SlideShare ist ein Scribd-Unternehmen logo
1 von 18
© 2016 ForgeRock. All rights reserved.
Mike Ellis, CEO
Paris Identity Summit
Customer Identity Builds Digital Trust
© 2016 ForgeRock. All rights reserved.
© 2016 ForgeRock. All rights reserved.
© 2016 ForgeRock. All rights reserved.
© 2016 ForgeRock. All rights reserved.
Global Conversation – Digital Disruption
© 2016 ForgeRock. All rights reserved.
Source: Gartner, Forrester
74%
of CEOs rate technology
advances as one of the
top three global trends
likely to transform
expectations of their
business
50%
growth in the number
of organizations adopting
the IoT in 2016
45%
of companies surveyed
specifically cited
omnichannel capabilities
among their top initiatives
63%
of businesses plan to
improve the 'online
customer experience' in
the coming year
Enterprise Trends
© 2016 ForgeRock. All rights reserved.
Frictionless Personalised Device / IoT
Customer Experience
© 2016 ForgeRock. All rights reserved. Source: Forrester Research and Watermark Consulting
S&P 500
Index
Customer
experience leaders
CUMULATIVE
TOTAL
RETURN
Customer
experience laggards
-33.9%
43.0%
Customer Experience Drives ROI
14.5%
© 2016 ForgeRock. All rights reserved.
Higher Retention Rates
Consumer
engagement
drives higher loyalty
and LTV
Stronger Brand
Quality service
drives brand
recommendations
Higher Share of Wallet
Engaged consumers
buy additional products
Differentiation
Superior consumer
experience is a key
differentiator
Single Persistent View of the Customer
Enables omnichannel digital engagement
1. 2. 3. 4.
© 2016 ForgeRock. All rights reserved.
Everyone
And
Every Thing
Identity For
A Single Customer, Intelligent Journey - Across Lines of Business
© 2016 ForgeRock. All rights reserved.
Superior Customer Experience = Revenue
Customers Devices Employees Things
© 2016 ForgeRock. All rights reserved.
Mike’s
Toyota
Camry
The
Drive Thru
4BNN477
Enable Frictionless Transactions
Personalised
Order
Toyota
Camry
Seamless,
Secure
Payment
© 2016 ForgeRock. All rights reserved.
Trust …
Privacy
and Consent
© 2016 ForgeRock. All rights reserved.
AuthoriseAuthenticate Context VerifyIdentify
Context = Security
Monitor
Continuous Security
© 2016 ForgeRock. All rights reserved.
Devices
Portals,
applications, web
services, APIs
New Systems Legacy Systems
Consumers
Connect New
Services to
Existing
Infrastructure
Things
Cloud Apps Partners
Legacy AppsEnterprise Apps
Data Centers
Digital Identity Transformation
Connecting Old and New Systems for Customer Engagement and Omnichannel
© 2016 ForgeRock. All rights reserved.
TRUST
BRAND
© 2016 ForgeRock. All rights reserved.
2010 Founded
10 Offices worldwide with headquarters in San Francisco
400+ Employees
600+ Enterprise Customers
50% Americas / 50% International commercial revenues
30+ Countries
ForgeRock
The leading, next-generation,
identity security software platform, driving digital business.
© 2016 ForgeRock. All rights reserved.
Thank You

Weitere ähnliche Inhalte

Was ist angesagt?

Was ist angesagt? (20)

NYC Identity Summit Business Day: Doing Authorization, Consent, and Delegatio...
NYC Identity Summit Business Day: Doing Authorization, Consent, and Delegatio...NYC Identity Summit Business Day: Doing Authorization, Consent, and Delegatio...
NYC Identity Summit Business Day: Doing Authorization, Consent, and Delegatio...
 
The Future is Now: What’s New in ForgeRock Identity Gateway
The Future is Now: What’s New in ForgeRock Identity GatewayThe Future is Now: What’s New in ForgeRock Identity Gateway
The Future is Now: What’s New in ForgeRock Identity Gateway
 
Sydney Identity Summit: Using Identity to Build Digital Trust (Mike Ellis Intro)
Sydney Identity Summit: Using Identity to Build Digital Trust (Mike Ellis Intro)Sydney Identity Summit: Using Identity to Build Digital Trust (Mike Ellis Intro)
Sydney Identity Summit: Using Identity to Build Digital Trust (Mike Ellis Intro)
 
Sydney Identity Summit: Doing Authorisation, Consent and Delegation Right wit...
Sydney Identity Summit: Doing Authorisation, Consent and Delegation Right wit...Sydney Identity Summit: Doing Authorisation, Consent and Delegation Right wit...
Sydney Identity Summit: Doing Authorisation, Consent and Delegation Right wit...
 
