1. FONALITY CASE STUDY
Kinder Reese
THE COMPANY
Kinder Reese provides online, individual, and group coaching for real estate Client Testimonial
professionals.
THE SITUATION
“ We depend on communications
for our business, and Fonality
gave us a solution that met all
Kinder Reese was looking for a way to increase the productivity of their sales
agents—and generate more revenue.
of our communications needs.
”
Lars Larsen
Kinder Reese wasn’t getting the information they needed to monitor the activity
Director of Sales,
of their agents from their existing service, Spectrum VOIP: Kinder Reese
▪ Reports provided only basic information
▪ Call monitoring tools were limited
▪ Reports and call logs were retained for a very short period of time.
Therefore, it was difficult to look at trends and determine the effectiveness
of sales agents as well as marketing and sales campaigns
Kinder Reese discovered a better way to make their sales agents more productive— and increase sales. They discovered Fonality.
THE SOLUTION
Fonality’s hosted solution made it easy for Kinder Reese to check on the activity of their sales agents. Using Fonality’s web-based
administration interface, they were able to view call logs in real-time, listen in (passively or actively) on sales calls from agents, view
historical reports, and export the reports to Microsoft Excel or Access for more granular interpretation. Additionally, Fonality’s desktop
client made the system easy to use, merging phones, desktop, and CRM applications into one, seamless interface. The Fonality
solution also enabled Kinder Reese to:
▪ Increase sales agent productivity and generate more sales
▪ Record calls and play them back for training purposes
▪ View real time call queue statistics
▪ Check the status of agents in real-time
Fonality helped Kinder Reese improve the productivity of their sales agents – and generate more revenue.
To discover how we can help your company increase sales and improve productivity, visit fonality.com or call 877-FONALITY F ON ALI TY C A S E S TU D Y