Learn how to reduce the negative financial impact of long hold times in this one hour webinar. We’ll also talk about three mega-trends and cover several real-world case studies!
8. Source: Forrester
Make sure you have a smooth
escalation path to a phone call.
75%of consumers move to another
channel when online customer
service fails. Unnecessary
service costs due to channel
escalation are $22 million on
average.
When Self-Service Fails
11. Consumers who think the
option of a call-back is
“highly appealing”.
- Forrester
#1: Happier Customers
“Our customers are delighted with call-backs. It
really turns a negative into a positive”.
- Nationstar Mortgage
12. #2: Fewer Abandons
“Our abandon rates were really reduced during
times of high call volume”.
- Bright Horizons Family Solutions
Reduction in abandoned
calls after adding a call-
back option.
- ContactBabel
13. #3: Higher Conversion Rate
“Fonolo dramatically raised the engagement
with our younger members”.
- 1st United Services Credit Union
Consumers requiring some
degree of customer support
during an online purchase.
- eConsultancy
14. A real-life phone interview
Register for this free webinar to join
the live Q&A.
May 1, 2014
2:00 PM ET
Register Now!