ForgeRock Gartner 2016 Security & Risk Management Summit
ForgeRock Gartner 2016 Security & Risk Management Summit ForgeRock Gartner 2016 Security & Risk Management Summit
ForgeRock Gartner 2016 Security & Risk Management Summit
 
Sydney Identity Summit: Know (and Serve) Your Customers
Sydney Identity Summit: Know (and Serve) Your CustomersSydney Identity Summit: Know (and Serve) Your Customers
Sydney Identity Summit: Know (and Serve) Your Customers
 
Identity Relationship Management - The Right Approach for a Complex Digital W...
Identity Relationship Management - The Right Approach for a Complex Digital W...Identity Relationship Management - The Right Approach for a Complex Digital W...
Identity Relationship Management - The Right Approach for a Complex Digital W...
 
Sydney Identity Summit: Delivering A Winning Member Experience
Sydney Identity Summit: Delivering A Winning Member ExperienceSydney Identity Summit: Delivering A Winning Member Experience
Sydney Identity Summit: Delivering A Winning Member Experience
 
NYC Identity Summit Tech Day: Authorization for the Modern World
NYC Identity Summit Tech Day: Authorization for the Modern WorldNYC Identity Summit Tech Day: Authorization for the Modern World
NYC Identity Summit Tech Day: Authorization for the Modern World
 
A Backstage Tour of Identity - Paris Identity Summit 2016
A Backstage Tour of Identity - Paris Identity Summit 2016A Backstage Tour of Identity - Paris Identity Summit 2016
A Backstage Tour of Identity - Paris Identity Summit 2016
 
ForgeRock: Identity Relationship Management is the Foundation for Your Digita...
ForgeRock: Identity Relationship Management is the Foundation for Your Digita...ForgeRock: Identity Relationship Management is the Foundation for Your Digita...
ForgeRock: Identity Relationship Management is the Foundation for Your Digita...
 
Sydney Identity Summit: The Future's So Bright, I Gotta Wear Shades
Sydney Identity Summit: The Future's So Bright, I Gotta Wear ShadesSydney Identity Summit: The Future's So Bright, I Gotta Wear Shades
Sydney Identity Summit: The Future's So Bright, I Gotta Wear Shades
 
Sydney Identity Summit: Compound Eye: An Approach To A National Identity Ecos...
Sydney Identity Summit: Compound Eye: An Approach To A National Identity Ecos...Sydney Identity Summit: Compound Eye: An Approach To A National Identity Ecos...
Sydney Identity Summit: Compound Eye: An Approach To A National Identity Ecos...
 
User-Managed Access: Why and How? - Access Control in Digital Contract Contexts
User-Managed Access: Why and How? - Access Control in Digital Contract ContextsUser-Managed Access: Why and How? - Access Control in Digital Contract Contexts
User-Managed Access: Why and How? - Access Control in Digital Contract Contexts
 
NYC Identity Summit Tech Day: Best Practices for API Security
NYC Identity Summit Tech Day: Best Practices for API SecurityNYC Identity Summit Tech Day: Best Practices for API Security
NYC Identity Summit Tech Day: Best Practices for API Security
 
The Future of Digital Identity in the Age of the Internet of Things
The Future of Digital Identity in the Age of the Internet of ThingsThe Future of Digital Identity in the Age of the Internet of Things
The Future of Digital Identity in the Age of the Internet of Things
 
NYC Identity Summit Business Day: Continuous Security
NYC Identity Summit Business Day: Continuous SecurityNYC Identity Summit Business Day: Continuous Security
NYC Identity Summit Business Day: Continuous Security
 
NYC Identity Summit Business Day: "Identity - The Future's So Bright I Gotta ...
NYC Identity Summit Business Day: "Identity - The Future's So Bright I Gotta ...NYC Identity Summit Business Day: "Identity - The Future's So Bright I Gotta ...
NYC Identity Summit Business Day: "Identity - The Future's So Bright I Gotta ...
 
NYC Identity Summit Tech Day: ForgeRock Identity Platform Overview
NYC Identity Summit Tech Day: ForgeRock Identity Platform OverviewNYC Identity Summit Tech Day: ForgeRock Identity Platform Overview
NYC Identity Summit Tech Day: ForgeRock Identity Platform Overview
 
Sydney Identity Summit: Addressing the New Threat Landscape with Continuous S...
Sydney Identity Summit: Addressing the New Threat Landscape with Continuous S...Sydney Identity Summit: Addressing the New Threat Landscape with Continuous S...
Sydney Identity Summit: Addressing the New Threat Landscape with Continuous S...
 

Andere mochten auch

Andere mochten auch (20)

Identity Live Sydney 2017 - Daniel Raskin
Identity Live Sydney 2017 - Daniel RaskinIdentity Live Sydney 2017 - Daniel Raskin
Identity Live Sydney 2017 - Daniel Raskin
 
Identity Live Sydney 2017 - Tim Sheedy
Identity Live Sydney 2017 - Tim SheedyIdentity Live Sydney 2017 - Tim Sheedy
Identity Live Sydney 2017 - Tim Sheedy
 
Identity Live Sydney 2017 - Allan Foster & Eve Maler
Identity Live Sydney 2017 - Allan Foster & Eve MalerIdentity Live Sydney 2017 - Allan Foster & Eve Maler
Identity Live Sydney 2017 - Allan Foster & Eve Maler
 
Paradigmo. Rock Kit, the Rapid Deployment Toolkit for ForgeRock Identity Plat...
Paradigmo. Rock Kit, the Rapid Deployment Toolkit for ForgeRock Identity Plat...Paradigmo. Rock Kit, the Rapid Deployment Toolkit for ForgeRock Identity Plat...
Paradigmo. Rock Kit, the Rapid Deployment Toolkit for ForgeRock Identity Plat...
 
Identity Live London 2017 | Kenneth May
Identity Live London 2017 | Kenneth MayIdentity Live London 2017 | Kenneth May
Identity Live London 2017 | Kenneth May
 
The Business Ecosystem is a Neighborhood - ForgeRock Identity Live Austin 2017
The Business Ecosystem is a Neighborhood - ForgeRock Identity Live Austin 2017The Business Ecosystem is a Neighborhood - ForgeRock Identity Live Austin 2017
The Business Ecosystem is a Neighborhood - ForgeRock Identity Live Austin 2017
 
Identity Live Sydney 2017 - Ashley Stevenson
Identity Live Sydney 2017 - Ashley StevensonIdentity Live Sydney 2017 - Ashley Stevenson
Identity Live Sydney 2017 - Ashley Stevenson
 
HSBC - ForgeRock Identity Summit 2017 Dusseldorf
HSBC - ForgeRock Identity Summit 2017 DusseldorfHSBC - ForgeRock Identity Summit 2017 Dusseldorf
HSBC - ForgeRock Identity Summit 2017 Dusseldorf
 
OpenAM - An Introduction
OpenAM - An IntroductionOpenAM - An Introduction
OpenAM - An Introduction
 
T-Systems. Automating ForgeRock Full Stack Deployments to a Magenta Cloud.
T-Systems. Automating ForgeRock Full Stack Deployments to a Magenta Cloud.T-Systems. Automating ForgeRock Full Stack Deployments to a Magenta Cloud.
T-Systems. Automating ForgeRock Full Stack Deployments to a Magenta Cloud.
 
IoT Wonderland: Understanding the Magic of OAuth2 Device Registration Flow
IoT Wonderland: Understanding the Magic of OAuth2 Device Registration FlowIoT Wonderland: Understanding the Magic of OAuth2 Device Registration Flow
IoT Wonderland: Understanding the Magic of OAuth2 Device Registration Flow
 
Identity Live Sydney 2017 - Andrew Latham
Identity Live Sydney 2017 - Andrew LathamIdentity Live Sydney 2017 - Andrew Latham
Identity Live Sydney 2017 - Andrew Latham
 
DevOps Unleashed: Strategies that Speed Deployments
DevOps Unleashed: Strategies that Speed DeploymentsDevOps Unleashed: Strategies that Speed Deployments
DevOps Unleashed: Strategies that Speed Deployments
 
OpenAM: An Introduction
OpenAM: An IntroductionOpenAM: An Introduction
OpenAM: An Introduction
 
Winning with GDPR: How to Win Customer Loyalty and Trust
Winning with GDPR: How to Win Customer Loyalty and TrustWinning with GDPR: How to Win Customer Loyalty and Trust
Winning with GDPR: How to Win Customer Loyalty and Trust
 
The ForgeRock Identity Platform Extends CIAM, Fall 2017 Release
The ForgeRock Identity Platform Extends CIAM, Fall 2017 ReleaseThe ForgeRock Identity Platform Extends CIAM, Fall 2017 Release
The ForgeRock Identity Platform Extends CIAM, Fall 2017 Release
 
Identity Live London 2017 | Daniel Raskin
Identity Live London 2017 | Daniel RaskinIdentity Live London 2017 | Daniel Raskin
Identity Live London 2017 | Daniel Raskin
 
The digital pains of retail
The digital pains of retailThe digital pains of retail
The digital pains of retail
 
Identity Live Sydney 2017 - Michael Dowling
Identity Live Sydney 2017 - Michael DowlingIdentity Live Sydney 2017 - Michael Dowling
Identity Live Sydney 2017 - Michael Dowling
 
The Future is Now: The ForgeRock Identity Platform, Early 2017 Release
The Future is Now: The ForgeRock Identity Platform, Early 2017 ReleaseThe Future is Now: The ForgeRock Identity Platform, Early 2017 Release
The Future is Now: The ForgeRock Identity Platform, Early 2017 Release
 

Ähnlich wie Keynote : Customer Identity Builds Digital Trust - Paris Identity Summit

LITE 2016 – How Administrate Changed our Training Business [Kevin Streater]
LITE 2016 – How Administrate Changed our Training Business [Kevin Streater]LITE 2016 – How Administrate Changed our Training Business [Kevin Streater]
LITE 2016 – How Administrate Changed our Training Business [Kevin Streater]
getadministrate
 

Ähnlich wie Keynote : Customer Identity Builds Digital Trust - Paris Identity Summit (20)

LITE 2016 – How Administrate Changed our Training Business [Kevin Streater]
LITE 2016 – How Administrate Changed our Training Business [Kevin Streater]LITE 2016 – How Administrate Changed our Training Business [Kevin Streater]
LITE 2016 – How Administrate Changed our Training Business [Kevin Streater]
 
Gathering Customer Insights with Sitecore - Xamarin Experience 2017
Gathering Customer Insights with Sitecore - Xamarin Experience 2017Gathering Customer Insights with Sitecore - Xamarin Experience 2017
Gathering Customer Insights with Sitecore - Xamarin Experience 2017
 
Ben goodman cybersecurity in the iiot
Ben goodman cybersecurity in the iiotBen goodman cybersecurity in the iiot
Ben goodman cybersecurity in the iiot
 
L’identité numérique : un atout incontournable pour construire une relation c...
L’identité numérique : un atout incontournable pour construire une relation c...L’identité numérique : un atout incontournable pour construire une relation c...
L’identité numérique : un atout incontournable pour construire une relation c...
 
Digital Trust: How Identity Tackles the Privacy, Security and IoT Challenge
Digital Trust: How Identity Tackles the Privacy, Security and IoT ChallengeDigital Trust: How Identity Tackles the Privacy, Security and IoT Challenge
Digital Trust: How Identity Tackles the Privacy, Security and IoT Challenge
 
Personalisation to individualisation retail deck
Personalisation to individualisation retail deckPersonalisation to individualisation retail deck
Personalisation to individualisation retail deck
 
Building the business case for personalisation in Travel - Travel Technology ...
Building the business case for personalisation in Travel - Travel Technology ...Building the business case for personalisation in Travel - Travel Technology ...
Building the business case for personalisation in Travel - Travel Technology ...
 
2019's pioneering e signature solution providers to watch
2019's pioneering e signature solution providers to watch2019's pioneering e signature solution providers to watch
2019's pioneering e signature solution providers to watch
 
Drive Your B2B Digital Transformation and Revenue with SaaS Commerce
Drive Your B2B Digital Transformation and Revenue with SaaS Commerce Drive Your B2B Digital Transformation and Revenue with SaaS Commerce
Drive Your B2B Digital Transformation and Revenue with SaaS Commerce
 
Digital Trust - Tech Vision 2016 Trend 5
Digital Trust - Tech Vision 2016 Trend 5Digital Trust - Tech Vision 2016 Trend 5
Digital Trust - Tech Vision 2016 Trend 5
 
Digital Trust - Tech Vision 2016 Trend 5
Digital Trust - Tech Vision 2016 Trend 5Digital Trust - Tech Vision 2016 Trend 5
Digital Trust - Tech Vision 2016 Trend 5
 
APIdays Singapore 2019 - Securing Value in API Ecosystems, Ajay Biyani, Head ...
APIdays Singapore 2019 - Securing Value in API Ecosystems, Ajay Biyani, Head ...APIdays Singapore 2019 - Securing Value in API Ecosystems, Ajay Biyani, Head ...
APIdays Singapore 2019 - Securing Value in API Ecosystems, Ajay Biyani, Head ...
 
The State of Marketing Technology Today The State of Marketing Technology Today
The State of Marketing Technology Today The State of Marketing Technology Today The State of Marketing Technology Today The State of Marketing Technology Today
The State of Marketing Technology Today The State of Marketing Technology Today
 
Becoming an Experience Business
Becoming an Experience BusinessBecoming an Experience Business
Becoming an Experience Business
 
Consumer industries: Working harder for customers
Consumer industries: Working harder for customersConsumer industries: Working harder for customers
Consumer industries: Working harder for customers
 
Wavestone forgerock banking demo
Wavestone forgerock banking demoWavestone forgerock banking demo
Wavestone forgerock banking demo
 
The digital transformation of retail
The digital transformation of retailThe digital transformation of retail
The digital transformation of retail
 
Moving Beyond Mobile: Delivering a Seamless Digital Experience from Online to...
Moving Beyond Mobile: Delivering a Seamless Digital Experience from Online to...Moving Beyond Mobile: Delivering a Seamless Digital Experience from Online to...
Moving Beyond Mobile: Delivering a Seamless Digital Experience from Online to...
 
Preparing for Major Disruptions in Digital Asset Management
Preparing for Major Disruptions in Digital Asset ManagementPreparing for Major Disruptions in Digital Asset Management
Preparing for Major Disruptions in Digital Asset Management
 
Digital Procurement: Trends Shaping The Future Of Source to Pay
Digital Procurement: Trends Shaping The Future Of Source to PayDigital Procurement: Trends Shaping The Future Of Source to Pay
Digital Procurement: Trends Shaping The Future Of Source to Pay
 

Mehr von ForgeRock

Mehr von ForgeRock (20)

Digital Identities in the Internet of Things - Securely Manage Devices at Scale
Digital Identities in the Internet of Things - Securely Manage Devices at ScaleDigital Identities in the Internet of Things - Securely Manage Devices at Scale
Digital Identities in the Internet of Things - Securely Manage Devices at Scale
 
Get the Exact Identity Solution You Need - In the Cloud - AWS and Beyond
Get the Exact Identity Solution You Need - In the Cloud - AWS and BeyondGet the Exact Identity Solution You Need - In the Cloud - AWS and Beyond
Get the Exact Identity Solution You Need - In the Cloud - AWS and Beyond
 
Identity Live Sydney: Identity Management - A Strategic Opportunity
Identity Live Sydney: Identity Management  - A Strategic OpportunityIdentity Live Sydney: Identity Management  - A Strategic Opportunity
Identity Live Sydney: Identity Management - A Strategic Opportunity
 
Identity Live Singapore: Transform Your Cybersecurity Capability
Identity Live Singapore: Transform Your Cybersecurity CapabilityIdentity Live Singapore: Transform Your Cybersecurity Capability
Identity Live Singapore: Transform Your Cybersecurity Capability
 
Identity Live Singapore 2018 Keynote Presentation
Identity Live Singapore 2018 Keynote PresentationIdentity Live Singapore 2018 Keynote Presentation
Identity Live Singapore 2018 Keynote Presentation
 
Identity Live Sydney 2018 Keynote Presentation
Identity Live Sydney 2018 Keynote PresentationIdentity Live Sydney 2018 Keynote Presentation
Identity Live Sydney 2018 Keynote Presentation
 
Identity Live Singapore: Just Ask 'Em
Identity Live Singapore: Just Ask 'EmIdentity Live Singapore: Just Ask 'Em
Identity Live Singapore: Just Ask 'Em
 
Identity Live Singapore: Building Trust & Privacy in a Connected Society
Identity Live Singapore: Building Trust & Privacy in a Connected SocietyIdentity Live Singapore: Building Trust & Privacy in a Connected Society
Identity Live Singapore: Building Trust & Privacy in a Connected Society
 
Identity Live Sydney: Intelligent Authentication
Identity Live Sydney: Intelligent Authentication Identity Live Sydney: Intelligent Authentication
Identity Live Sydney: Intelligent Authentication
 
Identity Live Sydney: Building Trust and Privacy in a Connected Society
Identity Live  Sydney:  Building Trust and Privacy in a Connected SocietyIdentity Live  Sydney:  Building Trust and Privacy in a Connected Society
Identity Live Sydney: Building Trust and Privacy in a Connected Society
 
Get the Exact Identity Solution you Need in the Cloud - Deep Dive
Get the Exact Identity Solution you Need in the Cloud - Deep DiveGet the Exact Identity Solution you Need in the Cloud - Deep Dive
Get the Exact Identity Solution you Need in the Cloud - Deep Dive
 
Get the Exact Identity Solution You Need - In the Cloud - Overview
Get the Exact Identity Solution You Need - In the Cloud - OverviewGet the Exact Identity Solution You Need - In the Cloud - Overview
Get the Exact Identity Solution You Need - In the Cloud - Overview
 
ForgeRock and Trusona - Simplifying the Multi-factor User Experience
ForgeRock and Trusona - Simplifying the Multi-factor User ExperienceForgeRock and Trusona - Simplifying the Multi-factor User Experience
ForgeRock and Trusona - Simplifying the Multi-factor User Experience
 
Opening Keynote (Identity Live Berlin 2018)
Opening Keynote (Identity Live Berlin 2018)Opening Keynote (Identity Live Berlin 2018)
Opening Keynote (Identity Live Berlin 2018)
 
Steinberg - Customer identity as the cornerstone of our approach to digitaliz...
Steinberg - Customer identity as the cornerstone of our approach to digitaliz...Steinberg - Customer identity as the cornerstone of our approach to digitaliz...
Steinberg - Customer identity as the cornerstone of our approach to digitaliz...
 
BMW Group - Identity Enables the Next 100 Years.. (Identity Live Berlin 2018)
BMW Group - Identity Enables the Next 100 Years..  (Identity Live Berlin 2018)BMW Group - Identity Enables the Next 100 Years..  (Identity Live Berlin 2018)
BMW Group - Identity Enables the Next 100 Years.. (Identity Live Berlin 2018)
 
Trust is Everything - The Future of Identity and the ForgeRock Platform (Iden...
Trust is Everything - The Future of Identity and the ForgeRock Platform (Iden...Trust is Everything - The Future of Identity and the ForgeRock Platform (Iden...
Trust is Everything - The Future of Identity and the ForgeRock Platform (Iden...
 
Silo Busters- The Value of User and Data Centricity beyond IoT Devices (Ident...
Silo Busters- The Value of User and Data Centricity beyond IoT Devices (Ident...Silo Busters- The Value of User and Data Centricity beyond IoT Devices (Ident...
Silo Busters- The Value of User and Data Centricity beyond IoT Devices (Ident...
 
Shift from GDPR readiness to sustained compliance to improve your business an...
Shift from GDPR readiness to sustained compliance to improve your business an...Shift from GDPR readiness to sustained compliance to improve your business an...
Shift from GDPR readiness to sustained compliance to improve your business an...
 
Intelligent Authentication (Identity Live Berlin 2018)
Intelligent Authentication  (Identity Live Berlin 2018)Intelligent Authentication  (Identity Live Berlin 2018)
Intelligent Authentication (Identity Live Berlin 2018)
 

Kürzlich hochgeladen

CHEAP Call Girls in Pushp Vihar (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICE
CHEAP Call Girls in Pushp Vihar (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICECHEAP Call Girls in Pushp Vihar (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICE
CHEAP Call Girls in Pushp Vihar (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICE
9953056974 Low Rate Call Girls In Saket, Delhi NCR
 
AI Mastery 201: Elevating Your Workflow with Advanced LLM Techniques
AI Mastery 201: Elevating Your Workflow with Advanced LLM TechniquesAI Mastery 201: Elevating Your Workflow with Advanced LLM Techniques
AI Mastery 201: Elevating Your Workflow with Advanced LLM Techniques
VictorSzoltysek
 
introduction-to-automotive Andoid os-csimmonds-ndctechtown-2021.pdf
introduction-to-automotive Andoid os-csimmonds-ndctechtown-2021.pdfintroduction-to-automotive Andoid os-csimmonds-ndctechtown-2021.pdf
introduction-to-automotive Andoid os-csimmonds-ndctechtown-2021.pdf
VishalKumarJha10
 

Kürzlich hochgeladen (20)

CHEAP Call Girls in Pushp Vihar (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICE
CHEAP Call Girls in Pushp Vihar (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICECHEAP Call Girls in Pushp Vihar (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICE
CHEAP Call Girls in Pushp Vihar (-DELHI )🔝 9953056974🔝(=)/CALL GIRLS SERVICE
 
%in Bahrain+277-882-255-28 abortion pills for sale in Bahrain
%in Bahrain+277-882-255-28 abortion pills for sale in Bahrain%in Bahrain+277-882-255-28 abortion pills for sale in Bahrain
%in Bahrain+277-882-255-28 abortion pills for sale in Bahrain
 
Shapes for Sharing between Graph Data Spaces - and Epistemic Querying of RDF-...
Shapes for Sharing between Graph Data Spaces - and Epistemic Querying of RDF-...Shapes for Sharing between Graph Data Spaces - and Epistemic Querying of RDF-...
Shapes for Sharing between Graph Data Spaces - and Epistemic Querying of RDF-...
 
%in tembisa+277-882-255-28 abortion pills for sale in tembisa
%in tembisa+277-882-255-28 abortion pills for sale in tembisa%in tembisa+277-882-255-28 abortion pills for sale in tembisa
%in tembisa+277-882-255-28 abortion pills for sale in tembisa
 
The Real-World Challenges of Medical Device Cybersecurity- Mitigating Vulnera...
The Real-World Challenges of Medical Device Cybersecurity- Mitigating Vulnera...The Real-World Challenges of Medical Device Cybersecurity- Mitigating Vulnera...
The Real-World Challenges of Medical Device Cybersecurity- Mitigating Vulnera...
 
Crypto Cloud Review - How To Earn Up To $500 Per DAY Of Bitcoin 100% On AutoP...
Crypto Cloud Review - How To Earn Up To $500 Per DAY Of Bitcoin 100% On AutoP...Crypto Cloud Review - How To Earn Up To $500 Per DAY Of Bitcoin 100% On AutoP...
Crypto Cloud Review - How To Earn Up To $500 Per DAY Of Bitcoin 100% On AutoP...
 
AI Mastery 201: Elevating Your Workflow with Advanced LLM Techniques
AI Mastery 201: Elevating Your Workflow with Advanced LLM TechniquesAI Mastery 201: Elevating Your Workflow with Advanced LLM Techniques
AI Mastery 201: Elevating Your Workflow with Advanced LLM Techniques
 
How To Troubleshoot Collaboration Apps for the Modern Connected Worker
How To Troubleshoot Collaboration Apps for the Modern Connected WorkerHow To Troubleshoot Collaboration Apps for the Modern Connected Worker
How To Troubleshoot Collaboration Apps for the Modern Connected Worker
 
Optimizing AI for immediate response in Smart CCTV
Optimizing AI for immediate response in Smart CCTVOptimizing AI for immediate response in Smart CCTV
Optimizing AI for immediate response in Smart CCTV
 
VTU technical seminar 8Th Sem on Scikit-learn
VTU technical seminar 8Th Sem on Scikit-learnVTU technical seminar 8Th Sem on Scikit-learn
VTU technical seminar 8Th Sem on Scikit-learn
 
Chinsurah Escorts ☎️8617697112 Starting From 5K to 15K High Profile Escorts ...
Chinsurah Escorts ☎️8617697112  Starting From 5K to 15K High Profile Escorts ...Chinsurah Escorts ☎️8617697112  Starting From 5K to 15K High Profile Escorts ...
Chinsurah Escorts ☎️8617697112 Starting From 5K to 15K High Profile Escorts ...
 
Payment Gateway Testing Simplified_ A Step-by-Step Guide for Beginners.pdf
Payment Gateway Testing Simplified_ A Step-by-Step Guide for Beginners.pdfPayment Gateway Testing Simplified_ A Step-by-Step Guide for Beginners.pdf
Payment Gateway Testing Simplified_ A Step-by-Step Guide for Beginners.pdf
 
Microsoft AI Transformation Partner Playbook.pdf
Microsoft AI Transformation Partner Playbook.pdfMicrosoft AI Transformation Partner Playbook.pdf
Microsoft AI Transformation Partner Playbook.pdf
 
10 Trends Likely to Shape Enterprise Technology in 2024
10 Trends Likely to Shape Enterprise Technology in 202410 Trends Likely to Shape Enterprise Technology in 2024
10 Trends Likely to Shape Enterprise Technology in 2024
 
introduction-to-automotive Andoid os-csimmonds-ndctechtown-2021.pdf
introduction-to-automotive Andoid os-csimmonds-ndctechtown-2021.pdfintroduction-to-automotive Andoid os-csimmonds-ndctechtown-2021.pdf
introduction-to-automotive Andoid os-csimmonds-ndctechtown-2021.pdf
 
Right Money Management App For Your Financial Goals
Right Money Management App For Your Financial GoalsRight Money Management App For Your Financial Goals
Right Money Management App For Your Financial Goals
 
8257 interfacing 2 in microprocessor for btech students
8257 interfacing 2 in microprocessor for btech students8257 interfacing 2 in microprocessor for btech students
8257 interfacing 2 in microprocessor for btech students
 
%in Midrand+277-882-255-28 abortion pills for sale in midrand
%in Midrand+277-882-255-28 abortion pills for sale in midrand%in Midrand+277-882-255-28 abortion pills for sale in midrand
%in Midrand+277-882-255-28 abortion pills for sale in midrand
 
BUS PASS MANGEMENT SYSTEM USING PHP.pptx
BUS PASS MANGEMENT SYSTEM USING PHP.pptxBUS PASS MANGEMENT SYSTEM USING PHP.pptx
BUS PASS MANGEMENT SYSTEM USING PHP.pptx
 
A Secure and Reliable Document Management System is Essential.docx
A Secure and Reliable Document Management System is Essential.docxA Secure and Reliable Document Management System is Essential.docx
A Secure and Reliable Document Management System is Essential.docx
 

