1. Tiltproof Incorporated
Document No. 5.10.8
Payment Processor Reconciliation for Effective Date 11/01/2007
MyWebATM Revision Date
Approval GN
1.0
This document establishes how to handle payment processor reconciliation for
Purpose: MyWebATM.
2.0 1) Cashier Team Leads
Persons 2) Supervisors
Affected:
3.0 1) Printable version: tpfs1nwworkflow$HANDBOOK-CASHIER TL
Forms, AND ABOVEPrint VersionsCashier TL and Above Handbook5.10.8
MyWebATM.doc
Checklists,
Flowchart:
4.0 A) Contact Information
Policy: 1) The merchant account for deposits is <https://ipaymentgateway.net/cgi-
bin/ipgm.cgi>.
2) The merchant account for withdrawals is
<https://www.ebsg.net/IAPManager/XIPAdmin>.
3) Charles Godfrey-Thomas, the Operations Manager, can be reached at 1
818 442 6035.
4) Send reversal requests and all inquiries to
<charles@opusfinancials.com> from the
<Operations@fulltiltpoker.com> email address.
 BCC: <scsr@tiltproof.ca> on reversal and inquiry
requests.
 Include David Quach <dquach@tiltware.com> on all
important payment processor related emails (i.e. processor
policy inquiries, replenishment requests).
5) MyWebATM’s fax number is 1 818 442 6036.
1) Do not contact tech for anything other than technical support.
 Tech Support does not have access to financial information.

2. Tiltproof Incorporated
5.0 A) Deposit Transaction Search
Procedure: 1) Go to <https://ipaymentgateway.net/cgi-bin/ipgm.cgi>.
2) Login with the User ID and Password.
3) Select “REPORTS”.
4) Select “CREDIT CARD”.
5) Enter the transfer ix used in WAT in the “Reference” box.
 If spaces are pasted in before the transfer ix the end of the
transfer ix may be abbreviated in the reference box and will
need to be re-entered.
6) If the transaction is older than 24 hours it will be necessary to enter the
exact date of the transaction. If the transaction is from the last 24 hours
the transaction date may be left blank.
 To see a list of transactions for a specific date, enter the date
needed and leave the reference field blank. Again, the date
field may be left blank to see a list of transactions for the last
24 hours.
7) Select “Create”.
8) Do not click on the “Trans ID” for any transaction listed on the
Credit Card Transactions Report as this will charge the player for a
second transaction.
B) ProcessingFailed Deposits
1) Open the “Deposit” queue in WAT.
2) Check the status of the transaction on the merchant account
a) Successful:
 Enter the MyWebATM Tran ID as “Auth Code 1”.
 Leave “Auth Code 2” blank.
 Notate “MWA DEP: Approved by processor.”
 Select “Accept Deposit”.
b) Declined:
 Fail the transaction in WAT.
 Notate “MWA DEP: Declined by processor.”
c) Not Found on MyWebATM Site:
 Fail the transaction in WAT.
 Notate “MWA DEP: not found on processor site.”
C) Withdrawal Transaction Search
1) Login with User ID and Password.
2) Place cursor over “Reports”.
3) Select “Transactions” on drop-down menu.
4) Enter appropriate date range.
5) Select “Show”.

3. Tiltproof Incorporated
6) Select “Search”.
 Withdrawals will be listed by date/time card number and amount.
D) ProcessingFailed Withdrawals
1) Look up the withdrawal on the MyWebATM merchant account.
2) If the transaction is found:
a) Enter the word MyWebATM in the “authcode” box in WAT.
b) Select “Accept Transaction”.
3) If the transaction is not found, fail the transaction in WAT:
a) Select the “Decline” tab.
b) Select a “Reason Code”.
 Presently there is only “Other”.
c) Enter the “Transaction Note”: “WD declined – not found
on merchant site”.
d) Select “Decline Withdrawal”.
4) If the withdrawal failed, another one must be initiated manually.
5) Email the player wd.manual from Kana to let them know there was an
error in their first transaction and we have resubmitted it.
E) Manual Withdrawals
1) Find the player in WAT.
2) Select “W/D” from the Player Shortcuts section.
3) Enter the amount of the withdrawal.
4) Select a “Reason Code”.
 Presently there is only “Other”.
5) In the “Note” box explain why the withdrawal request is being manually
initiated.
6) Double check the amount entered and the player ID.
7) Select “Submit”.

4. Tiltproof Incorporated
F) Technical Emergency
1) If you have a technical emergency, call 818 442 6000, prompt 4.
2) Leave a detailed message including:
 Your name.
 Your company name.
 A call back number.
 A detailed explanation of the issue.
3) DO NOT hang up after you leave a message. Press #, 1, 1, to mark
the message urgent. Then hang up. Someone will return your call
within minutes.
4) Alternately, you can send a short message, without attachments, to
8054054968@cingularme.com.
6.0
Definitions:
7.0
Revision
History: