketing communications to create a pioneer image Innovative planning for the components of Marketing Communications: Message, Objective, Method/Media Mix
15. Recommendations Existing customer perception Trusted technology and quality Professional Image Reputable and trustworthy Repositioning: Professional Pioneer Pioneer
18. Now Recommendations Future Innovative TVC and print ad for product lines (Product Advertising) Extend to Corporate advertising Invite Kot Man Fai to be the spokesperson of Canon