Keynote : Customer Identity Builds Digital Trust - Paris Identity Summit

  • 1. © 2016 ForgeRock. All rights reserved. Mike Ellis, CEO Paris Identity Summit Customer Identity Builds Digital Trust
  • 2. © 2016 ForgeRock. All rights reserved.
  • 3. © 2016 ForgeRock. All rights reserved.
  • 4. © 2016 ForgeRock. All rights reserved.
  • 5. © 2016 ForgeRock. All rights reserved. Global Conversation – Digital Disruption
  • 6. © 2016 ForgeRock. All rights reserved. Source: Gartner, Forrester 74% of CEOs rate technology advances as one of the top three global trends likely to transform expectations of their business 50% growth in the number of organizations adopting the IoT in 2016 45% of companies surveyed specifically cited omnichannel capabilities among their top initiatives 63% of businesses plan to improve the 'online customer experience' in the coming year Enterprise Trends
  • 7. © 2016 ForgeRock. All rights reserved. Frictionless Personalised Device / IoT Customer Experience
  • 8. © 2016 ForgeRock. All rights reserved. Source: Forrester Research and Watermark Consulting S&P 500 Index Customer experience leaders CUMULATIVE TOTAL RETURN Customer experience laggards -33.9% 43.0% Customer Experience Drives ROI 14.5%
  • 9. © 2016 ForgeRock. All rights reserved. Higher Retention Rates Consumer engagement drives higher loyalty and LTV Stronger Brand Quality service drives brand recommendations Higher Share of Wallet Engaged consumers buy additional products Differentiation Superior consumer experience is a key differentiator Single Persistent View of the Customer Enables omnichannel digital engagement 1. 2. 3. 4.
  • 10. © 2016 ForgeRock. All rights reserved. Everyone And Every Thing Identity For A Single Customer, Intelligent Journey - Across Lines of Business
  • 11. © 2016 ForgeRock. All rights reserved. Superior Customer Experience = Revenue Customers Devices Employees Things
  • 12. © 2016 ForgeRock. All rights reserved. Mike’s Toyota Camry The Drive Thru 4BNN477 Enable Frictionless Transactions Personalised Order Toyota Camry Seamless, Secure Payment
  • 13. © 2016 ForgeRock. All rights reserved. Trust … Privacy and Consent
  • 14. © 2016 ForgeRock. All rights reserved. AuthoriseAuthenticate Context VerifyIdentify Context = Security Monitor Continuous Security
  • 15. © 2016 ForgeRock. All rights reserved. Devices Portals, applications, web services, APIs New Systems Legacy Systems Consumers Connect New Services to Existing Infrastructure Things Cloud Apps Partners Legacy AppsEnterprise Apps Data Centers Digital Identity Transformation Connecting Old and New Systems for Customer Engagement and Omnichannel
  • 16. © 2016 ForgeRock. All rights reserved. TRUST BRAND
  • 17. © 2016 ForgeRock. All rights reserved. 2010 Founded 10 Offices worldwide with headquarters in San Francisco 400+ Employees 600+ Enterprise Customers 50% Americas / 50% International commercial revenues 30+ Countries ForgeRock The leading, next-generation, identity security software platform, driving digital business.
  • 18. © 2016 ForgeRock. All rights reserved. Thank You

Hinweis der Redaktion

  1. DIGITAL TRANSFORMATION http://www.pwc.com/gx/en/ceo-agenda/ceosurvey/2016/retail-and-consumer.html 19th Annual Global CEO Survey: Retail and consumer industry key findings (2016) 74 percent of retail CEOs rate technology advances as one of the top three global trends likely to transform wider stakeholder expectations of their business IOT Survey Analysis: Early Adopters of Internet of Things Poised to Make 2016 the Year of the Customer (February 2016) rhttp://www.gartner.com/document/3210417?ref=solrResearch&refval=169314935&qid=21257400e8d4669e383da28162b7510f the number of organizations adopting IoT will grow 50% in 2016, reaching 43% of organizations overall In aggregate, the majority of organizations (64%) will eventually implement IoT OMNICHANNEL Mastering The Art Of Omnichannel Retailing (December 2015) https://www.forrester.com/report/Mastering+The+Art+Of+Omnichannel+Retailing/-/E-RES129320 In the age of the customer, truly customer-obsessed retailers are actively investing and working to develop and deliver a seamless shopping experience across all touchpoints. Second only to mobile, 45 percent of multichannel retailers surveyed specifically cited omnichannel capabilities among their top initiatives for 2015. CUSTOMER EXPERIENCE Digital transformation in the age of the customer (October 2015) https://www.accenture.com/us-en/insight-digital-transformation-age-customer The Customer Experience Is At The Heart Of Digital Transformation 63% of businesses plan to improve the 'online customer experience in the coming year
  2. Image source: http://www.atlantichealinghemp.com/2016/02/07/3-easy-steps-to-a-simple-balanced-life/ connected consumer – risks and rewards
  3. Daniel
  4. Leverage existing technology to innovate and build meaningful customer engagements